FastSupport.com Scam – What Is It? (Update November 2019)
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FastSupport.com Scam – What Is It? (Update November 2019)

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stf-fastsupport-com-scam-what-is-it-fast-support

Update November 2019! What is www.fastsupport.com? Is Fast Support safe? Can you trust FastSupport? Is Fastsupport.com a scam? Does Fastsupport Apple Scam exist?

SIDENOTE: This post was originally published in October 2018. But we gave it an update in November 2019.

This article will help you find out what is FastSupport.com scam, how you may have come across it and why you should avoid it as a general rule of thumb. You can check out the removal instructions provided at the end of this article if you think your PC or Mac is compromised and you need help with detecting and removing malicious software from your computer system.

FastSupport.com is the website of a completely legitimate software. The application is part of the GoToAssist service platform, but unfortunately it is connected with a variety of technical support scams. If you see the FastSupport.com web address, that may be because you have a Trojan horse or another malware causing it to appear in your default browser application. In most cases a tech support scam is tied to the malware and cybercriminals are waiting for you to give them remote access to your computer to perform malicious deeds. You will either get a lockscreen or see pop-ups with telephone number given to supposed support technician under the pretext that they will fix any issues found on your computer.

Threat Summary

NameFastSupport.com
TypeTech Support Scam, Trojan Horse
Short DescriptionYour computer has probably been compromised due to malware, which is showing that you have an alleged problem or even multiple issues or other malware in your PC system, trying to trick you into calling a phone number or giving remote access of your computer to cybercriminals under the pretense they are a team of technicians.
SymptomsMessages, pop-up boxes, redirects, a lockscreen or a fake BSOD (Blue Screen of Death) screen might appear on your computer screen or browser. Malicious actors will try to fool you into calling a phone number or prompting you to visit a platform for providing them access to a remote support connection, while any access to your browsers might get blocked.
Distribution MethodFreeware Installers, Suspicious Sites, Redirects
Detection Tool See If Your System Has Been Affected by FastSupport.com

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Malware Removal Tool

User ExperienceJoin Our Forum to Discuss FastSupport.com.

Fast Support Reviews – Update November 2019

In November 2019, Fast Support Reviews differ depending on the users that have reviewed the service. That can very well stem from the fact that the website is used both to support users and for malicious purposes by malware authors and scammers. It is also interesting that the service have not acknowledged this with an update, news piece or any kind of resolution to the rising problem as the service is providing a Fastsupport.com legitimate usage. Fast Support Reviews matter as they show more than the statistics and what actual users have experienced. Be very careful who to trust and check everything to make sure you are not being lied to.

Fast Support Apple – Update October 2019

FastSupport.com is so widespread now that it is also available for Apple machines. It is common to see people referring to it as Fastsupport Apple Scam and making searches for Fast Support Apple. That is mainly because the scammers are using Fast Support for Apple and users are falling for it as they want to resolve their issues. The Fastsupport Apple Scam is going to continue to grow as the reason for some Apple users to fall for that trickery is that they are baffled how viruses can exist for such a secure system made by Apple.

FastSupport.com Scam – Update May 2019

Reports regarding FastSupport.com continue to appear on forums. It appears that scammers are taking advantage of users looking for actual support for various issues. One particular user has shared that he got scammed while searching for Canon support on Google. The user believed he was really contacting the needed support but the truth is he got in touch with an experienced scammer.

The scammer told the user to install software that would control his machine remotely in order to inspect his computer settings. In this particular case, the scammer most likely succeeded in taking screenshots of the victim’s passwords which only shows how dangerous it is to call numbers without checking whether they belong to trustworthy support providers.

So, be extremely careful while you’re searching for support on Google, as you may end up interacting with one of the scammers behind FastSupport.com.

FastSupport.com Scam – Update November 2018

FastSupport.com Scam seems to be active in November 2018 as well. Mac users report that their Macbooks are compromised with FastSupport.com, so apparently they also seem to be affected by such tech support scams. The website and GoToAssist tool are being used in relation and with redirects leading to different landing pages and different phone numbers. One phone number that is recently being used by scam authors is the following:

  • +18882705678

Recently, there has been an activity spike and more users, overall, have been falling victim to a lockscreen or redirects showing the FastSupport.com website page. The scam has been seen to try and trick users that the provided phone number is for something legitimate like HP Printer support and the UK support number of Avast. Be wary of such scams and read on below to see how such scams try to trick victims out of their money or personal information.

