by Berta Bilbao | October 18, 2016 | 0 Comments fake tech support, scam

Windowssupporthelp247.com is a website revolving around a tech support scam. The site uses the 1-800-723-4210 phone number as a contact. The con artists behind this scam could be cold calling you from that number. You can witness redirects when browsing and be unable to interact with your computer device or browser if a lock-screen pop-up shows. They can introduce each other as Tech Support from AVG, Microsoft or other reputable company that has Antivirus software. You should read the article to see how to counter these fake messages.

Threat Summary

Name	Windowssupporthelp247.com
Type	Tech Support Scam
Short Description	The tech support scam is made in a way that tries to push you into calling the phone number provided on the site, trying to make you believe that your PC has issues.
Symptoms	Messages pop up on the site stating that you need to contact the given phone number to fix issues on your computer.
Distribution Method	Freeware Installers, Suspicious Sites, Browser Redirects
Detection Tool	See If Your System Has Been Affected by malware Download Malware Removal Tool
User Experience	Join Our Forum to Discuss Windowssupporthelp247.com.

Windowssupporthelp247.com – Delivery Methods

Thе tech support scam found on the Windowssupporthelp247.com site uses various delivery methods. Very frequently, when you are browsing through the Web and land on unknown pages and forums, you might see the suspicious messages spamming advertising content and redirecting to the site of the scam. Such redirect links and ads could appear from a PUP (potentially unwanted program) found on your PC that is tied to the tech support scam. You will see the 1-800-723-4210 number in message boxes loaded from the website in question.

Undesirable applications which cause for the 1-800-723-4210 phone number to show up on your browsers or make the Windowssupporthelp247.com website to appear and redirect you can be packed inside some third-party installation setups. Freeware and bundled applications usually come with those packages. They might have more features configured to be installed by default. If you want to avoid installations like that, it is possible when you find an Advanced or Custom options menu inside the setup.

Windowssupporthelp247.com – More About It

Windowssupporthelp247.com is a website which is revolving around a technical support scam that tries to trick you into calling the 1-800-723-4210 phone number. The website shows pop-up boxes which display messages that are trying to convince you that you have problems with your personal computer and you need to solve them.

People still fall for this and similar scams. The reason is that the websites used for them can change their domain, their design and phone numbers. The number 1-800-723-4210 is used for many different scams. Some of them are the following:

Microsoft Support
HP LaserJet Support
AVG Antivirus Support

You can see the Windowssupporthelp247.com web page from the image right here:

If the website connected to this tech support scam is loaded inside any browser, a message in a pop-up box will be displayed. The message will sometimes be a lock-screen and block you from using the Web page or clicking on it. New tabs and new windows can open in the browser showing the same message box over and over, blocking your browser and desktop screen a few seconds. Eventually, that can lead to slowing down your computer machine.

Here is an example of one such pop-up message:

An example pop-up message can read:

Windowssupporthelp247.com says…
System Official Support
Your PC has problems due to a virus, malware or a network issue.
Tollfree Number : 1-800-723-4210
Do not turn off your computer or close browser, to avoid any hardware failure.
Fix Windows error 0xC004C003

The cybercriminals want to convince you that you have to call their 1-800-723-4210 phone number for solving problems supposedly found on your PC. They also have an audio file which can be played through Java, Flash or another plugin of your browser on the Windowssupporthelp247.com website. The reason for that is to try and scare you that you indeed have a problem that needs solving right away. The file contains a pre-recorded message that shortly and simply repeats the toll-free number for the Microsoft technical support line. Microsoft does not have any phone numbers, so this is a dead giveaway that the whole thing is fake.

If you somehow ended up on the Windowssupporthelp247.com page of the scam, you might witness in one of the pop-up messages instructions on how you should not interact with your computer, for preventing data loss because of a virus being found. The psychology behind this is for you to keep hearing and seeing such messages until they make you think that you need to call the number.

Do NOT call these crooks as they are just trying to make money off of you. The call is not toll-free as the Windowssupporthelp247.com website advertises and even the shortest of calls can cost a small fortune. Besides that, these criminals will attempt more than once to extract personal details, banking credentials and similar, financial data from you. Anything you provide them with, they will use to steal money directly from you or sell that information on the black market. In the worst case scenario, this can even lead to identity theft and lots of trouble for you.

Remove Windowssupporthelp247.com

To remove Windowssupporthelp247.com manually from your PC, follow the step-by-step removal instructions given below. If the manual removal does not get rid of the scam and redirects effectively, you should search for and remove any leftover items with an advanced anti-malware tool. Such software will keep your system safe in the future.

Berta Bilbao

Berta is a dedicated malware researcher, dreaming for a more secure cyber space. Her fascination with IT security began a few years ago when a malware locked her out of her own computer.

