THREAT REMOVAL

Remove Lucuma Adware and Third-Party Software. joeann.dll, chase64.dll Files

Name Lucuma Adware
Type Adware, PUP
Short Description Adware is usually designed to assist users while shopping online.
Symptoms Many advertisements are generated.
Distribution Method Via freeware packages (bundling), or from legitimate freeware download websites
Detection tool Download SpyHunter, to See If Your System Has Been Affected By Lucuma Adware

Lucuma is an Israeli company, a well-known publisher of ad-supported software. The products developed by Lucuma tend to drop many .dll and .exe files onto the system, associated with browser add-ons and toolbars. Even though such software pieces, often regarded as potentially unwanted (PUPs or PUAs), are not classified as malicious, they may cause privacy-related and PC performance issues. p13_0000

One way to tell that your system has been affected by a PUP is the sudden display of advertisements, related to your browsing history and search queries. Annoying browser redirects and suspicious Java/ Adobe updates presented as pop-ups are other ‘side effects’ brought by the ever-expanding ad-supported software family.

Antivirus scans and anti-malware products detect files generated by Lucuma and mark them as PUP, riskware and/or adware. In some cases, however, the particular AV program may discover a Trojan component. Because many of those third party products collect information, they may also be defined as spyware. In that sense, it is not surprising that an AV tool will detect it as a Trojan. Spyware is mostly represented by adware, Trojans, and tracking technologies.

What is joeann.dll?

As you might have guessed, joeann.dll is a module developed by Lucuma and detected by multiple AV solutions as adware.

One of the detection names of joeann.dll is:

→PUP.Bitcocktail.Lucuma (M)

What is chase64.dll?

The publisher of chase64.dll is, once again, Lucuma. А detailed analysis by herdProtect clearly shows that the .dll file is connected to Shopperz adware.

  • Kaspersky detects it as not-a-virus:WebToolbar.Win32.Agent.
  • ESET NOD32 detects it as Win64/Toolbar.Perion.B potentially unwanted (variant).
  • F-Secure detects it as Adware.Shopperz.A.

Adware Publishers and the Bundling Method

Curiously enough, BitCocktail is another infamous adware publisher that describes adware products as ‘fun consumer applications’.

What one can easily assume is that BitCocktail and Lucuma cooperate, or at least share the same advertising platforms. What is also common between such adware publishers is the method they usually employ to spread their software. As we have written many, many times, the technique is called bundling. In terms of potentially unwanted applications, software bundling is quite the little, sneaky devil. When the user downloads a free program, let’s say a PDF converter, and skips the Custom download option, he may download an ‘extra’ application.

This is what is usually written in the EULA (End User License Agreement) of a PUP:

→The developer of the software (“Software”) you are installing has chosen to use “X” to provide recommendations for other third-party software.

As ridiculous it may sound, once the software is installed, and certain non-identifiable details are obtained (OS system, preferred browser, etc), the Publisher may choose what third-party products are appropriate for the individual user.

Results of Third-Party Software Infiltration and Bundling

As it turns out, third party products may sneak into in the system in a stealthy manner. Moreover, third party software may be pushed into the system after the primary Publisher has gathered and analyzed whatever information they needed in the first place.

Anyhow, once the installation is complete, the user may be exposed to:

  • Persistent advertising campaigns.
  • Browser redirects to predefined websites.
  • Data collection (personally identifiable and non-personally identifiable information).
  • Modifications of the System Registry. Certain files may be added or deleted.

Remove Adware by Lucuma and Similar Publishers

In conclusion, adware applications push many .dll and .exe files into the system. Their prolonged residence may bring about various security issues. According to many malware researchers, adware and PUPs increase the system’s vulnerability to harmful cyber threats. An ad-supported program that seems harmless at first may later turn out to be associated with a virus or a Trojan. Malware is often spread via ‘chain reactions’ – and it often relies on user interaction. Always be extra cautious and research your software.

