Martin graduated with a degree in Publishing from Sofia University. As a cyber security enthusiast he enjoys writing about the latest threats and mechanisms of intrusion.
Martin graduated with a degree in Publishing from Sofia University. As a cyber security enthusiast he enjoys writing about the latest threats and mechanisms of intrusion.
Martin graduated with a degree in Publishing from Sofia University. As a cyber security enthusiast he enjoys writing about the latest threats and mechanisms of intrusion.
This article has been created in order to explain to you what is the Customer Service Survey Scam scam and how you can remove the scamming message and the potentially unwanted program that is causing it on your PC.
The Customer Service Survey Scam is a newly discovered email phishing campaign that attempts to manipulate that targets into revealing sensitive information about themselves. At the mooment we do not have information about the perpetrators behind it. Our article gives an in-depth explanation of how it propagates and how victims can attempt to remove active infections.
Threat Summary
Name
Customer Service Survey Scam
Type
Phishing email scam
Short Description
The Customer Service Survey Scam is a recent example of the scam tactic that extorts the targets into revealing personal information.
Symptoms
Victims will receive email messages that contain the phishing instructions.
Distribution Method
Phishing emails.
Detection Tool
See If Your System Has Been Affected by Customer Service Survey Scam
The Customer Service Survey Scam is a newly discovered phishing strategy which appears to target computer users worldwide. So far the spread seems to be limited in number, possibly indicating that this is a test release. If this is the case then we anticipate that the messages can be changed — new text can be added and personalized further.
At the moment the exact source of targets is not known, there are several possibilities:
Location-Based — The users might be selected from certain locations such as countries, cities or areas.
Interests-Based — The victims can be selected according to their specific interests. This is more difficult however in this the number of successful infiltrations.
Based on Hijacked & Bought Data Sets — When the malicious operators are targeting users via ready-made sets the attacks usually make use of the available information. Additional data collection may be done only to add to the already known sets of data about the target users.
It is very likely that the perpetrators behind it are going to use various domains, names, signatures and etc. There are two main types of phishing scam messages — generic and personalized. The first one is related to the construction of generic messages that are sent to all users in a bulk action. The personalized messages make use of the all information that is available about the victims — their name, address, phone number and any other information that can identify them.
An example message is the following:
Welcome to recruitment shoppers.
We have a customer service survey assignment in your location, and we would like you to participate and complete the assignment. Once you register, you will receive instructions about the job, and access to training materials from us.
Should you interested, we will pay you $450/ assignment, (available two assignment/weeks),
Provide the following information below to continue sign-up, and you will have access to training materials from us.
_Name: _Address_ _Phone: _Age: _Gender:
Thank you for your participation and being here with us.
Sincerely, The MS applications team.
The message extracted from this Customer Service Survey Scam campaigns shows that the main goal of the hackers is to coerce the targets into revealing sensitive data about themselves. The listed values are the following: name, address, state/city/zip code, phone number, age and gender.
The emails also include file attachments that may lead to any of the following malware infections:
Trojans — These viruses establish a secure connection to a hacker-controlled server. It is used to spy on the users, take over control of their machines and steal their files. In addition this can trigger other processes such as information gathering. Such modules can extract information that can directly reveal the identity of the users and harvest data that can create a complete profile of the machines owned by the hackers.
Cryptocurrency Miners — They represent malicious scripts that take advantage of the available system resources in order to carry out complex calculations. Whenever the results of the successful operations are reported the operators will receive digital currency such as Bitcoin and Monero.
Ransomware — One of the most popular payloads are the ransomware viruses which aim to encrypt target user data according to a built-in list of file extensions. Usually this includes user data such as: archives, backups, databases, images, videos and music. Using a ransomware note, desktop wallpaper, lockscreen or another visual notification the victims will be blackmailed to pay the decryption fee.
Upon receiving such messages they should be flagged as SPAM. To protect from any spyware infections we suggest that all users use a quality anti-malware solution.
Remove Customer Service Survey Scam Scam from Windows and Your Browser
If you want to remove the Customer Service Survey Scam scam from your computer, we strongly suggest that you follow the removal instructions posted underneath this article. They have been created with the main idea In mind to help you delete this virus either manually or automatically. Be advised that according to experts the best way to try and remove the software that is causing the Customer Service Survey Scam scamming pop-ups is to use an advanced anti-malware software. Such program is created with the idea in mind to fully scan your computer and try to eliminate any traces of unwanted programs while protecting your computer against future infections as well.
