Remove 1-844-324-6233 Tech Support Scam (WinCpu.exe)

Remove 1-844-324-6233 Tech Support Scam (WinCpu.exe)

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A tech support scam which can remotely connect to your PC and execute commands has emerged recently. The fake tech support will put a lock screen displaying a message stating that your computer is locked, because the Zeus software is detected. This is probably referring to the Zeus Banking Trojan, but the message is not real as no Windows application will lock your screen and show such a message in case malware is found. The 1-844-324-6233 phone number is placed as a contact detail at the end of the message. The process WinCpu.exe is associated with the scam as well as some batch files.

You should read the whole article and see how to remove the scam alert lock screen.

Threat Summary

TypeTech Support Scam
Short DescriptionThe tech support scam tries to scare while locking your screen and trying to make you call the provided phone number.
SymptomsA lockscreen will block access to your computer and show a fake alert message that looks like it’s from the Windows OS. The 1-844-324-6233 phone number will be given as the only solution.
Distribution MethodFreeware Installers, Suspicious Sites, Browser Redirects
Detection Tool See If Your System Has Been Affected by 1-844-324-6233


Malware Removal Tool

User ExperienceJoin Our Forum to Discuss 1-844-324-6233.

1-844-324-6233 Scam – Distribution Methods

The 1-844-324-6233 tech support scam has various distribution methods. One of the most well-known ways for distribution of this scam is through browsing suspicious websites which are unknown to you. That way, files associated with the scam will get on your computer device. Advertisements and redirects that are related to dubious websites can inject you with a PUP (potentially unwanted program) which contains the malware files WinCpu.exe.

The unwanted software that causes the 1-844-324-6233 phone number scam to appear on your computer screen could come with third-party installer packages. Freeware and bundled applications often contain such packages. The install setups could have been configured to place additional components on your PC with the default install setting. Preventing the setup from installing the extra components, can happen if you find an Advanced or Custom options menu from where you can deselect them.

1-844-324-6233 Scam – More Information

The tech support scam uses the 1-844-324-6233 phone number and that is why it is named like that. There is a message that shows, trying to scare you that the Zeus Banking Trojan is found on your computer device.

On top of it all the message tries to imitate a Windows error of the computer failing to start. Certain details give it away and the presence of a telephone number makes it blatantly obvious that this alert message is not authentic. The goal of the scam is to try and trick people into calling the provided phone number.

This is how the lockscreen looks:


The message reads:

A problem has been detected and windows has been shutdown to prevent damage to your computer.

If this is the first time you’ve seen this stop error screen, restart your computer.
If this screen appears again, follow these steps: of Contact us 1-844-324-6233

[Actual copy/paste data instructions from a real Windows error message] …
Zeus was detected and put in quarentine
Zeus is a very dangerous software used by criminals to steal data such as credit card information, access to banking accounts, passwords to social networks and emails.

Contact us +1-844-324-6233

Despite the multiple mentions of the 1-844-324-6233 number, the mention of the Zeus Trojan and the spelling mistakes made in the text, lots of users still fall victim to the scam. The difference compared to similar tech support scams is that this one can connect its creators to your computer device, and execute commands remotely. That is possible due to the use of the following executable and batch files:

  • C:\Users\Default\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\ClientProtocol\wincpu.exe
  • C:\Users\Default\AppData\Local\Microsoft\ImageLoader\ImageLoader.exe
  • C:\Users\Default\AppData\Local\AutoUpdate\AutoUpdate.bat\
  • C:\Users\Default\AppData\Roaming\Microsoft\AutoUpdate\AutoUpdate.bat
  • C:\Users\Default\AppData\Roaming\Microsoft\ImageLoader\ImageLoader.exe

The source code of the WinCpu.exe file can be viewed from the below image:


The WinCpu.exe file will create the following Registry entry:

→HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run\wincpu C:\Users\Default\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\ClientProtocol\wincpu.exe

From the above image you can see the location used for the remote connection, which is:


That is the Command and Control server (C&C) that the hackers use to get inside your system. From there they can steal heaps of information. The addition of the 1-844-324-6233 phone number is in case your computer is not connected to the Internet at that time and to make the extraction of information easier. The scammers will probably introduce themselves as Microsoft representatives or other reputable support technicians.

Do NOT call the phone number in any circumstance and know not to provide any personal information over the phone unless you are completely sure you know who you are talking to. The 1-844-324-6233 phone number is not toll-free, and even the shortest communication over it will cost you a small fortune.

The cybercriminals will try to stall for time, as their C&C remote server will execute a new command every five minutes. Also, even if they cannot find any personal information on the computer machine or cannot extract it from you over the phone, they still make money. That happens through the call’s impulses, or using your PC to make revenue for an adware website or something similar. Remember that any information they can get their hands on can be sold on the black market, which might even lead to identity theft. In any case, you should remove the malware responsible for the scam. Remember to enter Safe Mode.

Remove 1-844-324-6233 Tech Support Scam (WinCpu.exe)

To remove WinCpu.exe or otherwise known as the 1-844-324-6233 Tech Support Scam, manually from your PC, follow the step-by-step removal instructions given below. If the manual removal does not get rid of the scam and redirects effectively, you should search for and remove any leftover items with an advanced anti-malware tool. Such software will keep your system safe in the future.

Berta Bilbao

Berta is a dedicated malware researcher, dreaming for a more secure cyber space. Her fascination with IT security began a few years ago when a malware locked her out of her own computer.

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