THREAT REMOVAL

Remove System-Status.Info Completely

NameSystem-Status.Info
TypeTech Support Scam, PUP
Short DescriptionAims to deceive users into believing that their system is infected. Features a phone number.
SymptomsBackground imitating a legitimate Microsoft Windows BSOD screen with pop-ups claiming that users must call a number to remove viruses on their computer.
Distribution MethodFreeware installers, Visiting suspicious websites, Browser Redirects.
Detection ToolDownload Malware Removal Tool, to See If Your System Has Been Affected by malware
User ExperienceJoin our forum to discuss about System-Status.Info.

“System-status.info” is a domain of a Fake Tech Support website; but it can also have a browser extension or a Potentially Unwanted Program (PUP) installed on the victim’s PC. The user may be constantly redirected to the domain and unable to get out of the domain or browser. There are also pop-ups that support the scam, claiming that the user is infected with viruses and in order to prevent data loss, the user must call a “toll-free” phone number.

system-status-info-site

System-status.info – How Did I Get It?

The PUP and/or browser extension that support the “System-status.info” domain usually get into your computer via third-party installers. They can sneak into your computer without your consent, by concealing themselves in freeware installations and bundled packages.
In these packages, additional components for installation are not always disclosed properly, and people get tricked into installing potentially unwanted programs such as those related to “System-status.info”. Sometimes that can be avoided by clicking on the “Advanced” or “Custom” option in an installation setup to see what will be installed.
Other ways of getting infected are by opening spam emails and downloading e-mail attachments, or by clicking on various ads and banners containing malicious content.

System-status.info – More About It

“System-status.info” is a malicious domain of a fake tech support website. It claims that your computer is infected with adware and spyware and to be able to remove them you have to “immediately” call the “Microsoft Support Toll-Free” phone number “1-800-819-7315”. On top of that an audio file is instantly played on the main site, with the voice of a woman telling you an “Important security message – call this number immediately, because your personal data is at a serious risk!”.
The truth is that this may be the most expensive call in your life. It is definitely not free, and it will cost a lot of money per impulse. That is not the only reason you should NOT in any circumstances call the fake support number – the scammers that run the website, may also try to get you to tell them personal details and financial information using different tricky techniques. Then they can sell that data to the highest bidder or take advantage of it themselves according to their interests.
system-status-info-site-background

Another interesting thing on the site is that you are advised not to restart your computer, and the fake Blue Screen of Death (BSOD) is just a blue background with a custom text written in white. But you may not be able to figure it out, due to the constant windows that keep popping up. Everything is done in a matter to scare you and for you to rush in and abide by the site’s rules and you to give money to the scammers in the ways described above.

“System-status.info” may also collect information about you via cookies and custom Java Script files injected through the browser extension or a program installed on your PC that is assisting the fake support site.

Remove System-status.info Fully from Your PC

To remove “System-status.info” manually from your computer, make sure to follow the step-by-step removal instructions provided below. In case the manual removal does not get rid of the browser redirects and PUPs completely, you should search for and remove the leftovers with an advanced anti-malware program. Installing such a program will also make certain that your system is secure from other threats you may encounter.

In order to completely be rid of this tech support scamming site you should follow these steps:

For Google Chrome

Step 1

Right-click on the Chrome icon in your taskbar and then click on ‘New Incognito Window’. This will disable any webpages running on startup.

Step 2

In the address bar type chrome://settings/resetProfileSettings in the address bar and click on ‘Reset’.

For Mozilla Firefox

Step 1

Open Mozilla Firefox by right-clicking on its icon in the taskbar and licking New Private Window.

Step 2

In the address bar type about:support. Then click on ‘Refresh Firefox’ and accept the prompt from Firefox to save your old data on your desktop so you can easily access it.

For Internet Explorer

Step 1

Right-click on the Internet Explorer icon in your taskbar and click on Start In-Private Browsing.