Martin graduated with a degree in Publishing from Sofia University. As a cyber security enthusiast he enjoys writing about the latest threats and mechanisms of intrusion.
Note! Your system might be affected by Customer Service Survey Scam and other threats
Threats such as Customer Service Survey Scam may be persistent. They tend to re-appear if not fully deleted. A malware removal tool like Combo Cleaner will help you to remove malicious programs, saving you the time and the struggle of tracking down numerous malicious files.
Martin graduated with a degree in Publishing from Sofia University. As a cyber security enthusiast he enjoys writing about the latest threats and mechanisms of intrusion.
Note! Your system might be affected by Customer Service Survey Scam and other threats
Threats such as Customer Service Survey Scam may be persistent on your system. They tend to re-appear if not fully deleted. A malware removal tool like SpyHunter will help you to remove malicious programs, saving you the time and the struggle of tracking down numerous malicious files.
Martin graduated with a degree in Publishing from Sofia University. As a cyber security enthusiast he enjoys writing about the latest threats and mechanisms of intrusion.
Note! Your computer system may be affected by Customer Service Survey Scam and other threats. Scan Your PC with SpyHunter SpyHunter is a powerful malware removal tool designed to help users with in-depth system security analysis, detection and removal of threats such as Customer Service Survey Scam. Keep in mind, that SpyHunter’s scanner is only for malware detection. If SpyHunter detects malware on your PC, you will need to purchase SpyHunter’s malware removal tool to remove the malware threats. Read our SpyHunter 5 review. Click on the corresponding links to check SpyHunter’s EULA, Privacy Policy and Threat Assessment Criteria.
To remove Customer Service Survey Scam follow these steps:
1. Boot Your PC In Safe Mode to isolate and remove Customer Service Survey Scam files and objects
OFFER
Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!
We Recommend To Scan Your PC with SpyHunter
Keep in mind, that SpyHunter’s scanner is only for malware detection. If SpyHunter detects malware on your PC, you will need to purchase SpyHunter’s malware removal tool to remove the malware threats. Read our SpyHunter 5 review. Click on the corresponding links to check SpyHunter’s EULA, Privacy Policy and Threat Assessment Criteria
Boot Your PC Into Safe Mode
1. For Windows XP, Vista and 7. 2. For Windows 8, 8.1 and 10. Fix registry entries created by malware and PUPs on your PC.
For Windows XP, Vista and 7 systems:
1. Remove all CDs and DVDs, and then Restart your PC from the “Start” menu. 2. Select one of the two options provided below:
– For PCs with a single operating system: Press “F8” repeatedly after the first boot screen shows up during the restart of your computer. In case the Windows logo appears on the screen, you have to repeat the same task again.
– For PCs with multiple operating systems: Тhe arrow keys will help you select the operating system you prefer to start in Safe Mode. Press “F8” just as described for a single operating system.
3. As the “Advanced Boot Options” screen appears, select the Safe Mode option you want using the arrow keys. As you make your selection, press “Enter“.
4. Log on to your computer using your administrator account
While your computer is in Safe Mode, the words “Safe Mode” will appear in all four corners of your screen.
Step 1: Open up the Start Menu.
Step 2: Click on the Power button (for Windows 8 it is the little arrow next to the “Shut Down” button) and whilst holding down “Shift” click on Restart.
Step 3: After reboot, a blue menu with options will appear. From them you should choose Troubleshoot.
Step 4: You will see the Troubleshoot menu. From this menu choose Advanced Options.
Step 5: After the Advanced Options menu appears, click on Startup Settings.
Step 6: From the Startup Settings menu, click on Restart.
Step 7: A menu will appear upon reboot. You can choose any of the three Safe Mode options by pressing its corresponding number and the machine will restart.
Some malicious scripts may modify the registry entries on your computer to change different settings. This is why cleaning your Windows Registry Database is recommended. Since the tutorial on how to do this is a bit long and tampering with registries could damage your computer if not done properly you should refer and follow our instructive article about fixing registry entries, especially if you are unexperienced in that area.
