THREAT REMOVAL

Amazon E-Mail Scam – How to Remove It

This article has been created to help explain what is the Amazon E-Mail Scam how you can fully remove it from your computer and stop the adware and pop-ups that cause such scam pages to appear on your PC or Mac.

Reports indicate that there is a new type of e-mail phishing scam, that is spreading via Amazon. The scam aims to trick victims via e-mail that their password is compromised and they need to change it in order to secure it. One of those e-mails even states “Your Amazon password has changed” and aims to get victims to visit a specifically crafted Amazon Website where they are to type in their password to login. Doing this, will result in the criminals gaining access to the victims’ Amazon accounts and start shopping on their behalf immediately. If you have received such e-mails, read this article to understand what may be causing them and how you can secure your computer and block such e-mails in the future as well.

Threat Summary

Name Amazon E-Mail Scams
Type Browser Hijacker
Short Description Aims to modify the settings on your web browser in order to get it to cause browser redirects and display different advertisements.
Symptoms Your web browser begins to display various types of online advertisements, which results in slowing down of your PC.
Distribution Method Bundled downloads. Web pages which may advertise it.
Detection Tool See If Your System Has Been Affected by malware

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User Experience Join Our Forum to Discuss Amazon E-Mail Scams.

Amazon E-mail Phishing Scam – Distribution

The password phishing scam portraying Amazon login may come via a variety of ways, but what is common between them is that they are all spread via e-mail spam messages. These messages often tend to be sent massively by using a pre-set e-mail list of targets. The e-mails could also be faked to spoof actual amazon support e-mails whichr are used by the retailer. This is done with specific software, which copies the layout of the legitimate e-mail and the e-mail’s sender id. The hackers will also steal Amazon images and even go to the extent to manipulate security certificates.

Be advised that if you see e-mails that include your information and pose as Amazon, you should be very careful, since the crooks may have extracted your e-mail as a result of a program that may be using technologies to track your activities on your PC. Usually such programs turn out to be Adware or [wplinkpreview url=”https://sensorstechforum.com/remove-oll3-xyz-hijacker/”]Browser Hijacker software that uses cookies to see what sites you visit and what you type online and this is one way for the scammers to find yours and other people’s e-mails.

Amaon E-Mail Scam – More Information

The phishing e-mail scam of Amazon was recently reported to perform multiple different activities on the computers of victims, all of which begin with a convincing message. According to one victim, nicknamed yankees, the message reported is the following:

yankeees:
I received the following email from Amazon and discovered my password had been changed. I needed to re-set via email. Anyone gotten this? I can’t see how. I’m not a dummy who would get phished and I never use anything other than my home or work computers.

Hello, \ At Amazon we take your security and privacy seriously. As part of our routine monitoring, we discovered that your Amazon.com email address and password may have been compromised. For your security, we have assigned a temporary password to your Amazon.com account because you may have been subject to a “phishing” scam. \ Here’s how phishing works: \ A scam artist sends an email, which is designed to look like it came from a reputable company such as a bank, financial institution, or retailer like Amazon.com, but is in fact a forgery. These emails direct you to a website that looks remarkably similar to the reputable company’s website, where you are asked to provide account information such as your email address and password. Since that website is actually controlled by the phisher, they get the information you entered. \ Go to amazon.com/phish to read more about ways to protect yourself from phishing. \ To reset your password, click “Your Account” at the top of any page on Amazon.com. On the Sign In page, click the “Forgot Your Password?” link to reach the Amazon.com. Password Assistance page. \ After you enter your email or mobile phone number, you will receive an email message containing a personalized link. Click the link from the email and follow the directions provided. \ Your new password will be effective immediately. \ You can also enable Amazon’s Two-Step Verification, a feature that adds an extra layer of security to your account. In addition to entering your password, Two-Step Verification requires you to enter a unique security code during sign in. To learn more about Two-Step Verification, go to Amazon.com. Help, go to Managing Your Account, and click More in Managing Your Account, and then click More under Account Settings. \ Sincerely, \ Amazon.com.

The emails were reported( to contain web links that lead to a fake Amazon log-in web page, which looks identical to the actual login:

Not only this, but some users report that even if they login, the site may have asked them to enter their new password:

Once of the victims has reported that the criminals have begun to shop for items, like Amazon Gift Cards and other items that are hard to track by authorities. The Amazon victims who have suffered from the scam and alerted the authorities have reported that they received e-mails about purchases they haven’t made, which is quite alarming.

Amazon users have been the targets of a lot of different types of scams out there, with a lot of phishing scams being offering Amazon Gift Cards, Rewards, Surprises and other stuff.

So far, the following types of Amazon E-Mail Scams were reported to be currently active:

  • Amazon Order Confirmation E-Mail scam.
  • Amazon Shopping Experience Reward.
  • Amazon Order Notification.
  • Amazon Please Respond E-Mail Scam.
  • Amazon Prime Membership E-Mail Scam.
  • Amazon Please Respond E-mail Scam.
  • Amazon E-Mail Awesome Gift Scam.