FastSupport.com Scam – Update October 2018

FastSupport.com is a website hosting an application which is authentic. Unfortunately, October 2018 marks the time of it being used even more often as a tool involved in scams, pushed by more cybercriminals. Beware, as the tool might open the legitimate GoToAssist.exe app, but that does not mean that the person accessing your computer has good intentions. You may have been lied to or fallen in one of the many scams revolving around the remote access software.

FastSupport.com Scam – Infection Techniques

Different malware could cause the FastSupport.com website to appear in your browsers. The website is the second phase as the first is some malware triggering that redirect. Speaking of, knowing

how to stop redirects on your browser is a good idea. A Trojan horse or other malware could have entered your computer and spread the scam, which then redirects to the FastSupport.com site, triggered by malicious actors claiming to be a Tech Support team. Such malware can come bundled inside a third-party installation or freeware packages. Such packages tend to have additive features selected for the installation process. To avoid installing any such features can be done if you find an Advanced or a Custom settings menu.

In addition, other ways can help the distribution of this tech support scam. From surfing the Internet and reaching new and unverified websites, to clicking on advertisements or redirects related to suspicious links are one of these ways. Freeware applications, regarded as PUPs (potentially unwanted programs) could also be helping in the distribution of the scam in question.

Another technique for spreading the FastSupport.com domain is if a malicious author linked it himself to you or injected it into a service or an application you use often.

Fastsupport Apple Scam – Technical Details

Fastsupport Apple Scam is connected to FastSupport.com – a website of a completely legitimate software. The application is part of the GoToAssist service platform, but unfortunately it is connected with a variety of technical support scams. The GoToAssist service is legitimate. GoToAssist provides remote access to technicians which can help users over live connection. Due to the nature of that service, people with ill intentions will try to push FastSupport scams through GoToAssist.

Another case is If you see the FastSupport.com web address, that may be because you have a Trojan horse or another malware causing it to appear in your default browser application. The Fastsupport Apple Scam is the other name used for this scam as it also exists for Apple users.

The scam involves different telephone numbers and tries to make you believe that you should call one of the numbers to get support and fix your computer that supposedly has various problems. You might even get pop-ups or other messages stating you have a virus or other malware or that your Windows programs do not work as intended.

The scam is affiliated with many, different phone numbers, including the following:

  • +1-888-828-6971
  • +1-855-910-5732

stf-fastsupport-com-scam-fast-support-g2a-rs-customer-attended-app-exe

The trick is to scare you that you think you need support and end up calling one of the phone numbers displayed on your screen or in the most recent case, go to FastSupport.com and register for a free trial and give access of your computer machine to the criminals who stay behind the scam waiting to use the FastSupport Remote Support service. The cybercriminals who are on the other end of the telephone line can try to trick you into thinking that they are part of a legitimate and official tech support team, certified by Microsoft or another customer service that is widely popular. They will try to make you download and install the App’s executable file called G2A-RS Customer Attended App.exe and install it. You can see the executable file’s icon on the right of this paragraph.

Let us assume you do not know what this is and double click the setup and continue with its installation. You may have been lied to it is connected to the G2A.com‘s website as a support service app and somebody influenced you into believing that you need that software. Also that you need to download it from Fastsupport.com and nowhere else.

stf-fastsupport-com-scam-fast-support-gotoassist-launcher

After installation of the GoToAssist service’s application (which has its setup as a direct download located on the FastSupport.com domain – its official download website), you will see the small window shown above this paragraph being dispayed on your Desktop screen. It is in fact a launcher being executed asking you for personal details.

Down here, in the screenshot image, you can see the official website of FastSupport.com where you can donwload the legitimate GoToAssist application:

stf-fastsupport-com-scam-what-is-it-fast-support-main-page

The application itself is tightly connected to the GoToAssist service platform, which has another Web page that is also regarded as an official source for its download. You can see a snapshot of that website mentioned above, from the picture given down here:

stf-fastsupport-com-scam-fast-support-gotoassist-official-website

If the web pages of that service or any similar one are being displayed and you haven’t agreed with anyone to gain remote access to your computer system to fix an issue for you, then its generally a good idea to steer away from such services.

