|Short Description||Adware is usually designed to assist users while shopping online.|
|Symptoms||Many advertisements are generated.|
|Distribution Method||Via freeware packages (bundling), or from legitimate freeware download websites|
|Detection tool||Download SpyHunter, to See If Your System Has Been Affected By Lucuma Adware|
Lucuma is an Israeli company, a well-known publisher of ad-supported software. The products developed by Lucuma tend to drop many .dll and .exe files onto the system, associated with browser add-ons and toolbars. Even though such software pieces, often regarded as potentially unwanted (PUPs or PUAs), are not classified as malicious, they may cause privacy-related and PC performance issues.
One way to tell that your system has been affected by a PUP is the sudden display of advertisements, related to your browsing history and search queries. Annoying browser redirects and suspicious Java/ Adobe updates presented as pop-ups are other ‘side effects’ brought by the ever-expanding ad-supported software family.
Antivirus scans and anti-malware products detect files generated by Lucuma and mark them as PUP, riskware and/or adware. In some cases, however, the particular AV program may discover a Trojan component. Because many of those third party products collect information, they may also be defined as spyware. In that sense, it is not surprising that an AV tool will detect it as a Trojan. Spyware is mostly represented by adware, Trojans, and tracking technologies.
What is joeann.dll?
As you might have guessed, joeann.dll is a module developed by Lucuma and detected by multiple AV solutions as adware.
One of the detection names of joeann.dll is:
What is chase64.dll?
The publisher of chase64.dll is, once again, Lucuma. А detailed analysis by herdProtect clearly shows that the .dll file is connected to Shopperz adware.
- Kaspersky detects it as not-a-virus:WebToolbar.Win32.Agent.
- ESET NOD32 detects it as Win64/Toolbar.Perion.B potentially unwanted (variant).
- F-Secure detects it as Adware.Shopperz.A.
Adware Publishers and the Bundling Method
Curiously enough, BitCocktail is another infamous adware publisher that describes adware products as ‘fun consumer applications’.
What one can easily assume is that BitCocktail and Lucuma cooperate, or at least share the same advertising platforms. What is also common between such adware publishers is the method they usually employ to spread their software. As we have written many, many times, the technique is called bundling. In terms of potentially unwanted applications, software bundling is quite the little, sneaky devil. When the user downloads a free program, let’s say a PDF converter, and skips the Custom download option, he may download an ‘extra’ application.
This is what is usually written in the EULA (End User License Agreement) of a PUP:
→The developer of the software (“Software”) you are installing has chosen to use “X” to provide recommendations for other third-party software.
As ridiculous it may sound, once the software is installed, and certain non-identifiable details are obtained (OS system, preferred browser, etc), the Publisher may choose what third-party products are appropriate for the individual user.
Results of Third-Party Software Infiltration and Bundling
As it turns out, third party products may sneak into in the system in a stealthy manner. Moreover, third party software may be pushed into the system after the primary Publisher has gathered and analyzed whatever information they needed in the first place.
Anyhow, once the installation is complete, the user may be exposed to:
- Persistent advertising campaigns.
- Browser redirects to predefined websites.
- Data collection (personally identifiable and non-personally identifiable information).
- Modifications of the System Registry. Certain files may be added or deleted.
Remove Adware by Lucuma and Similar Publishers
In conclusion, adware applications push many .dll and .exe files into the system. Their prolonged residence may bring about various security issues. According to many malware researchers, adware and PUPs increase the system’s vulnerability to harmful cyber threats. An ad-supported program that seems harmless at first may later turn out to be associated with a virus or a Trojan. Malware is often spread via ‘chain reactions’ – and it often relies on user interaction. Always be extra cautious and research your software.
If your system has been affected by Lucuma, and joeann.dll, chase64.dll, and similar files have been detected, you should remove it via AV software. If you currently don’t have an active AV program, you may want to proceed towards installing one and scanning your system. Even though you may succeed in manually removing the adware, more riskware programs may be still residing in the background.
Spy Hunter scanner will only detect the threat. If you want the threat to be automatically removed, you need to purchase the full version of the anti-malware tool.Find Out More About SpyHunter Anti-Malware Tool / How to Uninstall SpyHunter
- Guide 1: How to Remove Lucuma Adware from Windows.
- Guide 2: Get rid of Lucuma Adware on Mac OS X.
- Guide 3: Remove Lucuma Adware in Google Chrome.
- Guide 4: Erase Lucuma Adware from Mozilla Firefox.
- Guide 5: Uninstall Lucuma Adware from Microsoft Edge.
- Guide 6: Remove Lucuma Adware from Safari.
- Guide 7: Eliminate Lucuma Adware from Internet Explorer.
- Guide 8: Disable Lucuma Adware Push Notifications in Your Browsers.
How to Remove Lucuma Adware from Windows.
Step 1: Boot Your PC In Safe Mode to isolate and remove Lucuma Adware
Step 2: Uninstall Lucuma Adware and related software from Windows
Here is a method in few easy steps that should be able to uninstall most programs. No matter if you are using Windows 10, 8, 7, Vista or XP, those steps will get the job done. Dragging the program or its folder to the recycle bin can be a very bad decision. If you do that, bits and pieces of the program are left behind, and that can lead to unstable work of your PC, errors with the file type associations and other unpleasant activities. The proper way to get a program off your computer is to Uninstall it.
