THREAT REMOVAL

FastSupport.com Scam – What Is It?

What is www.fastsupport.com? Is Fast Support safe? Can you trust FastSupport? Is Fastsupport.com a scam? Does Fastsupport Apple Scam exist?

stf-fastsupport-com-scam-what-is-it-fast-support

This article will help you find out what is FastSupport.com scam, how you may have come across it and why you should avoid it as a general rule of thumb. You can check out the removal instructions provided at the end of this article if you think your PC or Mac is compromised and you need help with detecting and removing malicious software from your computer system.

FastSupport.com Website and Scam

FastSupport.com is the website of a completely legitimate software. The application is part of the GoToAssist service platform, but unfortunately it is connected with a variety of technical support scams. If you see the FastSupport.com web address, that may be because you have a Trojan horse or another malware causing it to appear in your default browser application.

In most cases a tech support scam is tied to the malware and cybercriminals are waiting for you to give them remote access to your computer to perform malicious deeds. You will either get a lockscreen or see pop-ups with telephone number given to supposed support technician under the pretext that they will fix any issues found on your computer.

Scam or not, legitimate companies are using the application and website as well, to help out people remotely, with their computer issues. That makes it difficult to distinguish the con artists from the real helpers and so, you will need to inform yourself on how to tell them apart, starting with the article provided here. Be advised that scammers may constantly change their tactics, so think before you act.

FastSupport.com Summary

Name FastSupport.com
Type Tech Support Scam, Trojan Horse
Short Description Your computer has probably been compromised due to malware, which is showing that you have an alleged problem or even multiple issues or other malware in your PC system, trying to trick you into calling a phone number or giving remote access of your computer to cybercriminals under the pretense they are a team of technicians.
Symptoms Messages, pop-up boxes, redirects, a lockscreen or a fake BSOD (Blue Screen of Death) screen might appear on your computer screen or browser. Malicious actors will try to fool you into calling a phone number or prompting you to visit a platform for providing them access to a remote support connection, while any access to your browsers might get blocked.
Distribution Method Freeware Installers, Suspicious Sites, Redirects
Detection Tool See If Your System Has Been Affected by malware

Download

Malware Removal Tool

User Experience Join Our Forum to Discuss FastSupport.com.

Fast Support Reviews – Update March 2020

In January 2020, Fast Support Reviews differ depending on the users that have reviewed the service. That can very well stem from the fact that the website is used both to support users and for malicious purposes by malware authors and scammers. It is also interesting that the service have not acknowledged this with an update, news piece or any kind of resolution to the rising problem as the service is providing a Fastsupport.com legitimate usage.

Fast Support Reviews matter as they show more than the statistics and what actual users have experienced. Be very careful who to trust and check everything to make sure you are not being lied to. FastSupport.com is so widespread now that it is also available for Apple machines. It is common to see people referring to it as Fastsupport Apple Scam and making searches for Fast Support Apple.

That is due to the scammers using Fast Support for Apple and users are falling for it as they want to resolve their issues. The Fastsupport Apple Scam is going to continue to grow as the reason for some Apple users to fall for that trickery is that they are baffled how viruses can exist for such a secure system made by Apple.

Reports regarding FastSupport.com continue to appear on forums. It appears that scammers are taking advantage of users looking for actual support for various issues. One particular user has shared that he got scammed while searching for Canon support on Google. The user believed he was really contacting the needed support but the truth is he got in touch with an experienced scammer.

The scammer told the user to install software that would control his machine remotely in order to inspect his computer settings. In this particular case, the scammer most likely succeeded in taking screenshots of the victim’s passwords which only shows how dangerous it is to call numbers without checking whether they belong to trustworthy support providers. So, be extremely careful while you’re searching for support on Google, as you may end up interacting with one of the scammers behind the FastSupport.com site.

