This article will help you remove Email-customer-support.com fully. Follow the tech support scam removal instructions provided at the end of this article.
Email-customer-support.com is a website which is connected with a tech support scam and hosts it on that Web address. The phone number 1844-794-2728 is given for contacting the supposed Email support technicians. The scam tries to trick you into calling the supposed technicians, reachable on the phone line if you have any questions or issues with whatever email service.
|Type||Tech Support Scam|
|Short Description||A tech support scam saying that you should call a phone number to better your email services.|
|Symptoms||Messages, pop-up boxes, and redirects could appear in your browser. Cybercriminals will try to trick you into calling a phone number, while maybe locking your PC screen.|
|Distribution Method||Freeware Installers, Suspicious Sites, Redirects, Hyperlinks in forum spam posts|
|Detection Tool|| See If Your System Has Been Affected by malware |
Malware Removal Tool
|User Experience||Join Our Forum to Discuss Email-customer-support.com.|
Email-customer-support.com – Spread
Different software could cause the 1844-794-2728 number to appear in your browsers on a page claiming to be an Email Support line. Those websites usually come with third-party installations and freeware packages. These packages tend to have additive features selected for the installation process. To avoid installing any such features can be done if you find an Advanced or a Custom options menu.
Unfortunately, other ways can help the distribution of this tech support scam. From surfing the Internet and reaching new and unverified websites, to clicking on advertisements or redirects related to suspicious links are one of these ways. Another way is through the crooks spamming hyperlinks in forum posts of different sites. Freeware applications, regarded as PUPs (potentially unwanted programs) could also be helping in the spread of the scam in question.
Email-customer-support.com – Overview
Email-customer-support.com is a website hosting a tech support scam. The scam uses the phone line 1844-794-2728. There could be other phone numbers and websites involved with the scam. Cybercriminals who are behind the telephone can try to trick you into thinking that they are part of some tech support team, working for an email service provider. The website home page looks like this:
As you can see above, the site states that the telephone is the support line for many different email service providers which should immediately give it away as a hoax. Strangely enough, it still works on people and they fall to the scam.
In case you see any messages from that website or see the related phone number, know that your PC has been affected or you are about to fall victim to a scam. You could get bombarded with pop-ups, redirects and new windows opening on your browser to try and convince you that your PC has issues. Clicking somewhere on the page could trigger a similar effect.
The con artists want to make you believe that you have to call the 1844-794-2728 phone number, provided on the website. They also will lie to you that they are part of an email customer service team or that you have to install AOL Desktop Gold from their website for some reason. All of those statements are lies and you should know that all of those electronic email service providers will certainly NOT make one, unified web page for all of their clients. Other than that, some of these services no longer exist or have other names by now.
The whole charade is made in a way to convince you into calling the provided number. On top of it all, at the bottom of the page there is a clear statement that claims for the site that is not associated with any of the listed companies. Also, whatever your security system is, do not uninstall, remove or tamper it in any way, as that may further help the cybercriminals behind the scam.
A screenshot depicting one specific sub-domain page of the AT&T Customer Service information on the website:
From the website you can see that there is “support” for the following services:
- OUTLOOK Customer Service
- WINSOWS LIVE Customer Service
- SBCGLOBAL Customer Service
- COMCAST Customer Service
- HOTMAIL Customer Service
- BELLSOUTH Customer Service
- GMAIL Customer Service
- AT&T Customer Service
- AOL Customer Service
- YAHOO Customer Service
Do NOT try calling the phone number under any circumstances. It is not free as promoted on the website, and even the shortest call may be very costly. Not to mention that, while the con artists can present themselves as technicians, employees, or any other reputable partners of the companies listed above, they most certainly are NOT and will only try to elicit personal information and financial data about you. That information can be sold, and you could get into bigger problems, such as identity theft, your bank accounts getting emptied etc.
The following information can be collected from you, according to the Policy:
- Your Name
- E-mail address
- Date of birth
Cookies connected to the adware site and services of Email-customer-support.com are also dropped by them to acquire more information related to your internet activity and habits (what ads you click on etc). The Email-customer-support.com service could collect even more data with which you could be identified.
In conclusion, you should be wary of what information you give out to search engines and websites. In case you do not like the idea of any information to be acquired about you by this browser hijacker or its services, you should consider removing it.
Remove Email-customer-support.com Scam
To remove the Email-customer-support.com tech support scam and its related files manually from your PC, follow the step-by-step removal instructions provided below. If the manual removal guide does not get rid of the scam and its redirects completely, you should search for and remove any leftover items with an advanced anti-malware tool. Software like that will keep your system secure in the future.
- Guide 1: How to Remove Email-customer-support.com from Windows.
- Guide 2: Get rid of Email-customer-support.com from Mac OS X.
