THREAT REMOVAL

Google Customer Reward Program Scam – How to Remove It

This article has been created in order to explain what is the Google Customer Reward Program scam page and how to remove it from your computer and stop such pop-ups in the future as well.

Reports have increased of a fake Google Customer Reward Program messages asking victims to fill out surveys and promising different rewards if they do so. However, these types of surveys are often related to personal infromation being stolen from users, like their names, e-mail addresses and even sensitive data from the likes of passwords and financial credentials. Researchers have detected other pop-ups and browser redirections to be associated with the Google Customer Reward program and this is the main reason why it is recommended that you read this article to learn how to effectively remove Google Customer Reward Program scamming software from your computer.

Threat Summary

NameGoogle Customer Reward Program Scam
TypeAdware/Survey Scam
Short DescriptionTricks victims into filling out fake surveys with the main purpose of getting them to enter their personal details in those surveys.
SymptomsYou start to receive pop-ups and browser redirects to fake web pages that claim that you have been randomly selected as a part of the Google Customer Reward Program to win a prize after completing a survey.
Distribution MethodBundled downloads. Web pages which may advertise it.
Detection Tool See If Your System Has Been Affected by malware

Download

Malware Removal Tool

User ExperienceJoin Our Forum to Discuss Google Customer Reward Program Scam.

Google Customer Reward Program – Distribution Methods

The Google Customer Reward Program is basically a web page. This web page can be seen randomly popping out on your web browser as a result of you possibly having adware or other ad-supported program that is currently residing on your computer. These types of ad-supported programs are likely spread via multiple different types of third-party installers, that belong to free programs you may have downloaded online. Such programs can be your average media player, torrent downloader program, screen recorder or any other program downloaded from torrents or third-party software-providing websites.

Google Customer Reward Program Scam – More Information

When the ad-supported software is installed on your computer, it may change your web browser settings to display browser redirections, like the Google Customer Reward Program one. Once you see this redirect, you may notice that it is extremely well made to resemble an actual reward program:

Text from Image:

Customer reward program

Congratulations!

7 August 2018

We Wish to thank you for the long use of a services from Google!
Every Monday we randomly select several users to take a short survey. In return, we offer them the chance to receive a
valuable gift from our sponsors. This survey allows us to better understand users and make our products better. It wll not
take more than 30 seconds or your time.
You can win the new Samsung Galaxy S9, Movie Card Streaming or iPad Pro. All you need to do to receive a gift is to answer the following 8 questions.
Remember: 10 randomly selected users have received this lnvitatlon, The number of gifts ls limited.
You have X minutes and X seconds to answer the following questions before we give your gift to another happy user
Good luck!

What is interesting is that the crooks have even devised a way to get users to fall for the scam right away by giving a deadline of around 5 minutes time to answer the questions.

Once users have already started the survey, it may demand from them to answer questions that may ask users to enter personal information, such as:

  • Their name.
  • Their e-mail address.
  • Credit card type.
  • Physical address.
  • Language and region.
  • Phone number.

After the survey is complete, a fake web page may pop-out, stating “Congratulations!, you have FREE movie card” or any of the other rewards advertise and the web page wants from users to sign up with their e-mail and their password to win this reward. This fake web page is also a shan and under no circumstances you should give away your personal details to there scammers as they may use it to steal your identity or sell it to others that might do the same thing or even worse – to ask banks and other creditors to give credit on your name and cause you immense headaches by doing so.

Furthermore, since the Google Customer Reward Program scam is likely caused by ad-supported program, you may also see other ads, from the likes of:

  • Browser redirects.
  • Pop-ups.
  • Banners.
  • Ad-supported search results.

Since these third-party advertisements may not only lead you to scamming pages, like the Google Customer Reward program, they may also land a malicious script that might directly infect your computer with malware. This is why, security experts strongly recommend that such indirectly dangerous programs are removed from your computer completely.

Remove Google Customer Reward Program you’re your Browser and Windows

If you want to remove the adware that is causing the Google Customer Reward Program scamming redirects to appear on your computer, you can do so by following the manual or the automatic removal methods below. But since, you do not know what type of program is causing these advertisements to scamming pages to appear, for maximum effectiveness, It is recommend to use specific anti-malware scanner. It will identify the unwanted program from the source and delete all of it’s malicious files and objects completely so that you will no longer see redirects to Google Customer Reward Program and other scams of it’s kind.

Avatar

Ventsislav Krastev

Ventsislav is a cybersecurity expert at SensorsTechForum since 2015. He has been researching, covering, helping victims with the latest malware infections plus testing and reviewing software and the newest tech developments. Having graduated Marketing as well, Ventsislav also has passion for learning new shifts and innovations in cybersecurity that become game changers. After studying Value Chain Management, Network Administration and Computer Administration of System Applications, he found his true calling within the cybersecrurity industry and is a strong believer in the education of every user towards online safety and security.

