Martin graduated with a degree in Publishing from Sofia University. As a cyber security enthusiast he enjoys writing about the latest threats and mechanisms of intrusion.
Martin graduated with a degree in Publishing from Sofia University. As a cyber security enthusiast he enjoys writing about the latest threats and mechanisms of intrusion.
Martin graduated with a degree in Publishing from Sofia University. As a cyber security enthusiast he enjoys writing about the latest threats and mechanisms of intrusion.
Note! Your computer might be affected by Customer Service Survey Scam and other threats.
Threats such as Customer Service Survey Scam may be persistent on your system. They tend to re-appear if not fully deleted. A malware removal tool like SpyHunter will help you to remove malicious programs, saving you the time and the struggle of tracking down numerous malicious files. SpyHunter’s scanner is free but the paid version is needed to remove the malware threats. Read SpyHunter’s EULA and Privacy Policy
Martin graduated with a degree in Publishing from Sofia University. As a cyber security enthusiast he enjoys writing about the latest threats and mechanisms of intrusion.
This article has been created in order to explain to you what is the Customer Service Survey Scam scam and how you can remove the scamming message and the potentially unwanted program that is causing it on your PC.
The Customer Service Survey Scam is a newly discovered email phishing campaign that attempts to manipulate that targets into revealing sensitive information about themselves. At the mooment we do not have information about the perpetrators behind it. Our article gives an in-depth explanation of how it propagates and how victims can attempt to remove active infections.
Threat Summary
Name
Customer Service Survey Scam
Type
Phishing email scam
Short Description
The Customer Service Survey Scam is a recent example of the scam tactic that extorts the targets into revealing personal information.
Symptoms
Victims will receive email messages that contain the phishing instructions.
Distribution Method
Phishing emails.
Detection Tool
See If Your System Has Been Affected by Customer Service Survey Scam
The Customer Service Survey Scam is a newly discovered phishing strategy which appears to target computer users worldwide. So far the spread seems to be limited in number, possibly indicating that this is a test release. If this is the case then we anticipate that the messages can be changed — new text can be added and personalized further.
At the moment the exact source of targets is not known, there are several possibilities:
Location-Based — The users might be selected from certain locations such as countries, cities or areas.
Interests-Based — The victims can be selected according to their specific interests. This is more difficult however in this the number of successful infiltrations.
Based on Hijacked & Bought Data Sets — When the malicious operators are targeting users via ready-made sets the attacks usually make use of the available information. Additional data collection may be done only to add to the already known sets of data about the target users.
It is very likely that the perpetrators behind it are going to use various domains, names, signatures and etc. There are two main types of phishing scam messages — generic and personalized. The first one is related to the construction of generic messages that are sent to all users in a bulk action. The personalized messages make use of the all information that is available about the victims — their name, address, phone number and any other information that can identify them.
An example message is the following:
Welcome to recruitment shoppers.
We have a customer service survey assignment in your location, and we would like you to participate and complete the assignment. Once you register, you will receive instructions about the job, and access to training materials from us.
Should you interested, we will pay you $450/ assignment, (available two assignment/weeks),
Provide the following information below to continue sign-up, and you will have access to training materials from us.
_Name: _Address_ _Phone: _Age: _Gender:
Thank you for your participation and being here with us.
Sincerely, The MS applications team.
The message extracted from this Customer Service Survey Scam campaigns shows that the main goal of the hackers is to coerce the targets into revealing sensitive data about themselves. The listed values are the following: name, address, state/city/zip code, phone number, age and gender.
The emails also include file attachments that may lead to any of the following malware infections:
Trojans — These viruses establish a secure connection to a hacker-controlled server. It is used to spy on the users, take over control of their machines and steal their files. In addition this can trigger other processes such as information gathering. Such modules can extract information that can directly reveal the identity of the users and harvest data that can create a complete profile of the machines owned by the hackers.
Cryptocurrency Miners — They represent malicious scripts that take advantage of the available system resources in order to carry out complex calculations. Whenever the results of the successful operations are reported the operators will receive digital currency such as Bitcoin and Monero.
Ransomware — One of the most popular payloads are the ransomware viruses which aim to encrypt target user data according to a built-in list of file extensions. Usually this includes user data such as: archives, backups, databases, images, videos and music. Using a ransomware note, desktop wallpaper, lockscreen or another visual notification the victims will be blackmailed to pay the decryption fee.
Upon receiving such messages they should be flagged as SPAM. To protect from any spyware infections we suggest that all users use a quality anti-malware solution.
Remove Customer Service Survey Scam Scam from Windows and Your Browser
If you want to remove the Customer Service Survey Scam scam from your computer, we strongly suggest that you follow the removal instructions posted underneath this article. They have been created with the main idea In mind to help you delete this virus either manually or automatically. Be advised that according to experts the best way to try and remove the software that is causing the Customer Service Survey Scam scamming pop-ups is to use an advanced anti-malware software. Such program is created with the idea in mind to fully scan your computer and try to eliminate any traces of unwanted programs while protecting your computer against future infections as well.
Note! Your computer system may be affected by Customer Service Survey Scam or other threats. Scan Your PC with SpyHunter SpyHunter is a powerful malware removal tool designed to help users with in-depth system security analysis, detection and removal of threats such as Customer Service Survey Scam. Keep in mind, that SpyHunter’s scanner is only for malware detection. If SpyHunter detects malware on your PC, you will need to purchase SpyHunter’s malware removal tool to remove the malware threats. Read our SpyHunter 5 review. Click on the corresponding links to check SpyHunter’s EULA, Privacy Policy and Threat Assessment Criteria.