Step 2

Click on the gear leaver icon in the top right and from the drop-down menu click on Internet Options.

Step 3

Go to the Advanced Tab and then click on the ‘Reset’ button.

For Safari

Step 1

Open Safari and click on the gear leaver icon.

Step 2

From the drop-down menu click on the Reset Safari button and you should be fine.

Also, in case you received this pop-up as a redirect (it suddenly opened) there is a good chance that it may have been done by an adware program or a browser hijacker on your computer. The worst case scenario may be if you have been redirected via a Trojan.Clicker – spyware that visits sites on your behalf. In order to detect and remove such programs, make sure that you boot into safe mode and scan your computer. On way to do this is to follow these steps:

Step 1: Start Your PC in Safe Mode to Remove System-Status.Info.

Removing System-Status.Info from Windows XP, Vista, 7 systems:

1. Remove all CDs and DVDs, and then Restart your PC from the “Start” menu.
2. Select one of the two options provided below:

For PCs with a single operating system: Press “F8” repeatedly after the first boot screen shows up during the restart of your computer. In case the Windows logo appears on the screen, you have to repeat the same task again.

Capture

For PCs with multiple operating systems: Тhe arrow keys will help you select the operating system you prefer to start in Safe Mode. Press “F8” just as described for a single operating system.

safe-mode-windows

3. As the “Advanced Boot Options” screen appears, select the Safe Mode option you want using the arrow keys. As you make your selection, press “Enter“.

4. Log on to your computer using your administrator account

While your computer is in Safe Mode, the words “Safe Mode” will appear in all four corners of your screen.

Removing System-Status.Info from Windows 8, 8.1 and 10 systems:

Substep 1:

Open the Start Menu
Windows-10-0 (1)

Substep 2:

Whilst holding down Shift button, click on Power and then click on Restart.

Substep 3:

After reboot, the aftermentioned menu will appear. From there you should choose Troubleshoot.
Windows-10-1-257x300

Substep 4:

You will see the Troubleshoot menu. From this menu you can choose Advanced Options.
Windows-10-2 (1)

Substep 5:

After the Advanced Options menu appears, click on Startup Settings.
Windows-10-3 (1)

Substep 6:

Click on Restart.
Windows-10-5 (1)

Substep 7:

A menu will appear upon reboot. You should choose Safe Mode by pressing its corresponding number and the machine will restart and boot into Safe Mode so you can scan for and remove System-Status.Info.

Step 2: Remove System-Status.Info automatically by downloading an advanced anti-malware program.

To clean your computer you should download an updated anti-malware program on a safe PC and then install it on the affected computer in offline mode. After that you should boot into safe mode and scan your computer to remove all System-Status.Info associated objects.

donload_now_250
Spy Hunter scanner will only detect the threat. If you want the threat to be automatically removed, you need to purchase the full version of the anti-malware tool.Find Out More About SpyHunter Anti-Malware Tool / How to Uninstall SpyHunter

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Berta Bilbao

Berta is a dedicated malware researcher, dreaming for a more secure cyber space. Her fascination with IT security began a few years ago when a malware locked her out of her own computer.

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Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer

How to Remove System-Status.Info from Windows.


Step 1: Boot Your PC In Safe Mode to isolate and remove System-Status.Info

OFFER

Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!
We Recommend To Scan Your PC with SpyHunter

Keep in mind, that SpyHunter’s scanner is only for malware detection. If SpyHunter detects malware on your PC, you will need to purchase SpyHunter's malware removal tool to remove the malware threats. Read our SpyHunter 5 review. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria

1. Hold Windows key() + R


2. The "Run" Window will appear. In it, type "msconfig" and click OK.


3. Go to the "Boot" tab. There select "Safe Boot" and then click "Apply" and "OK".
Tip: Make sure to reverse those changes by unticking Safe Boot after that, because your system will always boot in Safe Boot from now on.


