Home > Browser redirect > How To Remove Error 268d3 Technical Support Scam

How To Remove Error 268d3 Technical Support Scam

The article will help you to remove Error 268d3 fully. Follow the browser hijacker removal instructions given at the end of the article.

Error 268d3 is a popular tech support scam that is often accompanied by various forms of malware. It can take over control of the victim machines and deliver additional threats to the affected computers. The criminal controllers behind it attempt to coerce the users into paying the money for fake tech support.

Threat Summary

Name Error 268d3
Type Tech Support Scam
Short Description The Error 268d3 message usually comes in the form of a web browser window controlled by background Adobe Flash or Javascript code.
Symptoms The homepage, new tab and search engine of all your browsers will be changed to Error 268d3. Various pop-ups or banners with the message may be spawned.
Distribution Method Freeware Installations, Bundled Packages
Detection Tool See If Your System Has Been Affected by malware


Malware Removal Tool

User Experience Join Our Forum to Discuss Error 268d3.

Error 268d3 – Distribution Ways

The Error 268d3 message can be delivered using various ways. One of the primary ones is its inclusion in malware software installers. The relevant malware code that produces the warning message can be inserted in the software installers of various tools. The hackers typically take the setup files of well-known software: utilities, system tools, creative applications, web apps and games both in their free and trial versions. The legitimate files are taken from the official vendors sites, modified and then uploaded to various hacker-controlled portals. Other upload locations include file sharing networks such as BitTorrent. In many cases the malware sites can appear as the legitimate ones by using their text and graphics.

It can also be caused by web scripts or redirects placed on various hacker sites. The users can navigate to the malware pages by interacting with banners and ads that can be placed on hacker-controlled pages or hacker-controlled sites via various ad networks. Another popular relies on the use of spam email messages. The hackers can distribute the error pop-ups as hyperlinks that pose as sites of users interest. Usually they are disguised as legitimate web services or sites: warning messages, reset pages or fake user instructions.

The Error 268D3 can be included as part of browser hijackers. They are malware web browsers plugins that are usually made compatible with the most popular applications: Mozilla Firefox, Safari, Opera, Google Chrome, Internet Explorer and Microsoft Edge. Usually the extensions are available from the browser’s relevant plugin store by having fake developer credentials and user reviews. The entries are often accompanied by elaborate descriptions that seek to capture the users attention. As soon as the malware plugin is installed it may change important default settings to redirect the victims to the malware page: default home page, search engine and new tabs page.

Error 268d3 – In-Depth Information

The Error 268d3 message appears as an intrusive pop-up or banner image that is accompanied by a tech support scam. The criminals attempt to social engineer the victim users by manipulating them into thinking that their computer has serious issues. If a browser hijacker like function is included every time the users starts their web browsers they will receive the Error 268D3 message.

Whatever the case every time the victims are faced with the 268d3 error message they will find that in most cases it comes in the form of a browser page. Using the built-in scripts the page may transform itself to a full screen window. This action may be viewed by the inexperienced users as a legitimate operating system related issue or warning. A sample message reads the following:

This site says…
Error # 268D3
Please call us immediately at (855) 712-8551
Please do not ignore this critical alert. If you close this page,
your computer access will be disabled to prevent further
damage to our network.
Your computer has alerted us that it has been infected with a
virus and spyware. The following information is being stolen…
>Facebook Login
>Credit Card Details
>Email Account Login
>Photos stored on this computer
You must contact us immediately so that our engineers can
walk you through the removal process over the phone. Please
call us within the next 5 minutes to prevent your computer
from being disabled.
Toll Free: (855) 712-8551

The criminals behind the Error 268d3 message attempt to coerce the victim users into thinking that there is a serious issue with their computer and that the fake error message is part of the Microsoft Windows operating system. The produced messages contain different phone numbers associated with the scam:

  • 1-855-712-8551
  • 1-855-466-6491
  • 1-855-976-9325
  • 1-844-912-1933
  • 1-855-381-5333

Updated samples have been found to contain audio messages using Adobe Flash or javascript code. It can be applied to the main site or parts of it, including associated pop-ups and banners. It contains a female voice message that urges the victims into calling the phone number. An example message is the following:

Another variant of the message is drawn in an application frame titled “Your Windows (Microsoft) Computer has been blocked”. It reads the following:

“Your Windows (Microsoft) Computer has been blocked”

Windows System Alert!
Call Microsoft At 1-888-243-333 !
You have been blocked from accessing the Internet.
Your e-mail passwords and other accounts passwords
Your Facebook, skype, AIM, ICQ and other chat logs
Your private & family photos and other sensitive files
Your webcam could be accessed remotely by stalkers

It is Required that you call the number above and get your PC inspected before you continue using your internet, especially for Shopping or Banking.