FastSupport.com Scam seems to be active for owners of Macintosh systems as well. Mac users report that their Macbooks are compromised with FastSupport.com, so apparently they also seem to be affected by such tech support scams. The website and GoToAssist tool are being used in relation and with redirects leading to different landing pages and different phone numbers. One phone number that is recently being used by scam authors is the following:

  • +18882705678

Recently, there has been an activity spike and more users, overall, have been falling victim to a lockscreen or redirects showing the FastSupport.com website page. The scam has been seen to try and trick users that the provided phone number is for something legitimate like HP Printer support and the UK support number of Avast. Be wary of such scams and read on below to see how such scams try to trick victims out of their money or personal information.

FastSupport.com is a website hosting an application which is authentic. Unfortunately, October 2018 marks the time of it being used even more often as a tool involved in scams, pushed by more cybercriminals. Beware, as the tool might open the legitimate GoToAssist.exe app, but that does not mean that the person accessing your computer has good intentions. You may have been lied to or fallen in one of the many scams revolving around the remote access software.

FastSupport.com Scam – Infection Techniques

Different malware could cause the FastSupport.com website to appear in your browsers. The website is the second phase as the first is some malware triggering that redirect. Speaking of, knowing how to stop redirects on your browser is a good idea.

A Trojan horse or other malware could have entered your computer and spread the scam, which then redirects to the FastSupport.com site, triggered by malicious actors claiming to be a Tech Support team. Such malware can come bundled inside a third-party installation or freeware packages. Such packages tend to have additive features selected for the installation process. To avoid installing any such features can be done if you find an Advanced or a Custom settings menu.

In addition, other ways can help the distribution of this tech support scam. From surfing the Internet and reaching new and unverified websites, to clicking on advertisements or redirects related to suspicious links are one of these ways. Freeware applications, regarded as PUPs (potentially unwanted programs) could also be helping in the distribution of the scam in question.

Another technique for spreading the FastSupport.com domain is if a malicious author linked it himself to you or injected it into a service or an application you use often.

Fastsupport Apple Scam – Technical Details

Fastsupport Apple Scam is connected to FastSupport.com – a website of a completely legitimate software. The application is part of the GoToAssist service platform, but unfortunately it is connected with a variety of technical support scams. The GoToAssist service is legitimate. GoToAssist provides remote access to technicians which can help users over live connection. Due to the nature of that service, people with ill intentions will try to push FastSupport scams through GoToAssist.

Another case is If you see the FastSupport.com web address, that may be because you have a Trojan horse or another malware causing it to appear in your default browser application. The Fastsupport Apple Scam is the other name used for this scam as it also exists for Apple users.

The scam involves different telephone numbers and tries to make you believe that you should call one of the numbers to get support and fix your computer that supposedly has various problems. You might even get pop-ups or other messages stating you have a virus or other malware or that your Windows programs do not work as intended.

The scam is affiliated with many, different phone numbers, including the following:

  • +1-888-828-6971
  • +1-855-910-5732

stf-fastsupport-com-scam-fast-support-g2a-rs-customer-attended-app-exe

The trick is to scare you that you think you need support and end up calling one of the phone numbers displayed on your screen or in the most recent case, go to FastSupport.com and register for a free trial and give access of your computer machine to the criminals who stay behind the scam waiting to use the FastSupport Remote Support service.

Cybercriminals who are on the other end of the telephone line can try to trick you into thinking that they are part of a legitimate and official tech support team, certified by Microsoft or another customer service that is widely popular. They will try to make you download and install the App’s executable file called G2A-RS Customer Attended App.exe and install it. You can see the executable file’s icon on the right of this paragraph.

Let us assume you do not know what this is and double click the setup and continue with its installation. You may have been lied to it is connected to the G2A.com‘s website as a support service app and somebody influenced you into believing that you need that software. Also that you need to download it from Fastsupport.com and nowhere else.

stf-fastsupport-com-scam-fast-support-gotoassist-launcher

After installation of the GoToAssist service’s application (which has its setup as a direct download located on the FastSupport.com domain – its official download website), you will see the small window shown above this paragraph being dispayed on your Desktop screen. It is in fact a launcher being executed asking you for personal details.

