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How to Decrypt heineken@tuta.io Files For Free (CryptConsole Virus)

This article has been created to help you remove the heineken@tuta.io variant of CryptConsole ransomware and show you how you can decrypt files that have been encrypted by this ransomware on your computer.

A new variant of the CryptConsole ransomware virus has been detected by cybersecurity researchers. The malawre now uses the e-mail heineken@tuta.io as a name of the files, that are encrypted by it, however it still drops the same README.txt ransom note on the computers of victims to convince them into paying ransom to get the encrypted files to work again. Unfortunately for the cyber-criminals, the ransomware is now decryptable and you can recover your files for free if you keep reading this article.

Threat Summary

Name heineken@tuta.io Files Virus
Type Ransomware, Cryptovirus
Short Description Aims to encrypt the files on the victim’s computer and then set a random file name, which includes the e-mail heineken@tutanota.io.
Symptoms Files are no longer openable and are renamed plus contain the heineken@tuta.io file extension and a README.txt ransom note, asking victims to pay hefty ransom in BitCoin to get the files decrypted and working.
Distribution Method Spam Emails, Email Attachments, Executable files
Detection Tool See If Your System Has Been Affected by malware


Malware Removal Tool

User Experience Join Our Forum to Discuss heineken@tuta.io Files Virus.
Data Recovery Tool Windows Data Recovery by Stellar Phoenix Notice! This product scans your drive sectors to recover lost files and it may not recover 100% of the encrypted files, but only few of them, depending on the situation and whether or not you have reformatted your drive.

heineken@tuta.io Files Virus –How Does It Infect

This variant of CryptConsole ransomware may use more than one methods to find itself on the computers of victims. The main method which is used by most CryptConsole ransomware variants, including heineken@tuta.io may be malicious e-mail spam messages, also known as malspam. Such e-mails aim to convince victims into believing that they come from legitimate people or companies and they aim to get victims to download a malicious attachments, posing as receipts, invoices or other urgent documents. The crooks often use deceptive tactics to convince the victims:

In addition to via e-mail, the criminals may take advantage of PUPs (potentially unwanted programs), like adware or browser hijackers, that aim to cause a browser redirect to a malicious URL, causing the infection via a JavaScript – induced drive-by download.

Besides these, there are passive methods that are also often used by the cyber-criminals who are behind this virus and those methods usually include uploading the infection file on software websites. There, it may pose as legitimate software, such as:

  • Setup of a program
  • Activator of software.
  • Keygen for activation.
  • Cracks for software or games.
  • Patches.
  • Portable apps or versions of such.

heineken@tutanota.io – Activity

The heineken@tuta.io files ransomware is a variant of the CryptConsole viruses, which basically is a ransomware that is available for purchase or download in the deep web marketplace. From there, anyone who downloads the malware may modify it according to their needs. This is known as ransomware as a service (RaaS) and it is done to make money for the malware author of this virus, whether it is done by selling the malware or simply taking percentage of BitCoins paid from ransom.

The main files that are associated with the heineken@tuta.io, may be the following payload files, detected in other variants as well, but under different file names:

  • smss.exe
  • svchost.exe
  • csrss.exe
  • lsass.exe

After the heineken@tuta.io virus has dropped the above mentioned payload files, the malware may perform privilege elevation techniques that allow it to create mutexes, modify system files of Windows and last but not least, set the encryption module of the heineken@tuta.io virus to run automatically when your boot Windows. This is done by adding a registry value in the following Windows registry sub-keys:

→ HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run

Furthermore, the ransomware may also focus on deleting the backed up files on your computers. These are known as shadow volume copies and they are mirror files that can be recovered easily with Windows System Recovery. To delete those, the heineken@tuta.io may execute a script that may enter the following commands to disable Windows Recovery and delete those shadow volume copies:

→ sc stop VVS
sc stop wscsvc
sc stop WinDefend
sc stop wuauserv
sc stop BITS
sc stop ERSvc
sc stop WerSvc
cmd.exe /C bcdedit /set {default} recoveryenabled No
cmd.exe /C bcdedit /set {default} bootstatuspolicy ignoreallfailures
C:\Windows\System32\cmd.exe” /C vssadmin.exe Delete Shadows /All /Quiet

After doing so, the ransomware may also show it’s README.txt ransom note to the victim, which ususally asks to contact the crooks via their e-mail and negotiate the future of your files, which is not advisable, because the CrytptConsole family of viruses are all decryptable.

heineken@tuta.io Ransomware -Encryption

In order to make it possible for the files on your computer to no longer be able to be opened, the heineken@tuta.io virus scans for them after which starts to encrypt them based on a pre-set list of file extensions, which often consists of files that are regularly used, like:


After this variant of CryptConsole ransomware has been engaged into usage, and encrypts your files, they no longer look the same and are completely renamed with the e-mail heineken@tuta.io at the start of their file names. The files may start to look like the image below shows:

How to Remove Heineken@tuta.io Virus and Decrypt Files Without Paying

If you want to get rid of the heineken@tuta.io version of CryptConsole ransomware, we urge you to follow the removal instructions below. If manual removal does not seem to help, be advised that according to security analysts the best method to remove this virus is automatically with the aid of an advanced anti-malware software. Such tool will effectively scan your computer for malicious files and make sure that it is completely protected from those by removing them and setting up real-time protection in the future.

