Home > Scam > Remove “Netflix was unable to collect a payment″ Phishing Scam
THREAT REMOVAL

Remove “Netflix was unable to collect a payment″ Phishing Scam

This article has been created to help you understand what is the “Netflix was unable to collect a payment” scam page and what is the “virus” app causing such pages to appear and how to remove it entirely.

“Netflix was unable to collect a payment” is a part of a Netflix phishing scam. Such malware threats often lead to hacker-controlled sites or cause other type of virus infections.

Threat Summary

Name Netflix was unable to collect a payment
Type Browser Hijacker/PUP/Email Scam
Short Description Aims to get you to type in and giveaway your financial or personal details in a fake Netflix phishing scam.
Symptoms The intended targets will receive email messages that pose as being sent by the streaming company.
Distribution Method Bundled downloads. Web pages which may advertise it.
Detection Tool See If Your System Has Been Affected by malware

Download

Malware Removal Tool

User Experience Join Our Forum to Discuss Netflix was unable to collect a payment.

“Netflix was unable to collect a payment” – Distribution Methods

In March 2019 a new Netflix phishing campaign has been discovered by a security research team. They are distributed via different addresses to the target recipients that may appear as safe-sounding domains.

The emails can be collected via various methods — obtained through web forms, other phishing methods or logged via viruses.

An additional method used to retrieve victim email addresses is to use forms collection of payload carriers. The two most popular ones are the following:

  • Software Installers — Malicious application installers can include forms and prompts that request the email address and other contact details of the users.
  • Dangerous Documents — Hacker-made documents containing malicious scripts can trigger prompts and in-file redirects that contain email address prompts. If they are entered the victim’s addresses can be retrieved.

Another approach is to rely on browser hijackers — they are dangerous plugins which are made compatible with the most popular web browsers. They are usually spread on the relevant repositories and contain descriptions that promise the addition of new functionality or performance optimizations. During installation as part of a “registration” procedure the email messages can be gathered.

“Netflix was unable to collect a payment” – More Information

The Netflix phishing scam messages of this particular type hold the ‘Your account is on hold because of a problem with your last payment’. subject line. The messages contain a long text message that is non-personalized and does not start with the appropriate greeting. Instead of a logo image and certain components which are part of the legitimate Netflix outgoing messages the victims will be shown a wall of text that says that Netflix has been unable to collect a payment on their behalf.

This is a typical scare tactic employed to make the recipients believe that someone has accessed their accounts and attempted to purchase a subscription. The other possibility is that a payment has been unable to be processed.

A randomly-generated ID value will be shown to the victims, this is made in order to coerce them into thinking that this has been logged by the system. An attached .HTML file is presented to them which can contain malware of all popular variants:

  • Cryptocurrency Miners — Interactive scripts can load these dangerous miners into to the affected computers. It will download many tasks which take advantage of the available hardware resources: the CPU, GPU, memory and hard disk space. As soon as one of them is completed funds in the form of cryptocurrency will be rewarded to the digital wallets of the hackers.
  • Redirects — The document can redirect the victims to a Netflix fake login screen. They are usually hosted on similar sounding domain names to the service and may also include self-signed security certificates.
  • Trojans — They are among the most dangerous malware types as they establish a secure connection to a certain hacker-controlled server allowing the hackers to take over control of the victim machines. This can allow them to control the machines at any time, retrieve user data and also deploy other threats.
  • Ransomware Infections — Ransomware samples can encrypt user data with a strong cipher in order to blackmail the victims. Usually the chosen file type extensions are chosen by a preset list that is included in the virus itself.

The full text of the email reads the following:

Netflix was unable to collect a payment because of one of the following:

– The method of payment on file is no longer valid or has expired.
– The financial institution did not approve the monthly charge.

To resolve the issue, update your payment method.
Download form attached to this email and follow the instructions.