If your system has been affected by Lucuma, and joeann.dll, chase64.dll, and similar files have been detected, you should remove it via AV software. If you currently don’t have an active AV program, you may want to proceed towards installing one and scanning your system. Even though you may succeed in manually removing the adware, more riskware programs may be still residing in the background.

donload_now_250
Spy Hunter scanner will only detect the threat. If you want the threat to be automatically removed, you need to purchase the full version of the anti-malware tool.Find Out More About SpyHunter Anti-Malware Tool / How to Uninstall SpyHunter

1. Remove/Uninstall Lucuma Adware

1. Remove/Uninstall Lucuma Adware in Windows

Here is a method in few easy steps to remove that program. No matter if you are using Windows 8, 7, Vista or XP, those steps will get the job done. Dragging the program or its folder to the recycle bin can be a very bad decision. If you do that, bits and pieces of the program get left behind, and that can lead to unstable work of your PC, mistakes with the file type associations and other unpleasant activities. The proper way to get a program off your computer is to Uninstall it. To do that:

  • Hold the Windows Logo Button and “R” on your keyboard. A Pop-up window will appear (fig.1).
  • uninstall-virus-fig1

  • In the field type in “appwiz.cpl” and press ENTER (fig.2).
  • uninstall-virus-fig2

  • This will open a window with all the programs installed on the PC.
    Select the program that you want to remove, and press “Uninstall” (fig.3).
  • uninstall-virus-fig3

    Follow the instructions above and you will successfully uninstall Lucuma Adware.

    2. Restore the settings in your browser

    2. Remove Lucuma Adware from your browser

    Remove a toolbar from Mozilla FirefoxRemove a toolbar from Google Chrome Remove a toolbar from Internet Explorer Remove a toolbar from Safari
    Start Mozilla Firefox Open the menu window

    uninstall-fig4

    Select the “Add-ons” icon from the menu

    uninstall-fig5

    Select Lucuma Adware and click “Remove

    uninstall-fig6

    After Lucuma Adware is removed, restart Mozilla Firefox by closing it from the red “X” in the top right corner and start it again.

    Start Google Chrome and Open the drop menu

    uninstall-fig7

  • Move the cursor over “Tools” and then from the extended menu choose “Extensions
  • uninstall-fig8

  • From the opened “Extensions” menu locate Lucuma Adware and click on the garbage bin icon on the right of it.
  • uninstall-fig9

  • After Lucuma Adware is removed, restart Google Chrome by closing it from the red “X” in the top right corner and start it again.
  • Start Internet Explorer:

  • Click “‘Tools’ to open the drop menu and select ‘Manage Add-ons’
  • uninstall-fig10

  • In the ‘Manage Add-ons’ window, make sure that in the first window ‘Add-on Types’, the drop menu ‘Show’ is on ‘All add-ons’
  • uninstall-fig11

    Select Lucuma Adware to remove, and then click ‘Disable’. A pop-up window will appear to inform you that you are about to disable the selected toolbar, and some additional toolbars might be disabled as well. Leave all the boxes checked, and click ‘Disable’.

    uninstall-fig12

    After Lucuma Adware has been removed, restart Internet Explorer by closing it from the red ‘X’ in the top right corner and start it again.

    Start Safari

    Open the drop menu by clicking on the sprocket icon in the top right corner.
    uninstall-fig13

    From the drop menu select ‘Preferences’
    In the new window select ‘Extensions’
    Click once on Lucuma Adware
    Click ‘Uninstall’

    uninstall-fig14

    A pop-up window will appear asking for confirmation to uninstall Lucuma Adware. Select ‘Uninstall’ again, and the Lucuma Adware will be removed.

    3. Remove Lucuma Adware automatically with Spy Hunter Malware - Removal Tool.

    3. Remove Lucuma Adware automatically with Spy Hunter Malware – Removal Tool.

    To clean your computer with the award-winning software Spy Hunter – donload_now_140
    It is highly recommended to run a scan before purchasing the full version of the software to make sure that the current version of the malware can be detected by SpyHunter.

    Milena Dimitrova

    Milena Dimitrova

    An inspired writer and content manager who has been with SensorsTechForum since the beginning. Focused on user privacy and malware development, she strongly believes in a world where cybersecurity plays a central role. If common sense makes no sense, she will be there to take notes. Those notes may later turn into articles! Follow Milena @Milenyim

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    Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer

    How to Remove Lucuma Adware from Windows.