4. When prompted, click on "Restart" to go into Safe Mode.


5. You can recognise Safe Mode by the words written on the corners of your screen.


Step 2: Uninstall System-Status.Info and related software from Windows

Here is a method in few easy steps that should be able to uninstall most programs. No matter if you are using Windows 10, 8, 7, Vista or XP, those steps will get the job done. Dragging the program or its folder to the recycle bin can be a very bad decision. If you do that, bits and pieces of the program are left behind, and that can lead to unstable work of your PC, errors with the file type associations and other unpleasant activities. The proper way to get a program off your computer is to Uninstall it. To do that:


1. Hold the Windows Logo Button and "R" on your keyboard. A Pop-up window will appear.


2. In the field type in "appwiz.cpl" and press ENTER.


3. This will open a window with all the programs installed on the PC. Select the program that you want to remove, and press "Uninstall"
Follow the instructions above and you will successfully uninstall most programs.


Step 3: Clean any registries, created by System-Status.Info on your computer.

The usually targeted registries of Windows machines are the following:

  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnce
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunOnce

You can access them by opening the Windows registry editor and deleting any values, created by System-Status.Info there. This can happen by following the steps underneath:

1. Open the Run Window again, type "regedit" and click OK.


2. When you open it, you can freely navigate to the Run and RunOnce keys, whose locations are shown above.


3. You can remove the value of the virus by right-clicking on it and removing it.
Tip: To find a virus-created value, you can right-click on it and click "Modify" to see which file it is set to run. If this is the virus file location, remove the value.

IMPORTANT!
Before starting "Step 4", please boot back into Normal mode, in case you are currently in Safe Mode.
This will enable you to install and use SpyHunter 5 successfully.

Step 4: Scan for System-Status.Info with SpyHunter Anti-Malware Tool

1. Click on the "Download" button to proceed to SpyHunter's download page.


It is recommended to run a scan before purchasing the full version of the software to make sure that the current version of the malware can be detected by SpyHunter. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria.


2. After you have installed SpyHunter, wait for it to update automatically.

SpyHunter5-update-2018


3. After the update process has finished, click on the 'Malware/PC Scan' tab. A new window will appear. Click on 'Start Scan'.

SpyHunter5-Free-Scan-2018


4. After SpyHunter has finished scanning your PC for any files of the associated threat and found them, you can try to get them removed automatically and permanently by clicking on the 'Next' button.

SpyHunter-5-Free-Scan-Next-2018

If any threats have been removed, it is highly recommended to restart your PC.


Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer

Get rid of System-Status.Info from Mac OS X.


Step 1: Uninstall System-Status.Info and remove related files and objects

OFFER
Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!
We Recommend To Scan Your Mac with SpyHunter for Mac
Keep in mind, that SpyHunter for Mac needs to purchased to remove the malware threats. Click on the corresponding links to check SpyHunter’s EULA and Privacy Policy


1. Hit the ⇧+⌘+U keys to open Utilities. Another way is to click on “Go” and then click “Utilities”, like the image below shows:


2. Find Activity Monitor and double-click it:


3. In the Activity Monitor look for any suspicious processes, belonging or related to System-Status.Info:

Tip: To quit a process completely, choose the “Force Quit” option.


4. Click on the "Go" button again, but this time select Applications. Another way is with the ⇧+⌘+A buttons.


5. In the Applications menu, look for any suspicious app or an app with a name, similar or identical to System-Status.Info. If you find it, right-click on the app and select “Move to Trash”.


6: Select Accounts, after which click on the Login Items preference. Your Mac will then show you a list of items that start automatically when you log in. Look for any suspicious apps identical or similar to System-Status.Info. Check the app you want to stop from running automatically and then select on the Minus (“-“) icon to hide it.


7: Remove any left-over files that might be related to this threat manually by following the sub-steps below:

  • Go to Finder.
  • In the search bar type the name of the app that you want to remove.
  • Above the search bar change the two drop down menus to “System Files” and “Are Included” so that you can see all of the files associated with the application you want to remove. Bear in mind that some of the files may not be related to the app so be very careful which files you delete.
  • If all of the files are related, hold the ⌘+A buttons to select them and then drive them to “Trash”.