Down here, in the screenshot image, you can see the official website of FastSupport.com where you can donwload the legitimate GoToAssist application:

stf-fastsupport-com-scam-what-is-it-fast-support-main-page

The application itself is tightly connected to the GoToAssist service platform, which has another Web page that is also regarded as an official source for its download. You can see a snapshot of that website mentioned above, from the picture given down here:

stf-fastsupport-com-scam-fast-support-gotoassist-official-website

If the web pages of that service or any similar one are being displayed and you haven’t agreed with anyone to gain remote access to your computer system to fix an issue for you, then its generally a good idea to steer away from such services.

In the event you see anything of the above application and services that are displayed or anything resembling them you should stop with whatever you are doing and thoroughly check what you are doing and if what you are doing is the right thing. You might have a Trojan horse pushing the pop-ups or in some cases the fake BSOD (Blue Screen of Death) or other type of lockscreen, or another malware entirely. It is just not the malware or problem you think you have that the cybercrooks are suggesting.

In case that you continue on and you click on the free trial option from the related button, the following web page will show up:

stf-fastsupport-com-scam-fast-support-gotoassist-free-trial

The page you could witness might be a Microsoft Support help page. Below you can read more on what that could trigger.

As a result of the abovementioned actions, you may start to see messages from that website or ones showing up the related phone number. If that happens, know that your computer is affected or you are about to fall victim to a scam. You could get bombarded with pop-ups, redirects and new windows opening on your browser to try and convince you that your computer device has issues. Clicking somewhere on the page could trigger a similar effect.

The con artists want to make you believe that you have to call the a phone number, provided on the website. They also will lie to you that they are part of a Microsoft Windows customer service. The whole charade is made in a way to convince you into calling the provided number. On top of it all, at the bottom of the page, in small font, there is a clear statement that claims for the site that is not associated with Microsoft. Also, whatever your security system is, do not uninstall, remove or tamper it in any way, as that may further help the cybercriminals behind the scam.

From the website you can see that there is “support” for the following services:

  • Support for Microsoft Windows 7
  • Support for Microsoft Windows 8
  • Support for Microsoft Windows 8.1
  • Support for Microsoft Windows 10

The con artists want to make you believe that the proper way for fixing your computer system is by calling the toll-free phone number, reflected on your screen. They also will lie to you that they are part of the Microsoft technicians team or a similar one. That statement is not true and you should know that Microsoft doesn’t even have a phone number for Support. The whole charade is made in a way to convince you into calling the provided telephone number.

Do NOT try calling the phone number under any circumstances. It is not toll free as promoted on the website, and even the shortest call may cost you a fortune. Not to mention that, while the con artists can present themselves as Microsoft employees, or any other reputable partners, they will try to get personal information and financial data about you. That information can be sold, and you could get into bigger problems, such as identity theft, your bank accounts getting emptied etc.

FastSupport.com Scam Removal

To remove the FastSupport.com tech support scam and its related files manually from your PC, follow the step-by-step removal instructions provided below. If the manual removal guide does not get rid of the scam and its redirects completely, you should search for and remove any leftover items with an advanced anti-malware tool. Software like that will keep your system secure in the future.

FastSupport.com Removal Video:

Tsetso Mihailov

Tsetso Mihailov

Tsetso Mihailov is a tech-geek and loves everything that is tech-related, while observing the latest news surrounding technologies. He has worked in IT before, as a system administrator and a computer repair technician. Dealing with malware since his teens, he is determined to spread word about the latest threats revolving around computer security.

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Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer

How to Remove FastSupport.com from Windows.


Step 1: Boot Your PC In Safe Mode to isolate and remove FastSupport.com

OFFER

Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!
We Recommend To Scan Your PC with SpyHunter

Keep in mind, that SpyHunter’s scanner is only for malware detection. If SpyHunter detects malware on your PC, you will need to purchase SpyHunter's malware removal tool to remove the malware threats. Read our SpyHunter 5 review. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria

1. Hold Windows key() + R


2. The "Run" Window will appear. In it, type "msconfig" and click OK.


3. Go to the "Boot" tab. There select "Safe Boot" and then click "Apply" and "OK".
Tip: Make sure to reverse those changes by unticking Safe Boot after that, because your system will always boot in Safe Boot from now on.