In the event you see anything of the above application and services that are displayed or anything resembling them you should stop with whatever you are doing and thoroughly check what you are doing and if what you are doing is the right thing. You might have a Trojan horse pushing the pop-ups or in some cases the fake BSOD (Blue Screen of Death) or other type of lockscreen, or another malware entirely. It is just not the malware or problem you think you have that the cybercrooks are suggesting.

In case that you continue on and you click on the free trial option from the related button, the following web page will show up:

stf-fastsupport-com-scam-fast-support-gotoassist-free-trial

The page you could witness might be a Microsoft Support help page. Below you can read more on what that could trigger.

As a result of the abovementioned actions, you may start to see messages from that website or ones showing up the related phone number. If that happens, know that your computer is affected or you are about to fall victim to a scam. You could get bombarded with pop-ups, redirects and new windows opening on your browser to try and convince you that your computer device has issues. Clicking somewhere on the page could trigger a similar effect.

The con artists want to make you believe that you have to call the a phone number, provided on the website. They also will lie to you that they are part of a Microsoft Windows customer service. The whole charade is made in a way to convince you into calling the provided number. On top of it all, at the bottom of the page, in small font, there is a clear statement that claims for the site that is not associated with Microsoft. Also, whatever your security system is, do not uninstall, remove or tamper it in any way, as that may further help the cybercriminals behind the scam.

From the website you can see that there is “support” for the following services:

  • Support for Microsoft Windows 7
  • Support for Microsoft Windows 8
  • Support for Microsoft Windows 8.1
  • Support for Microsoft Windows 10

The con artists want to make you believe that the proper way for fixing your computer system is by calling the toll-free phone number, reflected on your screen. They also will lie to you that they are part of the Microsoft technicians team or a similar one. That statement is not true and you should know that Microsoft doesn’t even have a phone number for Support. The whole charade is made in a way to convince you into calling the provided telephone number.

Do NOT try calling the phone number under any circumstances. It is not toll free as promoted on the website, and even the shortest call may cost you a fortune. Not to mention that, while the con artists can present themselves as Microsoft employees, or any other reputable partners, they will try to get personal information and financial data about you. That information can be sold, and you could get into bigger problems, such as identity theft, your bank accounts getting emptied etc.

FastSupport.com Scam Removal

To remove the FastSupport.com tech support scam and its related files manually from your PC, follow the step-by-step removal instructions provided below. If the manual removal guide does not get rid of the scam and its redirects completely, you should search for and remove any leftover items with an advanced anti-malware tool. Software like that will keep your system secure in the future.

FastSupport.com Removal Video:

Tsetso Mihailov

Tsetso Mihailov

Tsetso Mihailov is a tech-geek and loves everything that is tech-related, while observing the latest news surrounding technologies. He has worked in IT before, as a system administrator and a computer repair technician. Dealing with malware since his teens, he is determined to spread word about the latest threats revolving around computer security.

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13 Comments

  1. AvatarKetra

    19176427676 just called my phone saying my computer has a virus that’s going to make it crash. He wanted me to hit the Microsoft button and the letter R at the same time. Then type in http://www.fastsupport.com/576825116
    I THEN confronted him as companies do not call for
    1. Not speaking English,
    2. Having you do things like this.
    3. When asked what state he is calling from he said California but thats New York area code.

    Reply
    1. AvatarJEFF G HAYFORD

      There are warnings before the fastsupport scam hits. I had Chrome open, when I clicked a link it would open – with an unrelated window opened first. I was trying to figure out why this was happening, either before or after I downloaded free files from Cyberlink – a legitimate company/site. I believe they somehow cause this to happen first, to make you think you have a problem. Then all windows locked, a l red box, white text saying there’s a Chrome problem & to call “Microsoft.” I called just to learn what they’re doing – a woman with a heavy accent said she was from Microsoft, asked me to open the “Run” function and enter “iexplore fastsupport.com” then a number & I hung up. NEVER allow access to your system from someone contacting you – only if you request it for tech.