More Posts - Website

Follow Me:
Twitter


Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer

How to Remove Google Customer Reward Program Scam from Windows.


Step 1: Boot Your PC In Safe Mode to isolate and remove Google Customer Reward Program Scam

OFFER

Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!
We Recommend To Scan Your PC with SpyHunter

Keep in mind, that SpyHunter’s scanner is only for malware detection. If SpyHunter detects malware on your PC, you will need to purchase SpyHunter's malware removal tool to remove the malware threats. Read our SpyHunter 5 review. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria

1. Hold Windows key() + R


2. The "Run" Window will appear. In it, type "msconfig" and click OK.


3. Go to the "Boot" tab. There select "Safe Boot" and then click "Apply" and "OK".
Tip: Make sure to reverse those changes by unticking Safe Boot after that, because your system will always boot in Safe Boot from now on.


4. When prompted, click on "Restart" to go into Safe Mode.


5. You can recognise Safe Mode by the words written on the corners of your screen.


Step 2: Uninstall Google Customer Reward Program Scam and related software from Windows

Here is a method in few easy steps that should be able to uninstall most programs. No matter if you are using Windows 10, 8, 7, Vista or XP, those steps will get the job done. Dragging the program or its folder to the recycle bin can be a very bad decision. If you do that, bits and pieces of the program are left behind, and that can lead to unstable work of your PC, errors with the file type associations and other unpleasant activities. The proper way to get a program off your computer is to Uninstall it. To do that:


1. Hold the Windows Logo Button and "R" on your keyboard. A Pop-up window will appear.


2. In the field type in "appwiz.cpl" and press ENTER.


3. This will open a window with all the programs installed on the PC. Select the program that you want to remove, and press "Uninstall"
Follow the instructions above and you will successfully uninstall most programs.


Step 3: Clean any registries, created by Google Customer Reward Program Scam on your computer.

The usually targeted registries of Windows machines are the following:

  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnce
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunOnce

You can access them by opening the Windows registry editor and deleting any values, created by Google Customer Reward Program Scam there. This can happen by following the steps underneath:

1. Open the Run Window again, type "regedit" and click OK.


2. When you open it, you can freely navigate to the Run and RunOnce keys, whose locations are shown above.


3. You can remove the value of the virus by right-clicking on it and removing it.
Tip: To find a virus-created value, you can right-click on it and click "Modify" to see which file it is set to run. If this is the virus file location, remove the value.

IMPORTANT!
Before starting "Step 4", please boot back into Normal mode, in case you are currently in Safe Mode.
This will enable you to install and use SpyHunter 5 successfully.

Step 4: Scan for Google Customer Reward Program Scam with SpyHunter Anti-Malware Tool

1. Click on the "Download" button to proceed to SpyHunter's download page.


It is recommended to run a scan before purchasing the full version of the software to make sure that the current version of the malware can be detected by SpyHunter. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria.


2. After you have installed SpyHunter, wait for it to update automatically.

SpyHunter5-update-2018


3. After the update process has finished, click on the 'Malware/PC Scan' tab. A new window will appear. Click on 'Start Scan'.

SpyHunter5-Free-Scan-2018


4. After SpyHunter has finished scanning your PC for any files of the associated threat and found them, you can try to get them removed automatically and permanently by clicking on the 'Next' button.

SpyHunter-5-Free-Scan-Next-2018

If any threats have been removed, it is highly recommended to restart your PC.


Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer

Get rid of Google Customer Reward Program Scam from Mac OS X.


Step 1: Uninstall Google Customer Reward Program Scam and remove related files and objects

OFFER
Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!
We Recommend To Scan Your Mac with SpyHunter for Mac
Keep in mind, that SpyHunter for Mac needs to purchased to remove the malware threats. Click on the corresponding links to check SpyHunter’s EULA and Privacy Policy


1. Hit the ⇧+⌘+U keys to open Utilities. Another way is to click on “Go” and then click “Utilities”, like the image below shows:


2. Find Activity Monitor and double-click it:


3. In the Activity Monitor look for any suspicious processes, belonging or related to Google Customer Reward Program Scam:

Tip: To quit a process completely, choose the “Force Quit” option.


4. Click on the "Go" button again, but this time select Applications. Another way is with the ⇧+⌘+A buttons.


5. In the Applications menu, look for any suspicious app or an app with a name, similar or identical to Google Customer Reward Program Scam. If you find it, right-click on the app and select “Move to Trash”.


6: Select Accounts, after which click on the Login Items preference. Your Mac will then show you a list of items that start automatically when you log in. Look for any suspicious apps identical or similar to Google Customer Reward Program Scam. Check the app you want to stop from running automatically and then select on the Minus (“-“) icon to hide it.


7: Remove any left-over files that might be related to this threat manually by following the sub-steps below:

  • Go to Finder.
  • In the search bar type the name of the app that you want to remove.
  • Above the search bar change the two drop down menus to “System Files” and “Are Included” so that you can see all of the files associated with the application you want to remove. Bear in mind that some of the files may not be related to the app so be very careful which files you delete.
  • If all of the files are related, hold the ⌘+A buttons to select them and then drive them to “Trash”.

