Remove Error 268d3 Tech Support Scam (Update May 2017)

Remove Error 268d3 Tech Support Scam


Error #268D3 is an error code message that is shown on certain websites. 1-855-712-8551 is the main phone number for this tech support scam. The people behind the fake tech support team could call you from that number or another one. You could endlessly get redirected while browsing and be unable to get off your browser. The scam displays a page that looks exactly like Microsoft’s main site.

There are also pop-up messages showing errors or information supporting the con. Websites, featuring the telephone number, could claim that it’s a toll-free number with a Microsoft techie on the other end. To fix this, you should carefully read the article.

Threat Summary

NameError 268d3
TypeTech Support Scam
Short DescriptionThe people behind the phone number want to deceive you that your computer has problems. There are sites with fake tech support that may show the number on their main page.
SymptomsA background that looks like Microsoft’s official website. Messages and pop-ups claiming that you must call the phone number to resolve the issue.
Distribution MethodFreeware Installers, Suspicious Sites, Browser Redirects
Detection Tool See If Your System Has Been Affected by Error 268d3


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User ExperienceJoin Our Forum to Discuss Error 268d3.

Error 268D3 – Distribution

Browsing through unknown websites, clicking on advertisements, and redirects associated with suspicious links or some PUP (potentially unwanted program) are the common ways in which tech support scams are distributed.

Unwanted programs causing the 1-855-712-8551 number to appear in your browsers or showing Microsoft look-alike sites usually come via third-party installations and freeware packs. The packages have additional features selected for installation. Installing them is avoidable by finding an Advanced or Custom menu.

Error 268D3 – Information

Error #268D3 is an error code that appears on sites along with the 1-855-712-8551 phone number. This is all part of a tech support scam. Users who have fallen victim to the scam report noticing many sites with the telephone number displayed on webpages. The common thing in all such websites is that they consist only of a single page that looks like Microsoft’s official website.


Above you can see how the page with the error message and phone number looks.

When a site that is connected with the scam is loaded in a browser, a message box will appear. The main site spreading the false information is The message is a pop-up claiming your PC has a big problem or a virus on it.

The full message reads:

This site says…


Error # 268D3

Please call us immediately at (855) 712-8551

Please do not ignore this critical alert. If you close this page,
your computer access will be disabled to prevent further
damage to our network.

Your computer has alerted us that it has been infected with a
virus and spyware. The following information is being stolen…

>Facebook Login
>Credit Card Details
>Email Account Login
>Photos stored on this computer

You must contact us immediately so that our engineers can
walk you through the removal process over the phone. Please
call us within the next 5 minutes to prevent your computer
from being disabled.

Toll Free: (855) 712-8551

Cyber crooks want you to think that the only way to fix your PC is calling the 1-855-712-8551 number. They also lie that they are Microsoft technicians. Be aware, that Microsoft don’t have any tech support lines.

If you are on a page related to this scam, or you received a phone call from the con artists, you will be asked not to touch your PC, to prevent data loss. That is untrue and be sure that you are not talking with certified Microsoft employees. All is done to scare you into calling the number provided on the page.
Other numbers associated with this scam are:

  • 1-855-466-6491
  • 1-855-976-9325
  • 1-844-912-1933

Do NOT call any of the numbers in whatever circumstances. They are not free, and even the shortest call may cost you lots of money. Also, while the con artists may present themselves as Microsoft employees or other well-renowned partners, they will try making you give them personal info and financial data. All of that information can be sold, and you can have big problems.

Websites related to the fraudulent telephone number most likely also imitate Microsoft’s official website.

Remove Error 268d3 Scam Completely

To remove Error #268D3 or otherwise known as 1-855-712-8551 Tech Support Scam manually from your PC, follow the step-by-step removal instructions given below. If the manual removal does not get rid of the scam and redirects effectively, you should search for and remove any leftover items with an advanced anti-malware tool. Such software will keep your system safe in the future.


Berta Bilbao

Berta is a dedicated malware researcher, dreaming for a more secure cyber space. Her fascination with IT security began a few years ago when a malware locked her out of her own computer.

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1 Comment

  1. AvatarLaurie

    My husband called them bit didnt pay. They have his email and phone number. Should we be worried.


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