4. When prompted, click on "Restart" to go into Safe Mode.


5. You can recognise Safe Mode by the words written on the corners of your screen.


Step 2: Uninstall FastSupport.com and related software from Windows

Here is a method in few easy steps that should be able to uninstall most programs. No matter if you are using Windows 10, 8, 7, Vista or XP, those steps will get the job done. Dragging the program or its folder to the recycle bin can be a very bad decision. If you do that, bits and pieces of the program are left behind, and that can lead to unstable work of your PC, errors with the file type associations and other unpleasant activities. The proper way to get a program off your computer is to Uninstall it. To do that:


1. Hold the Windows Logo Button and "R" on your keyboard. A Pop-up window will appear.


2. In the field type in "appwiz.cpl" and press ENTER.


3. This will open a window with all the programs installed on the PC. Select the program that you want to remove, and press "Uninstall"
Follow the instructions above and you will successfully uninstall most programs.


Step 3: Clean any registries, created by FastSupport.com on your computer.

The usually targeted registries of Windows machines are the following:

  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnce
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunOnce

You can access them by opening the Windows registry editor and deleting any values, created by FastSupport.com there. This can happen by following the steps underneath:

1. Open the Run Window again, type "regedit" and click OK.


2. When you open it, you can freely navigate to the Run and RunOnce keys, whose locations are shown above.


3. You can remove the value of the virus by right-clicking on it and removing it.
Tip: To find a virus-created value, you can right-click on it and click "Modify" to see which file it is set to run. If this is the virus file location, remove the value.

IMPORTANT!
Before starting "Step 4", please boot back into Normal mode, in case you are currently in Safe Mode.
This will enable you to install and use SpyHunter 5 successfully.

Step 4: Scan for FastSupport.com with SpyHunter Anti-Malware Tool

1. Click on the "Download" button to proceed to SpyHunter's download page.


It is recommended to run a scan before purchasing the full version of the software to make sure that the current version of the malware can be detected by SpyHunter. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria.


2. After you have installed SpyHunter, wait for it to update automatically.

SpyHunter5-update-2018


3. After the update process has finished, click on the 'Malware/PC Scan' tab. A new window will appear. Click on 'Start Scan'.

SpyHunter5-Free-Scan-2018


4. After SpyHunter has finished scanning your PC for any files of the associated threat and found them, you can try to get them removed automatically and permanently by clicking on the 'Next' button.

SpyHunter-5-Free-Scan-Next-2018

If any threats have been removed, it is highly recommended to restart your PC.


Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer

Get rid of FastSupport.com from Mac OS X.


Step 1: Uninstall FastSupport.com and remove related files and objects

OFFER
Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!
We Recommend To Scan Your Mac with SpyHunter for Mac
Keep in mind, that SpyHunter for Mac needs to purchased to remove the malware threats. Click on the corresponding links to check SpyHunter’s EULA and Privacy Policy


1. Hit the ⇧+⌘+U keys to open Utilities. Another way is to click on “Go” and then click “Utilities”, like the image below shows:


2. Find Activity Monitor and double-click it:


3. In the Activity Monitor look for any suspicious processes, belonging or related to FastSupport.com:

Tip: To quit a process completely, choose the “Force Quit” option.


4. Click on the "Go" button again, but this time select Applications. Another way is with the ⇧+⌘+A buttons.


5. In the Applications menu, look for any suspicious app or an app with a name, similar or identical to FastSupport.com. If you find it, right-click on the app and select “Move to Trash”.


6: Select Accounts, after which click on the Login Items preference. Your Mac will then show you a list of items that start automatically when you log in. Look for any suspicious apps identical or similar to FastSupport.com. Check the app you want to stop from running automatically and then select on the Minus (“-“) icon to hide it.


