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Helpme.net Scam Removal

What Is

Helpme.net

Helpme.net website is not directly detected as a virus. But be advised that it has been detected as a phishing site by several reputable security software companies, since this site is the main tool used by scammers to get inside your computer. Helpme.net is a page that enables scammers remote access and seeing it means that you could be lured into a fake tech support scam. Such scams often pretend that there is a problem with your computer to get you to call a tech support number and this number’s main purpose is to grant scammers remote access to your PC via sites, like Helpme.net.

Helpme.net Summary

Name Helpme.net
Type Scam / PUP
Short Description A web page used by scammers to enter your computer remotely. Could contain phishing elements and could be on your computer as a result of a scam or an adware.
Symptoms Your web browser begins to display various types of online advertisements that lead to scam pages aiming to convince you that your computer has a problem, which results in slowing down of your machine. The scammers on the phone numbers may pretend to be tech support and ask you to open Helpme.net.
Distribution Method Bundled downloads. Web pages which may advertise it.
Detection Tool See If Your Device Has Been Affected by Helpme.net

Download

Malware Removal Tool

User Experience Join Our Forum to Discuss Helpme.net.

Helpme.net Scam – How Does It Work?

Helpme.net is just another tool used by scammers. To get you to call their fake tech support scam numbers, they may show you different sites that block your browser and pretend your computer is at risk. We have seen many such pages and the most recently active ones are Activation Failed, “Your system has run out of application memory” and “Your Windows Is Infected With (2) Viruses” scams.

These scams often aim to scare your into calling the scammers on a fake tech support number, where they promise you that they will fix your computer once you grant them remote access. Some of them may use different remote access tools and Helpme.net is just another of those tools. This is likely the reason why Kaspersky and other antivirus vendors block this web page as seen on the VirusTotal screenshot below:

helmpe.net scam

But how did you get in this situation in the first place? Well, the answer to that is very simple. These types of scam pages use adware to push their content in the form of a browser redirects. Such adware programs get installed on your computer and modify your web browsers without your knowledge or approval. The outcome of this is you start seeing the following types of ads to begin appearing:

  • Pop-ups.
  • Highlighted ads in text.
  • Banner promotions.
  • Browser redirect ads.
  • Ad-supported searches.
  • Push notification adverts.

And these adware programs can also lead you to even more dangerous websites than these “Virus Detected” or “Call Microsoft” type of fake tech support pages. Such risky sites can be:

  • Phishing.
  • Virus URLs or malware sites.
  • Fake survey scams.

This is the main reason to remove whatever is causing redirects to pages, like Helpme.net scam as soon as your can.

Remove Helpme.net Virus from Your Computer

Helpme.net can be removed if you remove what is causing the scammers pages, in other words the adware showing you redirects to it. Such adware could be tricky to remove, but we have made the removal guide below to show you how to get rid of it from your computer. If you cannot identify what is causing these ads to show up, we recommend that you use a professional anti-malware software. It will scan your computer and delete any adware or malware if it has already been infected by the scammers.

Ventsislav Krastev

Ventsislav is a cybersecurity expert at SensorsTechForum since 2015. He has been researching, covering, helping victims with the latest malware infections plus testing and reviewing software and the newest tech developments. Having graduated Marketing as well, Ventsislav also has passion for learning new shifts and innovations in cybersecurity that become game changers. After studying Value Chain Management, Network Administration and Computer Administration of System Applications, he found his true calling within the cybersecrurity industry and is a strong believer in the education of every user towards online safety and security.

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Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer Stop Push Pop-ups

How to Remove Helpme.net from Windows.


Step 1: Boot Your PC In Safe Mode to isolate and remove Helpme.net

OFFER

Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!
We Recommend To Scan Your PC with SpyHunter

Keep in mind, that SpyHunter’s scanner is only for malware detection. If SpyHunter detects malware on your PC, you will need to purchase SpyHunter's malware removal tool to remove the malware threats. Read our SpyHunter 5 review. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria

1. Hold Windows key() + R


2. The "Run" Window will appear. In it, type "msconfig" and click OK.


3. Go to the "Boot" tab. There select "Safe Boot" and then click "Apply" and "OK".
Tip: Make sure to reverse those changes by unticking Safe Boot after that, because your system will always boot in Safe Boot from now on.


