THREAT REMOVAL

Remove SaveFrom.net Helper. Uninstall PUA.OpenCandy

Savefrom also known as Savefrom.net is a website that promotes the SaveFrom.net helper application compatible with widely-used browsers. The application is designed to download videos directly from Youtube, Vimeo, and similar pages. It is can be indeed useful to many users who wish to watch their favorite videos at any time. However, the developers of the program have chosen to use OpenCandy – an advertising network that may have a reputation because of its third party applications module. As you probably suspect, the reason for the collaboration between any developers and OpenCandy is monetary. Continue reading to learn more.

Threat Summary

NameSaveFrom.net
TypePUP, browser add-on
Short DescriptionThe application provides useful services but may have dubious third party affiliates policy.
SymptomsThe user’s homepage can be changed, multiple files and registry entries can be added to the system.
Distribution MethodBundling, its official page, other freeware pages.
Detection Tool See If Your System Has Been Affected by malware

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User ExperienceJoin Our Forum to Discuss SaveFrom.net.

SaveFrom.net (OpenCandy) – Update December 2018

There’s new information about SaveFrom.net and its related add-ons. One particular toolbar has been associated with the name YouTube Downloader. Similar to most fake

YouTube Downloaders, the SaveFrom download app advertises usefulness and easy access:

In reality however, the program shows different types of advertisements and may slow down your PC, plus it may redirect you to dangerous sites which may be either scam- or malware-infested.

SaveFrom.net (OpenCandy) – Update October 2018

The potentially unwanted application (PUA) OpenCandy is continuing to spread with SaveFrom.net Helper and similar software. It is October, 2018 and it seems that both applications are still in collaboration and are working together to plague users with advertisements. The screenshot displayed below is from the Savefrom.net website:

As you can see, there are pop-ups appearing on the site itself, even before trying to download the helper application. The ads seem to detect your country or general region and display ads in your language in order to reel you in deeper. Be careful around that site and everything connected to the applications. You can read more about them in this article.

SaveFrom.net (OpenCandy) – Update November 2017

Systems affected by SaveFrom have decreased in number, but the app itself has been developed to display new forms of advertisements. Multiple different changes have been made to the website of this unwanted application and a Facebook page of it has also been created.

save-from-net-install

What is OpenCandy?

Because of its description and offers, OpenCandy has been analyzed by several anti-virus programs. This is the description given by Sophos:

→OpenCandy is an advertising software module consisting of a Microsoft Windows library that can be incorporated in a Windows Installer. When a user installs an application that includes the OpenCandy library, it presents offers for additional third party applications that may be unwanted by the user. Such third party applications are typically installed onto users’ computers by default, but may include an option to ‘opt-out’ during or after the installation process.

Is SaveFrom.net Safe to Use?

Due to the application’s appealing description, many users have decided to download it. Some users may have chosen to use it continuously while others have opted to uninstall it.

One user has shared his concerns regarding a mandatory update issued by the company in April 2014. This is what he has written in a forum post in Yahoo Answers:

→In April 2014, SaveFrom.net, a video-download browser extension, issued a mandatory update. (If you refuse the update, the helper is disabled within your browser). That update seeks far more permissions to track your Internet browsing activities, including the sites you visit even when you are not using the video-download app. (To urge use of their browser helper, the use of their web-site to download without an app is restricted).

A question that can immediately arise from what is stated above is why the company has adopted that kind of policy. The most obvious reason is the most simple one – to monetize collected user information such as:

  • Surfing habits
  • Website preferences
  • Browsing History

No one is really surprised by the fact that third party companies in various sectors work together for profit reasons. In the field of unwanted software and bundling, developers and advertisers tend to collaborate quite often. Data obtained from the software users is often sold to online advertising agencies to display targeted advertisements.

How to Remove Savefrom (SaveFrom.net) from My PC?

Even though you may find the application handy and user-friendly, you may want to consider uninstalling it.

This is a screenshot of the app’s installer:

savefrom.net-custom-installation

When we downloaded it, the installer had the Opera browser as a recommended option. However, a PUP could have been in its place.

Furthermore, due to the developers’ collaboration with OpenCandy, any third party product can end up in your system:
setup-savefrom-third-party-policy

Security researchers have compiled a list of the files the OpenCandy installer can drop on the system. This is just a small extraction of the files:

    C:\Program Files\CDBurnerXP\cdbxpcmd.exe.config

    C:\Documents and Settings\test user\Local Settings\Temp\is-8JG3T.tmp\sample.tmp

    C:\Documents and Settings\All Users\Start Menu\Programs\CDBurnerXP.lnk

    C:\Program Files\CDBurnerXP\zh-CHS\cdbxpp.resources.dll

    C:\Documents and Settings\All Users\Desktop\CDBurnerXP.lnk

    C:\Program Files\CDBurnerXP\Resources\audio_cover.jpg

    C:\Program Files\CDBurnerXP\Interop.RocketDivision.StarBurnX.dll

    C:\Program Files\CDBurnerXP\bass.dll

    C:\Program Files\CDBurnerXP\StarBurnX12.dll

    C:\Program Files\CDBurnerXP\es-MX\cdbxpp.resources.dll

Additionally, new registry keys are also created such as:


HKCR\TypeLib\{AE827ABA-9A56-40FF-8F45-B7DE58CD9BDB}\1.0\0\win32

Since SaveFrom.net Helper may have been accompanied by a troublesome PUP or PUPs (potentially unwanted programs), running a full system scan to clean the system is often advisory.