      Reply
  2. AvatarDavid Oliver Newell

    Greetings.
    I had two calls about my
    !”Windows Machine about to lose it’s license “!
    today:
    different groups, same scam.

    I asked the Windows Technician if it would be ok if I opened the “FastSupport.Com” site in a sandbox, and he said “What mean “sandbox”?”
    And enquired about his understanding of VPN’s.

    Well, he lives in India and is poor and has no way to make money, and I had an interesting conversation with him.

    Just another human being, trying to get what he wants, with no knowledge of who he is.

    Reply
    1. Tsetso MihailovTsetso Mihailov (Post author)

      Ketra, Jeff, and David, thank you for sharing your experience with the scammers.

      @David – most such scams are indeed run by Indian people and they usually try to play the “I am poor” card if notthing else works.

      Reply
  3. Avatargary wagner

    I just had a run-in with fast support .com. Sounded like a scam from the first words out of the guy’s mouth and by the time he got to telling me how many hundreds of dollars it was going to cost to get the two Russian hackers off my computer along with the thousands of emails and websites they had put there, a whole string of which he SHOWED me including ”child pornography” etc., it was more than obvious and I told him to give me back control of my computer, and he did, far as I know. But that’s not why I have called this meeting… Know how I got hooked up with him in the first place? The Verizon Customer Service lady GAVE me his phone number identifying it as a Google 24-hour help line!!!!! Sheesh.

    Reply
    1. Tsetso MihailovTsetso Mihailov (Post author)

      @gary wagner, that sounds like a very deep scheme.

      Are you sure those were the real Verizon? If yes, call them and notify them about it, so they don’t end up giving the phone number to other people.

      Reply
  4. AvatarJohn

    Just got a call from fake MS with a 649 area code (Turks and Caicos Islands). They said I was infected and offered a website or a push 9 for tech support. I opted for the latter to hear the scam (MS ain’t gonna call me). The support, “Bob” instructed me to enter “browser” and “R” at the same time and it brought up a dialogue box under the run command. I asked him why and he told me so they could scan me. I asked him where the URL would take me and he said “to the server”. I asked him who’s server and it was a strong 2 eat before he said Microsoft’s server. I politely declined and he promptly hung up.

    Take-a-way is they are cloning phone numbers and proactively contacting potential marks.

    Reply
    1. AvatarJohn

      Oops. I left out “Bob” instructed me to type “WWW.fastsupport.com” into the command line. That was when I asked him where it would take me.

      Reply
  5. AvatarPaulita Laing-Carpenter

    I have been getting calls from a 312 & 303 area codes (Illinois & Colorado) about the fact that I need to give them access to my computer so that they can uninstall a software that they claim now had some issues then they will give me the location of a form for me to fill so that I can get a refund of $399
    (The back story is I did allow these guys to fix my computer in the past but after some of the things I have read I am now more leery about giving them access)
    I tried to ask them cant you give me the information so I can remove it myself & if you know that I paid the money and I am owed a refund why do you have to access my computer in order for that to happen??? I spoke to two different individuals & in both cases they hung up

    Reply
    1. AvatarMilena Dimitrova

      Hi Paulita,

      Have you noticed anything wrong with your computer or your payment information after you previously gave them access?

      Reply
  6. AvatarVirginia

    I been hacked too on 2019 August 16 they stole my bank accounts http://www.fastsupport .com

    Reply
  7. Avatara

    I keep getting calls about getting money taken out of my bank account if i dont cancel the program. I never even paid for the program to begin with, the first lady i talked to last month told me she canceled it, today the guy said i had to log into the gotoassist website so he can refund me my money. BUT the website he provided was a search website for people. first mistake! thats where i caught him. he tried telling me i signed up in 2017 and gave me an address to where i was but that wasn’t where i was living in 2017, mistake #2. then he gave me a second address which also was not where i was living, then he gave me my mothers name, all information you can find publicly online *with the website he first tried to get me to type into my address bar. I told him theres no way hes going to get money from my bank account because ive never used my bank account for such a thing. he then hung up on me :D can’t fool me bitch!

    Reply
    1. AvatarMilena Dimitrova

      Wow, it is mind-boggling what efforts scammers are making to squeeze some information from people. I am glad you knew better and didn’t go with the scammers’ attempts! Great job :)

      Reply

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