Remove Tech Support Scam - How to, Technology and PC Security Forum |

Remove Tech Support Scam

stf-axzbryg-trade-fake-tech-support-scam-serious-malfunction-pop-up is a website hosting a tech support scam. The scam tries to scare you into calling the (877)-337-7936 phone number. It is said on the site that you need to contact Microsoft technicians on that helpline, but they are con artists. The scam tries to fake a BSOD (Blue Screen of Death), and it may succeed to push that idea to users that are not tech-savvy. You will get redirected and see pop-ups, which you cannot close which causes an endless loop in your browsers. To see how to remove this scam, the pop-ups and redirects, read the whole article.

Threat Summary
TypeTech Support Scam
Short DescriptionA tech support scam trying to scare you into calling supposed Microsoft technicians on the phone.
SymptomsPop-up boxes, and redirects show in your browser. Criminals try to trick you that you have serious issues on your computer, by faking a BSOD screen.
Distribution MethodFreeware Installers, Suspicious Sites, Redirects, Trojan Horse
Detection Tool See If Your System Has Been Affected by


Malware Removal Tool

User ExperienceJoin Our Forum to Discuss – Distribution Methods can be distributed via browsing the Internet on unknown websites and from clicking on advertisements and redirects. The adverts and redirect links are in most cases connected to a suspicious domain. Other popular methods, which can be responsible for the distribution of this scam, are the so-called PUPs – potentially unwanted programs.

Unwanted applications could cause the (877)-337-7936 phone number to appear in your browsers along with the rest of the scam page. Such websites usually come with third-party installations and freeware packages. Most packages have additional features selected for installation that can make the scam get displayed. Preventing the installations of those additional features is manageable if you find an Advanced or Custom settings in the setup. – Detailed Description is a website that is hosting a tech support scam. The phone line (877)-337-7936 is used for contacting supposed technicians. Other phone numbers and websites could be used in relation to this scam. In actuality, crooks are trying to play you that they are real Microsoft technicians. You can view the website page from down here:


As you can see the site has many pop-ups appearing and claiming that you have a serious malfunction. It also detects the current OS and browser that you are using as well as their versions. You can see what the pop-up message says below: says…

Dear customer,
A serious malfunction has been detected with Windows [version] and your [browser] [version]. Please call the toll-free number below for a Microsoft-Certified technician to help you resolve the issue:


For your safety, closing the Chrome browser has been disabled without support of the Microsoft-Certified technician to avoid corruption to the registry of your Windows 8.1 64-bit operating system

Please contact support at the toll-free Helpline (877)-337-7936

The scam tries to scare you even further by loading multiple pop-ups and redirects to the page The background looks like this:


The text on the background reads the following:

BSOD: dllRegisterSetting has detected the error code 0x80060402

Your Windows [version] Defender encountered an error Error code: 0x80016CFA

Error code: 0x80016CFA in application [Browser] [version], process id: 218
Error code: 0x800610A3 while starting Windows [version] Defender due to
Malware Activity on your Windows [version] Windows [version] Defender time out error code: 0x000B0043
Error code: 0x800610A3 unauthorized access to registry dll
Please contact Microsoft-Certified technicians At Toll Free phone-number:
to immediately rectify the issue to prevent Data Loss.

The site tries to imitate a BSOD (Blue Screen of Death) and failing because of the gray color used instead of blue. People who know what a blue screen is will also know that it cannot appear in a browser. Various fake error messages are written to try and trick you further into calling the fake tech support number.

The cybercriminals want to make you think that the only way to fix the problems on your computer is by calling the (877)-337-7936 phone number. They also will lie that they are part of Microsoft’s technical support team. That is not true as Microsoft do not even have a help phone line. Everything is done in a way to scare you into calling the provided number.

Do NOT call the fake helpline in all circumstances. It is not free as it is promoted, and even the shortest of calls can cost you a small fortune. Besides, while the con artists will try to sweet talk you and supposedly try to help you, they will attempt to extract personal information and financial details from you. This information could be sold to the highest bidder on the black market, and you could get into a big mess.

Remove Tech Support Scam

To remove the tech support scam and its related files manually from your PC, follow the step-by-step removal instructions provided below. If the manual removal guide does not get rid of the scam and its redirects completely, you should search for and remove any leftover items with an advanced anti-malware tool. Software like that will keep your system secure in the future.

Manually delete from Windows and your browser

Note! Substantial notification about the threat: Manual removal of requires interference with system files and registries. Thus, it can cause damage to your PC. Even if your computer skills are not at a professional level, don’t worry. You can do the removal yourself just in 5 minutes, using a malware removal tool.

1. Remove or Uninstall in Windows
2. Remove from Your Browser and Your Registry Editor

Automatically remove by downloading an advanced anti-malware program

1. Remove with SpyHunter Anti-Malware Tool and back up your data
Optional: Using Alternative Anti-Malware Tools

Berta Bilbao

Berta is a dedicated malware researcher, dreaming for a more secure cyber space. Her fascination with IT security began a few years ago when a malware locked her out of her own computer.

More Posts - Website

Leave a Comment

Your email address will not be published. Required fields are marked *

Time limit is exhausted. Please reload CAPTCHA.