Once your payment information has been updated, you can continue enjoying Netflix.
If you’re having trouble updating your payment information, you may want to reach out to your card issuer to ensure the card information is up to date or try an alternate method of payment.

Netflix will also automatically retry the failed payment periodically over the course of your billing cycle to help you get the back to enjoying the service.

Read here about all other Netflix phishing email scams

Remove “Netflix was unable to collect a payment” Fully

If you want to remove the “Netflix was unable to collect a payment” redirect, you are welcome to follow the removal instructions down below. They are made to help you delete the files of this unwanted software either manually or automatically from your machine. If the first two removal steps do not seem to work and you keep seeing redirects to pages like “Netflix was unable to collect a payment”, then we would strongly suggest that you use a professional anti-malware software, since such program aims to scan for and delete all malicious files and redirect-causing objects from your machine and also ensure that your system remains protected against intrusive apps in the future as well.

Martin Beltov

Martin graduated with a degree in Publishing from Sofia University. As a cyber security enthusiast he enjoys writing about the latest threats and mechanisms of intrusion.

More Posts

Follow Me:
Twitter


Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer Stop Push Pop-ups

How to Remove Netflix was unable to collect a payment from Windows.


Step 1: Boot Your PC In Safe Mode to isolate and remove Netflix was unable to collect a payment

OFFER

Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!
We Recommend To Scan Your PC with SpyHunter

Keep in mind, that SpyHunter’s scanner is only for malware detection. If SpyHunter detects malware on your PC, you will need to purchase SpyHunter's malware removal tool to remove the malware threats. Read our SpyHunter 5 review. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria

1. Hold Windows key() + R


2. The "Run" Window will appear. In it, type "msconfig" and click OK.


3. Go to the "Boot" tab. There select "Safe Boot" and then click "Apply" and "OK".
Tip: Make sure to reverse those changes by unticking Safe Boot after that, because your system will always boot in Safe Boot from now on.


4. When prompted, click on "Restart" to go into Safe Mode.


5. You can recognise Safe Mode by the words written on the corners of your screen.


Step 2: Uninstall Netflix was unable to collect a payment and related software from Windows

Here is a method in few easy steps that should be able to uninstall most programs. No matter if you are using Windows 10, 8, 7, Vista or XP, those steps will get the job done. Dragging the program or its folder to the recycle bin can be a very bad decision. If you do that, bits and pieces of the program are left behind, and that can lead to unstable work of your PC, errors with the file type associations and other unpleasant activities. The proper way to get a program off your computer is to Uninstall it. To do that:


1. Hold the Windows Logo Button and "R" on your keyboard. A Pop-up window will appear.


2. In the field type in "appwiz.cpl" and press ENTER.


3. This will open a window with all the programs installed on the PC. Select the program that you want to remove, and press "Uninstall"
Follow the instructions above and you will successfully uninstall most programs.


Step 3: Clean any registries, created by Netflix was unable to collect a payment on your computer.

The usually targeted registries of Windows machines are the following:

  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnce
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunOnce

You can access them by opening the Windows registry editor and deleting any values, created by Netflix was unable to collect a payment there. This can happen by following the steps underneath:

1. Open the Run Window again, type "regedit" and click OK.


2. When you open it, you can freely navigate to the Run and RunOnce keys, whose locations are shown above.


3. You can remove the value of the virus by right-clicking on it and removing it.
Tip: To find a virus-created value, you can right-click on it and click "Modify" to see which file it is set to run. If this is the virus file location, remove the value.

IMPORTANT!
Before starting "Step 4", please boot back into Normal mode, in case you are currently in Safe Mode.
This will enable you to install and use SpyHunter 5 successfully.

Step 4: Scan for Netflix was unable to collect a payment with SpyHunter Anti-Malware Tool

1. Click on the "Download" button to proceed to SpyHunter's download page.


It is recommended to run a scan before purchasing the full version of the software to make sure that the current version of the malware can be detected by SpyHunter. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria.