If you are an expert user, you can refer to the removal steps below the article.

Milena Dimitrova

Milena Dimitrova

An inspired writer and content manager who has been with SensorsTechForum since the beginning. Focused on user privacy and malware development, she strongly believes in a world where cybersecurity plays a central role. If common sense makes no sense, she will be there to take notes. Those notes may later turn into articles! Follow Milena @Milenyim

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Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer

How to Remove SaveFrom.net from Windows.


Step 1: Boot Your PC In Safe Mode to isolate and remove SaveFrom.net

OFFER

Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!
We Recommend To Scan Your PC with SpyHunter

Keep in mind, that SpyHunter’s scanner is only for malware detection. If SpyHunter detects malware on your PC, you will need to purchase SpyHunter's malware removal tool to remove the malware threats. Read our SpyHunter 5 review. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria

1. Hold Windows key() + R


2. The "Run" Window will appear. In it, type "msconfig" and click OK.


3. Go to the "Boot" tab. There select "Safe Boot" and then click "Apply" and "OK".
Tip: Make sure to reverse those changes by unticking Safe Boot after that, because your system will always boot in Safe Boot from now on.


4. When prompted, click on "Restart" to go into Safe Mode.


5. You can recognise Safe Mode by the words written on the corners of your screen.


Step 2: Uninstall SaveFrom.net and related software from Windows

Here is a method in few easy steps that should be able to uninstall most programs. No matter if you are using Windows 10, 8, 7, Vista or XP, those steps will get the job done. Dragging the program or its folder to the recycle bin can be a very bad decision. If you do that, bits and pieces of the program are left behind, and that can lead to unstable work of your PC, errors with the file type associations and other unpleasant activities. The proper way to get a program off your computer is to Uninstall it. To do that:


1. Hold the Windows Logo Button and "R" on your keyboard. A Pop-up window will appear.


2. In the field type in "appwiz.cpl" and press ENTER.


3. This will open a window with all the programs installed on the PC. Select the program that you want to remove, and press "Uninstall"
Follow the instructions above and you will successfully uninstall most programs.


Step 3: Clean any registries, created by SaveFrom.net on your computer.

The usually targeted registries of Windows machines are the following:

  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnce
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunOnce

You can access them by opening the Windows registry editor and deleting any values, created by SaveFrom.net there. This can happen by following the steps underneath:

1. Open the Run Window again, type "regedit" and click OK.


2. When you open it, you can freely navigate to the Run and RunOnce keys, whose locations are shown above.


3. You can remove the value of the virus by right-clicking on it and removing it.
Tip: To find a virus-created value, you can right-click on it and click "Modify" to see which file it is set to run. If this is the virus file location, remove the value.

IMPORTANT!
Before starting "Step 4", please boot back into Normal mode, in case you are currently in Safe Mode.
This will enable you to install and use SpyHunter 5 successfully.

Step 4: Scan for SaveFrom.net with SpyHunter Anti-Malware Tool

1. Click on the "Download" button to proceed to SpyHunter's download page.


It is recommended to run a scan before purchasing the full version of the software to make sure that the current version of the malware can be detected by SpyHunter. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria.


2. After you have installed SpyHunter, wait for it to update automatically.

SpyHunter5-update-2018


3. After the update process has finished, click on the 'Malware/PC Scan' tab. A new window will appear. Click on 'Start Scan'.

SpyHunter5-Free-Scan-2018


4. After SpyHunter has finished scanning your PC for any files of the associated threat and found them, you can try to get them removed automatically and permanently by clicking on the 'Next' button.

SpyHunter-5-Free-Scan-Next-2018

If any threats have been removed, it is highly recommended to restart your PC.


Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer

Get rid of SaveFrom.net from Mac OS X.


Step 1: Uninstall SaveFrom.net and remove related files and objects

OFFER
Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!
We Recommend To Scan Your Mac with SpyHunter for Mac
Keep in mind, that SpyHunter for Mac needs to purchased to remove the malware threats. Click on the corresponding links to check SpyHunter’s EULA and Privacy Policy


1. Hit the ⇧+⌘+U keys to open Utilities. Another way is to click on “Go” and then click “Utilities”, like the image below shows:


2. Find Activity Monitor and double-click it:


3. In the Activity Monitor look for any suspicious processes, belonging or related to SaveFrom.net:

Tip: To quit a process completely, choose the “Force Quit” option.