Call Microsoft At 1-888-243-3533


The error message is displayed even though there may be no active Internet connection. The security community has discovered a lot of different types of related scams, including a lockscreen-based one that prevents the victim users from interacting with their computers until the locker’s code is removed. The warning message is designed to look like a Google Chrome message and the same social engineering tactics to scare the victims. You can see an example in the picture below:


The full text on the site says the following:

Your computer has been Locked
Your computer with IP address – has been infected by the Virus RDN/YahLover.worm!055BCCAC9FEC — Because System Activation KEY has expired & Your information (for example, passwords, messages, and credit cards) have been stolen. Call the Technical Support number +1-844-556-7757 to protect your files and identity from further damage.
Call Technical Support Immediately at 1-844-556-7757
The following data will be compromised if you continue:
1. Passwords
2. Browser History
3. Credit Card Information
The virus is well known for complete identity and credit card theft. Further action through this computer or any computer in the network will reveal private information and involve serious risks.

From a security point of view these scams can also be used as payload mechanisms to facilitate other threats to the target computers:

  • Information Harvesting — The Error 268D3 message can include a malware code that may be configured to scan the system for data that can be hijacked and sent to the hacker operators. It may be anonymous metrics that are composed of information about the hardware components and installed software. When private data is considered it consists of information that can directly expose the victims identity: name, address, phone number, interests, passwords and account credentials.
  • Malware Delivery — The tech support scam and the related engine can be used to deliver dangerous threats to the victims.
  • System Changes — In order to infect the operating system on a deep level and cause a persistent state of execution. Such attempts make it difficult for the users to use manual recovery methods. In these cases only the use of a quality anti-spyware solution can guarantee successful recovery.

Martin Beltov

Martin graduated with a degree in Publishing from Sofia University. As a cyber security enthusiast he enjoys writing about the latest threats and mechanisms of intrusion.

More Posts

Follow Me:

Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer Stop Push Pop-ups

How to Remove Error 268d3 from Windows.

Step 1: Boot Your PC In Safe Mode to isolate and remove Error 268d3


Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!
We Recommend To Scan Your PC with SpyHunter

Keep in mind, that SpyHunter’s scanner is only for malware detection. If SpyHunter detects malware on your PC, you will need to purchase SpyHunter's malware removal tool to remove the malware threats. Read our SpyHunter 5 review. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria

1. Hold Windows key() + R

2. The "Run" Window will appear. In it, type "msconfig" and click OK.

3. Go to the "Boot" tab. There select "Safe Boot" and then click "Apply" and "OK".
Tip: Make sure to reverse those changes by unticking Safe Boot after that, because your system will always boot in Safe Boot from now on.

4. When prompted, click on "Restart" to go into Safe Mode.

5. You can recognise Safe Mode by the words written on the corners of your screen.

Step 2: Uninstall Error 268d3 and related software from Windows

Here is a method in few easy steps that should be able to uninstall most programs. No matter if you are using Windows 10, 8, 7, Vista or XP, those steps will get the job done. Dragging the program or its folder to the recycle bin can be a very bad decision. If you do that, bits and pieces of the program are left behind, and that can lead to unstable work of your PC, errors with the file type associations and other unpleasant activities. The proper way to get a program off your computer is to Uninstall it. To do that:

1. Hold the Windows Logo Button and "R" on your keyboard. A Pop-up window will appear.

2. In the field type in "appwiz.cpl" and press ENTER.

3. This will open a window with all the programs installed on the PC. Select the program that you want to remove, and press "Uninstall"
Follow the instructions above and you will successfully uninstall most programs.