Furthermore, after removing this variant of CryptConsole ransomware, you can follow the “Decryption Instructions for CryptConsole Ransomware” underneath as they have information how to use the CryptConsole Decrypter by Michael Gillespie (demonslay335) to restore your files for free.

Ventsislav Krastev

Ventsislav is a cybersecurity expert at SensorsTechForum since 2015. He has been researching, covering, helping victims with the latest malware infections plus testing and reviewing software and the newest tech developments. Having graduated Marketing as well, Ventsislav also has passion for learning new shifts and innovations in cybersecurity that become game changers. After studying Value Chain Management, Network Administration and Computer Administration of System Applications, he found his true calling within the cybersecrurity industry and is a strong believer in the education of every user towards online safety and security.

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Step 1: Scan for heineken@tuta.io Files Virus with SpyHunter Anti-Malware Tool

1. Click on the "Download" button to proceed to SpyHunter's download page.

It is recommended to run a scan before purchasing the full version of the software to make sure that the current version of the malware can be detected by SpyHunter. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria.

2. After you have installed SpyHunter, wait for it to update automatically.

scan for and delete ransomware virus step 2

3. After the update process has finished, click on the 'Malware/PC Scan' tab. A new window will appear. Click on 'Start Scan'.

scan for and delete ransomware virus step 3

4. After SpyHunter has finished scanning your PC for any files of the associated threat and found them, you can try to get them removed automatically and permanently by clicking on the 'Next' button.

scan for and delete ransomware virus step 4

If any threats have been removed, it is highly recommended to restart your PC.

Ransomware Automatic Removal - Video Guide

Step 2: Uninstall heineken@tuta.io Files Virus and related malware from Windows

Here is a method in few easy steps that should be able to uninstall most programs. No matter if you are using Windows 10, 8, 7, Vista or XP, those steps will get the job done. Dragging the program or its folder to the recycle bin can be a very bad decision. If you do that, bits and pieces of the program are left behind, and that can lead to unstable work of your PC, errors with the file type associations and other unpleasant activities. The proper way to get a program off your computer is to Uninstall it. To do that:

1. Hold the Windows Logo Button and "R" on your keyboard. A Pop-up window will appear.
delete ransomware from windows step 1

2. In the field type in "appwiz.cpl" and press ENTER.
delete ransomware from windows step 2

3. This will open a window with all the programs installed on the PC. Select the program that you want to remove, and press "Uninstall"
delete ransomware from windows step 3Follow the instructions above and you will successfully delete most unwanted and malicious programs.

Step 3: Clean any registries, created by heineken@tuta.io Files Virus on your computer.

The usually targeted registries of Windows machines are the following:

  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnce
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunOnce

You can access them by opening the Windows registry editor and deleting any values, created by heineken@tuta.io Files Virus there. This can happen by following the steps underneath:

1. Open the Run Window again, type "regedit" and click OK.
delete ransomware virus registries step 1

2. When you open it, you can freely navigate to the Run and RunOnce keys, whose locations are shown above.
delete ransomware virus registries step 2

3. You can remove the value of the virus by right-clicking on it and removing it.
delete ransomware virus registries step 3 Tip: To find a virus-created value, you can right-click on it and click "Modify" to see which file it is set to run. If this is the virus file location, remove the value.

Before starting "Step 4", please boot back into Normal mode, in case you are currently in Safe Mode.
This will enable you to install and use SpyHunter 5 successfully.

Step 4: Boot Your PC In Safe Mode to isolate and remove heineken@tuta.io Files Virus


Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!
We Recommend To Scan Your PC with SpyHunter

Keep in mind, that SpyHunter’s scanner is only for malware detection. If SpyHunter detects malware on your PC, you will need to purchase SpyHunter's malware removal tool to remove the malware threats. Read our SpyHunter 5 review. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria

1. Hold Windows Key + R.
remove ransomware in safe mode step 1

2. The "Run" Window will appear. In it, type "msconfig" and click OK.
remove ransomware in safe mode step 2

3. Go to the "Boot" tab. There select "Safe Boot" and then click "Apply" and "OK".
remove ransomware in safe mode step 3
Tip: Make sure to reverse those changes by unticking Safe Boot after that, because your system will always boot in Safe Boot from now on.

