THREAT REMOVAL

WHAT IS Helpme.net Redirect Scam

remove Helpme.net Redirect virus sensorstechforum guide

This article will help you to remove Helpme.net Redirect from your browser and computer.

In case your search engine keeps changing to Helpme.net Redirect even when you set another one, your device is probably affected by an undesired program. Such a program first finds a way to trick you into installing it on your device and then accesses installed browsers to apply some significant modifications without your knowledge. As long as this program is running on your computer it will be also able to generate lots of annoying online advertisements while you are browsing the web.

Threat Summary

NameHelpme.net redirect
TypeBrowser Hijacker / Redirect / PUP
Short DescriptionRelated to the presence of undesired program on your computer. This program aims to heavily modify web browsers’settings and display ads.
SymptomsPreferred web browser is configured to redirect you to a hacker-controlled page. Lots of ads flood the affected browser. Slower system performance could be noticed.
Distribution MethodFreeware Installations, Bundled Packages
Detection Tool See If Your System Has Been Affected by malware

Download

Malware Removal Tool

User ExperienceJoin Our Forum to Discuss Helpme.net redirect.

Helpme.net Redirect — Spread Techniques

The Helpme.net Redirect is a popular Internet scam which is widely available over world wide network using a variety of methods. It is very possible that it is distributed by different hacking collectives due to the fact that the number of infected victims is steadily rising.

The criminals can coordinate the launch of email phishing campaigns which look like legitimate notifications that have been sent in by well-known companies. The Helpme.net Redirect files can be either directly attached or linked in the contents: text links and multimedia content such as buttons and images.

Another mechanism that is popular with attackers is to embed the virus installation code in infected payload carriers. This means that the infection will happen as soon as the users interact with them. Two of the most popular types are the following:

  • Malicious Documents — The Helpme.net Redirect virus code can be placed in macros that are part of all popular document formats: spreadsheets, presentations, text documents and databases. When opened by the users a prompt will appear asking the victims to enable the built-in code. The quoted reason is that this is required in order to correctly view the contents of the file. If allowed this will lead to the Helpme.net Redirect installation.
  • Application Installers — The other tactic is to embed the installer code of the redirect in software setup files. The criminals will typically target those applications that are commonly installed by end users. The way these threats are made is that the legitimate setup files are taken from their official sources and modified to include the relevant code. They are then then distributed using the distribution methods.

All of these malware files can be spread using file-sharing networks such as BitTorrent where both legitimate and pirate data is shared freely among Internet users.

Redirects are commonly caused by the installation of malicious web browser extensions called hijackers. They are made compatible with all popular programs and usually uploaded to their relevant repositories. Their descriptions will promise the addition of new features and performance enhancements. To make them appear as legitimate the criminals can post them with fake developer credentials and user reviews.

Helpme.net Redirect — More About Its Impact

The Helpme.net Redirect usually infects the browsers of the affected victims but this is not its only form. It can also host its own process in the system’s memory and place malicious files in the system. As every single infection can have its separate attack instructions it is very likely that each campaign will feature a distinct behavior. We presume that all infections of this type will change the settings of the installed web browsers to point out to a distinct hacker-controlled page. This is done by modifying values such as the default home page, search engine and new tabs page.

As this is done from the browsers we anticipate that the malicious engine will have the ability to extract sensitive data from the web browsers, the hard disk contents and the memory processes. This can result in the collection of information that can be grouped into two main types:

  • Personal Information — The criminals can hijack information that can directly expose the identity of the victims. This is done by an engine that is capable of searching for strings that can reveal a person’s real name, interests, location, phone number and even stored account credentials.
  • Machine Data — The Helpme.net redirect engine can also be programmed to craft an unique infection ID that can be assigned to every single individual infection. It is made by harvesting environment values such as the installed hardware components, system condition and user preferences.

This can be followed by a security bypass component which is capable of finding out if any security software that can block the normal infection routine. This is done by a separate module that is invoked by the main engine, it will search both the memory and the hard disk contents for them. The list includes all sorts of anti-virus programs, firewalls, intrusion detection systems and virtual machine hosts. Advanced versions can delete themselves if this step has failed.

When these actions have finished if prescribed other components can be called by the Helpme.net Redirect engine:

  • Additional Payloads Delivery — There are many malware threats that can be delivered by this threat. The most common ones include Trojans, miners and ransomware.
  • Windows Registry Changes — Many redirects like this one can lead to dangerous changes to existing Windows Registry values, additionally the virus engine can create ones for itself. This usually leads to serious performance problems, data loss and unexpected errors when using services and third-party applications.
  • Persistent Installation — The redirect code can manipulate the operating system configuration files and settings in order to lead to a persistent state of infection. This means that the virus engine will be started as soon as the computer is launched. Another consequence is that this procedure will disable access to the boot recovery options which renders most manual user removal guides worthless.

