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Remove Trustedsurf(.)com and Snap(.)do

Trustedsurf(.)com is a page of a browser hijacker. It commonly uses automatic redirects to Snap(.)do, if you don’t use the search service. Everything you type is redirected to that search engine. Both hijackers are connected to Resoft.

To remove the hijacker sites and the redirects, you should read the whole article. The hijacker might change the homepage, new tab and search engine of browsers. You will get redirected. Search results can be misleading and show advertisements.

Name Trustedsurf(.)com, Snap(.)do
Type Browser Hijacker, PUP
Short Description Your browsers have a new homepage, new tab, and search engine set.
Symptoms Your browsers have the new tab setting, homepage and search engine changed. You can get redirected and see misleading search results.
Distribution Method Freeware Installers, Bundle Packages
Detection Tool Download Malware Removal Tool, to See If Your System Has Been Affected by Trustedsurf(.)com, Snap(.)do
User Experience Join our forum to discuss Trustedsurf(.)com, Snap(.)do.

STF-trusted-surf-com-trustedsurf-browser-hijacker-main-page-home

Trustedsurf(.)com – Distribution Ways

An efficient way of distribution for Trustedsurf(.)com is via third-party installations. The hijacker can get in your machine without you knowing. It hides in freeware installations and bundled packages. Additional components are selected for installation, in these packages, by default. The components are frequently undisclosed, and Trustedsurf(.)com can be installed. Check for a Custom or Advanced setting in the installation to try and prevent that.

This hijacker can also be distributed with the help of redirects, adverts, banners, pop-up message boxes etc. Another way of distribution is via other links and visiting unknown websites. The sites can all be business partners with Resoft. The most affected browsers are: Google Chrome, Mozilla Firefox, Internet Explorer and Safari.

Trustedsurf(.)com – Information

Trustedsurf(.)com is one of the domains of a browser hijacker. It uses and redirects to the search engine Snap(.)do, which cannot be trusted. Both sites are connected with the company Resoft. It is not the first time Snap(.)do has been associated with another hijacker. An example is the Linkury Smartbar.

Any of the sites infiltrating your computer will modify the settings in your browsers. Those settings include the homepage of your browsers, new tab setting and search engine. Trustedsurf(.)com has social media buttons that work properly, most of the time, trying to trick users that they are on a trusted site.

STF-trusted-surf-com-trustedsurf-browser-hijacker-snapdo-com-snap-do-redirect

You can see the result of one redirect in the above image. There is an advertisement that tries to trick you into scanning your PC as if there is something wrong with it. The advertisement may download malware if clicked. Your browsers might also have an extension or an add-on related to the hijacker’s sites. The extension might redirect you more. The browser redirects may be aiming to deliver targeted advertisements.

Everything you type in the Trustedsurf(.)com site, will be redirected and entered in the Snap(.)do search engine. The search engine will be used as a filter and collect all data. Search results displayed by the hijacker can be misleading. There are also advertisements, some of which are links shown across the results page:

STF-trusted-surf-com-trustedsurf-browser-hijacker-search-snap-do-snapdo-search-results-ads-links-2

You can get redirected from the homepage or the new tab setting, as well as get automatic redirects even if you are idle. The adverts shown on both sites can be pop-ups or pop-unders, banners or in-text links, but other ad types are not excluded from showing. The redirects could make traffic to the sites to make money by pay-per-click.

The Privacy Policy of Snap(.)do should apply to Trustedsurf(.)com as it redirects everything you type to the Snap(.)do search engine. The policy is pretty straightforward, and it is explicitly written that both personally and non-personally identifying information is collected and stored by Resoft – the owner of Snap(.)do.

STF-trusted-surf-com-trustedsurf-browser-hijacker-snapdo-com-snap-do-privacy-policy

The non-personally identifying information that is collected is:

  • The advertisements you have viewed
  • Browser type and language
  • Operating System type and language
  • Your time zone
  • The date and time of access
  • Your screen resolution
  • VPN and Proxy services
  • Your ISP, default search, geo location and more

According to policy, some or all of the data may be shared with third parties and business partners, even if that may be personally identifying information.

See this direct quote from the policy about personally identifying data collection:

The data collected of your usage of the Service may include PII, as part of our privacy measures, we implement certain rules designed to avoid the unintentional collection of PII such as email addresses, social security numbers, credit card numbers, login information, etc. Such rules are based on known field types, parameters, values and algorithms but they are not foolproof and hence the Services may sometimes, unintentionally, collect unwanted information.

The quote given above means that personally identifying and private information about you can be collected by the hijacker. There is no telling what could happen to your information, but in the policy, it states that it can be used for making sales, advertising or strategically.

The hijacker as well as its partners use pixel tags, cookies, and web beacons as well as other technologies to collect data from you.

Other information that is collected, with the main purpose to deliver adverts:

  • Pages you browsed and content you viewed
  • Offers and services that interest you
  • Advertisement you were interested in
  • Search quires and the time and date of your search
  • Your browsing history
  • Your IP address
  • Your interaction with social networks

When using the Trustedsurf(.)com and Snap(.)do sites and services, you grant your consent for data collection, according to the policy. You should remove the hijacker and its pages from your browsers.

Remove Trustedsurf(.)com Completely

To remove Trustedsurf(.)com manually from your computer, follow the step-by-step removal instructions provided below. If the manual removal does not get rid of the hijacker and redirects completely, you should search for and remove any leftovers with an advanced anti-malware tool. Your computer will be more secure with such a program.

Delete Trustedsurf(.)com, Snap(.)do from Windows and Your Browser

1.Remove or Uninstall Trustedsurf(.)com, Snap(.)do in Windows
2.Remove Trustedsurf(.)com, Snap(.)do from Your Browser

Remove Trustedsurf(.)com, Snap(.)do automatically by downloading an advanced anti-malware program.

1. Remove Trustedsurf(.)com, Snap(.)do with SpyHunter Anti-Malware Tool
2. Back up your data to secure it against attacks related to Trustedsurf(.)com, Snap(.)do in the future
Optional: Using an Alternative Anti-Malware Tool
NOTE! Substantial notification about the Trustedsurf(.)com, Snap(.)do threat: Manual removal of Trustedsurf(.)com, Snap(.)do requires interference with system files and registries. Thus, it can cause damage to your PC. Even if your computer skills are not at a professional level, don’t worry. You can do the removal yourself just in 5 minutes, using a malware removal tool.

Berta Bilbao

Berta is the Editor-in-Chief of SensorsTechForum. She is a dedicated malware researcher, dreaming for a more secure cyber space.

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