This article has been created to help you understand what is the “Netflix was unable to collect a payment” scam page and what is the “virus” app causing such pages to appear and how to remove it entirely.
“Netflix was unable to collect a payment” is a part of a Netflix phishing scam. Such malware threats often lead to hacker-controlled sites or cause other type of virus infections.
|Name||Netflix was unable to collect a payment|
|Type||Browser Hijacker/PUP/Email Scam|
|Short Description||Aims to get you to type in and giveaway your financial or personal details in a fake Netflix phishing scam.|
|Symptoms||The intended targets will receive email messages that pose as being sent by the streaming company.|
|Distribution Method||Bundled downloads. Web pages which may advertise it.|
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|User Experience||Join Our Forum to Discuss Netflix was unable to collect a payment.|
“Netflix was unable to collect a payment” – Distribution Methods
In March 2019 a new Netflix phishing campaign has been discovered by a security research team. They are distributed via different addresses to the target recipients that may appear as safe-sounding domains.
The emails can be collected via various methods — obtained through web forms, other phishing methods or logged via viruses.
An additional method used to retrieve victim email addresses is to use forms collection of payload carriers. The two most popular ones are the following:
- Software Installers — Malicious application installers can include forms and prompts that request the email address and other contact details of the users.
- Dangerous Documents — Hacker-made documents containing malicious scripts can trigger prompts and in-file redirects that contain email address prompts. If they are entered the victim’s addresses can be retrieved.
Another approach is to rely on browser hijackers — they are dangerous plugins which are made compatible with the most popular web browsers. They are usually spread on the relevant repositories and contain descriptions that promise the addition of new functionality or performance optimizations. During installation as part of a “registration” procedure the email messages can be gathered.
“Netflix was unable to collect a payment” – More Information
The Netflix phishing scam messages of this particular type hold the ‘Your account is on hold because of a problem with your last payment’. subject line. The messages contain a long text message that is non-personalized and does not start with the appropriate greeting. Instead of a logo image and certain components which are part of the legitimate Netflix outgoing messages the victims will be shown a wall of text that says that Netflix has been unable to collect a payment on their behalf.
This is a typical scare tactic employed to make the recipients believe that someone has accessed their accounts and attempted to purchase a subscription. The other possibility is that a payment has been unable to be processed.
A randomly-generated ID value will be shown to the victims, this is made in order to coerce them into thinking that this has been logged by the system. An attached .HTML file is presented to them which can contain malware of all popular variants:
- Cryptocurrency Miners — Interactive scripts can load these dangerous miners into to the affected computers. It will download many tasks which take advantage of the available hardware resources: the CPU, GPU, memory and hard disk space. As soon as one of them is completed funds in the form of cryptocurrency will be rewarded to the digital wallets of the hackers.
- Redirects — The document can redirect the victims to a Netflix fake login screen. They are usually hosted on similar sounding domain names to the service and may also include self-signed security certificates.
- Trojans — They are among the most dangerous malware types as they establish a secure connection to a certain hacker-controlled server allowing the hackers to take over control of the victim machines. This can allow them to control the machines at any time, retrieve user data and also deploy other threats.
- Ransomware Infections — Ransomware samples can encrypt user data with a strong cipher in order to blackmail the victims. Usually the chosen file type extensions are chosen by a preset list that is included in the virus itself.
The full text of the email reads the following:
Netflix was unable to collect a payment because of one of the following:
– The method of payment on file is no longer valid or has expired.
– The financial institution did not approve the monthly charge.
To resolve the issue, update your payment method.
Download form attached to this email and follow the instructions.
Once your payment information has been updated, you can continue enjoying Netflix.
If you’re having trouble updating your payment information, you may want to reach out to your card issuer to ensure the card information is up to date or try an alternate method of payment.
Netflix will also automatically retry the failed payment periodically over the course of your billing cycle to help you get the back to enjoying the service.
Remove “Netflix was unable to collect a payment” Fully
If you want to remove the “Netflix was unable to collect a payment” redirect, you are welcome to follow the removal instructions down below. They are made to help you delete the files of this unwanted software either manually or automatically from your machine. If the first two removal steps do not seem to work and you keep seeing redirects to pages like “Netflix was unable to collect a payment”, then we would strongly suggest that you use a professional anti-malware software, since such program aims to scan for and delete all malicious files and redirect-causing objects from your machine and also ensure that your system remains protected against intrusive apps in the future as well.
- Guide 1: How to Remove Netflix was unable to collect a payment from Windows.
- Guide 2: Get rid of Netflix was unable to collect a payment from Mac OS X.
- Guide 3: Remove Netflix was unable to collect a payment from Google Chrome.
- Guide 4: Erase Netflix was unable to collect a payment from Mozilla Firefox.