In case you cannot remove System-Status.Info via Step 1 above:

In case you cannot find the virus files and objects in your Applications or other places we have shown above, you can manually look for them in the Libraries of your Mac. But before doing this, please read the disclaimer below:

Disclaimer! If you are about to tamper with Library files on Mac, be sure to know the name of the virus file, because if you delete the wrong file, it may cause irreversible damage to your MacOS. Continue on your own responsibility!

1: Click on "Go" and Then "Go to Folder" as shown underneath:

2: Type in "/Library/LauchAgents/" and click Ok:

3: Delete all of the virus files that have similar or the same name as System-Status.Info. If you believe there is no such file, do not delete anything.

You can repeat the same procedure with the following other Library directories:

→ ~/Library/LaunchAgents
/Library/LaunchDaemons

Tip: ~ is there on purpose, because it leads to more LaunchAgents.


Step 2: Scan for and remove malware from your Mac

When you are facing problems on your Mac as a result of unwanted scripts, programs and malware, the recommended way of eliminating the threat is by using an anti-malware program. Combo Cleaner offers advanced security features along with other modules that will improve your Mac’s security and protect it in the future.



Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer


Remove System-Status.Info from Google Chrome.


Step 1: Start Google Chrome and open the drop menu


Step 2: Move the cursor over "Tools" and then from the extended menu choose "Extensions"


Step 3: From the opened "Extensions" menu locate the unwanted extension and click on its "Remove" button.


Step 4: After the extension is removed, restart Google Chrome by closing it from the red "X" button at the top right corner and start it again.


Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer


Erase System-Status.Info from Mozilla Firefox.

Step 1: Start Mozilla Firefox. Open the menu window


Step 2: Select the "Add-ons" icon from the menu.


Step 3: Select the unwanted extension and click "Remove"


Step 4: After the extension is removed, restart Mozilla Firefox by closing it from the red "X" button at the top right corner and start it again.



Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer


Uninstall System-Status.Info from Microsoft Edge.


Step 1: Start Edge browser.


Step 2: Open the drop menu by clicking on the icon at the top right corner.


Step 3: From the drop menu select "Extensions".


Step 4: Choose the suspected malicious extension you want to remove and then click on the gear icon.


Step 5: Remove the malicious extension by scrolling down and then clicking on Uninstall.



Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer


Remove System-Status.Info from Safari.


Step 1: Start the Safari app.


Step 2: After hovering your mouse cursor to the top of the screen, click on the Safari text to open its drop down menu.


Step 3: From the menu, click on "Preferences".

stf-safari preferences


Step 4: After that, select the 'Extensions' Tab.

stf-safari-extensions


Step 5: Click once on the extension you want to remove.


Step 6: Click 'Uninstall'.

stf-safari uninstall

A pop-up window will appear asking for confirmation to uninstall the extension. Select 'Uninstall' again, and the System-Status.Info will be removed.


How to Reset Safari
IMPORTANT: Before resetting Safari make sure you back up all your saved passwords within the browser in case you forget them.

Start Safari and then click on the gear leaver icon.

Click the Reset Safari button and you will reset the browser.


Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer


Eliminate System-Status.Info from Internet Explorer.


Step 1: Start Internet Explorer.


Step 2: Click on the gear icon labeled 'Tools' to open the drop menu and select 'Manage Add-ons'


Step 3: In the 'Manage Add-ons' window.


Step 4: Select the extension you want to remove and then click 'Disable'. A pop-up window will appear to inform you that you are about to disable the selected extension, and some more add-ons might be disabled as well. Leave all the boxes checked, and click 'Disable'.


Step 5: After the unwanted extension has been removed, restart Internet Explorer by closing it from the red 'X' button located at the top right corner and start it again.


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