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Remove Candybox Hijacker and Candy-box(dot)biz

TypeBrowser Hijacker, Adware, PUP
Short DescriptionThe page may be advertised as helpful to the user but it will only cause issues.
SymptomsThe user may have the website set as his homepage without his approval, ads may be generated.
Distribution MethodBundling, unsafe browsing.
Detection toolDownload Malware Removal Tool, to See If Your System Has Been Affected By Candybox


‘Ads by CandyBox’ – in case you see advertised content with similar logo on it in your machine, you may have an adware program on your computer, administering it. CandyBox is associated with the suspicious website, going by the name of Such unwanted programs are commonly referred to as browser hijackers. They are usually created to change your homepage, new tab page or directly cause browser redirects to generate traffic to various sites. In this case, the site may be Candy-box. Experts consider these threats to be low level but they may cause redirects to high-level ones, and this is why their removal is recommended.

How Did I Get CandyBox?

One way to be affected by this unwanted program is by clicking on an advertised link or downloading a plugin to play a video or online game. The most likely way you could’ve gotten it though is if the app was bundled, i.e. inserted in the installer of a reputable program you may have recently set up on your PC. Third-party software providing websites, use bundling as a direct advertising and some of them may not mind what exactly it is they bundle. Given that most users tend to miss out on some installation steps or click on the ‘Express Install’ option when they install software, they often tend to miss such unwanted apps.

More About CandyBox Ads

Once installed on your computer, the adware initiates modifications on your browser. These may include settings changing that allow one or more websites to run on start-up, thus generating traffic. More to it, the app may obtain certain permissions that may allow it to display actively advertised content as well as pop-ups on your PC.

ESG security researchers confirm that related hijackers only affect Google Chrome at the present moment. But PC users should be aware that some PUPs could be modified also to work with other popular browsers, such as Opera, Internet Explorer, Mozilla Firefox and Safari.

The software may also employ tracking technologies to determine the user’s interests and display different advertisements accordingly. Some of them may be pop-ups, highlighted text, ad-supported search results, black SEO redirects and direct browser redirects. Some report that dangerous advertisements may exist in the form of ‘Virus Detected’ or ‘Is your PC slow?’ messages that prompt different downloads of plugins, rogue security software and other unhealthy applications and threats to computers.

Other risks associated with CandyBox related PUPs are related mainly to information aggregation. The ads may redirect to sites that promise free product trials upon entering financial or personal information. Either way, experts advise being on the lookout for any suspicious processes and PC slowdowns on your computer as well.

Removing CandyBox from Your PC

To manually remove CandyBox related PUPs, you should see the instructions below. More to it than that, make sure that you have a reliable anti-malware program because this way you may detect other files associated with this program or added by redirects from it on your machine. Having an anti-malware tool beside you is always a good protection mechanism because it also detects low-level threats before they are installed on your PC.

Step 1: Remove/Uninstall Candybox in Windows

Here is a method in few easy steps to remove that program. No matter if you are using Windows 8, 7, Vista or XP, those steps will get the job done. Dragging the program or its folder to the recycle bin can be a very bad decision. If you do that, bits and pieces of the program get left behind, and that can lead to unstable work of your PC, mistakes with the file type associations and other unpleasant activities. The proper way to get a program off your computer is to Uninstall it. To do that:

  • Hold the Windows Logo Button and “R” on your keyboard. A Pop-up window will appear (fig.1).
  • uninstall-virus-fig1

  • In the field type in “appwiz.cpl” and press ENTER (fig.2).
  • uninstall-virus-fig2

  • This will open a window with all the programs installed on the PC.
    Select the program that you want to remove, and press “Uninstall” (fig.3).
  • uninstall-virus-fig3

    Follow the instructions above and you will successfully uninstall Candybox.

    Step 2: Remove Candybox from your browser

    Remove a toolbar from Mozilla FirefoxRemove a toolbar from Google Chrome Remove a toolbar from Internet Explorer Remove a toolbar from Safari
    Start Mozilla Firefox Open the menu window


    Select the “Add-ons” icon from the menu


    Select Candybox and click “Remove


    After Candybox is removed, restart Mozilla Firefox by closing it from the red “X” in the top right corner and start it again.