Guide 1: How to Remove Windowssupporthelp247.com from Windows.
Guide 2: Get rid of Windowssupporthelp247.com on Mac OS X.
Guide 3: Remove Windowssupporthelp247.com in Google Chrome.

Guide 4: Erase Windowssupporthelp247.com from Mozilla Firefox.
Guide 5: Uninstall Windowssupporthelp247.com from Microsoft Edge.
Guide 6: Remove Windowssupporthelp247.com from Safari.
Guide 7: Eliminate Windowssupporthelp247.com from Internet Explorer.
Guide 8: Disable Windowssupporthelp247.com Push Notifications in Your Browsers.

Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer Stop Push Pop-ups

How to Remove Windowssupporthelp247.com from Windows.

Step 1: Boot Your PC In Safe Mode to isolate and remove Windowssupporthelp247.com

OFFER

Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!

We Recommend To Scan Your PC with SpyHunter

Keep in mind, that SpyHunter’s scanner is only for malware detection. If SpyHunter detects malware on your PC, you will need to purchase SpyHunter's malware removal tool to remove the malware threats. Read our SpyHunter 5 review. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria

1. Hold Windows key() + R

2. The "Run" Window will appear. In it, type "msconfig" and click OK.

3. Go to the "Boot" tab. There select "Safe Boot" and then click "Apply" and "OK".

Tip: Make sure to reverse those changes by unticking Safe Boot after that, because your system will always boot in Safe Boot from now on.

4. When prompted, click on "Restart" to go into Safe Mode.

5. You can recognise Safe Mode by the words written on the corners of your screen.

Step 2: Uninstall Windowssupporthelp247.com and related software from Windows

Here is a method in few easy steps that should be able to uninstall most programs. No matter if you are using Windows 10, 8, 7, Vista or XP, those steps will get the job done. Dragging the program or its folder to the recycle bin can be a very bad decision. If you do that, bits and pieces of the program are left behind, and that can lead to unstable work of your PC, errors with the file type associations and other unpleasant activities. The proper way to get a program off your computer is to Uninstall it. To do that:

1. Hold the Windows Logo Button and "R" on your keyboard. A Pop-up window will appear.

2. In the field type in "appwiz.cpl" and press ENTER.

3. This will open a window with all the programs installed on the PC. Select the program that you want to remove, and press "Uninstall"

Follow the instructions above and you will successfully uninstall most programs.

Step 3: Clean any registries, created by Windowssupporthelp247.com on your computer.

The usually targeted registries of Windows machines are the following:

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnce
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunOnce

You can access them by opening the Windows registry editor and deleting any values, created by Windowssupporthelp247.com there. This can happen by following the steps underneath:

1. Open the Run Window again, type "regedit" and click OK.

2. When you open it, you can freely navigate to the Run and RunOnce keys, whose locations are shown above.

3. You can remove the value of the virus by right-clicking on it and removing it.

Tip: To find a virus-created value, you can right-click on it and click "Modify" to see which file it is set to run. If this is the virus file location, remove the value.

IMPORTANT!
Before starting "Step 4", please boot back into Normal mode, in case you are currently in Safe Mode.
This will enable you to install and use SpyHunter 5 successfully.

Step 4: Scan for Windowssupporthelp247.com with SpyHunter Anti-Malware Tool

1. Click on the "Download" button to proceed to SpyHunter's download page.

Download

Malware Removal Tool

It is recommended to run a scan before purchasing the full version of the software to make sure that the current version of the malware can be detected by SpyHunter. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria.

2. After you have installed SpyHunter, wait for it to update automatically.

3. After the update process has finished, click on the 'Malware/PC Scan' tab. A new window will appear. Click on 'Start Scan'.

4. After SpyHunter has finished scanning your PC for any files of the associated threat and found them, you can try to get them removed automatically and permanently by clicking on the 'Next' button.

If any threats have been removed, it is highly recommended to restart your PC.

Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer Stop Push Pop-ups

Get rid of Windowssupporthelp247.com from Mac OS X.

Step 1: Uninstall Windowssupporthelp247.com and remove related files and objects

OFFER

Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!

We Recommend To Scan Your Mac with SpyHunter for Mac

Keep in mind, that SpyHunter for Mac needs to purchased to remove the malware threats. Click on the corresponding links to check SpyHunter’s EULA and Privacy Policy

1. Hit the ⇧+⌘+U keys to open Utilities. Another way is to click on “Go” and then click “Utilities”, like the image below shows:

2. Find Activity Monitor and double-click it:

3. In the Activity Monitor look for any suspicious processes, belonging or related to Windowssupporthelp247.com:

Tip: To quit a process completely, choose the “Force Quit” option.

4. Click on the "Go" button again, but this time select Applications. Another way is with the ⇧+⌘+A buttons.

5. In the Applications menu, look for any suspicious app or an app with a name, similar or identical to Windowssupporthelp247.com. If you find it, right-click on the app and select “Move to Trash”.

