Remove Microsoftsupport.co Scam
THREAT REMOVAL

Remove Microsoftsupport.co Scam

This article will help you remove Microsoftsupport.co fully. Follow the tech support scam removal instructions at the end of this article.

Microsoftsupport.co is a website which is connected with a tech support scam and hosts it on that Web address. The scam tries to make you believe that the website is for Microsoft certified technicians, reachable on the +1-855-622-0255 phone number. You might see pop-up messages stating that you need your Windows fixed and that these support technicians will help you if you call the specified number. Your screen may even get locked depending on the affected browser.

Threat Summary

NameMicrosoftsupport.co
TypeTech Support Scam
Short DescriptionA tech support scam saying that your computer has issues or malware, thus trying to trick you into calling a phone number.
SymptomsMessages, pop-up boxes, and redirects might appear in your browser. Cybercriminals will try to trick you into calling a phone number, while access to your browser might get blocked.
Distribution MethodFreeware Installers, Suspicious Sites, Redirects
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User ExperienceJoin Our Forum to Discuss Microsoftsupport.co.

Microsoftsupport.co – Spread Tactics

Different software could cause the Microsoftsupport.co website to appear in your browsers on a page claiming to be a Tech Support owned one. Those websites usually come with third-party installations and freeware packages. These packages tend to have additive features selected for the installation process. To avoid installing any such features can be done if you find an Advanced or a Custom options menu.

Unfortunately, other ways can help the distribution of this tech support scam. From surfing the Internet and reaching new and unverified websites, to clicking on advertisements or redirects related to suspicious links are one of these ways. Freeware applications, regarded as PUPs (potentially unwanted programs) could also be helping in the distribution of the scam in question.

Microsoftsupport.co – Technical Analysis

Microsoftsupport.co is a website hosting a tech support scam. The scam involves different telephone numbers and tries to make you believe that you should call one of the numbers to get support and fix your computer. You might even get pop-ups or other messages stating you have a virus or other malware or that your Windows programs do not work properly.

The website states that it offers help for a variety of products, including the following:

  • Microsoft Office
  • Microsoft Windows Operating System
  • Microsoft Outlook
  • Skype
  • Microsoft Azure and 365

The trick is to semi-scare you that you think you need support and end up calling one of the phone numbers displayed on your screen. The cybercriminals who are on the other end of the telephone line can try to trick you into thinking that they are part of a legitimate and official tech support team, certified by Microsoft. The main page of the website looks like this:

As you can see above, the site is using a lot of Microsoft logos, including Microsoft products and tries to look legitimate. If you reside in Europe, you might end up on this landing page connected to the same scam and Web domain:

The page states that it is a UK Microsoft Support help page. Also, they post replies in forums to advertise their services. A forum quote is displayed below as an example:

This is a very bad news. There will be a great problem if this malware is not removed as early as possible. If you need any other support you may check Microsoft Support UK at https://microsoftsupport.co/microsoft-support-uk/.

In case you see any messages from that website or see the related phone number, know that your computer is affected or you are about to fall victim to a scam. You could get bombarded with pop-ups, redirects and new windows opening on your browser to try and convince you that your computer device has issues. Clicking somewhere on the page could trigger a similar effect.

The con artists want to make you believe that you have to call the +1-855-622-0255 phone number, provided on the website. They also will lie to you that they are part of a Microsoft Windows customer service. The whole charade is made in a way to convince you into calling the provided number. On top of it all, at the bottom of the page, in small font, there is a clear statement that claims for the site that is not associated with Microsoft. Also, whatever your security system is, do not uninstall, remove or tamper it in any way, as that may further help the cybercriminals behind the scam.

From the website you can see that there is “support” for the following services:

  • Support for Microsoft Windows 7
  • Support for Microsoft Windows 8
  • Support for Microsoft Windows 8.1
  • Support for Microsoft Windows 10

The con artists want to make you believe that the proper way for fixing your computer system is by calling the toll-free phone number, reflected on your screen. They also will lie to you that they are part of the Microsoft technicians team or a similar one. That statement is not true and you should know that Microsoft doesn’t even have a phone number for Support. The whole charade is made in a way to convince you into calling the provided telephone number.

Do NOT try calling the phone number under any circumstances. It is not toll free as promoted on the website, and even the shortest call may cost you a fortune. Not to mention that, while the con artists can present themselves as Microsoft employees, or any other reputable partners, they will try to get personal information and financial data about you. That information can be sold, and you could get into bigger problems, such as identity theft, your bank accounts getting emptied etc.

In addition, the website uses cookies as portrayed in the screenshot below:

With GDPR changes in effect, having cookies from that website collecting data from you and your PC is concerning. Especially when no prior notification is sent to users and that usually cybercriminals stand behind such websites looking for personal data to sell on black markets. The website does not have a Privacy Policy either, which is a dead giveaway that there is something wrong.

Microsoftsupport.co Scam Removal

To remove the Microsoftsupport.co tech support scam and its related files manually from your PC, follow the step-by-step removal instructions provided below. If the manual removal guide does not get rid of the scam and its redirects completely, you should search for and remove any leftover items with an advanced anti-malware tool. Software like that will keep your system secure in the future.

Tsetso Mihailov

Tsetso Mihailov

Tsetso Mihailov is a tech-geek and loves everything that is tech-related, while observing the latest news surrounding technologies. He has worked in IT before, as a system administrator and a computer repair technician. Dealing with malware since his teens, he is determined to spread word about the latest threats revolving around computer security.

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