Step 3: Clean any registries, created by Lucuma Adware on your computer.
The usually targeted registries of Windows machines are the following:
You can access them by opening the Windows registry editor and deleting any values, created by Lucuma Adware there. This can happen by following the steps underneath:
Get rid of Lucuma Adware from Mac OS X.
Step 1: Uninstall Lucuma Adware and remove related files and objects
1. Hit the ⇧+⌘+U keys to open Utilities. Another way is to click on “Go” and then click “Utilities”, like the image below shows:
- Go to Finder.
- In the search bar type the name of the app that you want to remove.
- Above the search bar change the two drop down menus to “System Files” and “Are Included” so that you can see all of the files associated with the application you want to remove. Bear in mind that some of the files may not be related to the app so be very careful which files you delete.
- If all of the files are related, hold the ⌘+A buttons to select them and then drive them to “Trash”.
In case you cannot remove Lucuma Adware via Step 1 above:
In case you cannot find the virus files and objects in your Applications or other places we have shown above, you can manually look for them in the Libraries of your Mac. But before doing this, please read the disclaimer below:
You can repeat the same procedure with the following other Library directories:
Tip: ~ is there on purpose, because it leads to more LaunchAgents.
Step 2: Scan for and remove Lucuma Adware files from your Mac
When you are facing problems on your Mac as a result of unwanted scripts and programs such as Lucuma Adware, the recommended way of eliminating the threat is by using an anti-malware program. SpyHunter for Mac offers advanced security features along with other modules that will improve your Mac’s security and protect it in the future.
Remove Lucuma Adware from Google Chrome.
Step 1: Start Google Chrome and open the drop menu
Step 2: Move the cursor over "Tools" and then from the extended menu choose "Extensions"
Step 3: From the opened "Extensions" menu locate the unwanted extension and click on its "Remove" button.
Step 4: After the extension is removed, restart Google Chrome by closing it from the red "X" button at the top right corner and start it again.
Erase Lucuma Adware from Mozilla Firefox.
Step 1: Start Mozilla Firefox. Open the menu window
Step 2: Select the "Add-ons" icon from the menu.
Step 3: Select the unwanted extension and click "Remove"
Step 4: After the extension is removed, restart Mozilla Firefox by closing it from the red "X" button at the top right corner and start it again.
Uninstall Lucuma Adware from Microsoft Edge.
Step 1: Start Edge browser.
Step 2: Open the drop menu by clicking on the icon at the top right corner.
Step 3: From the drop menu select "Extensions".
Step 4: Choose the suspected malicious extension you want to remove and then click on the gear icon.
Step 5: Remove the malicious extension by scrolling down and then clicking on Uninstall.
Remove Lucuma Adware from Safari.
Step 1: Start the Safari app.
Step 2: After hovering your mouse cursor to the top of the screen, click on the Safari text to open its drop down menu.
Step 3: From the menu, click on "Preferences".
Step 4: After that, select the 'Extensions' Tab.
Step 5: Click once on the extension you want to remove.
Step 6: Click 'Uninstall'.
A pop-up window will appear asking for confirmation to uninstall the extension. Select 'Uninstall' again, and the Lucuma Adware will be removed.
Eliminate Lucuma Adware from Internet Explorer.
Step 1: Start Internet Explorer.
Step 2: Click on the gear icon labeled 'Tools' to open the drop menu and select 'Manage Add-ons'
Step 3: In the 'Manage Add-ons' window.
Step 4: Select the extension you want to remove and then click 'Disable'. A pop-up window will appear to inform you that you are about to disable the selected extension, and some more add-ons might be disabled as well. Leave all the boxes checked, and click 'Disable'.
Step 5: After the unwanted extension has been removed, restart Internet Explorer by closing it from the red 'X' button located at the top right corner and start it again.
Remove Push Notifications caused by Lucuma Adware from Your Browsers.
Turn Off Push Notifications from Google Chrome
To disable any Push Notices from Google Chrome browser, please follow the steps below:
Step 1: Go to Settings in Chrome.
Step 2: In Settings, select “Advanced Settings”:
Step 3: Click “Content Settings”:
Step 4: Open “Notifications”:
Step 5: Click the three dots and choose Block, Edit or Remove options:
Remove Push Notifications on Firefox
Step 1: Go to Firefox Options.
Step 2: Go to “Settings”, type “notifications” in the search bar and click "Settings":
Step 3: Click “Remove” on any site you wish notifications gone and click “Save Changes”
Stop Push Notifications on Opera
Step 1: In Opera, press ALT+P to go to Settings
Step 2: In Setting search, type “Content” to go to Content Settings.
Step 3: Open Notifications:
Step 4: Do the same as you did with Google Chrome (explained below):
Eliminate Push Notifications on Safari
Step 1: Open Safari Preferences.
Step 2: Choose the domain from where you like push pop-ups gone and change to "Deny" from "Allow".