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Remove System-Status.Info Completely

Name System-Status.Info
Type Tech Support Scam, PUP
Short Description Aims to deceive users into believing that their system is infected. Features a phone number.
Symptoms Background imitating a legitimate Microsoft Windows BSOD screen with pop-ups claiming that users must call a number to remove viruses on their computer.
Distribution Method Freeware installers, Visiting suspicious websites, Browser Redirects.
Detection Tool Download Malware Removal Tool, to See If Your System Has Been Affected by System-Status.Info
User Experience Join our forum to discuss about System-Status.Info.

“System-status.info” is a domain of a Fake Tech Support website; but it can also have a browser extension or a Potentially Unwanted Program (PUP) installed on the victim’s PC. The user may be constantly redirected to the domain and unable to get out of the domain or browser. There are also pop-ups that support the scam, claiming that the user is infected with viruses and in order to prevent data loss, the user must call a “toll-free” phone number.

system-status-info-site

System-status.info – How Did I Get It?

The PUP and/or browser extension that support the “System-status.info” domain usually get into your computer via third-party installers. They can sneak into your computer without your consent, by concealing themselves in freeware installations and bundled packages.
In these packages, additional components for installation are not always disclosed properly, and people get tricked into installing potentially unwanted programs such as those related to “System-status.info”. Sometimes that can be avoided by clicking on the “Advanced” or “Custom” option in an installation setup to see what will be installed.
Other ways of getting infected are by opening spam emails and downloading e-mail attachments, or by clicking on various ads and banners containing malicious content.

System-status.info – More About It

“System-status.info” is a malicious domain of a fake tech support website. It claims that your computer is infected with adware and spyware and to be able to remove them you have to “immediately” call the “Microsoft Support Toll-Free” phone number “1-800-819-7315”. On top of that an audio file is instantly played on the main site, with the voice of a woman telling you an “Important security message – call this number immediately, because your personal data is at a serious risk!”.
The truth is that this may be the most expensive call in your life. It is definitely not free, and it will cost a lot of money per impulse. That is not the only reason you should NOT in any circumstances call the fake support number – the scammers that run the website, may also try to get you to tell them personal details and financial information using different tricky techniques. Then they can sell that data to the highest bidder or take advantage of it themselves according to their interests.
system-status-info-site-background

Another interesting thing on the site is that you are advised not to restart your computer, and the fake Blue Screen of Death (BSOD) is just a blue background with a custom text written in white. But you may not be able to figure it out, due to the constant windows that keep popping up. Everything is done in a matter to scare you and for you to rush in and abide by the site’s rules and you to give money to the scammers in the ways described above.

“System-status.info” may also collect information about you via cookies and custom Java Script files injected through the browser extension or a program installed on your PC that is assisting the fake support site.

Remove System-status.info Fully from Your PC

To remove “System-status.info” manually from your computer, make sure to follow the step-by-step removal instructions provided below. In case the manual removal does not get rid of the browser redirects and PUPs completely, you should search for and remove the leftovers with an advanced anti-malware program. Installing such a program will also make certain that your system is secure from other threats you may encounter.

In order to completely be rid of this tech support scamming site you should follow these steps:

For Google Chrome

Step 1

Right-click on the Chrome icon in your taskbar and then click on ‘New Incognito Window’. This will disable any webpages running on startup.

Step 2

In the address bar type chrome://settings/resetProfileSettings in the address bar and click on ‘Reset’.

For Mozilla Firefox

Step 1

Open Mozilla Firefox by right-clicking on its icon in the taskbar and licking New Private Window.

Step 2

In the address bar type about:support. Then click on ‘Refresh Firefox’ and accept the prompt from Firefox to save your old data on your desktop so you can easily access it.

For Internet Explorer

Step 1

Right-click on the Internet Explorer icon in your taskbar and click on Start In-Private Browsing.

Step 2

Click on the gear leaver icon in the top right and from the drop-down menu click on Internet Options.

Step 3

Go to the Advanced Tab and then click on the ‘Reset’ button.

For Safari

Step 1

Open Safari and click on the gear leaver icon.

Step 2

From the drop-down menu click on the Reset Safari button and you should be fine.

Also, in case you received this pop-up as a redirect (it suddenly opened) there is a good chance that it may have been done by an adware program or a browser hijacker on your computer. The worst case scenario may be if you have been redirected via a Trojan.Clicker – spyware that visits sites on your behalf. In order to detect and remove such programs, make sure that you boot into safe mode and scan your computer. On way to do this is to follow these steps:

Step 1: Start Your PC in Safe Mode to Remove System-Status.Info.

Removing System-Status.Info from Windows XP, Vista, 7 systems:

1. Remove all CDs and DVDs, and then Restart your PC from the “Start” menu.
2. Select one of the two options provided below:

For PCs with a single operating system: Press “F8” repeatedly after the first boot screen shows up during the restart of your computer. In case the Windows logo appears on the screen, you have to repeat the same task again.

Capture

For PCs with multiple operating systems: Тhe arrow keys will help you select the operating system you prefer to start in Safe Mode. Press “F8” just as described for a single operating system.

safe-mode-windows

3. As the “Advanced Boot Options” screen appears, select the Safe Mode option you want using the arrow keys. As you make your selection, press “Enter“.

4. Log on to your computer using your administrator account

While your computer is in Safe Mode, the words “Safe Mode” will appear in all four corners of your screen.

Removing System-Status.Info from Windows 8, 8.1 and 10 systems:

Substep 1:

Open the Start Menu
Windows-10-0 (1)

Substep 2:

Whilst holding down Shift button, click on Power and then click on Restart.

Substep 3:

After reboot, the aftermentioned menu will appear. From there you should choose Troubleshoot.
Windows-10-1-257x300

Substep 4:

You will see the Troubleshoot menu. From this menu you can choose Advanced Options.
Windows-10-2 (1)

Substep 5:

After the Advanced Options menu appears, click on Startup Settings.
Windows-10-3 (1)

Substep 6:

Click on Restart.
Windows-10-5 (1)

Substep 7:

A menu will appear upon reboot. You should choose Safe Mode by pressing its corresponding number and the machine will restart and boot into Safe Mode so you can scan for and remove System-Status.Info.

Step 2: Remove System-Status.Info automatically by downloading an advanced anti-malware program.

To clean your computer you should download an updated anti-malware program on a safe PC and then install it on the affected computer in offline mode. After that you should boot into safe mode and scan your computer to remove all System-Status.Info associated objects.

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Spy Hunter scanner will only detect the threat. If you want the threat to be automatically removed, you need to purchase the full version of the anti-malware tool.Find Out More About SpyHunter Anti-Malware Tool / How to Uninstall SpyHunter

Berta Bilbao

Berta is the Editor-in-Chief of SensorsTechForum. She is a dedicated malware researcher, dreaming for a more secure cyber space.

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