Back up the data on your phone

CAUTION! Before attempting any removals and drive formatting on your device, you should know that it is essential to save all your important contacts and files from your phone. There are several methods to backup your files:

Method I: Using online backup software or a memory card if the device supports it.

Method II: Connecting to another device and copying the data directly.

This is a bit risky option since the device may have malware on it. This is why, first you need to enter the device’s Safe Mode:

For RAZR Droid Devices:

1.Switch off the smartphone and remove the battery for a few seconds then plug it back in.

2.Switch the phone on.

3.You should see a Motorola Dual Core screen appearing. You should press and hold the Volume up, and Volume Down keys on the side of the smartphone. Hold them until the lock screen shows up with ‘Safe Mode’ written in the lower corner.

For HTC Devices:

1.Switch off the smartphone and remove the battery for a few seconds then plug it back in.

2.Turn on your phone while simultaneously holding down the Menu Button. When it starts, keep pressing the Menu Button until you see ‘Safe Mode’ menu appearing in the lower corner.

For Nexus devices:

1.Switch off the smartphone and remove the battery for a few seconds then plug it back in.
2.Turn on the phone.
3.When the welcome Logo Screen shows up, hold the trackball while pressing it until a lock screen shows up, or you see ‘Safe Mode’ written in the bottom corner.

For Other Motorola Devices:

1.Switch off the smartphone and remove the battery for a few seconds then plug it back in.
2.Hold down the Menu Button after you press it while turning on the phone. When it boots, hold the button down upon seeing the lock screen or feeling the phone vibrate.

For Moto G Devices:
1.Press the Power Button and hold it on until the list with options pop-up.
2.Hold the Power off button and wait for a ‘Reboot to Safe Mode’ option to appear.
3.Tap it and let the phone reset.

For Samsung Galaxy Devices:

1.While the device is on, hold down the Power Button and wait for the Options List.
2.Wait for a ‘Restart to Safe Mode’ option to appear.
3.Choose this setting. The device will restart.

For Apple Devices:

1. While your device is locked, hold down the Power Button and the Home Button until you see a white Apple logo.
2. Once you see the logo, let go from those buttons and start holding the Volume Up button. (Give it a little time to boot up)
3. Now the phone should boot in Safe Mode without any third-parties running.

And now it is time to proceed by doing the actual backup:

Apple iOS

1. Connect your device and select it in iTunes.
2. From the Backups section go to Manually Back Up and Restore and tap on Back Up Now.

Android

1. Connect your device via USB to a computer and select Use as a Media Device. You may also see use as file transfer option.
2. Go to your phone from My Computer and copy all the files you need.
3. If the phone has an option to install its drivers onto your computer, select it and install them since this will simplify the process of copying your contact list on your computer.

Hard-Reset Your Smartphone

For Apple iPhone and iPad Devices:

Option I: Via the device

1.Back up your data using iCloud or another backup method.
2. Go to the Settings menu and go to General.
3. On the bottom, tap on Reset.
4. Tap on Erase All Content and Settings.
5. Confirm it by tapping on the red Erase button and then type your password.

Option II: Via iTunes

1. Connect your device and open iTunes.
2. Click on the device‘s name and model to open the dialog box.
3. From there, click on the button “Restore”

For Android Devices:

After you have backed up your files, you should perform a clean wipe-out of your phone. This can happen either via one of the options in Safe Mode or by entering your device’s Recovery Mode. Several methods exist in order to enter Recovery Mode of your device:

For Nexus Devices: – Hold the Volume Down + Volume Up + Power button until a Recovery menu appears. After that, you should select the Wipe Data/Factory reset option. Nexus 4 may work with Volume Up + Power + Volume Down.

For Samsung Devices: – Hold the Volume Up + Power Button + Home Button until a Recovery menu appears. After that, you should select the Wipe Data/Factory reset option.

For Motorola Droid X Devices: Hold the Home Button + Power Button until a Recovery menu appears. After that, you should select the Wipe Data/Factory reset setting.

For other devices with camera buttons on them: Hold the Volume Up + Camera Button until a Recovery Menu appears. After this, you should choose the Wipe Data/Factory reset option.

Also in case you have backed up your device in a Google Account, you will be able to restore your data after a complete wipe-out by just logging into your Google Account with you email and password.