To remove Customer Service Survey Scam follow these steps:
1. Uninstall malicious programs from Windows
OFFER
Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!
We Recommend To Scan Your PC with SpyHunter
Keep in mind, that SpyHunter’s scanner is only for malware detection. If SpyHunter detects malware on your PC, you will need to purchase SpyHunter’s malware removal tool to remove the malware threats. Read our SpyHunter 5 review. Click on the corresponding links to check SpyHunter’s EULA, Privacy Policy and Threat Assessment Criteria
How to Uninstall malicious programs from Windows:
Here is a method in few easy steps that should be able to uninstall most programs.No matter if you are using Windows 10, 8, 7, Vista or XP, those steps will get the job done. Dragging the program or its folder to the recycle bin can be a very bad decision. If you do that, bits and pieces of the program are left behind, and that can lead to unstable work of your PC, errors with the file type associations and other unpleasant activities. The proper way to get a program off your computer is to Uninstall it. To do that:
Hold the Windows Logo Button and “R” on your keyboard. A Pop-up window will appear (fig.1).
In the field type in “appwiz.cpl” and press ENTER (fig.2).
This will open a window with all the programs installed on the PC. Select the program that you want to remove, and press “Uninstall” (fig.3).
Follow the instructions above and you will successfully uninstall most programs.
2. Clean your Browser and Registry from Customer Service Survey Scam
Remove Customer Service Survey Scam by cleaning your Browser and Registry.
Remove an extension from Mozilla FirefoxRemove an extension from Google Chrome Remove an extension from Internet Explorer Remove an extension from Microsoft Edge Fix registry entries created by Customer Service Survey Scam on your PC.
Start Mozilla Firefox. Open the menu window
Select the “Add-ons” icon from the menu.
Select the unwanted extension and click “Remove“
After the extension is removed, restart Mozilla Firefox by closing it from the red “X” button at the top right corner and start it again.
Start Google Chrome and open the drop menu
Move the cursor over “Tools” and then from the extended menu choose “Extensions“
From the opened “Extensions” menu locate the unwanted extension and click on its “Remove” button.
After the extension is removed, restart Google Chrome by closing it from the red “X” button at the top right corner and start it again.
Start Internet Explorer:
Click on the gear icon labeled ‘Tools’ to open the drop menu and select ‘Manage Add-ons’
In the ‘Manage Add-ons’ window.
Select the extension you want to remove and then click ‘Disable’. A pop-up window will appear to inform you that you are about to disable the selected extension, and some more add-ons might be disabled as well. Leave all the boxes checked, and click ‘Disable’.
After the unwanted extension has been removed, restart Internet Explorer by closing it from the red ‘X’ button located at the top right corner and start it again.
Start Edge
Open the drop menu by clicking on the icon at the top right corner.
From the drop menu select “Extensions”.
Choose the suspected malicious extension you want to remove and then click on the gear icon.
Remove the malicious extension by scrolling down and then clicking on Uninstall.
Some malicious scripts may modify the registry entries on your computer to change different settings. This is why cleaning your Windows Registry Database is recommended. Since the tutorial on how to do this is a bit long and tampering with registries could damage your computer if not done properly you should refer and follow our instructive article about fixing registry entries, especially if you are unexperienced in that area.
Use SpyHunter to scan for malware and unwanted programs
3. Scan for malware and unwanted programs with SpyHunter Anti-Malware Tool
Scan your PC and Remove Customer Service Survey Scam with SpyHunter Anti-Malware Tool and back up your data
1. Install SpyHunter to scan for Customer Service Survey Scam and remove them.2. Scan with SpyHunter, Detect and Remove Customer Service Survey Scam. Back up your data to secure it from malware in the future.
Step 1: Click on the “Download” button to proceed to SpyHunter’s download page.
It is recommended to run a scan before purchasing the full version of the software to make sure that the current version of the malware can be detected by SpyHunter. Click on the corresponding links to check SpyHunter’s EULA, Privacy Policy and Threat Assessment Criteria.
Step 2: Guide yourself by the download instructions provided for each browser.
Step 3: After you have installed SpyHunter, wait for it to update automatically.
Step 1: After the update process has finished, click on the ‘Malware/PC Scan’ tab. A new window will appear. Click on ‘Start Scan’.
Step 2: After SpyHunter has finished scanning your PC for any files of the associated threat and found them, you can try to get them removed automatically and permanently by clicking on the ‘Next’ button.
Step 3: If any threats have been removed, it is highly recommended to restart your PC.
Back up your data to secure it against attacks in the future
IMPORTANT! Before reading the Windows backup instructions, we highly recommend to back up your data with a cloud backup solution and insure your files against any type of loss, even from the most severe threats. We recommend you to read more about it and to download SOS Online Backup.
Martin graduated with a degree in Publishing from Sofia University. As a cyber security enthusiast he enjoys writing about the latest threats and mechanisms of intrusion.
Martin graduated with a degree in Publishing from Sofia University. As a cyber security enthusiast he enjoys writing about the latest threats and mechanisms of intrusion.
This article has been created in order to explain to you what is the Customer Service Survey Scam scam and how you can remove the scamming message and the potentially unwanted program that is causing it on your PC.
Remove an extension from Mozilla Firefox
Remove an extension from Google Chrome
Remove an extension from Internet Explorer
Remove an extension from Microsoft Edge
Fix registry entries created by Customer Service Survey Scam on your PC.
1. Install SpyHunter to scan for Customer Service Survey Scam and remove them.
Back up your data to secure it from malware in the future.
