Update June 2019! What is www.fastsupport.com? What does Fastsupport.com do? Is Fast Support safe? Can you trust FastSupport? Is Fastsupport.com a scam?
SIDENOTE: This post was originally published in October 2018. But we gave it an update in June 2019.
This article will help you find out what is FastSupport.com scam, how you may have come across it and why you should avoid it as a general rule of thumb. You can check out the removal instructions provided at the end of this article if you think your PC or Mac is compromised and you need help with detecting and removing malicious software from your computer system.
FastSupport.com is the website of a completely legitimate software. The application is part of the GoToAssist service platform, but unfortunately it is connected with a variety of technical support scams. If you see the FastSupport.com web address, that may be because you have a Trojan horse or another malware causing it to appear in your default browser application. In most cases a tech support scam is tied to the malware and cybercriminals are waiting for you to give them remote access to your computer to perform malicious deeds. You will either get a lockscreen or see pop-ups with telephone number given to supposed support technician under the pretext that they will fix any issues found on your computer.
|Type||Tech Support Scam, Trojan Horse|
|Short Description||Your computer has probably been compromised due to malware, which is showing that you have an alleged problem or even multiple issues or other malware in your PC system, trying to trick you into calling a phone number or giving remote access of your computer to cybercriminals under the pretense they are a team of technicians.|
|Symptoms||Messages, pop-up boxes, redirects, a lockscreen or a fake BSOD (Blue Screen of Death) screen might appear on your computer screen or browser. Malicious actors will try to fool you into calling a phone number or prompting you to visit a platform for providing them access to a remote support connection, while any access to your browsers might get blocked.|
|Distribution Method||Freeware Installers, Suspicious Sites, Redirects|
|Detection Tool|| See If Your System Has Been Affected by FastSupport.com |
Malware Removal Tool
|User Experience||Join Our Forum to Discuss FastSupport.com.|
FastSupport.com Scam – Update May 2019
Reports regarding FastSupport.com continue to appear on forums. It appears that scammers are taking advantage of users looking for actual support for various issues. One particular user has shared that he got scammed while searching for Canon support on Google. The user believed he was really contacting the needed support but the truth is he got in touch with an experienced scammer.
The scammer told the user to install software that would control his machine remotely in order to inspect his computer settings. In this particular case, the scammer most likely succeeded in taking screenshots of the victim’s passwords which only shows how dangerous it is to call numbers without checking whether they belong to trustworthy support providers.
So, be extremely careful while you’re searching for support on Google, as you may end up interacting with one of the scammers behind FastSupport.com.
FastSupport.com Scam – Update November 2018
FastSupport.com Scam seems to be active in November 2018 as well. Mac users report that their Macbooks are compromised with FastSupport.com, so apparently they also seem to be affected by such tech support scams. The website and GoToAssist tool are being used in relation and with redirects leading to different landing pages and different phone numbers. One phone number that is recently being used by scam authors is the following:
Recently, there has been an activity spike and more users, overall, have been falling victim to a lockscreen or redirects showing the FastSupport.com website page. The scam has been seen to try and trick users that the provided phone number is for something legitimate like HP Printer support and the UK support number of Avast. Be wary of such scams and read on below to see how such scams try to trick victims out of their money or personal information.
FastSupport.com Scam – Update October 2018
FastSupport.com is a website hosting an application which is authentic. Unfortunately, October 2018 marks the time of it being used even more often as a tool involved in scams, pushed by more cybercriminals. Beware, as the tool might open the legitimate GoToAssist.exe app, but that does not mean that the person accessing your computer has good intentions. You may have been lied to or fallen in one of the many scams revolving around the remote access software.
FastSupport.com Scam – Infection Techniques
Different malware could cause the FastSupport.com website to appear in your browsers. The website is the second phase as the first is some malware triggering that redirect. Speaking of, knowinghow to stop redirects on your browser is a good idea. A Trojan horse or other malware could have entered your computer and spread the scam, which then redirects to the FastSupport.com site, triggered by malicious actors claiming to be a Tech Support team. Such malware can come bundled inside a third-party installation or freeware packages. Such packages tend to have additive features selected for the installation process. To avoid installing any such features can be done if you find an Advanced or a Custom settings menu.
In addition, other ways can help the distribution of this tech support scam. From surfing the Internet and reaching new and unverified websites, to clicking on advertisements or redirects related to suspicious links are one of these ways. Freeware applications, regarded as PUPs (potentially unwanted programs) could also be helping in the distribution of the scam in question.
Another technique for spreading the FastSupport.com domain is if a malicious author linked it himself to you or injected it into a service or an application you use often.
