Remove Scam

Remove Scam

This article will help you remove in full. Follow the tech support scam removal instructions at the end of the article. is a website that is connected with a tech support scam and hosts it on that URL. The phone number 1-866-314-4893 is used for contacting the supposed support technicians. The scam tries to imply that your PC has been blocked due to a problem and only the Microsoft support technicians, reachable on that phone line, can help you. You can get redirects and pop-ups, which you cannot close, as well as a screen lock.

Threat Summary
TypeTech Support Scam
Short DescriptionA tech support scam stating that your computer is blocked and trying to scam you into calling a phone number.
SymptomsMessages, pop-up boxes, and redirects appear in your browser. Cybercriminals will try to trick you into calling a phone number, while blocking access to your browser and locking the screen with it.
Distribution MethodFreeware Installers, Suspicious Sites, Redirects, Trojan Horse
Detection Tool See If Your System Has Been Affected by


Malware Removal Tool

User ExperienceJoin Our Forum to Discuss Scam – Spread

Surfing the Internet, and reaching new and unverified websites from clicking on advertisements or redirects related to suspicious links are ways in which this tech support scam can utilize to spread. Freeware applications, regarded as PUPs (potentially unwanted programs) could also distribute this scam.

Different software could cause the 1-866-314-4893 number to appear in your browsers or a page claiming to be connected with Microsoft Support. Those websites usually come with third-party installations and freeware packages. The packages tend to have extra features selected for the installation procedure. To avoid installing any additional features can be managed if you find an Advanced or a Custom options menu. Scam – Details is a website hosting a tech support scam. The scam uses the phone line 1-866-314-4893. There could be more phone numbers and websites involved with this scam. Criminals that are behind the telephone try to trick you into thinking that they are part of some sort of a tech support team of Microsoft. The website page looks like this:

As you can see the site states that “YOUR COMPUTER HAS BEEN BLOCKED”, just like a lot of other tech support scams and ones which are ransomware. Down below you can read what the ransomware message reads: says…
Warning !

Please call us immediately at 1-866-314-4893
Do not ignore this critical alert.
If you close this page, your computer access will be disabled to prevent
further damage to our network.

Your computer has alerted us that it has been infected with a virus and
spyware. The following information is being stolen…

>Facebook Login
>Credit Card Details
>Email Account Login
>Photos stored on this computer
You must contact us immediately so that our engineers can walk you
through the removal process over the phone. Please call us within the
next 5 minutes to prevent your computer from being disabled.

Toll Free: 1-866-314-4893

If you are seeing that message, know that your screen will look like its locked, but the lock is actually on the browser. Moreover, the link at the top, at the address bar will now suggest that you are on the Russian page for the Official Microsoft Support service. You could get swarmed with pop-ups, redirects and new windows of your browser opening and performing the same thing. If you click somewhere on the page your browser will get locked.

You can see the lockscreen from the image below:

As your browser becomes locked, it may seem like your whole screen is blocked and you don’t have access to it. In actuality, it’s quite the contrary as only your browser is locked but is pushed on top of other windows, thus hiding them. You can still interact with your PC by clicking the “Windows” button and combinations such as “Ctrl+Alt+Del” etc.

These con artists want to make you believe that the only way for fixing your computer system is by calling the 1-866-314-4893 phone number, provided on the website. They also will blatantly lie to you that they are part of the Microsoft technicians team. However, that is not the truth. The whole charade is made in a way to convince you into calling the provided telephone number.

Do NOT call the phone number in any circumstance. It is not free as presented on the website, and even the shortest call may cost you a fortune. Furthermore, while the con artists can present themselves as Microsoft employees or as other, reputable partners, they will try extracting personal information and financial data from you. That information can be sold, and you could get into more problems, like identity theft, your bank accounts getting emptied and so on. Scam Removal

To remove the tech support scam and its related files manually from your PC, follow the step-by-step removal instructions provided below. If the manual removal guide does not get rid of the scam and its redirects completely, you should search for and remove any leftover items with an advanced anti-malware tool. Software like that will keep your system secure in the future.

Manually delete from Windows and your browser

Note! Substantial notification about the threat: Manual removal of requires interference with system files and registries. Thus, it can cause damage to your PC. Even if your computer skills are not at a professional level, don’t worry. You can do the removal yourself just in 5 minutes, using a malware removal tool.

1. Remove or Uninstall in Windows
2. Remove from Your Browser and Your Registry Editor

Automatically remove by downloading an advanced anti-malware program

1. Remove with SpyHunter Anti-Malware Tool and back up your data
Optional: Using Alternative Anti-Malware Tools

Berta Bilbao

Berta is the Editor-in-Chief of SensorsTechForum. She is a dedicated malware researcher, dreaming for a more secure cyber space.

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