THREAT REMOVAL

Remove PCmethodsteadfastcloud.online Scam

stf-pcmethodsteadfastcloud-online-pc-method-stead-fast-cloud-fake-tech-support-scam-website-page

Pcmethodsteadfastcloud.online is a website that is related to a tech support scam and hosts it on its main page. The phone number +61-1800-737-431 is used for contacting the supposed support technicians. The scam tries to implement that your computer has been blocked due to a problem and only the “Apple support technicians” behind that phone number can help you. The scam also uses a slightly modified message of the Error #268D3 scam. You will get redirects and pop-ups, which you cannot close that can cause an endless loop. To see how to remove the scam, its website, pop-ups, and redirects, read the article to the end.

Threat Summary

NamePCmethodsteadfastcloud.online
TypeTech Support Scam
Short DescriptionA tech support scam stating that your computer is blocked and trying to scam you into calling a phone number.
SymptomsMessages, pop-up boxes, and redirects appear in your browser. Cybercriminals will try to trick you into calling a phone number, while taking control over your mouse on the website.
Distribution MethodFreeware Installers, Suspicious Sites, Redirects, Trojan Horse
Detection Tool See If Your System Has Been Affected by malware

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User ExperienceJoin Our Forum to Discuss PCmethodsteadfastcloud.online.

Pcmethodsteadfastcloud.online – Spread

Surfing the Web, through unknown websites and clicking on advertisements or redirects related to suspicious links are all common ways in which this tech support scam can use to spread. PUPs (potentially unwanted programs) also distribute the scam.

Undesirable software causing the +61-1800-737-431 number to show up in your browsers or a page claiming to be connected with Apple Support. These sites usually come with third-party installations and freeware packages. The packages have more features selected for installation. To avoid installing the additional features is doable by finding an Advanced or Custom options menu.

Pcmethodsteadfastcloud.online – In Detail

Pcmethodsteadfastcloud.online is a website hosting a tech support scam. The scam uses the phone line +61-1800-737-431. There could be more phone numbers and websites involved with this scam. Criminals that are behind the telephone try to trick you into thinking that they are part of a tech support team of Apple. The website page looks like this:

stf-pcmethodsteadfastcloud-online-pc-method-stead-fast-cloud-fake-tech-support-scam-blocked-computer-268d3-error-pop-up

As you can see the site states that “YOUR COMUTER HAS BEEN BLOCKED”, just like many other tech support scams and ransomware-like ones. You can see what exactly the pop-up message reads, right here:

Pcmethodsteadfastcloud.online says…

** YOUR COMPUTER HAS BEEN BLOCKED **

Error # 268D#3

Please call us immediately at +61-1800-737-431
Do not ignore this critical alert.
If you close this page, your computer access will be disabled to prevent
further damage to our network.

Your computer has alerted us that it has been infected with a virus and
spyware. The following information is being stolen…

>Facebook Login
>Credit Card Details
>Email Account Login
>Photos stored on this computer
You must contact us immediately so that our engineers can walk you
through the removal process over the phone. Please call us within the
next 5 minutes to prevent your computer from being disabled.

Toll Free: +61-1800-737-431

We can clearly see how the text of the pop-up message is trying to imitate that of another tech support scam known as “Error #268D3”.

The message behind it that is written on the website page reads the following:

WARNING!
Your device has been blocked due to suspicious activity! Please call Support Now! Toll Free: +61-1800-737-431 To find right solution.
Are you sure you want to leave this page?
Leave Page | Stay On Page

If you click on any of the options “Leave” or “Stay” you will be bombarded with pop-ups, redirects and new windows of your browser opening and performing the same thing. If you do not click it, do not worry as this tech support scam is engineered better than others and can take control over your mouse (cursor) and click multiple times, loading many redirects, etc. If you switch off of the browser, your mouse control is regained.

That is interesting, but in actuality your mouse cursor is just hidden on pages related to the Pcmethodsteadfastcloud.online scam, which makes the other cursor on the current page active.

The con artists want to make you believe that the only way to fix your PC is calling the +61-1800-737-431 phone number. They also will lie to you that they are part of the Apple technicians team. However, that is not true. Everything is done in a way just to scare you into calling the given number.

Do NOT dial the phone number in any circumstance. It is not free as advertised, and even the shortest call may cost you lots of money. Also, while the con artists may present themselves as Apple employees or other reputable partners, they will try making you provide them with personal information and financial data. That information can be sold, and you could get into bigger trouble.

Pcmethodsteadfastcloud.online Removal

To remove the Pcmethodsteadfastcloud.online tech support scam and its related files manually from your PC, follow the step-by-step removal instructions provided below. If the manual removal guide does not get rid of the scam and its redirects completely, you should search for and remove any leftover items with an advanced anti-malware tool. Software like that will keep your system secure in the future.

