How To Remove Error 268d3 Technical Support Scam

How To Remove Error 268d3 Technical Support Scam

The article will help you to remove Error 268d3 fully. Follow the browser hijacker removal instructions given at the end of the article.

Error 268d3 is a popular tech support scam that is often accompanied by various forms of malware. It can take over control of the victim machines and deliver additional threats to the affected computers. The criminal controllers behind it attempt to coerce the users into paying the money for fake tech support.

Threat Summary

NameError 268d3
TypeTech Support Scam
Short DescriptionThe Error 268d3 message usually comes in the form of a web browser window controlled by background Adobe Flash or Javascript code.
SymptomsThe homepage, new tab and search engine of all your browsers will be changed to Error 268d3. Various pop-ups or banners with the message may be spawned.
Distribution MethodFreeware Installations, Bundled Packages
Detection Tool See If Your System Has Been Affected by Error 268d3


Malware Removal Tool

User ExperienceJoin Our Forum to Discuss Error 268d3.

Error 268d3 – Distribution Ways

The Error 268d3 message can be delivered using various ways. One of the primary ones is its inclusion in malware software installers. The relevant malware code that produces the warning message can be inserted in the software installers of various tools. The hackers typically take the setup files of well-known software: utilities, system tools, creative applications, web apps and games both in their free and trial versions. The legitimate files are taken from the official vendors sites, modified and then uploaded to various hacker-controlled portals. Other upload locations include file sharing networks such as BitTorrent. In many cases the malware sites can appear as the legitimate ones by using their text and graphics.

It can also be caused by web scripts or redirects placed on various hacker sites. The users can navigate to the malware pages by interacting with banners and ads that can be placed on hacker-controlled pages or hacker-controlled sites via various ad networks. Another popular relies on the use of spam email messages. The hackers can distribute the error pop-ups as hyperlinks that pose as sites of users interest. Usually they are disguised as legitimate web services or sites: warning messages, reset pages or fake user instructions.

The Error 268D3 can be included as part of browser hijackers. They are malware web browsers plugins that are usually made compatible with the most popular applications: Mozilla Firefox, Safari, Opera, Google Chrome, Internet Explorer and Microsoft Edge. Usually the extensions are available from the browser’s relevant plugin store by having fake developer credentials and user reviews. The entries are often accompanied by elaborate descriptions that seek to capture the users attention. As soon as the malware plugin is installed it may change important default settings to redirect the victims to the malware page: default home page, search engine and new tabs page.

Error 268d3 – In-Depth Information

The Error 268d3 message appears as an intrusive pop-up or banner image that is accompanied by a tech support scam. The criminals attempt to social engineer the victim users by manipulating them into thinking that their computer has serious issues. If a browser hijacker like function is included every time the users starts their web browsers they will receive the Error 268D3 message.

Whatever the case every time the victims are faced with the 268d3 error message they will find that in most cases it comes in the form of a browser page. Using the built-in scripts the page may transform itself to a full screen window. This action may be viewed by the inexperienced users as a legitimate operating system related issue or warning. A sample message reads the following:

This site says…
Error # 268D3
Please call us immediately at (855) 712-8551
Please do not ignore this critical alert. If you close this page,
your computer access will be disabled to prevent further
damage to our network.
Your computer has alerted us that it has been infected with a
virus and spyware. The following information is being stolen…
>Facebook Login
>Credit Card Details
>Email Account Login
>Photos stored on this computer
You must contact us immediately so that our engineers can
walk you through the removal process over the phone. Please
call us within the next 5 minutes to prevent your computer
from being disabled.
Toll Free: (855) 712-8551

The criminals behind the Error 268d3 message attempt to coerce the victim users into thinking that there is a serious issue with their computer and that the fake error message is part of the Microsoft Windows operating system. The produced messages contain different phone numbers associated with the scam:

  • 1-855-712-8551
  • 1-855-466-6491
  • 1-855-976-9325
  • 1-844-912-1933
  • 1-855-381-5333

Updated samples have been found to contain audio messages using Adobe Flash or javascript code. It can be applied to the main site or parts of it, including associated pop-ups and banners. It contains a female voice message that urges the victims into calling the phone number. An example message is the following:

Another variant of the message is drawn in an application frame titled “Your Windows (Microsoft) Computer has been blocked”. It reads the following:

“Your Windows (Microsoft) Computer has been blocked”

Windows System Alert!
Call Microsoft At 1-888-243-333 !
You have been blocked from accessing the Internet.
Your e-mail passwords and other accounts passwords
Your Facebook, skype, AIM, ICQ and other chat logs
Your private & family photos and other sensitive files
Your webcam could be accessed remotely by stalkers

It is Required that you call the number above and get your PC inspected before you continue using your internet, especially for Shopping or Banking.

Call Microsoft At 1-888-243-3533


The error message is displayed even though there may be no active Internet connection. The security community has discovered a lot of different types of related scams, including a lockscreen-based one that prevents the victim users from interacting with their computers until the locker’s code is removed. The warning message is designed to look like a Google Chrome message and the same social engineering tactics to scare the victims. You can see an example in the picture below:


The full text on the site says the following:

Your computer has been Locked
Your computer with IP address – has been infected by the Virus RDN/YahLover.worm!055BCCAC9FEC — Because System Activation KEY has expired & Your information (for example, passwords, messages, and credit cards) have been stolen. Call the Technical Support number +1-844-556-7757 to protect your files and identity from further damage.
Call Technical Support Immediately at 1-844-556-7757
The following data will be compromised if you continue:
1. Passwords
2. Browser History
3. Credit Card Information
The virus is well known for complete identity and credit card theft. Further action through this computer or any computer in the network will reveal private information and involve serious risks.

From a security point of view these scams can also be used as payload mechanisms to facilitate other threats to the target computers:

  • Information Harvesting — The Error 268D3 message can include a malware code that may be configured to scan the system for data that can be hijacked and sent to the hacker operators. It may be anonymous metrics that are composed of information about the hardware components and installed software. When private data is considered it consists of information that can directly expose the victims identity: name, address, phone number, interests, passwords and account credentials.
  • Malware Delivery — The tech support scam and the related engine can be used to deliver dangerous threats to the victims.
  • System Changes — In order to infect the operating system on a deep level and cause a persistent state of execution. Such attempts make it difficult for the users to use manual recovery methods. In these cases only the use of a quality anti-spyware solution can guarantee successful recovery.

Martin Beltov

Martin graduated with a degree in Publishing from Sofia University. As a cyber security enthusiast he enjoys writing about the latest threats and mechanisms of intrusion.

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