Scam Removal

This article will help you remove fully. Follow the tech support scam removal instructions at the end of the article. is a domain address that is connected with a tech support scam and hosts it on that URL. The phone number 1-844-390-0784 is being used for contacting supposed Microsoft technicians at a Windows Help Desk. The scam tries to imply that your computer has been locked due to malware and only these technicians, reachable on the phone line, can aid you. Your screen can get locked, too.

Threat Summary
TypeTech Support Scam
Short DescriptionA tech support scam stating that your PC is locked and trying to trick you into calling a phone number.
SymptomsMessages, pop-up boxes, and redirects appear in your browser. Cybercriminals will try tricking you into calling a specific phone number, while blocking access to your browser and locking your screen.
Distribution MethodFreeware Installers, Suspicious Sites, Redirects
Detection Tool See If Your System Has Been Affected by


Malware Removal Tool

User ExperienceJoin Our Forum to Discuss – Delivery

A lot of different software applications could cause the 1-844-390-0784 number to appear inside your browsers on a page claiming to be for contacting Microsoft Support. Those websites typically come with third-party installations or freeware packages. These packages tend to have additive features selected for the installation process. To avoid installing any such features can be achieved if you find an Advanced or a Custom settings menu.

Unfortunately, other methods for delivery of this tech support scam can be around. From surfing the Internet and reaching new and unverified websites, to clicking on advertisements and redirects connected to suspicious links are one of many possible ways. Freeware applications, regarded as PUPs (potentially unwanted programs) could also be helping in the distribution of the scam in question. – Overview is a website that hosts a tech support scam. The scam uses the 1-844-390-0784 phone line. There could be other phone numbers and websites involved with this scam. Cybercriminals who are behind the telephone line will try to trick you into thinking that they are part of a tech support team, working for Microsoft. The website’s main page looks like this:

As you can see above, the site states that “YOUR COMPUTER HAS BEEN BLOCKED”, just like lots of other tech support scams or ransomware threats. Down below you can read what the message of this website reads:

Your computer has been Locked
Your computer with the IP address has been infected by the Trojans – Because System
Activation KEY has expired
& Your information (for example, passwords, messages, and credit cards) have
been stolen. Call the Windows Help Desk +1-844-390-0784 to protect your files and identify from further damage.
Automatically report details of possible incidents to Google. Privacy Policy
+1-844-390-0784 Back to safety

A message will then start popping up in a smaller window, that can be seen in the screenshot below:

The message states the following: says:


Call Windows Help Desk Immediately at +1-844-390-0784
The following data will be compromised if you continue:
1. Passwords
2. Browser History
3. Credit Card Information
This virus is well known for complete identity and credit card theft. Further
action through this computer or any computer on the network will reveal
private information and involve serious risks.
Call Windows Help Desk Immediately at +1-844-390-0784

In case you see that message, know that your screen will look like its locked, but that is just a presumption. What is actually being locked is the browser itself. You could get swamped with pop-ups, redirects and new windows of your browser opening and doing the same. Clicking somewhere on the page gets your browser locked.

As your browser becomes locked, it could seem like your entire screen is blocked and you don’t have any access to it. In actuality, that is not true, as only your browser is locked but being pushed on top of all other windows, thus hiding them. You can still interact with your computer system by clicking the “Windows” button or the combinations known as “Ctrl+Alt+Del” etc.

The con artists want to make you believe that the only way for fixing your computer machine is by calling the 1-844-390-0784 phone number, provided on the website. To help assist that further, a pre-recorded audio message will play, suggesting that your PC is filled with malware and spyware. They also will lie to you that they are part of the Microsoft technicians team. That statement is not true and you should know that Microsoft doesn’t even have a phone number for Support. The whole scam is devised in a way to try and convince you into calling the provided phone number.

Do NOT try calling the phone number under any circumstances. It is not free as presented on the website, and even the shortest call may cost next to a small fortune. Not to mention that, while the con artists can present themselves as Microsoft employees, or any other reputable partners, they will try to gather personal information and financial data about you. That information can be sold, and you could get into bigger problems, such as identity theft, your bank accounts getting emptied etc. Removal

To remove the tech support scam and its related files manually from your PC, follow the step-by-step removal instructions provided below. If the manual removal guide does not get rid of the scam and its redirects completely, you should search for and remove any leftover items with an advanced anti-malware tool. Software like that will keep your system secure in the future.

Berta Bilbao

Berta is a dedicated malware researcher, dreaming for a more secure cyber space. Her fascination with IT security began a few years ago when a malware locked her out of her own computer.

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