2. After you have installed SpyHunter, wait for it to update automatically.

SpyHunter5-update-2018


3. After the update process has finished, click on the 'Malware/PC Scan' tab. A new window will appear. Click on 'Start Scan'.

SpyHunter5-Free-Scan-2018


4. After SpyHunter has finished scanning your PC for any files of the associated threat and found them, you can try to get them removed automatically and permanently by clicking on the 'Next' button.

SpyHunter-5-Free-Scan-Next-2018

If any threats have been removed, it is highly recommended to restart your PC.


Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer Stop Push Pop-ups

Get rid of Netflix was unable to collect a payment from Mac OS X.


Step 1: Uninstall Netflix was unable to collect a payment and remove related files and objects

OFFER
Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!
We Recommend To Scan Your Mac with SpyHunter for Mac
Keep in mind, that SpyHunter for Mac needs to purchased to remove the malware threats. Click on the corresponding links to check SpyHunter’s EULA and Privacy Policy


1. Hit the ⇧+⌘+U keys to open Utilities. Another way is to click on “Go” and then click “Utilities”, like the image below shows:


2. Find Activity Monitor and double-click it:


3. In the Activity Monitor look for any suspicious processes, belonging or related to Netflix was unable to collect a payment:

Tip: To quit a process completely, choose the “Force Quit” option.


4. Click on the "Go" button again, but this time select Applications. Another way is with the ⇧+⌘+A buttons.


5. In the Applications menu, look for any suspicious app or an app with a name, similar or identical to Netflix was unable to collect a payment. If you find it, right-click on the app and select “Move to Trash”.


6: Select Accounts, after which click on the Login Items preference. Your Mac will then show you a list of items that start automatically when you log in. Look for any suspicious apps identical or similar to Netflix was unable to collect a payment. Check the app you want to stop from running automatically and then select on the Minus (“-“) icon to hide it.


7: Remove any left-over files that might be related to this threat manually by following the sub-steps below:

  • Go to Finder.
  • In the search bar type the name of the app that you want to remove.
  • Above the search bar change the two drop down menus to “System Files” and “Are Included” so that you can see all of the files associated with the application you want to remove. Bear in mind that some of the files may not be related to the app so be very careful which files you delete.
  • If all of the files are related, hold the ⌘+A buttons to select them and then drive them to “Trash”.

In case you cannot remove Netflix was unable to collect a payment via Step 1 above:

In case you cannot find the virus files and objects in your Applications or other places we have shown above, you can manually look for them in the Libraries of your Mac. But before doing this, please read the disclaimer below:

Disclaimer! If you are about to tamper with Library files on Mac, be sure to know the name of the virus file, because if you delete the wrong file, it may cause irreversible damage to your MacOS. Continue on your own responsibility!

1: Click on "Go" and Then "Go to Folder" as shown underneath:

2: Type in "/Library/LauchAgents/" and click Ok:

3: Delete all of the virus files that have similar or the same name as Netflix was unable to collect a payment. If you believe there is no such file, do not delete anything.

You can repeat the same procedure with the following other Library directories:

→ ~/Library/LaunchAgents
/Library/LaunchDaemons

Tip: ~ is there on purpose, because it leads to more LaunchAgents.


Step 2: Scan for and remove Netflix was unable to collect a payment files from your Mac

When you are facing problems on your Mac as a result of unwanted scripts and programs such as Netflix was unable to collect a payment, the recommended way of eliminating the threat is by using an anti-malware program. SpyHunter for Mac offers advanced security features along with other modules that will improve your Mac’s security and protect it in the future.


Click the button below below to download SpyHunter for Mac and scan for Netflix was unable to collect a payment:


Download

SpyHunter for Mac



Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer Stop Push Pop-ups


Remove Netflix was unable to collect a payment from Google Chrome.


Step 1: Start Google Chrome and open the drop menu


Step 2: Move the cursor over "Tools" and then from the extended menu choose "Extensions"


Step 3: From the opened "Extensions" menu locate the unwanted extension and click on its "Remove" button.