FastSupport.com Scam – Technical Details
FastSupport.com is a website of a the website of a completely legitimate software. The application is part of the GoToAssist service platform, but unfortunately it is connected with a variety of technical support scams. The GoToAssist service is legitimate. GoToAssist provides remote access to technicians which can help users over live connection. Due to the nature of that service, people with ill intentions will try to push FastSupport scams through GoToAssist.
Another case is If you see the FastSupport.com web address, that may be because you have a Trojan horse or another malware causing it to appear in your default browser application.
The scam involves different telephone numbers and tries to make you believe that you should call one of the numbers to get support and fix your computer that supposedly has various problems. You might even get pop-ups or other messages stating you have a virus or other malware or that your Windows programs do not work as intended.
The scam is affiliated with many, different phone numbers, including the following:
The trick is to scare you that you think you need support and end up calling one of the phone numbers displayed on your screen or in the most recent case, go to FastSupport.com and register for a free trial and give access of your computer machine to the criminals who stay behind the scam waiting to use the FastSupport Remote Support service. The cybercriminals who are on the other end of the telephone line can try to trick you into thinking that they are part of a legitimate and official tech support team, certified by Microsoft or another customer service that is widely popular. They will try to make you download and install the App’s executable file called G2A-RS Customer Attended App.exe and install it. You can see the executable file’s icon on the right of this paragraph.
Let us assume you do not know what this is and double click the setup and continue with its installation. You may have been lied to it is connected to the G2A.com‘s website as a support service app and somebody influenced you into believing that you need that software. Also that you need to download it from Fastsupport.com and nowhere else.
After installation of the GoToAssist service’s application (which has its setup as a direct download located on the FastSupport.com domain – its official download website), you will see the small window shown above this paragraph being dispayed on your Desktop screen. It is in fact a launcher being executed asking you for personal details.
Down here, in the screenshot image, you can see the official website of FastSupport.com where you can donwload the legitimate GoToAssist application:
The application itself is tightly connected to the GoToAssist service platform, which has another Web page that is also regarded as an official source for its download. You can see a snapshot of that website mentioned above, from the picture given down here:
If the web pages of that service or any similar one are being displayed and you haven’t agreed with anyone to gain remote access to your computer system to fix an issue for you, then its generally a good idea to steer away from such services.
In the event you see anything of the above application and services that are displayed or anything resembling them you should stop with whatever you are doing and thoroughly check what you are doing and if what you are doing is the right thing. You might have a Trojan horse pushing the pop-ups or in some cases the fake BSOD (Blue Screen of Death) or other type of lockscreen, or another malware entirely. It is just not the malware or problem you think you have that the cybercrooks are suggesting.
In case that you continue on and you click on the free trial option from the related button, the following web page will show up:
The page you could witness might be a Microsoft Support help page. Below you can read more on what that could trigger.
As a result of the abovementioned actions, you may start to see messages from that website or ones showing up the related phone number. If that happens, know that your computer is affected or you are about to fall victim to a scam. You could get bombarded with pop-ups, redirects and new windows opening on your browser to try and convince you that your computer device has issues. Clicking somewhere on the page could trigger a similar effect.
The con artists want to make you believe that you have to call the a phone number, provided on the website. They also will lie to you that they are part of a Microsoft Windows customer service. The whole charade is made in a way to convince you into calling the provided number. On top of it all, at the bottom of the page, in small font, there is a clear statement that claims for the site that is not associated with Microsoft. Also, whatever your security system is, do not uninstall, remove or tamper it in any way, as that may further help the cybercriminals behind the scam.
From the website you can see that there is “support” for the following services:
- Support for Microsoft Windows 7
- Support for Microsoft Windows 8
- Support for Microsoft Windows 8.1
- Support for Microsoft Windows 10
The con artists want to make you believe that the proper way for fixing your computer system is by calling the toll-free phone number, reflected on your screen. They also will lie to you that they are part of the Microsoft technicians team or a similar one. That statement is not true and you should know that Microsoft doesn’t even have a phone number for Support. The whole charade is made in a way to convince you into calling the provided telephone number.
Do NOT try calling the phone number under any circumstances. It is not toll free as promoted on the website, and even the shortest call may cost you a fortune. Not to mention that, while the con artists can present themselves as Microsoft employees, or any other reputable partners, they will try to get personal information and financial data about you. That information can be sold, and you could get into bigger problems, such as identity theft, your bank accounts getting emptied etc.
FastSupport.com Scam Removal
To remove the FastSupport.com tech support scam and its related files manually from your PC, follow the step-by-step removal instructions provided below. If the manual removal guide does not get rid of the scam and its redirects completely, you should search for and remove any leftover items with an advanced anti-malware tool. Software like that will keep your system secure in the future.