7: Remove any left-over files that might be related to this threat manually by following the sub-steps below:

  • Go to Finder.
  • In the search bar type the name of the app that you want to remove.
  • Above the search bar change the two drop down menus to “System Files” and “Are Included” so that you can see all of the files associated with the application you want to remove. Bear in mind that some of the files may not be related to the app so be very careful which files you delete.
  • If all of the files are related, hold the ⌘+A buttons to select them and then drive them to “Trash”.

In case you cannot remove FastSupport.com via Step 1 above:

In case you cannot find the virus files and objects in your Applications or other places we have shown above, you can manually look for them in the Libraries of your Mac. But before doing this, please read the disclaimer below:

Disclaimer! If you are about to tamper with Library files on Mac, be sure to know the name of the virus file, because if you delete the wrong file, it may cause irreversible damage to your MacOS. Continue on your own responsibility!

1: Click on "Go" and Then "Go to Folder" as shown underneath:

2: Type in "/Library/LauchAgents/" and click Ok:

3: Delete all of the virus files that have similar or the same name as FastSupport.com. If you believe there is no such file, do not delete anything.

You can repeat the same procedure with the following other Library directories:

→ ~/Library/LaunchAgents
/Library/LaunchDaemons

Tip: ~ is there on purpose, because it leads to more LaunchAgents.


Step 2: Scan for and remove FastSupport.com files from your Mac

When you are facing problems on your Mac as a result of unwanted scripts and programs such as FastSupport.com, the recommended way of eliminating the threat is by using an anti-malware program. SpyHunter for Mac offers advanced security features along with other modules that will improve your Mac’s security and protect it in the future.


Click the button below below to download SpyHunter for Mac and scan for FastSupport.com:


Download

SpyHunter for Mac



Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer


Remove FastSupport.com from Google Chrome.


Step 1: Start Google Chrome and open the drop menu


Step 2: Move the cursor over "Tools" and then from the extended menu choose "Extensions"


Step 3: From the opened "Extensions" menu locate the unwanted extension and click on its "Remove" button.


Step 4: After the extension is removed, restart Google Chrome by closing it from the red "X" button at the top right corner and start it again.


Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer


Erase FastSupport.com from Mozilla Firefox.

Step 1: Start Mozilla Firefox. Open the menu window


Step 2: Select the "Add-ons" icon from the menu.


Step 3: Select the unwanted extension and click "Remove"


Step 4: After the extension is removed, restart Mozilla Firefox by closing it from the red "X" button at the top right corner and start it again.



Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer


Uninstall FastSupport.com from Microsoft Edge.


Step 1: Start Edge browser.


Step 2: Open the drop menu by clicking on the icon at the top right corner.


Step 3: From the drop menu select "Extensions".


Step 4: Choose the suspected malicious extension you want to remove and then click on the gear icon.


Step 5: Remove the malicious extension by scrolling down and then clicking on Uninstall.



Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer


Remove FastSupport.com from Safari.


Step 1: Start the Safari app.


Step 2: After hovering your mouse cursor to the top of the screen, click on the Safari text to open its drop down menu.


Step 3: From the menu, click on "Preferences".

stf-safari preferences


Step 4: After that, select the 'Extensions' Tab.

stf-safari-extensions


Step 5: Click once on the extension you want to remove.


Step 6: Click 'Uninstall'.

stf-safari uninstall

A pop-up window will appear asking for confirmation to uninstall the extension. Select 'Uninstall' again, and the FastSupport.com will be removed.


How to Reset Safari
IMPORTANT: Before resetting Safari make sure you back up all your saved passwords within the browser in case you forget them.

Start Safari and then click on the gear leaver icon.

Click the Reset Safari button and you will reset the browser.


Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer


Eliminate FastSupport.com from Internet Explorer.


Step 1: Start Internet Explorer.