Step 3: Clean any registries, created by Error 268d3 on your computer.

The usually targeted registries of Windows machines are the following:

  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnce
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunOnce

You can access them by opening the Windows registry editor and deleting any values, created by Error 268d3 there. This can happen by following the steps underneath:

1. Open the Run Window again, type "regedit" and click OK.

2. When you open it, you can freely navigate to the Run and RunOnce keys, whose locations are shown above.

3. You can remove the value of the virus by right-clicking on it and removing it.
Tip: To find a virus-created value, you can right-click on it and click "Modify" to see which file it is set to run. If this is the virus file location, remove the value.

Before starting "Step 4", please boot back into Normal mode, in case you are currently in Safe Mode.
This will enable you to install and use SpyHunter 5 successfully.

Step 4: Scan for Error 268d3 with SpyHunter Anti-Malware Tool

1. Click on the "Download" button to proceed to SpyHunter's download page.

It is recommended to run a scan before purchasing the full version of the software to make sure that the current version of the malware can be detected by SpyHunter. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria.

2. After you have installed SpyHunter, wait for it to update automatically.


3. After the update process has finished, click on the 'Malware/PC Scan' tab. A new window will appear. Click on 'Start Scan'.


4. After SpyHunter has finished scanning your PC for any files of the associated threat and found them, you can try to get them removed automatically and permanently by clicking on the 'Next' button.


If any threats have been removed, it is highly recommended to restart your PC.

Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer Stop Push Pop-ups

Get rid of Error 268d3 from Mac OS X.

Step 1: Uninstall Error 268d3 and remove related files and objects

Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!
We Recommend To Scan Your Mac with SpyHunter for Mac
Keep in mind, that SpyHunter for Mac needs to purchased to remove the malware threats. Click on the corresponding links to check SpyHunter’s EULA and Privacy Policy

1. Hit the ⇧+⌘+U keys to open Utilities. Another way is to click on “Go” and then click “Utilities”, like the image below shows:

2. Find Activity Monitor and double-click it:

3. In the Activity Monitor look for any suspicious processes, belonging or related to Error 268d3:

Tip: To quit a process completely, choose the “Force Quit” option.

4. Click on the "Go" button again, but this time select Applications. Another way is with the ⇧+⌘+A buttons.

5. In the Applications menu, look for any suspicious app or an app with a name, similar or identical to Error 268d3. If you find it, right-click on the app and select “Move to Trash”.

6: Select Accounts, after which click on the Login Items preference. Your Mac will then show you a list of items that start automatically when you log in. Look for any suspicious apps identical or similar to Error 268d3. Check the app you want to stop from running automatically and then select on the Minus (“-“) icon to hide it.

7: Remove any left-over files that might be related to this threat manually by following the sub-steps below:

  • Go to Finder.
  • In the search bar type the name of the app that you want to remove.
  • Above the search bar change the two drop down menus to “System Files” and “Are Included” so that you can see all of the files associated with the application you want to remove. Bear in mind that some of the files may not be related to the app so be very careful which files you delete.
  • If all of the files are related, hold the ⌘+A buttons to select them and then drive them to “Trash”.

In case you cannot remove Error 268d3 via Step 1 above:

In case you cannot find the virus files and objects in your Applications or other places we have shown above, you can manually look for them in the Libraries of your Mac. But before doing this, please read the disclaimer below:

Disclaimer! If you are about to tamper with Library files on Mac, be sure to know the name of the virus file, because if you delete the wrong file, it may cause irreversible damage to your MacOS. Continue on your own responsibility!

1: Click on "Go" and Then "Go to Folder" as shown underneath:

2: Type in "/Library/LauchAgents/" and click Ok:

3: Delete all of the virus files that have similar or the same name as Error 268d3. If you believe there is no such file, do not delete anything.

You can repeat the same procedure with the following other Library directories:

→ ~/Library/LaunchAgents

Tip: ~ is there on purpose, because it leads to more LaunchAgents.

Step 2: Scan for and remove Error 268d3 files from your Mac

When you are facing problems on your Mac as a result of unwanted scripts and programs such as Error 268d3, the recommended way of eliminating the threat is by using an anti-malware program. SpyHunter for Mac offers advanced security features along with other modules that will improve your Mac’s security and protect it in the future.