4. Click on the "Go" button again, but this time select Applications. Another way is with the ⇧+⌘+A buttons.


5. In the Applications menu, look for any suspicious app or an app with a name, similar or identical to SaveFrom.net. If you find it, right-click on the app and select “Move to Trash”.


6: Select Accounts, after which click on the Login Items preference. Your Mac will then show you a list of items that start automatically when you log in. Look for any suspicious apps identical or similar to SaveFrom.net. Check the app you want to stop from running automatically and then select on the Minus (“-“) icon to hide it.


7: Remove any left-over files that might be related to this threat manually by following the sub-steps below:

  • Go to Finder.
  • In the search bar type the name of the app that you want to remove.
  • Above the search bar change the two drop down menus to “System Files” and “Are Included” so that you can see all of the files associated with the application you want to remove. Bear in mind that some of the files may not be related to the app so be very careful which files you delete.
  • If all of the files are related, hold the ⌘+A buttons to select them and then drive them to “Trash”.

In case you cannot remove SaveFrom.net via Step 1 above:

In case you cannot find the virus files and objects in your Applications or other places we have shown above, you can manually look for them in the Libraries of your Mac. But before doing this, please read the disclaimer below:

Disclaimer! If you are about to tamper with Library files on Mac, be sure to know the name of the virus file, because if you delete the wrong file, it may cause irreversible damage to your MacOS. Continue on your own responsibility!

1: Click on "Go" and Then "Go to Folder" as shown underneath:

2: Type in "/Library/LauchAgents/" and click Ok:

3: Delete all of the virus files that have similar or the same name as SaveFrom.net. If you believe there is no such file, do not delete anything.

You can repeat the same procedure with the following other Library directories:

→ ~/Library/LaunchAgents
/Library/LaunchDaemons

Tip: ~ is there on purpose, because it leads to more LaunchAgents.


Step 2: Scan for and remove malware from your Mac

When you are facing problems on your Mac as a result of unwanted scripts, programs and malware, the recommended way of eliminating the threat is by using an anti-malware program. Combo Cleaner offers advanced security features along with other modules that will improve your Mac’s security and protect it in the future.



Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer


Remove SaveFrom.net from Google Chrome.


Step 1: Start Google Chrome and open the drop menu


Step 2: Move the cursor over "Tools" and then from the extended menu choose "Extensions"


Step 3: From the opened "Extensions" menu locate the unwanted extension and click on its "Remove" button.


Step 4: After the extension is removed, restart Google Chrome by closing it from the red "X" button at the top right corner and start it again.


Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer


Erase SaveFrom.net from Mozilla Firefox.

Step 1: Start Mozilla Firefox. Open the menu window


Step 2: Select the "Add-ons" icon from the menu.


Step 3: Select the unwanted extension and click "Remove"


Step 4: After the extension is removed, restart Mozilla Firefox by closing it from the red "X" button at the top right corner and start it again.



Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer


Uninstall SaveFrom.net from Microsoft Edge.


Step 1: Start Edge browser.


Step 2: Open the drop menu by clicking on the icon at the top right corner.


Step 3: From the drop menu select "Extensions".


Step 4: Choose the suspected malicious extension you want to remove and then click on the gear icon.


Step 5: Remove the malicious extension by scrolling down and then clicking on Uninstall.



Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer


Remove SaveFrom.net from Safari.


Step 1: Start the Safari app.


Step 2: After hovering your mouse cursor to the top of the screen, click on the Safari text to open its drop down menu.


Step 3: From the menu, click on "Preferences".

stf-safari preferences


Step 4: After that, select the 'Extensions' Tab.

stf-safari-extensions


Step 5: Click once on the extension you want to remove.


Step 6: Click 'Uninstall'.

stf-safari uninstall

A pop-up window will appear asking for confirmation to uninstall the extension. Select 'Uninstall' again, and the SaveFrom.net will be removed.


How to Reset Safari
IMPORTANT: Before resetting Safari make sure you back up all your saved passwords within the browser in case you forget them.

Start Safari and then click on the gear leaver icon.

Click the Reset Safari button and you will reset the browser.


Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer


Eliminate SaveFrom.net from Internet Explorer.


Step 1: Start Internet Explorer.


Step 2: Click on the gear icon labeled 'Tools' to open the drop menu and select 'Manage Add-ons'


Step 3: In the 'Manage Add-ons' window.


Step 4: Select the extension you want to remove and then click 'Disable'. A pop-up window will appear to inform you that you are about to disable the selected extension, and some more add-ons might be disabled as well. Leave all the boxes checked, and click 'Disable'.


Step 5: After the unwanted extension has been removed, restart Internet Explorer by closing it from the red 'X' button located at the top right corner and start it again.


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