This article will help you remove Microsoftsupport.co fully. Follow the tech support scam removal instructions at the end of this article.
Microsoftsupport.co is a website which is connected with a tech support scam and hosts it on that Web address. The scam tries to make you believe that the website is for Microsoft certified technicians, reachable on the +1-855-622-0255 phone number. You might see pop-up messages stating that you need your Windows fixed and that these support technicians will help you if you call the specified number. Your screen may even get locked depending on the affected browser.
|Type||Tech Support Scam|
|Short Description||A tech support scam saying that your computer has issues or malware, thus trying to trick you into calling a phone number.|
|Symptoms||Messages, pop-up boxes, and redirects might appear in your browser. Cybercriminals will try to trick you into calling a phone number, while access to your browser might get blocked.|
|Distribution Method||Freeware Installers, Suspicious Sites, Redirects|
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|User Experience||Join Our Forum to Discuss Microsoftsupport.co.|
Microsoftsupport.co – Spread Tactics
Different software could cause the Microsoftsupport.co website to appear in your browsers on a page claiming to be a Tech Support owned one. Those websites usually come with third-party installations and freeware packages. These packages tend to have additive features selected for the installation process. To avoid installing any such features can be done if you find an Advanced or a Custom options menu.
Unfortunately, other ways can help the distribution of this tech support scam. From surfing the Internet and reaching new and unverified websites, to clicking on advertisements or redirects related to suspicious links are one of these ways. Freeware applications, regarded as PUPs (potentially unwanted programs) could also be helping in the distribution of the scam in question.
Microsoftsupport.co – Technical Analysis
Microsoftsupport.co is a website hosting a tech support scam. The scam involves different telephone numbers and tries to make you believe that you should call one of the numbers to get support and fix your computer. You might even get pop-ups or other messages stating you have a virus or other malware or that your Windows programs do not work properly.
The website states that it offers help for a variety of products, including the following:
- Microsoft Office
- Microsoft Windows Operating System
- Microsoft Outlook
- Microsoft Azure and 365
The trick is to semi-scare you that you think you need support and end up calling one of the phone numbers displayed on your screen. The cybercriminals who are on the other end of the telephone line can try to trick you into thinking that they are part of a legitimate and official tech support team, certified by Microsoft. The main page of the website looks like this:
As you can see above, the site is using a lot of Microsoft logos, including Microsoft products and tries to look legitimate. If you reside in Europe, you might end up on this landing page connected to the same scam and Web domain:
The page states that it is a UK Microsoft Support help page. Also, they post replies in forums to advertise their services. A forum quote is displayed below as an example:
This is a very bad news. There will be a great problem if this malware is not removed as early as possible. If you need any other support you may check Microsoft Support UK at https://microsoftsupport.co/microsoft-support-uk/.
In case you see any messages from that website or see the related phone number, know that your computer is affected or you are about to fall victim to a scam. You could get bombarded with pop-ups, redirects and new windows opening on your browser to try and convince you that your computer device has issues. Clicking somewhere on the page could trigger a similar effect.
The con artists want to make you believe that you have to call the +1-855-622-0255 phone number, provided on the website. They also will lie to you that they are part of a Microsoft Windows customer service. The whole charade is made in a way to convince you into calling the provided number. On top of it all, at the bottom of the page, in small font, there is a clear statement that claims for the site that is not associated with Microsoft. Also, whatever your security system is, do not uninstall, remove or tamper it in any way, as that may further help the cybercriminals behind the scam.
From the website you can see that there is “support” for the following services:
- Support for Microsoft Windows 7
- Support for Microsoft Windows 8
- Support for Microsoft Windows 8.1
- Support for Microsoft Windows 10
The con artists want to make you believe that the proper way for fixing your computer system is by calling the toll-free phone number, reflected on your screen. They also will lie to you that they are part of the Microsoft technicians team or a similar one. That statement is not true and you should know that Microsoft doesn’t even have a phone number for Support. The whole charade is made in a way to convince you into calling the provided telephone number.
Do NOT try calling the phone number under any circumstances. It is not toll free as promoted on the website, and even the shortest call may cost you a fortune. Not to mention that, while the con artists can present themselves as Microsoft employees, or any other reputable partners, they will try to get personal information and financial data about you. That information can be sold, and you could get into bigger problems, such as identity theft, your bank accounts getting emptied etc.
Microsoftsupport.co Scam Removal
To remove the Microsoftsupport.co tech support scam and its related files manually from your PC, follow the step-by-step removal instructions provided below. If the manual removal guide does not get rid of the scam and its redirects completely, you should search for and remove any leftover items with an advanced anti-malware tool. Software like that will keep your system secure in the future.
- Guide 1: How to Remove Microsoftsupport.co from Windows.
- Guide 2: Get rid of Microsoftsupport.co from Mac OS X.