At the time of writing this article the page hosts a fake technical support page. The main goal of this threat is to redirect the victims to a specific hacker-controlled site from which various scams can be caused, including phishing requests to interact with the site or coercing the users into downloading and running various files. This is a dynamic threat which can change its behavior in an instant. This is the reason why a quality anti-spyware solution is recommended to be used.

How to Remove Helpme.net Redirect

In order to remove Helpme.net Redirect from your browser, you should uninstall all associated files that enable its appearance in the browser. To complete this you should pass through several removal steps all of which are presented in the guide below. It enables you to choose between manual and automatic removal approach. However, if you want to fully get rid of the undesired program that keeps changing your search engine you should combine the steps. By doing this you will also strengthen the security of your device and keep it safe against malware intrusions.

In case you want to ask us something or need additional help with the removal process, don’t hesitate to leave a comment, visit our forum, or contact us at our email.

Avatar

Martin Beltov

Martin graduated with a degree in Publishing from Sofia University. As a cyber security enthusiast he enjoys writing about the latest threats and mechanisms of intrusion.

More Posts - Website

Follow Me:
TwitterGoogle Plus


Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer

How to Remove Helpme.net redirect from Windows.


Step 1: Boot Your PC In Safe Mode to isolate and remove Helpme.net redirect

OFFER

Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!
We Recommend To Scan Your PC with SpyHunter

Keep in mind, that SpyHunter’s scanner is only for malware detection. If SpyHunter detects malware on your PC, you will need to purchase SpyHunter's malware removal tool to remove the malware threats. Read our SpyHunter 5 review. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria

1. Hold Windows key() + R


2. The "Run" Window will appear. In it, type "msconfig" and click OK.


3. Go to the "Boot" tab. There select "Safe Boot" and then click "Apply" and "OK".
Tip: Make sure to reverse those changes by unticking Safe Boot after that, because your system will always boot in Safe Boot from now on.


4. When prompted, click on "Restart" to go into Safe Mode.


5. You can recognise Safe Mode by the words written on the corners of your screen.


Step 2: Uninstall Helpme.net redirect and related software from Windows

Here is a method in few easy steps that should be able to uninstall most programs. No matter if you are using Windows 10, 8, 7, Vista or XP, those steps will get the job done. Dragging the program or its folder to the recycle bin can be a very bad decision. If you do that, bits and pieces of the program are left behind, and that can lead to unstable work of your PC, errors with the file type associations and other unpleasant activities. The proper way to get a program off your computer is to Uninstall it. To do that:


1. Hold the Windows Logo Button and "R" on your keyboard. A Pop-up window will appear.


2. In the field type in "appwiz.cpl" and press ENTER.


3. This will open a window with all the programs installed on the PC. Select the program that you want to remove, and press "Uninstall"
Follow the instructions above and you will successfully uninstall most programs.


Step 3: Clean any registries, created by Helpme.net redirect on your computer.

The usually targeted registries of Windows machines are the following:

  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnce
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunOnce

You can access them by opening the Windows registry editor and deleting any values, created by Helpme.net redirect there. This can happen by following the steps underneath:

1. Open the Run Window again, type "regedit" and click OK.


2. When you open it, you can freely navigate to the Run and RunOnce keys, whose locations are shown above.


3. You can remove the value of the virus by right-clicking on it and removing it.
Tip: To find a virus-created value, you can right-click on it and click "Modify" to see which file it is set to run. If this is the virus file location, remove the value.

IMPORTANT!
Before starting "Step 4", please boot back into Normal mode, in case you are currently in Safe Mode.
This will enable you to install and use SpyHunter 5 successfully.

Step 4: Scan for Helpme.net redirect with SpyHunter Anti-Malware Tool

1. Click on the "Download" button to proceed to SpyHunter's download page.


It is recommended to run a scan before purchasing the full version of the software to make sure that the current version of the malware can be detected by SpyHunter. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria.


2. After you have installed SpyHunter, wait for it to update automatically.

SpyHunter5-update-2018


3. After the update process has finished, click on the 'Malware/PC Scan' tab. A new window will appear. Click on 'Start Scan'.

SpyHunter5-Free-Scan-2018


4. After SpyHunter has finished scanning your PC for any files of the associated threat and found them, you can try to get them removed automatically and permanently by clicking on the 'Next' button.

SpyHunter-5-Free-Scan-Next-2018

If any threats have been removed, it is highly recommended to restart your PC.


Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer

Get rid of Helpme.net redirect from Mac OS X.


Step 1: Uninstall Helpme.net redirect and remove related files and objects

OFFER
Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!
We Recommend To Scan Your Mac with SpyHunter for Mac
Keep in mind, that SpyHunter for Mac needs to purchased to remove the malware threats. Click on the corresponding links to check SpyHunter’s EULA and Privacy Policy


1. Hit the ⇧+⌘+U keys to open Utilities. Another way is to click on “Go” and then click “Utilities”, like the image below shows:


2. Find Activity Monitor and double-click it:


3. In the Activity Monitor look for any suspicious processes, belonging or related to Helpme.net redirect:

Tip: To quit a process completely, choose the “Force Quit” option.