6: Select Accounts, after which click on the Login Items preference. Your Mac will then show you a list of items that start automatically when you log in. Look for any suspicious apps identical or similar to Windowssupporthelp247.com. Check the app you want to stop from running automatically and then select on the Minus (“-“) icon to hide it.

7: Remove any left-over files that might be related to this threat manually by following the sub-steps below:

Go to Finder.
In the search bar type the name of the app that you want to remove.
Above the search bar change the two drop down menus to “System Files” and “Are Included” so that you can see all of the files associated with the application you want to remove. Bear in mind that some of the files may not be related to the app so be very careful which files you delete.
If all of the files are related, hold the ⌘+A buttons to select them and then drive them to “Trash”.

In case you cannot remove Windowssupporthelp247.com via Step 1 above:

In case you cannot find the virus files and objects in your Applications or other places we have shown above, you can manually look for them in the Libraries of your Mac. But before doing this, please read the disclaimer below:

Disclaimer! If you are about to tamper with Library files on Mac, be sure to know the name of the virus file, because if you delete the wrong file, it may cause irreversible damage to your MacOS. Continue on your own responsibility!

1: Click on "Go" and Then "Go to Folder" as shown underneath:

2: Type in "/Library/LauchAgents/" and click Ok:

3: Delete all of the virus files that have similar or the same name as Windowssupporthelp247.com. If you believe there is no such file, do not delete anything.

You can repeat the same procedure with the following other Library directories:

→ ~/Library/LaunchAgents
/Library/LaunchDaemons

Tip: ~ is there on purpose, because it leads to more LaunchAgents.

Step 2: Scan for and remove Windowssupporthelp247.com files from your Mac

When you are facing problems on your Mac as a result of unwanted scripts and programs such as Windowssupporthelp247.com, the recommended way of eliminating the threat is by using an anti-malware program. SpyHunter for Mac offers advanced security features along with other modules that will improve your Mac’s security and protect it in the future.

Click the button below below to download SpyHunter for Mac and scan for Windowssupporthelp247.com:

Download

SpyHunter for Mac

Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer Stop Push Pop-ups

Remove Windowssupporthelp247.com from Google Chrome.

Step 1: Start Google Chrome and open the drop menu

Step 2: Move the cursor over "Tools" and then from the extended menu choose "Extensions"

Step 3: From the opened "Extensions" menu locate the unwanted extension and click on its "Remove" button.

Step 4: After the extension is removed, restart Google Chrome by closing it from the red "X" button at the top right corner and start it again.

Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer Stop Push Pop-ups

Erase Windowssupporthelp247.com from Mozilla Firefox.

Step 1: Start Mozilla Firefox. Open the menu window

Step 2: Select the "Add-ons" icon from the menu.

Step 3: Select the unwanted extension and click "Remove"

Step 4: After the extension is removed, restart Mozilla Firefox by closing it from the red "X" button at the top right corner and start it again.

Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer Stop Push Pop-ups

Uninstall Windowssupporthelp247.com from Microsoft Edge.

Step 1: Start Edge browser.

Step 2: Open the drop menu by clicking on the icon at the top right corner.

Step 3: From the drop menu select "Extensions".

Step 4: Choose the suspected malicious extension you want to remove and then click on the gear icon.

Step 5: Remove the malicious extension by scrolling down and then clicking on Uninstall.

Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer Stop Push Pop-ups

Remove Windowssupporthelp247.com from Safari.

Step 1: Start the Safari app.

Step 2: After hovering your mouse cursor to the top of the screen, click on the Safari text to open its drop down menu.

Step 3: From the menu, click on "Preferences".

Step 4: After that, select the 'Extensions' Tab.

Step 5: Click once on the extension you want to remove.

Step 6: Click 'Uninstall'.

A pop-up window will appear asking for confirmation to uninstall the extension. Select 'Uninstall' again, and the Windowssupporthelp247.com will be removed.

How to Reset Safari
IMPORTANT: Before resetting Safari make sure you back up all your saved passwords within the browser in case you forget them.

Start Safari and then click on the gear leaver icon.

Click the Reset Safari button and you will reset the browser.

Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer Stop Push Pop-ups

Eliminate Windowssupporthelp247.com from Internet Explorer.

Step 1: Start Internet Explorer.

Step 2: Click on the gear icon labeled 'Tools' to open the drop menu and select 'Manage Add-ons'

Step 3: In the 'Manage Add-ons' window.

Step 4: Select the extension you want to remove and then click 'Disable'. A pop-up window will appear to inform you that you are about to disable the selected extension, and some more add-ons might be disabled as well. Leave all the boxes checked, and click 'Disable'.

Step 5: After the unwanted extension has been removed, restart Internet Explorer by closing it from the red 'X' button located at the top right corner and start it again.