More about these types of scams and others can be seen in our report underneath:

Related: [wplinkpreview url=”https://sensorstechforum.com/remove-amazon-phishing-scams/”]Remove Amazon Phishing Scams — How to Identify Them and Protect Yourself

Remove Amazon E-Mail Scam and Secure Your Computer

Since one way these scammers find your information could be via malware or adware apps with trackers. We suggest that you secure your computer and your privacy by looking for and removing any adware or viruses from your device, using the instructions we have provided below. They are created to best assist you in removing these viruses either manually or automatically from your computer. The most preferred way to do a removal is automatically with the aid of an advanced anti-malware software. This program’s primary purpose is to automatically scan your computer and detect any software that might be compromising it’s security as a result of you visiting such Amazon phishing sites.

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Ventsislav Krastev

Ventsislav is a cybersecurity expert at SensorsTechForum since 2015. He has been researching, covering, helping victims with the latest malware infections plus testing and reviewing software and the newest tech developments. Having graduated Marketing as well, Ventsislav also has passion for learning new shifts and innovations in cybersecurity that become game changers. After studying Value Chain Management, Network Administration and Computer Administration of System Applications, he found his true calling within the cybersecrurity industry and is a strong believer in the education of every user towards online safety and security.

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Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer

How to Remove Amazon E-Mail Scams from Windows.


Step 1: Boot Your PC In Safe Mode to isolate and remove Amazon E-Mail Scams

OFFER

Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!
We Recommend To Scan Your PC with SpyHunter

Keep in mind, that SpyHunter’s scanner is only for malware detection. If SpyHunter detects malware on your PC, you will need to purchase SpyHunter's malware removal tool to remove the malware threats. Read our SpyHunter 5 review. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria

1. Hold Windows key() + R


2. The "Run" Window will appear. In it, type "msconfig" and click OK.


3. Go to the "Boot" tab. There select "Safe Boot" and then click "Apply" and "OK".
Tip: Make sure to reverse those changes by unticking Safe Boot after that, because your system will always boot in Safe Boot from now on.


4. When prompted, click on "Restart" to go into Safe Mode.


5. You can recognise Safe Mode by the words written on the corners of your screen.


Step 2: Uninstall Amazon E-Mail Scams and related software from Windows

Here is a method in few easy steps that should be able to uninstall most programs. No matter if you are using Windows 10, 8, 7, Vista or XP, those steps will get the job done. Dragging the program or its folder to the recycle bin can be a very bad decision. If you do that, bits and pieces of the program are left behind, and that can lead to unstable work of your PC, errors with the file type associations and other unpleasant activities. The proper way to get a program off your computer is to Uninstall it. To do that:


1. Hold the Windows Logo Button and "R" on your keyboard. A Pop-up window will appear.


2. In the field type in "appwiz.cpl" and press ENTER.


3. This will open a window with all the programs installed on the PC. Select the program that you want to remove, and press "Uninstall"
Follow the instructions above and you will successfully uninstall most programs.


Step 3: Clean any registries, created by Amazon E-Mail Scams on your computer.

The usually targeted registries of Windows machines are the following:

  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnce
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunOnce

You can access them by opening the Windows registry editor and deleting any values, created by Amazon E-Mail Scams there. This can happen by following the steps underneath:

1. Open the Run Window again, type "regedit" and click OK.


2. When you open it, you can freely navigate to the Run and RunOnce keys, whose locations are shown above.


3. You can remove the value of the virus by right-clicking on it and removing it.
Tip: To find a virus-created value, you can right-click on it and click "Modify" to see which file it is set to run. If this is the virus file location, remove the value.

IMPORTANT!
Before starting "Step 4", please boot back into Normal mode, in case you are currently in Safe Mode.
This will enable you to install and use SpyHunter 5 successfully.

Step 4: Scan for Amazon E-Mail Scams with SpyHunter Anti-Malware Tool

1. Click on the "Download" button to proceed to SpyHunter's download page.


It is recommended to run a scan before purchasing the full version of the software to make sure that the current version of the malware can be detected by SpyHunter. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria.


2. After you have installed SpyHunter, wait for it to update automatically.

SpyHunter5-update-2018


3. After the update process has finished, click on the 'Malware/PC Scan' tab. A new window will appear. Click on 'Start Scan'.

SpyHunter5-Free-Scan-2018


4. After SpyHunter has finished scanning your PC for any files of the associated threat and found them, you can try to get them removed automatically and permanently by clicking on the 'Next' button.

SpyHunter-5-Free-Scan-Next-2018

If any threats have been removed, it is highly recommended to restart your PC.


Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer

Get rid of Amazon E-Mail Scams from Mac OS X.


Step 1: Uninstall Amazon E-Mail Scams and remove related files and objects

OFFER
Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!
We Recommend To Scan Your Mac with SpyHunter for Mac
Keep in mind, that SpyHunter for Mac needs to purchased to remove the malware threats. Click on the corresponding links to check SpyHunter’s EULA and Privacy Policy


1. Hit the ⇧+⌘+U keys to open Utilities. Another way is to click on “Go” and then click “Utilities”, like the image below shows:


2. Find Activity Monitor and double-click it:


3. In the Activity Monitor look for any suspicious processes, belonging or related to Amazon E-Mail Scams:

Tip: To quit a process completely, choose the “Force Quit” option.