4. Click on the "Go" button again, but this time select Applications. Another way is with the ⇧+⌘+A buttons.


5. In the Applications menu, look for any suspicious app or an app with a name, similar or identical to Helpme.net redirect. If you find it, right-click on the app and select “Move to Trash”.


6: Select Accounts, after which click on the Login Items preference. Your Mac will then show you a list of items that start automatically when you log in. Look for any suspicious apps identical or similar to Helpme.net redirect. Check the app you want to stop from running automatically and then select on the Minus (“-“) icon to hide it.


7: Remove any left-over files that might be related to this threat manually by following the sub-steps below:

  • Go to Finder.
  • In the search bar type the name of the app that you want to remove.
  • Above the search bar change the two drop down menus to “System Files” and “Are Included” so that you can see all of the files associated with the application you want to remove. Bear in mind that some of the files may not be related to the app so be very careful which files you delete.
  • If all of the files are related, hold the ⌘+A buttons to select them and then drive them to “Trash”.

In case you cannot remove Helpme.net redirect via Step 1 above:

In case you cannot find the virus files and objects in your Applications or other places we have shown above, you can manually look for them in the Libraries of your Mac. But before doing this, please read the disclaimer below:

Disclaimer! If you are about to tamper with Library files on Mac, be sure to know the name of the virus file, because if you delete the wrong file, it may cause irreversible damage to your MacOS. Continue on your own responsibility!

1: Click on "Go" and Then "Go to Folder" as shown underneath:

2: Type in "/Library/LauchAgents/" and click Ok:

3: Delete all of the virus files that have similar or the same name as Helpme.net redirect. If you believe there is no such file, do not delete anything.

You can repeat the same procedure with the following other Library directories:

→ ~/Library/LaunchAgents
/Library/LaunchDaemons

Tip: ~ is there on purpose, because it leads to more LaunchAgents.


Step 2: Scan for and remove malware from your Mac

When you are facing problems on your Mac as a result of unwanted scripts, programs and malware, the recommended way of eliminating the threat is by using an anti-malware program. Combo Cleaner offers advanced security features along with other modules that will improve your Mac’s security and protect it in the future.



Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer


Remove Helpme.net redirect from Google Chrome.


Step 1: Start Google Chrome and open the drop menu


Step 2: Move the cursor over "Tools" and then from the extended menu choose "Extensions"


Step 3: From the opened "Extensions" menu locate the unwanted extension and click on its "Remove" button.


Step 4: After the extension is removed, restart Google Chrome by closing it from the red "X" button at the top right corner and start it again.


Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer


Erase Helpme.net redirect from Mozilla Firefox.

Step 1: Start Mozilla Firefox. Open the menu window


Step 2: Select the "Add-ons" icon from the menu.


Step 3: Select the unwanted extension and click "Remove"


Step 4: After the extension is removed, restart Mozilla Firefox by closing it from the red "X" button at the top right corner and start it again.



Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer


Uninstall Helpme.net redirect from Microsoft Edge.


Step 1: Start Edge browser.


Step 2: Open the drop menu by clicking on the icon at the top right corner.


Step 3: From the drop menu select "Extensions".


Step 4: Choose the suspected malicious extension you want to remove and then click on the gear icon.


Step 5: Remove the malicious extension by scrolling down and then clicking on Uninstall.



Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer


Remove Helpme.net redirect from Safari.


Step 1: Start the Safari app.


Step 2: After hovering your mouse cursor to the top of the screen, click on the Safari text to open its drop down menu.


Step 3: From the menu, click on "Preferences".

stf-safari preferences


Step 4: After that, select the 'Extensions' Tab.

stf-safari-extensions


Step 5: Click once on the extension you want to remove.


Step 6: Click 'Uninstall'.

stf-safari uninstall

A pop-up window will appear asking for confirmation to uninstall the extension. Select 'Uninstall' again, and the Helpme.net redirect will be removed.


How to Reset Safari
IMPORTANT: Before resetting Safari make sure you back up all your saved passwords within the browser in case you forget them.

Start Safari and then click on the gear leaver icon.

Click the Reset Safari button and you will reset the browser.


Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer


Eliminate Helpme.net redirect from Internet Explorer.


Step 1: Start Internet Explorer.


Step 2: Click on the gear icon labeled 'Tools' to open the drop menu and select 'Manage Add-ons'


Step 3: In the 'Manage Add-ons' window.


Step 4: Select the extension you want to remove and then click 'Disable'. A pop-up window will appear to inform you that you are about to disable the selected extension, and some more add-ons might be disabled as well. Leave all the boxes checked, and click 'Disable'.


Step 5: After the unwanted extension has been removed, restart Internet Explorer by closing it from the red 'X' button located at the top right corner and start it again.


Leave a Comment

Your email address will not be published. Required fields are marked *

Time limit is exhausted. Please reload CAPTCHA.