2. Find files created by Customer Service Survey Scam on your PC
Find files created by Customer Service Survey Scam
1. For Windows 8, 8.1 and 10. 2. For Windows XP, Vista, and 7.
For Newer Windows Operating Systems
Step 1:
On your keyboard press + R and write explorer.exe in the Run text box and then click on the Ok button.
Step 2:
Click on your PC from the quick access bar. This is usually an icon with a monitor and its name is either “My Computer”, “My PC” or “This PC” or whatever you have named it.
Step 3:
Navigate to the search box in the top-right of your PC’s screen and type “fileextension:” and after which type the file extension. If you are looking for malicious executables, an example may be “fileextension:exe”. After doing that, leave a space and type the file name you believe the malware has created. Here is how it may appear if your file has been found:
N.B. We recommend to wait for the green loading bar in the navination box to fill up in case the PC is looking for the file and hasn’t found it yet.
For Older Windows Operating Systems
In older Windows OS’s the conventional approach should be the effective one:
Step 1:
Click on the Start Menu icon (usually on your bottom-left) and then choose the Search preference.
Step 2:
After the search window appears, choose More Advanced Options from the search assistant box. Another way is by clicking on All Files and Folders.
Step 3:
After that type the name of the file you are looking for and click on the Search button. This might take some time after which results will appear. If you have found the malicious file, you may copy or open its location by right-clicking on it.
Now you should be able to discover any file on Windows as long as it is on your hard drive and is not concealed via special software.
IMPORTANT! Before starting the Automatic Removal below, please boot back into Normal mode, in case you are currently in Safe Mode. This will enable you to install and use SpyHunter 5 successfully.
Use SpyHunter to scan for malware and unwanted programs
3. Scan for malware and unwanted programs with SpyHunter Anti-Malware Tool
Scan your PC and Remove Customer Service Survey Scam with SpyHunter Anti-Malware Tool and back up your data
1. Install SpyHunter to scan for Customer Service Survey Scam and remove them.2. Scan with SpyHunter, Detect and Remove Customer Service Survey Scam. Back up your data to secure it from malware in the future.
Step 1: Click on the “Download” button to proceed to SpyHunter’s download page.
It is recommended to run a scan before purchasing the full version of the software to make sure that the current version of the malware can be detected by SpyHunter. Click on the corresponding links to check SpyHunter’s EULA, Privacy Policy and Threat Assessment Criteria.
Step 2: Guide yourself by the download instructions provided for each browser.
Step 3: After you have installed SpyHunter, wait for it to update automatically.
Step 1: After the update process has finished, click on the ‘Malware/PC Scan’ tab. A new window will appear. Click on ‘Start Scan’.
Step 2: After SpyHunter has finished scanning your PC for any files of the associated threat and found them, you can try to get them removed automatically and permanently by clicking on the ‘Next’ button.
Step 3: If any threats have been removed, it is highly recommended to restart your PC.
Back up your data to secure it against attacks in the future
IMPORTANT! Before reading the Windows backup instructions, we highly recommend to back up your data with a cloud backup solution and insure your files against any type of loss, even from the most severe threats. We recommend you to read more about it and to download SOS Online Backup.
4. Try to Restore files encrypted by Customer Service Survey Scam
Try to Restore Files Encrypted by Customer Service Survey Scam
Ransomware infections and Customer Service Survey Scam aim to encrypt your files using an encryption algorithm which may be very difficult to decrypt. This is why we have suggested several alternative methods that may help you go around direct decryption and try to restore your files. Bear in mind that these methods may not be 100% effective but may also help you a little or a lot in different situations.
Method 1: Scanning your drive’s sectors by using Data Recovery software. Another method for restoring your files is by trying to bring back your files via data recovery software. Here are some suggestions for preferred data recovery software solutions:
Method 2: Trying Kaspersky and EmsiSoft’s decryptors. If the first method does not work, we suggest trying to use decryptors for other ransomware viruses, in case your virus is a variant of them. The two primary developers of decryptors are Kaspersky and EmsiSoft, links to which we have provided below:
To restore your data in case you have backup set up, it is important to check for Volume Shadow Copies, if ransomware has not deleted them, in Windows using the below software:
Method 4: Finding the decryption key while the cryptovirus sends it over a network via a sniffing tool.