    Start Google Chrome and Open the drop menu


  • Move the cursor over “Tools” and then from the extended menu choose “Extensions
  • uninstall-fig8

  • From the opened “Extensions” menu locate Candybox and click on the garbage bin icon on the right of it.
  • uninstall-fig9

  • After Candybox is removed, restart Google Chrome by closing it from the red “X” in the top right corner and start it again.
  • Start Internet Explorer:

  • Click “‘Tools’ to open the drop menu and select ‘Manage Add-ons’
  • uninstall-fig10

  • In the ‘Manage Add-ons’ window, make sure that in the first window ‘Add-on Types’, the drop menu ‘Show’ is on ‘All add-ons’
  • uninstall-fig11

    Select Candybox to remove, and then click ‘Disable’. A pop-up window will appear to inform you that you are about to disable the selected toolbar, and some additional toolbars might be disabled as well. Leave all the boxes checked, and click ‘Disable’.


    After Candybox has been removed, restart Internet Explorer by closing it from the red ‘X’ in the top right corner and start it again.

    Start Safari

    Open the drop menu by clicking on the sprocket icon in the top right corner.

    From the drop menu select ‘Preferences’
    In the new window select ‘Extensions’
    Click once on Candybox
    Click ‘Uninstall’


    A pop-up window will appear asking for confirmation to uninstall Candybox. Select ‘Uninstall’ again, and the Candybox will be removed.

    In order to remove any associated objects that are left after uninstall and detect any other threats, you should:

    Step 3: Start Your PC in Safe Mode to Remove Candybox.

    Removing Candybox from Windows XP, Vista, 7 systems:

    1. Remove all CDs and DVDs, and then Restart your PC from the “Start” menu.
    2. Select one of the two options provided below:

    For PCs with a single operating system: Press “F8” repeatedly after the first boot screen shows up during the restart of your computer. In case the Windows logo appears on the screen, you have to repeat the same task again.

    For PCs with multiple operating systems: Тhe arrow keys will help you select the operating system you prefer to start in Safe Mode. Press “F8” just as described for a single operating system.

    3. As the “Advanced Boot Options” screen appears, select the Safe Mode option you want using the arrow keys. As you make your selection, press “Enter“.
    4. Log on to your computer using your administrator account

    While your computer is in Safe Mode, the words “Safe Mode” will appear in all four corners of your screen.

    Removing Candybox from Windows 8, 8.1 and 10 systems:

    Substep 1:

    Open the Start Menu
    Windows-10-0 (1)

    Substep 2:

    Whilst holding down Shift button, click on Power and then click on Restart.

    Substep 3:

    After reboot, the aftermentioned menu will appear. From there you should choose Troubleshoot.

    Substep 4:

    You will see the Troubleshoot menu. From this menu you can choose Advanced Options.
    Windows-10-2 (1)

    Substep 5:

    After the Advanced Options menu appears, click on Startup Settings.
    Windows-10-3 (1)

    Substep 6:

    Click on Restart.
    Windows-10-5 (1)

    Substep 7:

    A menu will appear upon reboot. You should choose Safe Mode by pressing its corresponding number and the machine will restart and boot into Safe Mode so you can scan for and remove Candybox.

    Step 4: Remove Candybox automatically by downloading an advanced anti-malware program.

    To clean your computer you should download an updated anti-malware program on a safe PC and then install it on the affected computer in offline mode. After that you should boot into safe mode and scan your computer to remove all Candybox associated objects.

    NOTE! Substantial notification about the Candybox threat: Manual removal of Candybox requires interference with system files and registries. Thus, it can cause damage to your PC. Even if your computer skills are not at a professional level, don’t worry. You can do the removal yourself just in 5 minutes, using a malware removal tool.

    Milena Dimitrova

    An inspired writer and content manager who has been with SensorsTechForum for 4 years. Enjoys ‘Mr. Robot’ and fears ‘1984’. Focused on user privacy and malware development, she strongly believes in a world where cybersecurity plays a central role. If common sense makes no sense, she will be there to take notes. Those notes may later turn into articles!

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