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Berta Bilbao

Berta is a dedicated malware researcher, dreaming for a more secure cyber space. Her fascination with IT security began a few years ago when a malware locked her out of her own computer.

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Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer

How to Remove PCmethodsteadfastcloud.online from Windows.


Step 1: Boot Your PC In Safe Mode to isolate and remove PCmethodsteadfastcloud.online

OFFER

Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!
We Recommend To Scan Your PC with SpyHunter

Keep in mind, that SpyHunter’s scanner is only for malware detection. If SpyHunter detects malware on your PC, you will need to purchase SpyHunter's malware removal tool to remove the malware threats. Read our SpyHunter 5 review. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria

1. Hold Windows key() + R


2. The "Run" Window will appear. In it, type "msconfig" and click OK.


3. Go to the "Boot" tab. There select "Safe Boot" and then click "Apply" and "OK".
Tip: Make sure to reverse those changes by unticking Safe Boot after that, because your system will always boot in Safe Boot from now on.


4. When prompted, click on "Restart" to go into Safe Mode.


5. You can recognise Safe Mode by the words written on the corners of your screen.


Step 2: Uninstall PCmethodsteadfastcloud.online and related software from Windows

Here is a method in few easy steps that should be able to uninstall most programs. No matter if you are using Windows 10, 8, 7, Vista or XP, those steps will get the job done. Dragging the program or its folder to the recycle bin can be a very bad decision. If you do that, bits and pieces of the program are left behind, and that can lead to unstable work of your PC, errors with the file type associations and other unpleasant activities. The proper way to get a program off your computer is to Uninstall it. To do that:


1. Hold the Windows Logo Button and "R" on your keyboard. A Pop-up window will appear.


2. In the field type in "appwiz.cpl" and press ENTER.


3. This will open a window with all the programs installed on the PC. Select the program that you want to remove, and press "Uninstall"
Follow the instructions above and you will successfully uninstall most programs.


Step 3: Clean any registries, created by PCmethodsteadfastcloud.online on your computer.

The usually targeted registries of Windows machines are the following:

  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnce
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunOnce

You can access them by opening the Windows registry editor and deleting any values, created by PCmethodsteadfastcloud.online there. This can happen by following the steps underneath:

1. Open the Run Window again, type "regedit" and click OK.


2. When you open it, you can freely navigate to the Run and RunOnce keys, whose locations are shown above.


3. You can remove the value of the virus by right-clicking on it and removing it.
Tip: To find a virus-created value, you can right-click on it and click "Modify" to see which file it is set to run. If this is the virus file location, remove the value.

IMPORTANT!
Before starting "Step 4", please boot back into Normal mode, in case you are currently in Safe Mode.
This will enable you to install and use SpyHunter 5 successfully.

Step 4: Scan for PCmethodsteadfastcloud.online with SpyHunter Anti-Malware Tool

1. Click on the "Download" button to proceed to SpyHunter's download page.


It is recommended to run a scan before purchasing the full version of the software to make sure that the current version of the malware can be detected by SpyHunter. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria.


2. After you have installed SpyHunter, wait for it to update automatically.

SpyHunter5-update-2018


3. After the update process has finished, click on the 'Malware/PC Scan' tab. A new window will appear. Click on 'Start Scan'.

SpyHunter5-Free-Scan-2018


4. After SpyHunter has finished scanning your PC for any files of the associated threat and found them, you can try to get them removed automatically and permanently by clicking on the 'Next' button.

SpyHunter-5-Free-Scan-Next-2018

If any threats have been removed, it is highly recommended to restart your PC.


Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer

Get rid of PCmethodsteadfastcloud.online from Mac OS X.


Step 1: Uninstall PCmethodsteadfastcloud.online and remove related files and objects

OFFER
Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!
We Recommend To Scan Your Mac with SpyHunter for Mac
Keep in mind, that SpyHunter for Mac needs to purchased to remove the malware threats. Click on the corresponding links to check SpyHunter’s EULA and Privacy Policy


1. Hit the ⇧+⌘+U keys to open Utilities. Another way is to click on “Go” and then click “Utilities”, like the image below shows:


2. Find Activity Monitor and double-click it:


3. In the Activity Monitor look for any suspicious processes, belonging or related to PCmethodsteadfastcloud.online:

Tip: To quit a process completely, choose the “Force Quit” option.


4. Click on the "Go" button again, but this time select Applications. Another way is with the ⇧+⌘+A buttons.


5. In the Applications menu, look for any suspicious app or an app with a name, similar or identical to PCmethodsteadfastcloud.online. If you find it, right-click on the app and select “Move to Trash”.


