by Ventsislav Krastev | September 21, 2017 | 0 Comments ad-supported application, browser redirect, PUP, tech support scam

Threat Summary How Did I Start Seeing Error 3658d5546db22ca Error 3658d5546db22ca – Activity

This article aims to help you by showing you how to remove the Error #3658d5546db22ca scam message, saying “ACCESS TO YOUR COMPUTER HAS BEEN RESTRICTED”.

A new fake error alert has been detected, displaying that there is a serious error on the your computer. The message aims to convince victims to call the tech support number 888-308-8197. Being a classic tech support scam, calling the number on the Error 3658d5546db22ca message may result in the scammers asking you to make a payment for them to fix the issue. In case you have seen the Error 3658d5546db22ca scam message, it is strongly advisable to read this article and learn how to remove this scam message and the unwanted software displaying it on your computer system.

Threat Summary

Name	Error 3658d5546db22ca
Type	Tech Support Scam
Short Description	Aims to display a fake warning pop-up which provides a number to fix a non-existing error message.
Symptoms	A pop-up is displayed, called “ACCESS TO YOUR COMPUTER HAS BEEN RESTRICTED”
Distribution Method	Via PUPs (Potentially Unwanted Programs)
Detection Tool	See If Your System Has Been Affected by malware Download Malware Removal Tool
User Experience	Join Our Forum to Discuss Error 3658d5546db22ca.

How Did I Start Seeing Error 3658d5546db22ca

The methods by which this scam message locks your web browser are several. The most likely reason why you are seeing these pop-ups is that they are basically a caused browser redirect from a suspicious software installed on your computer. Such software may be:

An ad-supported browser extension.
A PUP (Potentially Unwanted Program) installed on the computer directly.
A clicker Trojan horse which also causes redirects.

In addition to this, some suspicious websites may also cause browser redirects to the Error 3658d5546db22ca scamming message, due to the fact that they may do it for profit.

Error 3658d5546db22ca – Activity

Once you start seeing messages by the Error 3658d5546db22ca pop-up, they should look like the following:

Taken from BleepingComputer.com

Text from image:

ACCESS TO YOUR COMPUTER HAS BEEN RESTRICTED

Error # 3658d5546d b22ca
Please call us immediately at: 888-308-8197
Please do not ignore this safety alert If you close this page before calling
us, your computer access will be disabled to prevent further damage to
our network.
Your computer has alerted us that it has been infected with a spyware and
a virus. Our systems detected that the following information is
compromised…
Facebook Login
Credit Card Number
Email Account Login
Photos stored on this computer
You must call us immediately so that our engineers can walk you through
the removal process over the phone. A certified Vlfindows Support agent is
standing by for your call right now.
Toll Free: 888-308-8197

The pop-up has been coded with a script code which aims to reopen it as soon as the victim closes it, meaning that it is very difficult to close the pop-up and even restarting the browser may memorize this web page to reappear. So a tradition method of reopening your web browser may not work to get rid of this message, plus the unwanted software on your computer may cause it to reappear again.

In addition to this, when we analyzed the number 888-308-8197 pretending to be toll free, we have found numerous websites, including “Who Called Me” to report it as outright dangerous and possibly associated with other scams as well:

Remove Error 3658d5546db22ca from Your Computer

In order to effectively remove the Error 3658d5546db22ca scam, you should focus on two main parts:

Isolating and deleting the software that is causing it.
Cleaning up your web browser.

To do this, it is strongly recommended to follow the removal instructions below. They are specifically designed to help you remove this software fully. For maximum effectiveness, security experts advise removing this intrusion with an advanced anti-malware software automatically and thus protect your computer in the future as well.

Ventsislav Krastev

Ventsislav is a cybersecurity expert at SensorsTechForum since 2015. He has been researching, covering, helping victims with the latest malware infections plus testing and reviewing software and the newest tech developments. Having graduated Marketing as well, Ventsislav also has passion for learning new shifts and innovations in cybersecurity that become game changers. After studying Value Chain Management, Network Administration and Computer Administration of System Applications, he found his true calling within the cybersecrurity industry and is a strong believer in the education of every user towards online safety and security.

How to Remove Error 3658d5546db22ca from Windows.

Step 1: Boot Your PC In Safe Mode to isolate and remove Error 3658d5546db22ca

OFFER

Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!