Click the button below below to download SpyHunter for Mac and scan for Error 268d3:


SpyHunter for Mac

Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer Stop Push Pop-ups

Remove Error 268d3 from Google Chrome.

Step 1: Start Google Chrome and open the drop menu

Step 2: Move the cursor over "Tools" and then from the extended menu choose "Extensions"

Step 3: From the opened "Extensions" menu locate the unwanted extension and click on its "Remove" button.

Step 4: After the extension is removed, restart Google Chrome by closing it from the red "X" button at the top right corner and start it again.

Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer Stop Push Pop-ups

Erase Error 268d3 from Mozilla Firefox.

Step 1: Start Mozilla Firefox. Open the menu window

Step 2: Select the "Add-ons" icon from the menu.

Step 3: Select the unwanted extension and click "Remove"

Step 4: After the extension is removed, restart Mozilla Firefox by closing it from the red "X" button at the top right corner and start it again.

Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer Stop Push Pop-ups

Uninstall Error 268d3 from Microsoft Edge.

Step 1: Start Edge browser.

Step 2: Open the drop menu by clicking on the icon at the top right corner.

Step 3: From the drop menu select "Extensions".

Step 4: Choose the suspected malicious extension you want to remove and then click on the gear icon.

Step 5: Remove the malicious extension by scrolling down and then clicking on Uninstall.

Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer Stop Push Pop-ups

Remove Error 268d3 from Safari.

Step 1: Start the Safari app.

Step 2: After hovering your mouse cursor to the top of the screen, click on the Safari text to open its drop down menu.

Step 3: From the menu, click on "Preferences".

stf-safari preferences

Step 4: After that, select the 'Extensions' Tab.


Step 5: Click once on the extension you want to remove.

Step 6: Click 'Uninstall'.

stf-safari uninstall

A pop-up window will appear asking for confirmation to uninstall the extension. Select 'Uninstall' again, and the Error 268d3 will be removed.

How to Reset Safari
IMPORTANT: Before resetting Safari make sure you back up all your saved passwords within the browser in case you forget them.

Start Safari and then click on the gear leaver icon.

Click the Reset Safari button and you will reset the browser.

Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer Stop Push Pop-ups

Eliminate Error 268d3 from Internet Explorer.

Step 1: Start Internet Explorer.

Step 2: Click on the gear icon labeled 'Tools' to open the drop menu and select 'Manage Add-ons'

Step 3: In the 'Manage Add-ons' window.

Step 4: Select the extension you want to remove and then click 'Disable'. A pop-up window will appear to inform you that you are about to disable the selected extension, and some more add-ons might be disabled as well. Leave all the boxes checked, and click 'Disable'.

Step 5: After the unwanted extension has been removed, restart Internet Explorer by closing it from the red 'X' button located at the top right corner and start it again.

Remove Push Notifications caused by Error 268d3 from Your Browsers.

Turn Off Push Notifications from Google Chrome

To disable any Push Notices from Google Chrome browser, please follow the steps below:

Step 1: Go to Settings in Chrome.


Step 2: In Settings, select “Advanced Settings”:

advanced settings

Step 3: Click “Content Settings”:

Content Settings

Step 4: Open “Notifications”:


Step 5: Click the three dots and choose Block, Edit or Remove options:

Block, Edit or Remove

Remove Push Notifications on Firefox

Step 1: Go to Firefox Options.


Step 2: Go to “Settings”, type “notifications” in the search bar and click "Settings":


Step 3: Click “Remove” on any site you wish notifications gone and click “Save Changes”

remove push notifications firefox

Stop Push Notifications on Opera

Step 1: In Opera, press ALT+P to go to Settings


Step 2: In Setting search, type “Content” to go to Content Settings.

content settings

Step 3: Open Notifications:


Step 4: Do the same as you did with Google Chrome (explained below):

three dots

Eliminate Push Notifications on Safari

Step 1: Open Safari Preferences.


Step 2: Choose the domain from where you like push pop-ups gone and change to "Deny" from "Allow".

Leave a Comment

Your email address will not be published. Required fields are marked *