- Guide 3: Remove Email-customer-support.com from Google Chrome.
- Guide 4: Erase Email-customer-support.com from Mozilla Firefox.
- Guide 5: Uninstall Email-customer-support.com from Microsoft Edge.
- Guide 6: Remove Email-customer-support.com from Safari.
- Guide 7: Eliminate Email-customer-support.com from Internet Explorer.
How to Remove Email-customer-support.com from Windows.
Step 1: Boot Your PC In Safe Mode to isolate and remove Email-customer-support.com
Step 2: Uninstall Email-customer-support.com and related software from Windows
Here is a method in few easy steps that should be able to uninstall most programs. No matter if you are using Windows 10, 8, 7, Vista or XP, those steps will get the job done. Dragging the program or its folder to the recycle bin can be a very bad decision. If you do that, bits and pieces of the program are left behind, and that can lead to unstable work of your PC, errors with the file type associations and other unpleasant activities. The proper way to get a program off your computer is to Uninstall it.
Step 3: Clean any registries, created by Email-customer-support.com on your computer.
The usually targeted registries of Windows machines are the following:
You can access them by opening the Windows registry editor and deleting any values, created by Email-customer-support.com there. This can happen by following the steps underneath:
Get rid of Email-customer-support.com from Mac OS X.
Step 1: Uninstall Email-customer-support.com and remove related files and objects
1. Hit the ⇧+⌘+U keys to open Utilities. Another way is to click on “Go” and then click “Utilities”, like the image below shows:
- Go to Finder.
- In the search bar type the name of the app that you want to remove.
- Above the search bar change the two drop down menus to “System Files” and “Are Included” so that you can see all of the files associated with the application you want to remove. Bear in mind that some of the files may not be related to the app so be very careful which files you delete.
- If all of the files are related, hold the ⌘+A buttons to select them and then drive them to “Trash”.
In case you cannot remove Email-customer-support.com via Step 1 above:
In case you cannot find the virus files and objects in your Applications or other places we have shown above, you can manually look for them in the Libraries of your Mac. But before doing this, please read the disclaimer below:
You can repeat the same procedure with the following other Library directories:
Tip: ~ is there on purpose, because it leads to more LaunchAgents.
Step 2: Scan for and remove malware from your Mac
When you are facing problems on your Mac as a result of unwanted scripts, programs and malware, the recommended way of eliminating the threat is by using an anti-malware program. Combo Cleaner offers advanced security features along with other modules that will improve your Mac’s security and protect it in the future.
Remove Email-customer-support.com from Google Chrome.
Step 1: Start Google Chrome and open the drop menu
Step 2: Move the cursor over "Tools" and then from the extended menu choose "Extensions"
Step 3: From the opened "Extensions" menu locate the unwanted extension and click on its "Remove" button.
Step 4: After the extension is removed, restart Google Chrome by closing it from the red "X" button at the top right corner and start it again.
Erase Email-customer-support.com from Mozilla Firefox.
Step 1: Start Mozilla Firefox. Open the menu window
Step 2: Select the "Add-ons" icon from the menu.
Step 3: Select the unwanted extension and click "Remove"
Step 4: After the extension is removed, restart Mozilla Firefox by closing it from the red "X" button at the top right corner and start it again.
Uninstall Email-customer-support.com from Microsoft Edge.
Step 1: Start Edge browser.
Step 2: Open the drop menu by clicking on the icon at the top right corner.
Step 3: From the drop menu select "Extensions".
Step 4: Choose the suspected malicious extension you want to remove and then click on the gear icon.
Step 5: Remove the malicious extension by scrolling down and then clicking on Uninstall.
Remove Email-customer-support.com from Safari.
Step 1: Start the Safari app.
Step 2: After hovering your mouse cursor to the top of the screen, click on the Safari text to open its drop down menu.
Step 3: From the menu, click on "Preferences".
Step 4: After that, select the 'Extensions' Tab.
Step 5: Click once on the extension you want to remove.
Step 6: Click 'Uninstall'.
A pop-up window will appear asking for confirmation to uninstall the extension. Select 'Uninstall' again, and the Email-customer-support.com will be removed.
Eliminate Email-customer-support.com from Internet Explorer.
Step 1: Start Internet Explorer.
Step 2: Click on the gear icon labeled 'Tools' to open the drop menu and select 'Manage Add-ons'
Step 3: In the 'Manage Add-ons' window.
Step 4: Select the extension you want to remove and then click 'Disable'. A pop-up window will appear to inform you that you are about to disable the selected extension, and some more add-ons might be disabled as well. Leave all the boxes checked, and click 'Disable'.
Step 5: After the unwanted extension has been removed, restart Internet Explorer by closing it from the red 'X' button located at the top right corner and start it again.