THREAT REMOVAL

Amazon DE Phishing Scam – How to Get Rid of It?

The Amazon DE Phishing Scam is a recent malware infection that is being spread on the Internet by unknown computer hackers. Our in-depth removal article shows how to protect your computers against it, as well as remove existing infections.

Threat Summary

NameAmazon Scam
TypeAdware, PUP, Phishing
Short DescriptionThe Amazon DE Phishing Scam is a new malware attack that is actively being distributed against victims worldwide. It poses as a legitimate message coming from Amazon Germany.
SymptomsThe victims may find that they will be unable to login to their Amazon accounts. Financial abuse and identity theft are possible consequences.
Distribution MethodFreeware Installations, Bundled Packages
Detection Tool See If Your System Has Been Affected by malware

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User ExperienceJoin Our Forum to Discuss Amazon Scam.

Amazon DE Phishing Scam – Distribution

Security experts discovered a dangerous campaign carrying a phishing scam that poses as an official message originating from Amazon DE — The German site of the shopping site. It can be distributed using different tactics and can lead to infections with multiple malware. Depending on the exact configuration the hackers can manipulate the compromised systems into installing viruses such as ransomware and Trojans.

The main spread tactic at the moment is associated with email spam messages. The criminals behind the attacks have hijacked graphics, text font and other content from Amazon. The email messages are redirected from various domains which may appear as being sent by the company. The messages utilize hyperlinks that link to malware sites. They can lead to any of the following user cases:

  • Direct Malware Downloads — Once the users click on the links malware files will be downloaded directly to the victim computers.
  • Malware Redirects — The links can redirect to hacker-controlled pages that can institute tracking cookies. They are used to extract all sorts of data from the victims and can lead to a persistent installation.span>
  • Phishing Confirmation — Interactions with the email can signal the hacker operators that the scam is effective.

The email messages contain the following message:

Guten ag,

Wir mussten leider aufgrund wiederholt fehlegeschlagener Anmeldeversuche
Ihr Nutzkerkonto temporar einscranken.
Zur erneuten Herstellung des Kontozugriffs is ein Abgleich Ihrer hinterlegten Daten
erforderlich.

Wir biten Sie daher Ihre Daten zu bestatigen, sollten Sie dieser E-Mail
nicht innerhalb von 48 Stunden nachkommen, mussen wir Ihr Nutzekonto aufgrund von
Datenschutzgrunden sperren.

Eine Reaktivierung kann dann nur noch uber den Postweg erfolgen.

Weiter zum Datenabgleich

Wir freuen uns auf Ihren nachsen Besuch!

Amazon.de

An automated English-language translate reads the following:

Good day,

Unfortunately we had to due to repeatedly failed attempts to register
Temporarily incise your user account.
To re-establish the account access is a comparison of your stored data
required.

We therefore ask you to confirm your details should you receive this email
We do not have to pay your account within 48 hours due to
Lock privacy policy.

A reactivation can then only be done by post.

Continue to reconcile data

We look forward to your visit!

Amazon.de

The Amazon DE Phishing Scam can also be embedded in various infected software installers. They are usually composed of the installers of popular software that are taken from the official vendors and then modified to include the malware code. The usual places to find them are hacker-controlled sites that may pose as legitimate services (such as the Amazon DE home page itself), file sharing networks like BitTorrent and other methods. Note that in some cases the victims may be able to defend against the infection by clicking on unchecking certain options during the installation process.

Another frequent employed by the hackers is the use of browser hijackers. They represent malware browser plugins that are spread through hacker-controlled sites and P2P networks. When social engineering tricks the hacker operators can opt to include fake instances in the software repositories. Once installed they can infect the host, change the browser settings by redirecting the victims to a hacker-controlled site and causing other malware actions. Such instances are made for the most popular applications: Mozilla Firefox, Google Chrome, Edge, Internet Explorer and Safari.

Amazon DE Phishing Scam – Analysis

The Amazon DE Phishing Scam is a typical malware threat that is actively being pushed to potential victims worldwide. The current attack campaign uses the German language version of the shopping site as the spoof victim and attempts to trick users into interacting with it. The messages are being sent using different domains and senders. In many cases can be sent as redirect messages which is another trick that can increase the potential interactions.

The discovered instance redirect the users to a specific page that can be programmed to appear as an Amazon login page. The hackers can model it after the legitimate service and thus retrieve the victim’s credentials. This hack can then be used to hijack their account and conduct further fraud. The Amazon profiles usually are composed of a variety of sensitive personal data that can be abused. A likely scenario can include blackmail tactics where the criminals can contact the victims and demand a ransom fee for not releasing valuable information to the public. In other cases they can attempt to use the login details for other web services thus gaining access to them as well. A third scenario can involve financial fraud as payment card information is frequently stored in the Amazon accounts.

Amazon DE Phishing Scam – How to Avoid It?

Amazon DE Phishing Scam can be avoided by upgrading the spam filters to include newer versions that include these instances. As they can be upgraded further and used in other attack campaigns the users need to pay attention for the usual signs.