4. Click on the "Go" button again, but this time select Applications. Another way is with the ⇧+⌘+A buttons.


5. In the Applications menu, look for any suspicious app or an app with a name, similar or identical to Amazon E-Mail Scams. If you find it, right-click on the app and select “Move to Trash”.


6: Select Accounts, after which click on the Login Items preference. Your Mac will then show you a list of items that start automatically when you log in. Look for any suspicious apps identical or similar to Amazon E-Mail Scams. Check the app you want to stop from running automatically and then select on the Minus (“-“) icon to hide it.


7: Remove any left-over files that might be related to this threat manually by following the sub-steps below:

  • Go to Finder.
  • In the search bar type the name of the app that you want to remove.
  • Above the search bar change the two drop down menus to “System Files” and “Are Included” so that you can see all of the files associated with the application you want to remove. Bear in mind that some of the files may not be related to the app so be very careful which files you delete.
  • If all of the files are related, hold the ⌘+A buttons to select them and then drive them to “Trash”.

In case you cannot remove Amazon E-Mail Scams via Step 1 above:

In case you cannot find the virus files and objects in your Applications or other places we have shown above, you can manually look for them in the Libraries of your Mac. But before doing this, please read the disclaimer below:

Disclaimer! If you are about to tamper with Library files on Mac, be sure to know the name of the virus file, because if you delete the wrong file, it may cause irreversible damage to your MacOS. Continue on your own responsibility!

1: Click on "Go" and Then "Go to Folder" as shown underneath:

2: Type in "/Library/LauchAgents/" and click Ok:

3: Delete all of the virus files that have similar or the same name as Amazon E-Mail Scams. If you believe there is no such file, do not delete anything.

You can repeat the same procedure with the following other Library directories:

→ ~/Library/LaunchAgents
/Library/LaunchDaemons

Tip: ~ is there on purpose, because it leads to more LaunchAgents.


Step 2: Scan for and remove malware from your Mac

When you are facing problems on your Mac as a result of unwanted scripts, programs and malware, the recommended way of eliminating the threat is by using an anti-malware program. Combo Cleaner offers advanced security features along with other modules that will improve your Mac’s security and protect it in the future.



Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer


Remove Amazon E-Mail Scams from Google Chrome.


Step 1: Start Google Chrome and open the drop menu


Step 2: Move the cursor over "Tools" and then from the extended menu choose "Extensions"


Step 3: From the opened "Extensions" menu locate the unwanted extension and click on its "Remove" button.


Step 4: After the extension is removed, restart Google Chrome by closing it from the red "X" button at the top right corner and start it again.


Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer


Erase Amazon E-Mail Scams from Mozilla Firefox.

Step 1: Start Mozilla Firefox. Open the menu window


Step 2: Select the "Add-ons" icon from the menu.


Step 3: Select the unwanted extension and click "Remove"


Step 4: After the extension is removed, restart Mozilla Firefox by closing it from the red "X" button at the top right corner and start it again.



Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer


Uninstall Amazon E-Mail Scams from Microsoft Edge.


Step 1: Start Edge browser.


Step 2: Open the drop menu by clicking on the icon at the top right corner.


Step 3: From the drop menu select "Extensions".


Step 4: Choose the suspected malicious extension you want to remove and then click on the gear icon.


Step 5: Remove the malicious extension by scrolling down and then clicking on Uninstall.



Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer


Remove Amazon E-Mail Scams from Safari.


Step 1: Start the Safari app.


Step 2: After hovering your mouse cursor to the top of the screen, click on the Safari text to open its drop down menu.


Step 3: From the menu, click on "Preferences".

stf-safari preferences


Step 4: After that, select the 'Extensions' Tab.

stf-safari-extensions


Step 5: Click once on the extension you want to remove.


Step 6: Click 'Uninstall'.

stf-safari uninstall

A pop-up window will appear asking for confirmation to uninstall the extension. Select 'Uninstall' again, and the Amazon E-Mail Scams will be removed.


How to Reset Safari
IMPORTANT: Before resetting Safari make sure you back up all your saved passwords within the browser in case you forget them.

Start Safari and then click on the gear leaver icon.

Click the Reset Safari button and you will reset the browser.


Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer


Eliminate Amazon E-Mail Scams from Internet Explorer.


Step 1: Start Internet Explorer.


Step 2: Click on the gear icon labeled 'Tools' to open the drop menu and select 'Manage Add-ons'


Step 3: In the 'Manage Add-ons' window.


Step 4: Select the extension you want to remove and then click 'Disable'. A pop-up window will appear to inform you that you are about to disable the selected extension, and some more add-ons might be disabled as well. Leave all the boxes checked, and click 'Disable'.


Step 5: After the unwanted extension has been removed, restart Internet Explorer by closing it from the red 'X' button located at the top right corner and start it again.


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