    Step 1: Boot Your PC In Safe Mode to isolate and remove Lucuma Adware

    OFFER

    Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!
    We Recommend To Scan Your PC with SpyHunter

    Keep in mind, that SpyHunter’s scanner is only for malware detection. If SpyHunter detects malware on your PC, you will need to purchase SpyHunter's malware removal tool to remove the malware threats. Read our SpyHunter 5 review. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria

    1. Hold Windows key() + R


    2. The "Run" Window will appear. In it, type "msconfig" and click OK.


    3. Go to the "Boot" tab. There select "Safe Boot" and then click "Apply" and "OK".
    Tip: Make sure to reverse those changes by unticking Safe Boot after that, because your system will always boot in Safe Boot from now on.


    4. When prompted, click on "Restart" to go into Safe Mode.


    5. You can recognise Safe Mode by the words written on the corners of your screen.


    Step 2: Uninstall Lucuma Adware and related software from Windows

    Here is a method in few easy steps that should be able to uninstall most programs. No matter if you are using Windows 10, 8, 7, Vista or XP, those steps will get the job done. Dragging the program or its folder to the recycle bin can be a very bad decision. If you do that, bits and pieces of the program are left behind, and that can lead to unstable work of your PC, errors with the file type associations and other unpleasant activities. The proper way to get a program off your computer is to Uninstall it. To do that:


    1. Hold the Windows Logo Button and "R" on your keyboard. A Pop-up window will appear.


    2. In the field type in "appwiz.cpl" and press ENTER.


    3. This will open a window with all the programs installed on the PC. Select the program that you want to remove, and press "Uninstall"
    Follow the instructions above and you will successfully uninstall most programs.


    Step 3: Clean any registries, created by Lucuma Adware on your computer.

    The usually targeted registries of Windows machines are the following:

    • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
    • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
    • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnce
    • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunOnce

    You can access them by opening the Windows registry editor and deleting any values, created by Lucuma Adware there. This can happen by following the steps underneath:

    1. Open the Run Window again, type "regedit" and click OK.


    2. When you open it, you can freely navigate to the Run and RunOnce keys, whose locations are shown above.


    3. You can remove the value of the virus by right-clicking on it and removing it.
    Tip: To find a virus-created value, you can right-click on it and click "Modify" to see which file it is set to run. If this is the virus file location, remove the value.

    IMPORTANT!
    Before starting "Step 4", please boot back into Normal mode, in case you are currently in Safe Mode.
    This will enable you to install and use SpyHunter 5 successfully.

    Step 4: Scan for Lucuma Adware with SpyHunter Anti-Malware Tool

    1. Click on the "Download" button to proceed to SpyHunter's download page.


    It is recommended to run a scan before purchasing the full version of the software to make sure that the current version of the malware can be detected by SpyHunter. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria.


    2. After you have installed SpyHunter, wait for it to update automatically.

    SpyHunter5-update-2018


    3. After the update process has finished, click on the 'Malware/PC Scan' tab. A new window will appear. Click on 'Start Scan'.

    SpyHunter5-Free-Scan-2018


    4. After SpyHunter has finished scanning your PC for any files of the associated threat and found them, you can try to get them removed automatically and permanently by clicking on the 'Next' button.

    SpyHunter-5-Free-Scan-Next-2018

    If any threats have been removed, it is highly recommended to restart your PC.


    Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer

    Get rid of Lucuma Adware from Mac OS X.


    Step 1: Uninstall Lucuma Adware and remove related files and objects

    OFFER
    Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!
    We Recommend To Scan Your Mac with SpyHunter for Mac
    Keep in mind, that SpyHunter for Mac needs to purchased to remove the malware threats. Click on the corresponding links to check SpyHunter’s EULA and Privacy Policy


    1. Hit the ⇧+⌘+U keys to open Utilities. Another way is to click on “Go” and then click “Utilities”, like the image below shows:


    2. Find Activity Monitor and double-click it:


    3. In the Activity Monitor look for any suspicious processes, belonging or related to Lucuma Adware:

    Tip: To quit a process completely, choose the “Force Quit” option.


    4. Click on the "Go" button again, but this time select Applications. Another way is with the ⇧+⌘+A buttons.


    5. In the Applications menu, look for any suspicious app or an app with a name, similar or identical to Lucuma Adware. If you find it, right-click on the app and select “Move to Trash”.


    6: Select Accounts, after which click on the Login Items preference. Your Mac will then show you a list of items that start automatically when you log in. Look for any suspicious apps identical or similar to Lucuma Adware. Check the app you want to stop from running automatically and then select on the Minus (“-“) icon to hide it.