Most scam messages utilize text and graphics that can be taken from the official sources however in the majority of them the emails may look incomplete. Phishing emails can include spelling and grammar mistakes as the criminals are not professional media experts and do not employ editors. Content mistakes are a clear sign of scams and such messages should be discarded at the moment. Any hyperlinks that look suspicion or link to domains and pages that are not hosted on the official sites of the relevant services should be blacklisted.

Hackers can also use threats such as account closure messages. Popular variants force the users into replying to certain messages with personal information. They should be discarded immediately.

Remember that if such messages reach the internal network of a business or government organizations the security or system administrator should be immediately notified! We recommend that every user scans their systems for malware to make sure that their devices are clean of viruses.

Remove Amazon DE Phishing Scam Adware

To remove Amazon DE Phishing Scam manually from your computer, follow the step-by-step instructions manual provided down here. If the manual removal does not get rid of the ads and shopping pop-ups from appearing, you should search for and remove any leftovers with an advanced anti-malware tool. Such a program can keep your computer secure in the future.

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Martin Beltov

Martin graduated with a degree in Publishing from Sofia University. As a cyber security enthusiast he enjoys writing about the latest threats and mechanisms of intrusion.

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Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer

How to Remove Amazon Scam from Windows.


Step 1: Boot Your PC In Safe Mode to isolate and remove Amazon Scam

OFFER

Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!
We Recommend To Scan Your PC with SpyHunter

Keep in mind, that SpyHunter’s scanner is only for malware detection. If SpyHunter detects malware on your PC, you will need to purchase SpyHunter's malware removal tool to remove the malware threats. Read our SpyHunter 5 review. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria

1. Hold Windows key() + R


2. The "Run" Window will appear. In it, type "msconfig" and click OK.


3. Go to the "Boot" tab. There select "Safe Boot" and then click "Apply" and "OK".
Tip: Make sure to reverse those changes by unticking Safe Boot after that, because your system will always boot in Safe Boot from now on.


4. When prompted, click on "Restart" to go into Safe Mode.


5. You can recognise Safe Mode by the words written on the corners of your screen.


Step 2: Uninstall Amazon Scam and related software from Windows

Here is a method in few easy steps that should be able to uninstall most programs. No matter if you are using Windows 10, 8, 7, Vista or XP, those steps will get the job done. Dragging the program or its folder to the recycle bin can be a very bad decision. If you do that, bits and pieces of the program are left behind, and that can lead to unstable work of your PC, errors with the file type associations and other unpleasant activities. The proper way to get a program off your computer is to Uninstall it. To do that:


1. Hold the Windows Logo Button and "R" on your keyboard. A Pop-up window will appear.


2. In the field type in "appwiz.cpl" and press ENTER.


3. This will open a window with all the programs installed on the PC. Select the program that you want to remove, and press "Uninstall"
Follow the instructions above and you will successfully uninstall most programs.


Step 3: Clean any registries, created by Amazon Scam on your computer.

The usually targeted registries of Windows machines are the following:

  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnce
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunOnce

You can access them by opening the Windows registry editor and deleting any values, created by Amazon Scam there. This can happen by following the steps underneath:

1. Open the Run Window again, type "regedit" and click OK.


2. When you open it, you can freely navigate to the Run and RunOnce keys, whose locations are shown above.


3. You can remove the value of the virus by right-clicking on it and removing it.
Tip: To find a virus-created value, you can right-click on it and click "Modify" to see which file it is set to run. If this is the virus file location, remove the value.

IMPORTANT!
Before starting "Step 4", please boot back into Normal mode, in case you are currently in Safe Mode.
This will enable you to install and use SpyHunter 5 successfully.

Step 4: Scan for Amazon Scam with SpyHunter Anti-Malware Tool

1. Click on the "Download" button to proceed to SpyHunter's download page.


It is recommended to run a scan before purchasing the full version of the software to make sure that the current version of the malware can be detected by SpyHunter. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria.


2. After you have installed SpyHunter, wait for it to update automatically.

SpyHunter5-update-2018


3. After the update process has finished, click on the 'Malware/PC Scan' tab. A new window will appear. Click on 'Start Scan'.

SpyHunter5-Free-Scan-2018


4. After SpyHunter has finished scanning your PC for any files of the associated threat and found them, you can try to get them removed automatically and permanently by clicking on the 'Next' button.

SpyHunter-5-Free-Scan-Next-2018

If any threats have been removed, it is highly recommended to restart your PC.


Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer

Get rid of Amazon Scam from Mac OS X.


Step 1: Uninstall Amazon Scam and remove related files and objects

OFFER
Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!
We Recommend To Scan Your Mac with SpyHunter for Mac
Keep in mind, that SpyHunter for Mac needs to purchased to remove the malware threats. Click on the corresponding links to check SpyHunter’s EULA and Privacy Policy


1. Hit the ⇧+⌘+U keys to open Utilities. Another way is to click on “Go” and then click “Utilities”, like the image below shows:


2. Find Activity Monitor and double-click it:


3. In the Activity Monitor look for any suspicious processes, belonging or related to Amazon Scam:

Tip: To quit a process completely, choose the “Force Quit” option.