We Recommend To Scan Your PC with SpyHunter

Keep in mind, that SpyHunter’s scanner is only for malware detection. If SpyHunter detects malware on your PC, you will need to purchase SpyHunter's malware removal tool to remove the malware threats. Read our SpyHunter 5 review. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria

1. Hold Windows key() + R

2. The "Run" Window will appear. In it, type "msconfig" and click OK.

3. Go to the "Boot" tab. There select "Safe Boot" and then click "Apply" and "OK".

Tip: Make sure to reverse those changes by unticking Safe Boot after that, because your system will always boot in Safe Boot from now on.

4. When prompted, click on "Restart" to go into Safe Mode.

5. You can recognise Safe Mode by the words written on the corners of your screen.

Step 2: Uninstall Error 3658d5546db22ca and related software from Windows

Here is a method in few easy steps that should be able to uninstall most programs. No matter if you are using Windows 10, 8, 7, Vista or XP, those steps will get the job done. Dragging the program or its folder to the recycle bin can be a very bad decision. If you do that, bits and pieces of the program are left behind, and that can lead to unstable work of your PC, errors with the file type associations and other unpleasant activities. The proper way to get a program off your computer is to Uninstall it. To do that:

1. Hold the Windows Logo Button and "R" on your keyboard. A Pop-up window will appear.

2. In the field type in "appwiz.cpl" and press ENTER.

3. This will open a window with all the programs installed on the PC. Select the program that you want to remove, and press "Uninstall"

Follow the instructions above and you will successfully uninstall most programs.

Step 3: Clean any registries, created by Error 3658d5546db22ca on your computer.

The usually targeted registries of Windows machines are the following:

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnce
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunOnce

You can access them by opening the Windows registry editor and deleting any values, created by Error 3658d5546db22ca there. This can happen by following the steps underneath:

1. Open the Run Window again, type "regedit" and click OK.

2. When you open it, you can freely navigate to the Run and RunOnce keys, whose locations are shown above.

3. You can remove the value of the virus by right-clicking on it and removing it.

Tip: To find a virus-created value, you can right-click on it and click "Modify" to see which file it is set to run. If this is the virus file location, remove the value.

IMPORTANT!
Before starting "Step 4", please boot back into Normal mode, in case you are currently in Safe Mode.
This will enable you to install and use SpyHunter 5 successfully.

Step 4: Scan for Error 3658d5546db22ca with SpyHunter Anti-Malware Tool

1. Click on the "Download" button to proceed to SpyHunter's download page.

Download

Malware Removal Tool

It is recommended to run a scan before purchasing the full version of the software to make sure that the current version of the malware can be detected by SpyHunter. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria.

2. After you have installed SpyHunter, wait for it to update automatically.

3. After the update process has finished, click on the 'Malware/PC Scan' tab. A new window will appear. Click on 'Start Scan'.

4. After SpyHunter has finished scanning your PC for any files of the associated threat and found them, you can try to get them removed automatically and permanently by clicking on the 'Next' button.

If any threats have been removed, it is highly recommended to restart your PC.

Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer Stop Push Pop-ups

Get rid of Error 3658d5546db22ca from Mac OS X.

Step 1: Uninstall Error 3658d5546db22ca and remove related files and objects

OFFER

Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!

We Recommend To Scan Your Mac with SpyHunter for Mac

Keep in mind, that SpyHunter for Mac needs to purchased to remove the malware threats. Click on the corresponding links to check SpyHunter’s EULA and Privacy Policy

1. Hit the ⇧+⌘+U keys to open Utilities. Another way is to click on “Go” and then click “Utilities”, like the image below shows:

2. Find Activity Monitor and double-click it:

3. In the Activity Monitor look for any suspicious processes, belonging or related to Error 3658d5546db22ca:

Tip: To quit a process completely, choose the “Force Quit” option.

4. Click on the "Go" button again, but this time select Applications. Another way is with the ⇧+⌘+A buttons.

5. In the Applications menu, look for any suspicious app or an app with a name, similar or identical to Error 3658d5546db22ca. If you find it, right-click on the app and select “Move to Trash”.

6: Select Accounts, after which click on the Login Items preference. Your Mac will then show you a list of items that start automatically when you log in. Look for any suspicious apps identical or similar to Error 3658d5546db22ca. Check the app you want to stop from running automatically and then select on the Minus (“-“) icon to hide it.