Step 4: After the extension is removed, restart Google Chrome by closing it from the red "X" button at the top right corner and start it again.


Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer Stop Push Pop-ups


Erase Netflix was unable to collect a payment from Mozilla Firefox.

Step 1: Start Mozilla Firefox. Open the menu window


Step 2: Select the "Add-ons" icon from the menu.


Step 3: Select the unwanted extension and click "Remove"


Step 4: After the extension is removed, restart Mozilla Firefox by closing it from the red "X" button at the top right corner and start it again.



Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer Stop Push Pop-ups


Uninstall Netflix was unable to collect a payment from Microsoft Edge.


Step 1: Start Edge browser.


Step 2: Open the drop menu by clicking on the icon at the top right corner.


Step 3: From the drop menu select "Extensions".


Step 4: Choose the suspected malicious extension you want to remove and then click on the gear icon.


Step 5: Remove the malicious extension by scrolling down and then clicking on Uninstall.



Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer Stop Push Pop-ups


Remove Netflix was unable to collect a payment from Safari.


Step 1: Start the Safari app.


Step 2: After hovering your mouse cursor to the top of the screen, click on the Safari text to open its drop down menu.


Step 3: From the menu, click on "Preferences".

stf-safari preferences


Step 4: After that, select the 'Extensions' Tab.

stf-safari-extensions


Step 5: Click once on the extension you want to remove.


Step 6: Click 'Uninstall'.

stf-safari uninstall

A pop-up window will appear asking for confirmation to uninstall the extension. Select 'Uninstall' again, and the Netflix was unable to collect a payment will be removed.


How to Reset Safari
IMPORTANT: Before resetting Safari make sure you back up all your saved passwords within the browser in case you forget them.

Start Safari and then click on the gear leaver icon.

Click the Reset Safari button and you will reset the browser.


Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer Stop Push Pop-ups


Eliminate Netflix was unable to collect a payment from Internet Explorer.


Step 1: Start Internet Explorer.


Step 2: Click on the gear icon labeled 'Tools' to open the drop menu and select 'Manage Add-ons'


Step 3: In the 'Manage Add-ons' window.


Step 4: Select the extension you want to remove and then click 'Disable'. A pop-up window will appear to inform you that you are about to disable the selected extension, and some more add-ons might be disabled as well. Leave all the boxes checked, and click 'Disable'.


Step 5: After the unwanted extension has been removed, restart Internet Explorer by closing it from the red 'X' button located at the top right corner and start it again.


Remove Push Notifications caused by Netflix was unable to collect a payment from Your Browsers.


Turn Off Push Notifications from Google Chrome

To disable any Push Notices from Google Chrome browser, please follow the steps below:

Step 1: Go to Settings in Chrome.

settings

Step 2: In Settings, select “Advanced Settings”:

advanced settings

Step 3: Click “Content Settings”:

Content Settings

Step 4: Open “Notifications”:

notifications

Step 5: Click the three dots and choose Block, Edit or Remove options:

Block, Edit or Remove

Remove Push Notifications on Firefox

Step 1: Go to Firefox Options.

options

Step 2: Go to “Settings”, type “notifications” in the search bar and click "Settings":

Settings

Step 3: Click “Remove” on any site you wish notifications gone and click “Save Changes”

remove push notifications firefox

Stop Push Notifications on Opera

Step 1: In Opera, press ALT+P to go to Settings

opera

Step 2: In Setting search, type “Content” to go to Content Settings.

content settings

Step 3: Open Notifications:

notifications

Step 4: Do the same as you did with Google Chrome (explained below):

three dots

Eliminate Push Notifications on Safari

Step 1: Open Safari Preferences.

preferences

Step 2: Choose the domain from where you like push pop-ups gone and change to "Deny" from "Allow".


Leave a Comment

Your email address will not be published. Required fields are marked *