Step 2: Click on the gear icon labeled 'Tools' to open the drop menu and select 'Manage Add-ons'


Step 3: In the 'Manage Add-ons' window.


Step 4: Select the extension you want to remove and then click 'Disable'. A pop-up window will appear to inform you that you are about to disable the selected extension, and some more add-ons might be disabled as well. Leave all the boxes checked, and click 'Disable'.


Step 5: After the unwanted extension has been removed, restart Internet Explorer by closing it from the red 'X' button located at the top right corner and start it again.


16 Comments
  1. AvatarKetra

    19176427676 just called my phone saying my computer has a virus that’s going to make it crash. He wanted me to hit the Microsoft button and the letter R at the same time. Then type in http://www.fastsupport.com/576825116
    I THEN confronted him as companies do not call for
    1. Not speaking English,
    2. Having you do things like this.
    3. When asked what state he is calling from he said California but thats New York area code.

    Reply
    1. AvatarJEFF G HAYFORD

      There are warnings before the fastsupport scam hits. I had Chrome open, when I clicked a link it would open – with an unrelated window opened first. I was trying to figure out why this was happening, either before or after I downloaded free files from Cyberlink – a legitimate company/site. I believe they somehow cause this to happen first, to make you think you have a problem. Then all windows locked, a l red box, white text saying there’s a Chrome problem & to call “Microsoft.” I called just to learn what they’re doing – a woman with a heavy accent said she was from Microsoft, asked me to open the “Run” function and enter “iexplore fastsupport.com” then a number & I hung up. NEVER allow access to your system from someone contacting you – only if you request it for tech.

      Reply
  2. AvatarDavid Oliver Newell

    Greetings.
    I had two calls about my
    !”Windows Machine about to lose it’s license “!
    today:
    different groups, same scam.

    I asked the Windows Technician if it would be ok if I opened the “FastSupport.Com” site in a sandbox, and he said “What mean “sandbox”?”
    And enquired about his understanding of VPN’s.

    Well, he lives in India and is poor and has no way to make money, and I had an interesting conversation with him.

    Just another human being, trying to get what he wants, with no knowledge of who he is.

    Reply
    1. Tsetso MihailovTsetso Mihailov (Post author)

      Ketra, Jeff, and David, thank you for sharing your experience with the scammers.

      @David – most such scams are indeed run by Indian people and they usually try to play the “I am poor” card if notthing else works.

      Reply
  3. Avatargary wagner

    I just had a run-in with fast support .com. Sounded like a scam from the first words out of the guy’s mouth and by the time he got to telling me how many hundreds of dollars it was going to cost to get the two Russian hackers off my computer along with the thousands of emails and websites they had put there, a whole string of which he SHOWED me including ”child pornography” etc., it was more than obvious and I told him to give me back control of my computer, and he did, far as I know. But that’s not why I have called this meeting… Know how I got hooked up with him in the first place? The Verizon Customer Service lady GAVE me his phone number identifying it as a Google 24-hour help line!!!!! Sheesh.

    Reply
    1. Tsetso MihailovTsetso Mihailov (Post author)

      @gary wagner, that sounds like a very deep scheme.

      Are you sure those were the real Verizon? If yes, call them and notify them about it, so they don’t end up giving the phone number to other people.

      Reply
  4. AvatarJohn

    Just got a call from fake MS with a 649 area code (Turks and Caicos Islands). They said I was infected and offered a website or a push 9 for tech support. I opted for the latter to hear the scam (MS ain’t gonna call me). The support, “Bob” instructed me to enter “browser” and “R” at the same time and it brought up a dialogue box under the run command. I asked him why and he told me so they could scan me. I asked him where the URL would take me and he said “to the server”. I asked him who’s server and it was a strong 2 eat before he said Microsoft’s server. I politely declined and he promptly hung up.

    Take-a-way is they are cloning phone numbers and proactively contacting potential marks.

    Reply
    1. AvatarJohn

      Oops. I left out “Bob” instructed me to type “WWW.fastsupport.com” into the command line. That was when I asked him where it would take me.