    7: Remove any left-over files that might be related to this threat manually by following the sub-steps below:

    • Go to Finder.
    • In the search bar type the name of the app that you want to remove.
    • Above the search bar change the two drop down menus to “System Files” and “Are Included” so that you can see all of the files associated with the application you want to remove. Bear in mind that some of the files may not be related to the app so be very careful which files you delete.
    • If all of the files are related, hold the ⌘+A buttons to select them and then drive them to “Trash”.

    In case you cannot remove Lucuma Adware via Step 1 above:

    In case you cannot find the virus files and objects in your Applications or other places we have shown above, you can manually look for them in the Libraries of your Mac. But before doing this, please read the disclaimer below:

    Disclaimer! If you are about to tamper with Library files on Mac, be sure to know the name of the virus file, because if you delete the wrong file, it may cause irreversible damage to your MacOS. Continue on your own responsibility!

    1: Click on "Go" and Then "Go to Folder" as shown underneath:

    2: Type in "/Library/LauchAgents/" and click Ok:

    3: Delete all of the virus files that have similar or the same name as Lucuma Adware. If you believe there is no such file, do not delete anything.

    You can repeat the same procedure with the following other Library directories:

    → ~/Library/LaunchAgents
    /Library/LaunchDaemons

    Tip: ~ is there on purpose, because it leads to more LaunchAgents.


    Step 2: Scan for and remove malware from your Mac

    When you are facing problems on your Mac as a result of unwanted scripts, programs and malware, the recommended way of eliminating the threat is by using an anti-malware program. Combo Cleaner offers advanced security features along with other modules that will improve your Mac’s security and protect it in the future.



    Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer


    Remove Lucuma Adware from Google Chrome.


    Step 1: Start Google Chrome and open the drop menu


    Step 2: Move the cursor over "Tools" and then from the extended menu choose "Extensions"


    Step 3: From the opened "Extensions" menu locate the unwanted extension and click on its "Remove" button.


    Step 4: After the extension is removed, restart Google Chrome by closing it from the red "X" button at the top right corner and start it again.


    Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer


    Erase Lucuma Adware from Mozilla Firefox.

    Step 1: Start Mozilla Firefox. Open the menu window


    Step 2: Select the "Add-ons" icon from the menu.


    Step 3: Select the unwanted extension and click "Remove"


    Step 4: After the extension is removed, restart Mozilla Firefox by closing it from the red "X" button at the top right corner and start it again.



    Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer


    Uninstall Lucuma Adware from Microsoft Edge.


    Step 1: Start Edge browser.


    Step 2: Open the drop menu by clicking on the icon at the top right corner.


    Step 3: From the drop menu select "Extensions".


    Step 4: Choose the suspected malicious extension you want to remove and then click on the gear icon.


    Step 5: Remove the malicious extension by scrolling down and then clicking on Uninstall.



    Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer


    Remove Lucuma Adware from Safari.


    Step 1: Start the Safari app.


    Step 2: After hovering your mouse cursor to the top of the screen, click on the Safari text to open its drop down menu.


    Step 3: From the menu, click on "Preferences".

    stf-safari preferences


    Step 4: After that, select the 'Extensions' Tab.

    stf-safari-extensions


    Step 5: Click once on the extension you want to remove.


    Step 6: Click 'Uninstall'.

    stf-safari uninstall

    A pop-up window will appear asking for confirmation to uninstall the extension. Select 'Uninstall' again, and the Lucuma Adware will be removed.


    How to Reset Safari
    IMPORTANT: Before resetting Safari make sure you back up all your saved passwords within the browser in case you forget them.

    Start Safari and then click on the gear leaver icon.

    Click the Reset Safari button and you will reset the browser.


    Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer


    Eliminate Lucuma Adware from Internet Explorer.


    Step 1: Start Internet Explorer.


    Step 2: Click on the gear icon labeled 'Tools' to open the drop menu and select 'Manage Add-ons'


    Step 3: In the 'Manage Add-ons' window.


    Step 4: Select the extension you want to remove and then click 'Disable'. A pop-up window will appear to inform you that you are about to disable the selected extension, and some more add-ons might be disabled as well. Leave all the boxes checked, and click 'Disable'.


    Step 5: After the unwanted extension has been removed, restart Internet Explorer by closing it from the red 'X' button located at the top right corner and start it again.


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