Another way to decrypt the files is by using a Network Sniffer to get the encryption key, while files are encrypted on your system. A Network Sniffer is a program and/or device monitoring data traveling over a network, such as its internet traffic and internet packets. If you have a sniffer set before the attack happened you might get information about the decryption key. See how-to instructions below:
Martin graduated with a degree in Publishing from Sofia University. As a cyber security enthusiast he enjoys writing about the latest threats and mechanisms of intrusion.
Note! Your computer system may be affected by Customer Service Survey Scam and other threats. Scan Your PC with SpyHunter SpyHunter is a powerful malware removal tool designed to help users with in-depth system security analysis, detection and removal of threats such as Customer Service Survey Scam. Keep in mind, that SpyHunter’s scanner is only for malware detection. If SpyHunter detects malware on your PC, you will need to purchase SpyHunter’s malware removal tool to remove the malware threats. Read our SpyHunter 5 review. Click on the corresponding links to check SpyHunter’s EULA, Privacy Policy and Threat Assessment Criteria.
To remove Customer Service Survey Scam follow these steps:
1. Boot Your PC In Safe Mode to isolate and remove Customer Service Survey Scam files and objects
OFFER
Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!
We Recommend To Scan Your PC with SpyHunter
Keep in mind, that SpyHunter’s scanner is only for malware detection. If SpyHunter detects malware on your PC, you will need to purchase SpyHunter’s malware removal tool to remove the malware threats. Read our SpyHunter 5 review. Click on the corresponding links to check SpyHunter’s EULA, Privacy Policy and Threat Assessment Criteria
Boot Your PC Into Safe Mode
1. For Windows XP, Vista and 7. 2. For Windows 8, 8.1 and 10. Fix registry entries created by malware and PUPs on your PC.
For Windows XP, Vista and 7 systems:
1. Remove all CDs and DVDs, and then Restart your PC from the “Start” menu. 2. Select one of the two options provided below:
– For PCs with a single operating system: Press “F8” repeatedly after the first boot screen shows up during the restart of your computer. In case the Windows logo appears on the screen, you have to repeat the same task again.
– For PCs with multiple operating systems: Тhe arrow keys will help you select the operating system you prefer to start in Safe Mode. Press “F8” just as described for a single operating system.
3. As the “Advanced Boot Options” screen appears, select the Safe Mode option you want using the arrow keys. As you make your selection, press “Enter“.
4. Log on to your computer using your administrator account
While your computer is in Safe Mode, the words “Safe Mode” will appear in all four corners of your screen.
Step 1: Open up the Start Menu.
Step 2: Click on the Power button (for Windows 8 it is the little arrow next to the “Shut Down” button) and whilst holding down “Shift” click on Restart.
Step 3: After reboot, a blue menu with options will appear. From them you should choose Troubleshoot.
Step 4: You will see the Troubleshoot menu. From this menu choose Advanced Options.
Step 5: After the Advanced Options menu appears, click on Startup Settings.
Step 6: From the Startup Settings menu, click on Restart.
Step 7: A menu will appear upon reboot. You can choose any of the three Safe Mode options by pressing its corresponding number and the machine will restart.
Some malicious scripts may modify the registry entries on your computer to change different settings. This is why cleaning your Windows Registry Database is recommended. Since the tutorial on how to do this is a bit long and tampering with registries could damage your computer if not done properly you should refer and follow our instructive article about fixing registry entries, especially if you are unexperienced in that area.
2. Find files created by Customer Service Survey Scam on your PC
Find files created by Customer Service Survey Scam
1. For Windows 8, 8.1 and 10. 2. For Windows XP, Vista, and 7.
For Newer Windows Operating Systems
Step 1:
On your keyboard press + R and write explorer.exe in the Run text box and then click on the Ok button.
Step 2:
Click on your PC from the quick access bar. This is usually an icon with a monitor and its name is either “My Computer”, “My PC” or “This PC” or whatever you have named it.
Step 3:
Navigate to the search box in the top-right of your PC’s screen and type “fileextension:” and after which type the file extension. If you are looking for malicious executables, an example may be “fileextension:exe”. After doing that, leave a space and type the file name you believe the malware has created. Here is how it may appear if your file has been found:
N.B. We recommend to wait for the green loading bar in the navination box to fill up in case the PC is looking for the file and hasn’t found it yet.