      Reply
  5. AvatarPaulita Laing-Carpenter

    I have been getting calls from a 312 & 303 area codes (Illinois & Colorado) about the fact that I need to give them access to my computer so that they can uninstall a software that they claim now had some issues then they will give me the location of a form for me to fill so that I can get a refund of $399
    (The back story is I did allow these guys to fix my computer in the past but after some of the things I have read I am now more leery about giving them access)
    I tried to ask them cant you give me the information so I can remove it myself & if you know that I paid the money and I am owed a refund why do you have to access my computer in order for that to happen??? I spoke to two different individuals & in both cases they hung up

    Reply
    1. Milena DimitrovaMilena Dimitrova

      Hi Paulita,

      Have you noticed anything wrong with your computer or your payment information after you previously gave them access?

      Reply
  6. AvatarVirginia

    I been hacked too on 2019 August 16 they stole my bank accounts http://www.fastsupport .com

    Reply
  7. Avatara

    I keep getting calls about getting money taken out of my bank account if i dont cancel the program. I never even paid for the program to begin with, the first lady i talked to last month told me she canceled it, today the guy said i had to log into the gotoassist website so he can refund me my money. BUT the website he provided was a search website for people. first mistake! thats where i caught him. he tried telling me i signed up in 2017 and gave me an address to where i was but that wasn’t where i was living in 2017, mistake #2. then he gave me a second address which also was not where i was living, then he gave me my mothers name, all information you can find publicly online *with the website he first tried to get me to type into my address bar. I told him theres no way hes going to get money from my bank account because ive never used my bank account for such a thing. he then hung up on me :D can’t fool me bitch!

    Reply
    1. Milena DimitrovaMilena Dimitrova

      Wow, it is mind-boggling what efforts scammers are making to squeeze some information from people. I am glad you knew better and didn’t go with the scammers’ attempts! Great job :)

      Reply
  8. AvatarBill Byers

    I have received untold number of phone calls. Area codes are from many states. The caller is never from anywhere other than India. Im always asked to go to my computer and given instructions that lead to the GO TO ASSIST app. I don’t. And get a new phone call. Back in Sept 3018 I did sign up with ZNS Associate LTD for service. $330.00. Now this company I’m told is out of business, its license removed by the US Government. I asked to load in codes that give access to my computer to that the billing department can forward me a form to fill out and then I will receive a refund.
    It always seems bogus. I never complete what the instructions. When ask why not send me a email or land mail I’m given various “Becauses” or explanations.
    Blocking the phonne numbers doesnt stop the calls. I would have to change the phone number.

    Reply
  9. AvatarNed Ragdnuos

    I recently was attempting to contact Apple Support at 1-(800) APL–CARE which is 1-800–275–2273 but I entered the third digit incorrectly and ended up calling 1-800-273-2273 and (thinking it was Apple) I described the issue I was having with iTunes, and they suggested that I should open the Chrome browser and connect to fastsupport at which point I realized that it was possibly a scam because Apple Support initiates the remote viewing-only via a red apple popup from the iCloud and I was not signed into iCloud
    (I have iCloud firewalled and disabled and also have a PFSense DMZ to prevent access to iCloud).

    Anyway, my question is, how can I find the physical location that the operator of 1-800-273-2273 is working from?

    Is the 1-800-273-2273 operator a legitomate business?

    Why isn’t the operator of 1-800-273-2273 required to state the name and physical address of their business?

    Reply
  10. AvatarMarika Clemow

    Just had a call from +1-719-687-8541 (Colorado Springs, CO) with an automated message claiming to be Apple, saying that my Apple ID had been compromised. You press 1 to go to ‘Apple Support’. The person is on a broken phone line, and said my Apple ID has been used in countries like Russia and China and someone is using it to access child pornography. They then ask you to go on your computer, open webpage and type in fastsupport/apple.com to gain remote access. I ended the call at this point. But this is the phising scam tactic they’re using.

    Reply

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