4. Click on the "Go" button again, but this time select Applications. Another way is with the ⇧+⌘+A buttons.


5. In the Applications menu, look for any suspicious app or an app with a name, similar or identical to Amazon Scam. If you find it, right-click on the app and select “Move to Trash”.


6: Select Accounts, after which click on the Login Items preference. Your Mac will then show you a list of items that start automatically when you log in. Look for any suspicious apps identical or similar to Amazon Scam. Check the app you want to stop from running automatically and then select on the Minus (“-“) icon to hide it.


7: Remove any left-over files that might be related to this threat manually by following the sub-steps below:

  • Go to Finder.
  • In the search bar type the name of the app that you want to remove.
  • Above the search bar change the two drop down menus to “System Files” and “Are Included” so that you can see all of the files associated with the application you want to remove. Bear in mind that some of the files may not be related to the app so be very careful which files you delete.
  • If all of the files are related, hold the ⌘+A buttons to select them and then drive them to “Trash”.

In case you cannot remove Amazon Scam via Step 1 above:

In case you cannot find the virus files and objects in your Applications or other places we have shown above, you can manually look for them in the Libraries of your Mac. But before doing this, please read the disclaimer below:

Disclaimer! If you are about to tamper with Library files on Mac, be sure to know the name of the virus file, because if you delete the wrong file, it may cause irreversible damage to your MacOS. Continue on your own responsibility!

1: Click on "Go" and Then "Go to Folder" as shown underneath:

2: Type in "/Library/LauchAgents/" and click Ok:

3: Delete all of the virus files that have similar or the same name as Amazon Scam. If you believe there is no such file, do not delete anything.

You can repeat the same procedure with the following other Library directories:

→ ~/Library/LaunchAgents
/Library/LaunchDaemons

Tip: ~ is there on purpose, because it leads to more LaunchAgents.


Step 2: Scan for and remove malware from your Mac

When you are facing problems on your Mac as a result of unwanted scripts, programs and malware, the recommended way of eliminating the threat is by using an anti-malware program. Combo Cleaner offers advanced security features along with other modules that will improve your Mac’s security and protect it in the future.



Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer


Remove Amazon Scam from Google Chrome.


Step 1: Start Google Chrome and open the drop menu


Step 2: Move the cursor over "Tools" and then from the extended menu choose "Extensions"


Step 3: From the opened "Extensions" menu locate the unwanted extension and click on its "Remove" button.


Step 4: After the extension is removed, restart Google Chrome by closing it from the red "X" button at the top right corner and start it again.


Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer


Erase Amazon Scam from Mozilla Firefox.

Step 1: Start Mozilla Firefox. Open the menu window


Step 2: Select the "Add-ons" icon from the menu.


Step 3: Select the unwanted extension and click "Remove"


Step 4: After the extension is removed, restart Mozilla Firefox by closing it from the red "X" button at the top right corner and start it again.



Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer


Uninstall Amazon Scam from Microsoft Edge.


Step 1: Start Edge browser.


Step 2: Open the drop menu by clicking on the icon at the top right corner.


Step 3: From the drop menu select "Extensions".


Step 4: Choose the suspected malicious extension you want to remove and then click on the gear icon.


Step 5: Remove the malicious extension by scrolling down and then clicking on Uninstall.



Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer


Remove Amazon Scam from Safari.


Step 1: Start the Safari app.


Step 2: After hovering your mouse cursor to the top of the screen, click on the Safari text to open its drop down menu.


Step 3: From the menu, click on "Preferences".

stf-safari preferences


Step 4: After that, select the 'Extensions' Tab.

stf-safari-extensions


Step 5: Click once on the extension you want to remove.


Step 6: Click 'Uninstall'.

stf-safari uninstall

A pop-up window will appear asking for confirmation to uninstall the extension. Select 'Uninstall' again, and the Amazon Scam will be removed.


How to Reset Safari
IMPORTANT: Before resetting Safari make sure you back up all your saved passwords within the browser in case you forget them.

Start Safari and then click on the gear leaver icon.

Click the Reset Safari button and you will reset the browser.


Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer


Eliminate Amazon Scam from Internet Explorer.


Step 1: Start Internet Explorer.


Step 2: Click on the gear icon labeled 'Tools' to open the drop menu and select 'Manage Add-ons'


Step 3: In the 'Manage Add-ons' window.


Step 4: Select the extension you want to remove and then click 'Disable'. A pop-up window will appear to inform you that you are about to disable the selected extension, and some more add-ons might be disabled as well. Leave all the boxes checked, and click 'Disable'.


Step 5: After the unwanted extension has been removed, restart Internet Explorer by closing it from the red 'X' button located at the top right corner and start it again.


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