For Older Windows Operating Systems
In older Windows OS’s the conventional approach should be the effective one:
Step 1:
Click on the Start Menu icon (usually on your bottom-left) and then choose the Search preference.
Step 2:
After the search window appears, choose More Advanced Options from the search assistant box. Another way is by clicking on All Files and Folders.
Step 3:
After that type the name of the file you are looking for and click on the Search button. This might take some time after which results will appear. If you have found the malicious file, you may copy or open its location by right-clicking on it.
Now you should be able to discover any file on Windows as long as it is on your hard drive and is not concealed via special software.
IMPORTANT! Before starting the Automatic Removal below, please boot back into Normal mode, in case you are currently in Safe Mode. This will enable you to install and use SpyHunter 5 successfully.
Use SpyHunter to scan for malware and unwanted programs
3. Scan for malware and unwanted programs with SpyHunter Anti-Malware Tool
Scan your PC and Remove Customer Service Survey Scam with SpyHunter Anti-Malware Tool and back up your data
1. Install SpyHunter to scan for Customer Service Survey Scam and remove them.2. Scan with SpyHunter, Detect and Remove Customer Service Survey Scam. Back up your data to secure it from malware in the future.
Step 1: Click on the “Download” button to proceed to SpyHunter’s download page.
It is recommended to run a scan before purchasing the full version of the software to make sure that the current version of the malware can be detected by SpyHunter. Click on the corresponding links to check SpyHunter’s EULA, Privacy Policy and Threat Assessment Criteria.
Step 2: Guide yourself by the download instructions provided for each browser.
Step 3: After you have installed SpyHunter, wait for it to update automatically.
Step 1: After the update process has finished, click on the ‘Malware/PC Scan’ tab. A new window will appear. Click on ‘Start Scan’.
Step 2: After SpyHunter has finished scanning your PC for any files of the associated threat and found them, you can try to get them removed automatically and permanently by clicking on the ‘Next’ button.
Step 3: If any threats have been removed, it is highly recommended to restart your PC.
Back up your data to secure it against attacks in the future
IMPORTANT! Before reading the Windows backup instructions, we highly recommend to back up your data with a cloud backup solution and insure your files against any type of loss, even from the most severe threats. We recommend you to read more about it and to download SOS Online Backup.
Martin graduated with a degree in Publishing from Sofia University. As a cyber security enthusiast he enjoys writing about the latest threats and mechanisms of intrusion.
Note! Your computer system may be affected by Customer Service Survey Scam or other threats. Scan Your PC with SpyHunter SpyHunter is a powerful malware removal tool designed to help users with in-depth system security analysis, detection and removal of threats such as Customer Service Survey Scam. Keep in mind, that SpyHunter’s scanner is only for malware detection. If SpyHunter detects malware on your PC, you will need to purchase SpyHunter’s malware removal tool to remove the malware threats. Read our SpyHunter 5 review. Click on the corresponding links to check SpyHunter’s EULA, Privacy Policy and Threat Assessment Criteria.
To remove Customer Service Survey Scam follow these steps:
1. Uninstall malicious programs from Windows
OFFER
Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!
We Recommend To Scan Your PC with SpyHunter
Keep in mind, that SpyHunter’s scanner is only for malware detection. If SpyHunter detects malware on your PC, you will need to purchase SpyHunter’s malware removal tool to remove the malware threats. Read our SpyHunter 5 review. Click on the corresponding links to check SpyHunter’s EULA, Privacy Policy and Threat Assessment Criteria
How to Uninstall malicious programs from Windows:
Here is a method in few easy steps that should be able to uninstall most programs.No matter if you are using Windows 10, 8, 7, Vista or XP, those steps will get the job done. Dragging the program or its folder to the recycle bin can be a very bad decision. If you do that, bits and pieces of the program are left behind, and that can lead to unstable work of your PC, errors with the file type associations and other unpleasant activities. The proper way to get a program off your computer is to Uninstall it. To do that:
Hold the Windows Logo Button and “R” on your keyboard. A Pop-up window will appear (fig.1).
In the field type in “appwiz.cpl” and press ENTER (fig.2).
This will open a window with all the programs installed on the PC. Select the program that you want to remove, and press “Uninstall” (fig.3).