7: Remove any left-over files that might be related to this threat manually by following the sub-steps below:

Go to Finder.
In the search bar type the name of the app that you want to remove.
Above the search bar change the two drop down menus to “System Files” and “Are Included” so that you can see all of the files associated with the application you want to remove. Bear in mind that some of the files may not be related to the app so be very careful which files you delete.
If all of the files are related, hold the ⌘+A buttons to select them and then drive them to “Trash”.

In case you cannot remove Error 3658d5546db22ca via Step 1 above:

In case you cannot find the virus files and objects in your Applications or other places we have shown above, you can manually look for them in the Libraries of your Mac. But before doing this, please read the disclaimer below:

Disclaimer! If you are about to tamper with Library files on Mac, be sure to know the name of the virus file, because if you delete the wrong file, it may cause irreversible damage to your MacOS. Continue on your own responsibility!

1: Click on "Go" and Then "Go to Folder" as shown underneath:

2: Type in "/Library/LauchAgents/" and click Ok:

3: Delete all of the virus files that have similar or the same name as Error 3658d5546db22ca. If you believe there is no such file, do not delete anything.

You can repeat the same procedure with the following other Library directories:

→ ~/Library/LaunchAgents
/Library/LaunchDaemons

Tip: ~ is there on purpose, because it leads to more LaunchAgents.

Step 2: Scan for and remove Error 3658d5546db22ca files from your Mac

When you are facing problems on your Mac as a result of unwanted scripts and programs such as Error 3658d5546db22ca, the recommended way of eliminating the threat is by using an anti-malware program. SpyHunter for Mac offers advanced security features along with other modules that will improve your Mac’s security and protect it in the future.

Click the button below below to download SpyHunter for Mac and scan for Error 3658d5546db22ca:

Download

SpyHunter for Mac

Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer Stop Push Pop-ups

Remove Error 3658d5546db22ca from Google Chrome.

Step 1: Start Google Chrome and open the drop menu

Step 2: Move the cursor over "Tools" and then from the extended menu choose "Extensions"

Step 3: From the opened "Extensions" menu locate the unwanted extension and click on its "Remove" button.

Step 4: After the extension is removed, restart Google Chrome by closing it from the red "X" button at the top right corner and start it again.

Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer Stop Push Pop-ups

Erase Error 3658d5546db22ca from Mozilla Firefox.

Step 1: Start Mozilla Firefox. Open the menu window

Step 2: Select the "Add-ons" icon from the menu.

Step 3: Select the unwanted extension and click "Remove"

Step 4: After the extension is removed, restart Mozilla Firefox by closing it from the red "X" button at the top right corner and start it again.

Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer Stop Push Pop-ups

Uninstall Error 3658d5546db22ca from Microsoft Edge.

Step 1: Start Edge browser.

Step 2: Open the drop menu by clicking on the icon at the top right corner.

Step 3: From the drop menu select "Extensions".

Step 4: Choose the suspected malicious extension you want to remove and then click on the gear icon.

Step 5: Remove the malicious extension by scrolling down and then clicking on Uninstall.

Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer Stop Push Pop-ups

Remove Error 3658d5546db22ca from Safari.

Step 1: Start the Safari app.

Step 2: After hovering your mouse cursor to the top of the screen, click on the Safari text to open its drop down menu.

Step 3: From the menu, click on "Preferences".

Step 4: After that, select the 'Extensions' Tab.

Step 5: Click once on the extension you want to remove.

Step 6: Click 'Uninstall'.

A pop-up window will appear asking for confirmation to uninstall the extension. Select 'Uninstall' again, and the Error 3658d5546db22ca will be removed.

How to Reset Safari
IMPORTANT: Before resetting Safari make sure you back up all your saved passwords within the browser in case you forget them.

Start Safari and then click on the gear leaver icon.

Click the Reset Safari button and you will reset the browser.

Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer Stop Push Pop-ups

Eliminate Error 3658d5546db22ca from Internet Explorer.

Step 1: Start Internet Explorer.

Step 2: Click on the gear icon labeled 'Tools' to open the drop menu and select 'Manage Add-ons'

Step 3: In the 'Manage Add-ons' window.

Step 4: Select the extension you want to remove and then click 'Disable'. A pop-up window will appear to inform you that you are about to disable the selected extension, and some more add-ons might be disabled as well. Leave all the boxes checked, and click 'Disable'.

Step 5: After the unwanted extension has been removed, restart Internet Explorer by closing it from the red 'X' button located at the top right corner and start it again.