6: Select Accounts, after which click on the Login Items preference. Your Mac will then show you a list of items that start automatically when you log in. Look for any suspicious apps identical or similar to PCmethodsteadfastcloud.online. Check the app you want to stop from running automatically and then select on the Minus (“-“) icon to hide it.


7: Remove any left-over files that might be related to this threat manually by following the sub-steps below:

  • Go to Finder.
  • In the search bar type the name of the app that you want to remove.
  • Above the search bar change the two drop down menus to “System Files” and “Are Included” so that you can see all of the files associated with the application you want to remove. Bear in mind that some of the files may not be related to the app so be very careful which files you delete.
  • If all of the files are related, hold the ⌘+A buttons to select them and then drive them to “Trash”.

In case you cannot remove PCmethodsteadfastcloud.online via Step 1 above:

In case you cannot find the virus files and objects in your Applications or other places we have shown above, you can manually look for them in the Libraries of your Mac. But before doing this, please read the disclaimer below:

Disclaimer! If you are about to tamper with Library files on Mac, be sure to know the name of the virus file, because if you delete the wrong file, it may cause irreversible damage to your MacOS. Continue on your own responsibility!

1: Click on "Go" and Then "Go to Folder" as shown underneath:

2: Type in "/Library/LauchAgents/" and click Ok:

3: Delete all of the virus files that have similar or the same name as PCmethodsteadfastcloud.online. If you believe there is no such file, do not delete anything.

You can repeat the same procedure with the following other Library directories:

→ ~/Library/LaunchAgents
/Library/LaunchDaemons

Tip: ~ is there on purpose, because it leads to more LaunchAgents.


Step 2: Scan for and remove malware from your Mac

When you are facing problems on your Mac as a result of unwanted scripts, programs and malware, the recommended way of eliminating the threat is by using an anti-malware program. Combo Cleaner offers advanced security features along with other modules that will improve your Mac’s security and protect it in the future.



Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer


Remove PCmethodsteadfastcloud.online from Google Chrome.


Step 1: Start Google Chrome and open the drop menu


Step 2: Move the cursor over "Tools" and then from the extended menu choose "Extensions"


Step 3: From the opened "Extensions" menu locate the unwanted extension and click on its "Remove" button.


Step 4: After the extension is removed, restart Google Chrome by closing it from the red "X" button at the top right corner and start it again.


Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer


Erase PCmethodsteadfastcloud.online from Mozilla Firefox.

Step 1: Start Mozilla Firefox. Open the menu window


Step 2: Select the "Add-ons" icon from the menu.


Step 3: Select the unwanted extension and click "Remove"


Step 4: After the extension is removed, restart Mozilla Firefox by closing it from the red "X" button at the top right corner and start it again.



Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer


Uninstall PCmethodsteadfastcloud.online from Microsoft Edge.


Step 1: Start Edge browser.


Step 2: Open the drop menu by clicking on the icon at the top right corner.


Step 3: From the drop menu select "Extensions".


Step 4: Choose the suspected malicious extension you want to remove and then click on the gear icon.


Step 5: Remove the malicious extension by scrolling down and then clicking on Uninstall.



Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer


Remove PCmethodsteadfastcloud.online from Safari.


Step 1: Start the Safari app.


Step 2: After hovering your mouse cursor to the top of the screen, click on the Safari text to open its drop down menu.


Step 3: From the menu, click on "Preferences".

stf-safari preferences


Step 4: After that, select the 'Extensions' Tab.

stf-safari-extensions


Step 5: Click once on the extension you want to remove.


Step 6: Click 'Uninstall'.

stf-safari uninstall

A pop-up window will appear asking for confirmation to uninstall the extension. Select 'Uninstall' again, and the PCmethodsteadfastcloud.online will be removed.


How to Reset Safari
IMPORTANT: Before resetting Safari make sure you back up all your saved passwords within the browser in case you forget them.

Start Safari and then click on the gear leaver icon.

Click the Reset Safari button and you will reset the browser.


Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer


Eliminate PCmethodsteadfastcloud.online from Internet Explorer.


Step 1: Start Internet Explorer.


Step 2: Click on the gear icon labeled 'Tools' to open the drop menu and select 'Manage Add-ons'


Step 3: In the 'Manage Add-ons' window.


Step 4: Select the extension you want to remove and then click 'Disable'. A pop-up window will appear to inform you that you are about to disable the selected extension, and some more add-ons might be disabled as well. Leave all the boxes checked, and click 'Disable'.


Step 5: After the unwanted extension has been removed, restart Internet Explorer by closing it from the red 'X' button located at the top right corner and start it again.


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