- Guide 3: Remove Microsoftsupport.co from Google Chrome.
- Guide 4: Erase Microsoftsupport.co from Mozilla Firefox.
- Guide 5: Uninstall Microsoftsupport.co from Microsoft Edge.
- Guide 6: Remove Microsoftsupport.co from Safari.
- Guide 7: Eliminate Microsoftsupport.co from Internet Explorer.
How to Remove Microsoftsupport.co from Windows.
Step 1: Boot Your PC In Safe Mode to isolate and remove Microsoftsupport.co
Step 2: Uninstall Microsoftsupport.co and related software from Windows
Here is a method in few easy steps that should be able to uninstall most programs. No matter if you are using Windows 10, 8, 7, Vista or XP, those steps will get the job done. Dragging the program or its folder to the recycle bin can be a very bad decision. If you do that, bits and pieces of the program are left behind, and that can lead to unstable work of your PC, errors with the file type associations and other unpleasant activities. The proper way to get a program off your computer is to Uninstall it.
Step 3: Clean any registries, created by Microsoftsupport.co on your computer.
The usually targeted registries of Windows machines are the following:
You can access them by opening the Windows registry editor and deleting any values, created by Microsoftsupport.co there. This can happen by following the steps underneath:
Get rid of Microsoftsupport.co from Mac OS X.
Step 1: Uninstall Microsoftsupport.co and remove related files and objects
1. Hit the ⇧+⌘+U keys to open Utilities. Another way is to click on “Go” and then click “Utilities”, like the image below shows:
- Go to Finder.
- In the search bar type the name of the app that you want to remove.
- Above the search bar change the two drop down menus to “System Files” and “Are Included” so that you can see all of the files associated with the application you want to remove. Bear in mind that some of the files may not be related to the app so be very careful which files you delete.
- If all of the files are related, hold the ⌘+A buttons to select them and then drive them to “Trash”.
In case you cannot remove Microsoftsupport.co via Step 1 above:
In case you cannot find the virus files and objects in your Applications or other places we have shown above, you can manually look for them in the Libraries of your Mac. But before doing this, please read the disclaimer below:
You can repeat the same procedure with the following other Library directories:
Tip: ~ is there on purpose, because it leads to more LaunchAgents.
Step 2: Scan for and remove malware from your Mac
When you are facing problems on your Mac as a result of unwanted scripts, programs and malware, the recommended way of eliminating the threat is by using an anti-malware program. Combo Cleaner offers advanced security features along with other modules that will improve your Mac’s security and protect it in the future.
Remove Microsoftsupport.co from Google Chrome.
Step 1: Start Google Chrome and open the drop menu
Step 2: Move the cursor over "Tools" and then from the extended menu choose "Extensions"
Step 3: From the opened "Extensions" menu locate the unwanted extension and click on its "Remove" button.
Step 4: After the extension is removed, restart Google Chrome by closing it from the red "X" button at the top right corner and start it again.
Erase Microsoftsupport.co from Mozilla Firefox.
Step 1: Start Mozilla Firefox. Open the menu window
Step 2: Select the "Add-ons" icon from the menu.
Step 3: Select the unwanted extension and click "Remove"
Step 4: After the extension is removed, restart Mozilla Firefox by closing it from the red "X" button at the top right corner and start it again.
Uninstall Microsoftsupport.co from Microsoft Edge.
Step 1: Start Edge browser.
Step 2: Open the drop menu by clicking on the icon at the top right corner.
Step 3: From the drop menu select "Extensions".
Step 4: Choose the suspected malicious extension you want to remove and then click on the gear icon.
Step 5: Remove the malicious extension by scrolling down and then clicking on Uninstall.
Remove Microsoftsupport.co from Safari.
Step 1: Start the Safari app.
Step 2: After hovering your mouse cursor to the top of the screen, click on the Safari text to open its drop down menu.
Step 3: From the menu, click on "Preferences".
Step 4: After that, select the 'Extensions' Tab.
Step 5: Click once on the extension you want to remove.
Step 6: Click 'Uninstall'.
A pop-up window will appear asking for confirmation to uninstall the extension. Select 'Uninstall' again, and the Microsoftsupport.co will be removed.
Eliminate Microsoftsupport.co from Internet Explorer.
Step 1: Start Internet Explorer.
Step 2: Click on the gear icon labeled 'Tools' to open the drop menu and select 'Manage Add-ons'
Step 3: In the 'Manage Add-ons' window.
Step 4: Select the extension you want to remove and then click 'Disable'. A pop-up window will appear to inform you that you are about to disable the selected extension, and some more add-ons might be disabled as well. Leave all the boxes checked, and click 'Disable'.
Step 5: After the unwanted extension has been removed, restart Internet Explorer by closing it from the red 'X' button located at the top right corner and start it again.