In case you cannot remove Google Customer Reward Program Scam via Step 1 above:

In case you cannot find the virus files and objects in your Applications or other places we have shown above, you can manually look for them in the Libraries of your Mac. But before doing this, please read the disclaimer below:

Disclaimer! If you are about to tamper with Library files on Mac, be sure to know the name of the virus file, because if you delete the wrong file, it may cause irreversible damage to your MacOS. Continue on your own responsibility!

1: Click on "Go" and Then "Go to Folder" as shown underneath:

2: Type in "/Library/LauchAgents/" and click Ok:

3: Delete all of the virus files that have similar or the same name as Google Customer Reward Program Scam. If you believe there is no such file, do not delete anything.

You can repeat the same procedure with the following other Library directories:

→ ~/Library/LaunchAgents
/Library/LaunchDaemons

Tip: ~ is there on purpose, because it leads to more LaunchAgents.


Step 2: Scan for and remove malware from your Mac

When you are facing problems on your Mac as a result of unwanted scripts, programs and malware, the recommended way of eliminating the threat is by using an anti-malware program. Combo Cleaner offers advanced security features along with other modules that will improve your Mac’s security and protect it in the future.



Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer


Remove Google Customer Reward Program Scam from Google Chrome.


Step 1: Start Google Chrome and open the drop menu


Step 2: Move the cursor over "Tools" and then from the extended menu choose "Extensions"


Step 3: From the opened "Extensions" menu locate the unwanted extension and click on its "Remove" button.


Step 4: After the extension is removed, restart Google Chrome by closing it from the red "X" button at the top right corner and start it again.


Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer


Erase Google Customer Reward Program Scam from Mozilla Firefox.

Step 1: Start Mozilla Firefox. Open the menu window


Step 2: Select the "Add-ons" icon from the menu.


Step 3: Select the unwanted extension and click "Remove"


Step 4: After the extension is removed, restart Mozilla Firefox by closing it from the red "X" button at the top right corner and start it again.



Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer


Uninstall Google Customer Reward Program Scam from Microsoft Edge.


Step 1: Start Edge browser.


Step 2: Open the drop menu by clicking on the icon at the top right corner.


Step 3: From the drop menu select "Extensions".


Step 4: Choose the suspected malicious extension you want to remove and then click on the gear icon.


Step 5: Remove the malicious extension by scrolling down and then clicking on Uninstall.



Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer


Remove Google Customer Reward Program Scam from Safari.


Step 1: Start the Safari app.


Step 2: After hovering your mouse cursor to the top of the screen, click on the Safari text to open its drop down menu.


Step 3: From the menu, click on "Preferences".

stf-safari preferences


Step 4: After that, select the 'Extensions' Tab.

stf-safari-extensions


Step 5: Click once on the extension you want to remove.


Step 6: Click 'Uninstall'.

stf-safari uninstall

A pop-up window will appear asking for confirmation to uninstall the extension. Select 'Uninstall' again, and the Google Customer Reward Program Scam will be removed.


How to Reset Safari
IMPORTANT: Before resetting Safari make sure you back up all your saved passwords within the browser in case you forget them.

Start Safari and then click on the gear leaver icon.

Click the Reset Safari button and you will reset the browser.


Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer


Eliminate Google Customer Reward Program Scam from Internet Explorer.


Step 1: Start Internet Explorer.


Step 2: Click on the gear icon labeled 'Tools' to open the drop menu and select 'Manage Add-ons'


Step 3: In the 'Manage Add-ons' window.


Step 4: Select the extension you want to remove and then click 'Disable'. A pop-up window will appear to inform you that you are about to disable the selected extension, and some more add-ons might be disabled as well. Leave all the boxes checked, and click 'Disable'.


Step 5: After the unwanted extension has been removed, restart Internet Explorer by closing it from the red 'X' button located at the top right corner and start it again.


2 Comments

  1. AvatarRobert

    Hello, I am a system administrator for a small company and I just wanted to say that we receive a bunch of these emails in the weekend. Fortunately I was able to google this before the email reached the company’s inboxes on Monday. What are other dangerous scams to look out for? Thank you for the information.

    Reply
  2. AvatarHenry

    Annoying, I was skeptic and now I find that its a scam.. thanks for the article, but how to remove it from Firefox?! It seems stuck there and whatever I do it is just spammin me with the rewards’ bullocks..

    Reply

Leave a Comment

Your email address will not be published. Required fields are marked *

Time limit is exhausted. Please reload CAPTCHA.

Share on Facebook Share
Loading...
Share on Twitter Tweet
Loading...
Share on Google Plus Share
Loading...
Share on Linkedin Share
Loading...
Share on Digg Share
Share on Reddit Share
Loading...
Share on Stumbleupon Share
Loading...