Follow the instructions above and you will successfully uninstall most programs.
2. Clean your Browser and Registry from Customer Service Survey Scam
Remove Customer Service Survey Scam by cleaning your Browser and Registry.
Remove an extension from Mozilla FirefoxRemove an extension from Google Chrome Remove an extension from Internet Explorer Remove an extension from Microsoft Edge Fix registry entries created by Customer Service Survey Scam on your PC.
Start Mozilla Firefox. Open the menu window
Select the “Add-ons” icon from the menu.
Select the unwanted extension and click “Remove“
After the extension is removed, restart Mozilla Firefox by closing it from the red “X” button at the top right corner and start it again.
Start Google Chrome and open the drop menu
Move the cursor over “Tools” and then from the extended menu choose “Extensions“
From the opened “Extensions” menu locate the unwanted extension and click on its “Remove” button.
After the extension is removed, restart Google Chrome by closing it from the red “X” button at the top right corner and start it again.
Start Internet Explorer:
Click on the gear icon labeled ‘Tools’ to open the drop menu and select ‘Manage Add-ons’
In the ‘Manage Add-ons’ window.
Select the extension you want to remove and then click ‘Disable’. A pop-up window will appear to inform you that you are about to disable the selected extension, and some more add-ons might be disabled as well. Leave all the boxes checked, and click ‘Disable’.
After the unwanted extension has been removed, restart Internet Explorer by closing it from the red ‘X’ button located at the top right corner and start it again.
Start Edge
Open the drop menu by clicking on the icon at the top right corner.
From the drop menu select “Extensions”.
Choose the suspected malicious extension you want to remove and then click on the gear icon.
Remove the malicious extension by scrolling down and then clicking on Uninstall.
Some malicious scripts may modify the registry entries on your computer to change different settings. This is why cleaning your Windows Registry Database is recommended. Since the tutorial on how to do this is a bit long and tampering with registries could damage your computer if not done properly you should refer and follow our instructive article about fixing registry entries, especially if you are unexperienced in that area.
IMPORTANT! Before starting the Automatic Removal below, please boot back into Normal mode, in case you are currently in Safe Mode. This will enable you to install and use SpyHunter 5 successfully.
Use SpyHunter to scan for malware and unwanted programs
3. Scan for malware and unwanted programs with SpyHunter Anti-Malware Tool
Scan your PC and Remove Customer Service Survey Scam with SpyHunter Anti-Malware Tool and back up your data
1. Install SpyHunter to scan for Customer Service Survey Scam and remove them.2. Scan with SpyHunter, Detect and Remove Customer Service Survey Scam. Back up your data to secure it from malware in the future.
Step 1: Click on the “Download” button to proceed to SpyHunter’s download page.
It is recommended to run a scan before purchasing the full version of the software to make sure that the current version of the malware can be detected by SpyHunter. Click on the corresponding links to check SpyHunter’s EULA, Privacy Policy and Threat Assessment Criteria.
Step 2: Guide yourself by the download instructions provided for each browser.
Step 3: After you have installed SpyHunter, wait for it to update automatically.
Step 1: After the update process has finished, click on the ‘Malware/PC Scan’ tab. A new window will appear. Click on ‘Start Scan’.
Step 2: After SpyHunter has finished scanning your PC for any files of the associated threat and found them, you can try to get them removed automatically and permanently by clicking on the ‘Next’ button.
Step 3: If any threats have been removed, it is highly recommended to restart your PC.
Back up your data to secure it against attacks in the future
IMPORTANT! Before reading the Windows backup instructions, we highly recommend to back up your data with a cloud backup solution and insure your files against any type of loss, even from the most severe threats. We recommend you to read more about it and to download SOS Online Backup.
Martin graduated with a degree in Publishing from Sofia University. As a cyber security enthusiast he enjoys writing about the latest threats and mechanisms of intrusion.
Note! Your computer system may be affected by Customer Service Survey Scam and other threats. Scan Your MAC with Combo Cleaner Combo Cleaner is a powerful malware removal tool designed to help users with in-depth system security analysis, detection and removal of threats such as Customer Service Survey Scam. Keep in mind, that Combo Cleaner needs to purchased to remove the malware threats. Click on the corresponding links to check Combo Cleaner’s EULA and Privacy Policy.