4. When prompted, click on "Restart" to go into Safe Mode.


5. You can recognise Safe Mode by the words written on the corners of your screen.


Step 2: Uninstall Helpme.net and related software from Windows

Here is a method in few easy steps that should be able to uninstall most programs. No matter if you are using Windows 10, 8, 7, Vista or XP, those steps will get the job done. Dragging the program or its folder to the recycle bin can be a very bad decision. If you do that, bits and pieces of the program are left behind, and that can lead to unstable work of your PC, errors with the file type associations and other unpleasant activities. The proper way to get a program off your computer is to Uninstall it. To do that:


1. Hold the Windows Logo Button and "R" on your keyboard. A Pop-up window will appear.


2. In the field type in "appwiz.cpl" and press ENTER.


3. This will open a window with all the programs installed on the PC. Select the program that you want to remove, and press "Uninstall"
Follow the instructions above and you will successfully uninstall most programs.


Step 3: Clean any registries, created by Helpme.net on your computer.

The usually targeted registries of Windows machines are the following:

  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnce
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunOnce

You can access them by opening the Windows registry editor and deleting any values, created by Helpme.net there. This can happen by following the steps underneath:

1. Open the Run Window again, type "regedit" and click OK.


2. When you open it, you can freely navigate to the Run and RunOnce keys, whose locations are shown above.


3. You can remove the value of the virus by right-clicking on it and removing it.
Tip: To find a virus-created value, you can right-click on it and click "Modify" to see which file it is set to run. If this is the virus file location, remove the value.

IMPORTANT!
Before starting "Step 4", please boot back into Normal mode, in case you are currently in Safe Mode.
This will enable you to install and use SpyHunter 5 successfully.

Step 4: Scan for Helpme.net with SpyHunter Anti-Malware Tool

1. Click on the "Download" button to proceed to SpyHunter's download page.


It is recommended to run a scan before purchasing the full version of the software to make sure that the current version of the malware can be detected by SpyHunter. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria.


2. After you have installed SpyHunter, wait for it to update automatically.

SpyHunter5-update-2018


3. After the update process has finished, click on the 'Malware/PC Scan' tab. A new window will appear. Click on 'Start Scan'.

SpyHunter5-Free-Scan-2018


4. After SpyHunter has finished scanning your PC for any files of the associated threat and found them, you can try to get them removed automatically and permanently by clicking on the 'Next' button.

SpyHunter-5-Free-Scan-Next-2018

If any threats have been removed, it is highly recommended to restart your PC.


Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer Stop Push Pop-ups

Get rid of Helpme.net from Mac OS X.


Step 1: Uninstall Helpme.net and remove related files and objects

OFFER
Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!
We Recommend To Scan Your Mac with SpyHunter for Mac
Keep in mind, that SpyHunter for Mac needs to purchased to remove the malware threats. Click on the corresponding links to check SpyHunter’s EULA and Privacy Policy


1. Hit the ⇧+⌘+U keys to open Utilities. Another way is to click on “Go” and then click “Utilities”, like the image below shows:


2. Find Activity Monitor and double-click it:


3. In the Activity Monitor look for any suspicious processes, belonging or related to Helpme.net:

Tip: To quit a process completely, choose the “Force Quit” option.


4. Click on the "Go" button again, but this time select Applications. Another way is with the ⇧+⌘+A buttons.


5. In the Applications menu, look for any suspicious app or an app with a name, similar or identical to Helpme.net. If you find it, right-click on the app and select “Move to Trash”.


6: Select Accounts, after which click on the Login Items preference. Your Mac will then show you a list of items that start automatically when you log in. Look for any suspicious apps identical or similar to Helpme.net. Check the app you want to stop from running automatically and then select on the Minus (“-“) icon to hide it.


7: Remove any left-over files that might be related to this threat manually by following the sub-steps below:

  • Go to Finder.
  • In the search bar type the name of the app that you want to remove.
  • Above the search bar change the two drop down menus to “System Files” and “Are Included” so that you can see all of the files associated with the application you want to remove. Bear in mind that some of the files may not be related to the app so be very careful which files you delete.
  • If all of the files are related, hold the ⌘+A buttons to select them and then drive them to “Trash”.

In case you cannot remove Helpme.net via Step 1 above:

In case you cannot find the virus files and objects in your Applications or other places we have shown above, you can manually look for them in the Libraries of your Mac. But before doing this, please read the disclaimer below:

Disclaimer! If you are about to tamper with Library files on Mac, be sure to know the name of the virus file, because if you delete the wrong file, it may cause irreversible damage to your MacOS. Continue on your own responsibility!

1: Click on "Go" and Then "Go to Folder" as shown underneath:

2: Type in "/Library/LauchAgents/" and click Ok:

3: Delete all of the virus files that have similar or the same name as Helpme.net. If you believe there is no such file, do not delete anything.

