|Name||Instant Support Pop-ups|
|Type||Tech Support Scam advertised via an adware program on the user PC|
|Short Description||The adware program may display links that may advertise falsely via Pop-ups that the user PC is in risk and he/she should get Instant Support. It may also cause redirects directly to Instant support.|
|Symptoms||The user may experience PC slowdowns and may be asked his financial information in case he calls Instant Support personnel.|
|Distribution Method||Online advertising. PUPs.|
|Detection Tool||Download Malware Removal Tool, to See If Your System Has Been Affected by Instant Support Pop-ups|
|User Experience||Join our forum to start a discussion about Instant Support Pop-Ups.|
An ad-supported application has been reported to cause pop-up windows connected with redirects to a website called Instant Support. It is reported to be a fraudulent tech support site charging users high rates by the hour. Users are advised to remove any applications that may be causing pop-ups or redirects to Instant Support because it is considered to be a scamming site that gives criminals the social engineering opportunity to access user PCs. Experts recommend to detect any adware on the computer that may be administering such ‘scamvertising’ to users with special and advanced anti-malware software.
Instant Support Pop-Ups – How Did I Start Seeing Them?
One way to receive those pop-ups is by visiting suspicious sites. Another way to get them is by downloading a bundled program that is ad-supported or contains an ad-supported application in it. Most third-party sites bundle applications with the purpose of making profits by ‘pushing’ products to the users PCs. Security researchers strongly advise users to carefully review the installation steps of a software they download for free since it is most likely it may include unwanted programs such as adware, posting Instant Support Pop-ups in the user browser.
Instant Support Pop-Ups – More About It
Once displayed as a pop-up instant support may redirect the user to a web page, promoting a cheap tech support service. The web page is also reported to have a voice message, claiming that the tech support experts give the user opportunity to what while they fix the issue.
In reality however, users also report instant support to charge unimaginably high rates whilst making even more issues to be fixed on the affected PC. Also, the tech support personnel may install malware onto the user PC and obtain certain user information to redistribute it in their interest.
Also, the user may be subscribed to an automated SMS services aiming to drain the money out of his SIM account.
What is more, in case you have seen Instant Support Pop-ups on your computer, you may have an adware application on your computer, that is displaying various advertisements in it that may also lead to several dangerous locations that may either infect the user PC with malware or scam him out using different methods besides the fraudulent Instant Support scam. Security experts advise to immediately install ad-blocking software on your computer, check for any suspicious programs and use specific software to detect any potentially hazardous objects on your PC.
Removing Instant Support Pop-Ups Completely
One way to remove these pop-ups from your PC manually is to carefully follow the step-by-step instructions provided below and uninstall any suspicious programs from your browser and computer. The more preferred and easier method to remove this application from the computer is using a specific anti- malware program that will detect any unwanted objects, such as registries, cookies and others that may be left on the user PC after manual uninstall.
Step 1: Remove/Uninstall Instant Support Pop-ups in Windows
Here is a method in few easy steps to remove that program. No matter if you are using Windows 8, 7, Vista or XP, those steps will get the job done. Dragging the program or its folder to the recycle bin can be a very bad decision. If you do that, bits and pieces of the program get left behind, and that can lead to unstable work of your PC, mistakes with the file type associations and other unpleasant activities. The proper way to get a program off your computer is to Uninstall it.
Select the program that you want to remove, and press “Uninstall” (fig.3).
Follow the instructions above and you will successfully uninstall Instant Support Pop-ups.
Step 2: Remove Instant Support Pop-ups from your browser
Select the “Add-ons” icon from the menu
Select Instant Support Pop-ups and click “Remove”
After Instant Support Pop-ups is removed, restart Mozilla Firefox by closing it from the red “X” in the top right corner and start it again.
Select Instant Support Pop-ups to remove, and then click ‘Disable’. A pop-up window will appear to inform you that you are about to disable the selected toolbar, and some additional toolbars might be disabled as well. Leave all the boxes checked, and click ‘Disable’.
After Instant Support Pop-ups has been removed, restart Internet Explorer by closing it from the red ‘X’ in the top right corner and start it again.
From the drop menu select ‘Preferences’
In the new window select ‘Extensions’
Click once on Instant Support Pop-ups
A pop-up window will appear asking for confirmation to uninstall Instant Support Pop-ups. Select ‘Uninstall’ again, and the Instant Support Pop-ups will be removed.
Step 3: Remove Instant Support Pop-ups automatically by downloading an advanced anti-malware program.
To clean your computer you should download an updated anti-malware program on a safe PC and then install it on the affected computer in offline mode. After that you should boot into safe mode and scan your computer to remove all Instant Support Pop-ups associated objects.