Manually delete Customer Service Survey Scam from your Mac
1. Uninstall Customer Service Survey Scam and remove related files and objects
OFFER
Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!
We Recommend To Scan Your Mac with Combo Cleaner
Keep in mind, that Combo Cleaner needs to purchased to remove the malware threats. Click on the corresponding links to check Combo Cleaner’s EULA and Privacy Policy
Step 1: Hit the ⇧+⌘+U keys to open Utilities. Another way is to click on “Go” and then click “Utilities”, like the image below shows:
Step 2: Find Activity Monitor and double-click it:
Step 3: In the Activity Monitor look for any suspicious processes, belonging or related to Customer Service Survey Scam:
To quit a process completely, choose the “Force Quit” option.
Step 4: Click on the “Go” button again, but this time select Applications. Another way is with the ⇧+⌘+A buttons.
Step 5: In the Applications menu, look for any suspicious app or an app with a name, similar or identical to Customer Service Survey Scam. If you find it, right-click on the app and select “Move to Trash”.
Step 6: Select Accounts, after which click on the Login Items preference. Your Mac will then show you a list of items that start automatically when you log in. Look for any suspicious apps identical or similar to Customer Service Survey Scam. Check the app you want to stop from running automatically and then select on the Minus (“–“) icon to hide it.
Step 7: Remove any left-over files that might be related to this threat manually by following the sub-steps below:
1.Go to Finder. 2.In the search bar type the name of the app that you want to remove. 3.Above the search bar change the two drop down menus to “System Files” and “Are Included” so that you can see all of the files associated with the application you want to remove. Bear in mind that some of the files may not be related to the app so be very careful which files you delete. 4.If all of the files are related, hold the ⌘+A buttons to select them and then drive them to “Trash”.
2. Remove Customer Service Survey Scam – related extensions from your Mac’s browsers
Remove Customer Service Survey Scam – related extensions from your Mac’s browsers.
Remove a toolbar from Mozilla FirefoxRemove a toolbar from Google Chrome Remove an extension from Safari and reset it.
Start Mozilla Firefox. Open the menu window
Select the “Add-ons” icon from the menu.
Select the Extension and click “Remove“
After the extension is removed, restart Mozilla Firefox by closing it from the red “X” in the top right corner and start it again.
Start Google Chrome and open the drop menu
Move the cursor over “Tools” and then from the extended menu choose “Extensions“
From the opened “Extensions” menu locate the add-on and click on the garbage bin icon on the right of it.
After the extension is removed, restart Google Chrome by closing it from the red “X” in the top right corner and start it again.
Step 1: Remove Safari extensions
Start Safari
Open the drop menu by clicking on the sprocket icon in the top right corner.
From the drop menu select ‘Preferences’ In the new window select ‘Extensions’ Click once on the extension you want removed. Click ‘Uninstall’
A pop-up window will appear asking for confirmation to uninstall the extension. Select ‘Uninstall’ again, and the Customer Service Survey Scam will be removed.
Step 2: Reset Safari
IMPORTANT: Before resetting Safari make sure you back up all your saved passwords within the browser in case you forget them.
Start Safari and then click on the gear leaver icon.
Click the Reset Safari button and you will reset the browser.
Automatically remove Customer Service Survey Scam from your Mac
When you are facing problems on your Mac as a result of unwanted scripts and programs such as Customer Service Survey Scam, the recommended way of eliminating the threat is by using an anti-malware program. Combo Cleaner offers advanced security features along with other modules that will improve your Mac’s security and protect it in the future.
Martin graduated with a degree in Publishing from Sofia University. As a cyber security enthusiast he enjoys writing about the latest threats and mechanisms of intrusion.
This article has been created in order to explain to you what is the Customer Service Survey Scam scam and how you can remove the scamming message and the potentially unwanted program that is causing it on your PC.
1. For Windows XP, Vista and 7.
2. For Windows 8, 8.1 and 10.
Fix registry entries created by malware and PUPs on your PC.
1. Install SpyHunter to scan for Customer Service Survey Scam and remove them.
Back up your data to secure it from malware in the future.
Remove an extension from Mozilla Firefox
Remove an extension from Google Chrome
Remove an extension from Internet Explorer
Remove an extension from Microsoft Edge
Remove an extension from Safari and reset it.