You can repeat the same procedure with the following other Library directories:

→ ~/Library/LaunchAgents
/Library/LaunchDaemons

Tip: ~ is there on purpose, because it leads to more LaunchAgents.


Step 2: Scan for and remove Helpme.net files from your Mac

When you are facing problems on your Mac as a result of unwanted scripts and programs such as Helpme.net, the recommended way of eliminating the threat is by using an anti-malware program. SpyHunter for Mac offers advanced security features along with other modules that will improve your Mac’s security and protect it in the future.


Click the button below below to download SpyHunter for Mac and scan for Helpme.net:


Download

SpyHunter for Mac



Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer Stop Push Pop-ups


Remove Helpme.net from Google Chrome.


Step 1: Start Google Chrome and open the drop menu


Step 2: Move the cursor over "Tools" and then from the extended menu choose "Extensions"


Step 3: From the opened "Extensions" menu locate the unwanted extension and click on its "Remove" button.


Step 4: After the extension is removed, restart Google Chrome by closing it from the red "X" button at the top right corner and start it again.


Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer Stop Push Pop-ups


Erase Helpme.net from Mozilla Firefox.

Step 1: Start Mozilla Firefox. Open the menu window


Step 2: Select the "Add-ons" icon from the menu.


Step 3: Select the unwanted extension and click "Remove"


Step 4: After the extension is removed, restart Mozilla Firefox by closing it from the red "X" button at the top right corner and start it again.



Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer Stop Push Pop-ups


Uninstall Helpme.net from Microsoft Edge.


Step 1: Start Edge browser.


Step 2: Open the drop menu by clicking on the icon at the top right corner.


Step 3: From the drop menu select "Extensions".


Step 4: Choose the suspected malicious extension you want to remove and then click on the gear icon.


Step 5: Remove the malicious extension by scrolling down and then clicking on Uninstall.



Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer Stop Push Pop-ups


Remove Helpme.net from Safari.


Step 1: Start the Safari app.


Step 2: After hovering your mouse cursor to the top of the screen, click on the Safari text to open its drop down menu.


Step 3: From the menu, click on "Preferences".

stf-safari preferences


Step 4: After that, select the 'Extensions' Tab.

stf-safari-extensions


Step 5: Click once on the extension you want to remove.


Step 6: Click 'Uninstall'.

stf-safari uninstall

A pop-up window will appear asking for confirmation to uninstall the extension. Select 'Uninstall' again, and the Helpme.net will be removed.


How to Reset Safari
IMPORTANT: Before resetting Safari make sure you back up all your saved passwords within the browser in case you forget them.

Start Safari and then click on the gear leaver icon.

Click the Reset Safari button and you will reset the browser.


Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer Stop Push Pop-ups


Eliminate Helpme.net from Internet Explorer.


Step 1: Start Internet Explorer.


Step 2: Click on the gear icon labeled 'Tools' to open the drop menu and select 'Manage Add-ons'


Step 3: In the 'Manage Add-ons' window.


Step 4: Select the extension you want to remove and then click 'Disable'. A pop-up window will appear to inform you that you are about to disable the selected extension, and some more add-ons might be disabled as well. Leave all the boxes checked, and click 'Disable'.


Step 5: After the unwanted extension has been removed, restart Internet Explorer by closing it from the red 'X' button located at the top right corner and start it again.


Remove Push Notifications caused by Helpme.net from Your Browsers.


Turn Off Push Notifications from Google Chrome

To disable any Push Notices from Google Chrome browser, please follow the steps below:

Step 1: Go to Settings in Chrome.

settings

Step 2: In Settings, select “Advanced Settings”:

advanced settings

Step 3: Click “Content Settings”:

Content Settings

Step 4: Open “Notifications”:

notifications

Step 5: Click the three dots and choose Block, Edit or Remove options:

Block, Edit or Remove

Remove Push Notifications on Firefox

Step 1: Go to Firefox Options.

options

Step 2: Go to “Settings”, type “notifications” in the search bar and click "Settings":

Settings

Step 3: Click “Remove” on any site you wish notifications gone and click “Save Changes”

remove push notifications firefox

Stop Push Notifications on Opera

Step 1: In Opera, press ALT+P to go to Settings

opera

Step 2: In Setting search, type “Content” to go to Content Settings.

content settings

Step 3: Open Notifications:

notifications

Step 4: Do the same as you did with Google Chrome (explained below):

three dots

Eliminate Push Notifications on Safari

Step 1: Open Safari Preferences.

preferences

Step 2: Choose the domain from where you like push pop-ups gone and change to "Deny" from "Allow".


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