- Guide 5: Uninstall Netflix was unable to collect a payment from Microsoft Edge.
- Guide 6: Remove Netflix was unable to collect a payment from Safari.
- Guide 7: Eliminate Netflix was unable to collect a payment from Internet Explorer.
How to Remove Netflix was unable to collect a payment from Windows.
Step 1: Boot Your PC In Safe Mode to isolate and remove Netflix was unable to collect a payment
Step 2: Uninstall Netflix was unable to collect a payment and related software from Windows
Here is a method in few easy steps that should be able to uninstall most programs. No matter if you are using Windows 10, 8, 7, Vista or XP, those steps will get the job done. Dragging the program or its folder to the recycle bin can be a very bad decision. If you do that, bits and pieces of the program are left behind, and that can lead to unstable work of your PC, errors with the file type associations and other unpleasant activities. The proper way to get a program off your computer is to Uninstall it.
Step 3: Clean any registries, created by Netflix was unable to collect a payment on your computer.
The usually targeted registries of Windows machines are the following:
You can access them by opening the Windows registry editor and deleting any values, created by Netflix was unable to collect a payment there. This can happen by following the steps underneath:
Get rid of Netflix was unable to collect a payment from Mac OS X.
Step 1: Uninstall Netflix was unable to collect a payment and remove related files and objects
1. Hit the ⇧+⌘+U keys to open Utilities. Another way is to click on “Go” and then click “Utilities”, like the image below shows:
- Go to Finder.
- In the search bar type the name of the app that you want to remove.
- Above the search bar change the two drop down menus to “System Files” and “Are Included” so that you can see all of the files associated with the application you want to remove. Bear in mind that some of the files may not be related to the app so be very careful which files you delete.
- If all of the files are related, hold the ⌘+A buttons to select them and then drive them to “Trash”.
In case you cannot remove Netflix was unable to collect a payment via Step 1 above:
In case you cannot find the virus files and objects in your Applications or other places we have shown above, you can manually look for them in the Libraries of your Mac. But before doing this, please read the disclaimer below:
You can repeat the same procedure with the following other Library directories:
Tip: ~ is there on purpose, because it leads to more LaunchAgents.
Step 2: Scan for and remove Netflix was unable to collect a payment files from your Mac
When you are facing problems on your Mac as a result of unwanted scripts and programs such as Netflix was unable to collect a payment, the recommended way of eliminating the threat is by using an anti-malware program. SpyHunter for Mac offers advanced security features along with other modules that will improve your Mac’s security and protect it in the future.
Remove Netflix was unable to collect a payment from Google Chrome.
Step 1: Start Google Chrome and open the drop menu
Step 2: Move the cursor over "Tools" and then from the extended menu choose "Extensions"
Step 3: From the opened "Extensions" menu locate the unwanted extension and click on its "Remove" button.
Step 4: After the extension is removed, restart Google Chrome by closing it from the red "X" button at the top right corner and start it again.
Erase Netflix was unable to collect a payment from Mozilla Firefox.
Step 1: Start Mozilla Firefox. Open the menu window
Step 2: Select the "Add-ons" icon from the menu.
Step 3: Select the unwanted extension and click "Remove"
Step 4: After the extension is removed, restart Mozilla Firefox by closing it from the red "X" button at the top right corner and start it again.
Uninstall Netflix was unable to collect a payment from Microsoft Edge.
Step 1: Start Edge browser.
Step 2: Open the drop menu by clicking on the icon at the top right corner.
Step 3: From the drop menu select "Extensions".
Step 4: Choose the suspected malicious extension you want to remove and then click on the gear icon.
Step 5: Remove the malicious extension by scrolling down and then clicking on Uninstall.
Remove Netflix was unable to collect a payment from Safari.
Step 1: Start the Safari app.
Step 2: After hovering your mouse cursor to the top of the screen, click on the Safari text to open its drop down menu.
Step 3: From the menu, click on "Preferences".
Step 4: After that, select the 'Extensions' Tab.
Step 5: Click once on the extension you want to remove.
Step 6: Click 'Uninstall'.
A pop-up window will appear asking for confirmation to uninstall the extension. Select 'Uninstall' again, and the Netflix was unable to collect a payment will be removed.
Eliminate Netflix was unable to collect a payment from Internet Explorer.
Step 1: Start Internet Explorer.
Step 2: Click on the gear icon labeled 'Tools' to open the drop menu and select 'Manage Add-ons'
Step 3: In the 'Manage Add-ons' window.
Step 4: Select the extension you want to remove and then click 'Disable'. A pop-up window will appear to inform you that you are about to disable the selected extension, and some more add-ons might be disabled as well. Leave all the boxes checked, and click 'Disable'.
Step 5: After the unwanted extension has been removed, restart Internet Explorer by closing it from the red 'X' button located at the top right corner and start it again.