4. When prompted, click on "Restart" to go into Safe Mode.
remove ransomware in safe mode step 4

5. You can recognise Safe Mode by the words written on the corners of your screen.
remove ransomware in safe mode step 5

Step 5: Try to Restore Files Encrypted by heineken@tuta.io Files Virus.

Method 1: Use STOP Decrypter by Emsisoft.

Not all variants of this ransomware can be decrypted for free, but we have added the decryptor used by researchers that is often updated with the variants which become eventually decrypted. You can try and decrypt your files using the instructions below, but if they do not work, then unfortunately your variant of the ransomware virus is not decryptable.

Follow the instructions below to use the Emsisoft decrypter and decrypt your files for free. You can download the Emsisoft decryption tool linked here and then follow the steps provided below:

1 Right-click on the decrypter and click on Run as Administrator as shown below:

stop ransomware decryptor step 1

2. Agree with the license terms:

stop ransomware decryptor step 2

3. Click on "Add Folder" and then add the folders where you want files decrypted as shown underneath:

stop ransomware decryptor step 3

4. Click on "Decrypt" and wait for your files to be decoded.

stop ransomware decryptor step 4

Note: Credit for the decryptor goes to Emsisoft researchers who have made the breakthrough with this virus.

Method 2: Use data recovery software

Ransomware infections and heineken@tuta.io Files Virus aim to encrypt your files using an encryption algorithm which may be very difficult to decrypt. This is why we have suggested a data recovery method that may help you go around direct decryption and try to restore your files. Bear in mind that this method may not be 100% effective but may also help you a little or a lot in different situations.

1. Download the recommended Data Recovery software by clicking on the link underneath:

Simply click on the link and on the website menus on the top, choose Data Recovery - Data Recovery Wizard for Windows or Mac (depending on your OS), and then download and run the tool.

heineken@tuta.io Files Virus-FAQ

What is heineken@tuta.io Files Virus Ransomware?

heineken@tuta.io Files Virus is a ransomware infection - the malicious software that enters your computer silently and blocks either access to the computer itself or encrypt your files. 

Many ransomware viruses use sophisticated encryption algorithms to make your files inaccessible. The goal of ransomware infections is to demand that you pay a ransom payment to get access to your files back.

What Does heineken@tuta.io Files Virus Ransomware Do?

Ransomware in general is a malicious software that is designed to block access to your computer or files until a ransom is paid.

Ransomware viruses can also damage your system, corrupt data and delete files, resulting in the permanent loss of important files.

How Does heineken@tuta.io Files Virus Infect?

Via several ways.heineken@tuta.io Files Virus Ransomware infects computers by being sent via phishing emails, containing virus attachment. This attachment is usually masked as an important document, like an invoice, bank document or even a plane ticket and it looks very convincing to users.

Another way you may become a victim of heineken@tuta.io Files Virus is if you download a fake installer, crack or patch from a low reputation website or if you click on a virus link. Many users report getting a ransomware infection by downloading torrents.

How to Open .heineken@tuta.io Files Virus files?

You can't without a decryptor. At this point, the .heineken@tuta.io Files Virus files are encrypted. You can only open them once they are decrypted using a specific decryption key for the particular algorithm.

What to Do If a Decryptor Does Not Work?

Do not panic, and backup the files. If a decryptor did not decrypt your .heineken@tuta.io Files Virus files successfully, then do not despair, because this virus is still new.

Can I Restore ".heineken@tuta.io Files Virus" Files?

Yes, sometimes files can be restored. We have suggested several file recovery methods that could work if you want to restore .heineken@tuta.io Files Virus files. 

These methods are in no way 100% guaranteed that you will be able to get your files back. But if you have a backup, your chances of success are much greater.

How To Get Rid of heineken@tuta.io Files Virus Virus?

The safest way and the most efficient one for the removal of this ransomware infection is the use a professional anti-malware program.

It will scan for and locate heineken@tuta.io Files Virus ransomware and then remove it without causing any additional harm to your important .heineken@tuta.io Files Virus files.

Can I Report Ransomware to Authorities?

In case your computer got infected with a ransomware infection, you can report it to the local Police departments. It can help authorities worldwide track and determine the perpetrators behind the virus that has infected your computer.

Below, we have prepared a list with government websites, where you can file a report in case you are a victim of a cybercrime:

Cyber-security authorities, responsible for handling ransomware attack reports in different regions all over the world:

Germany - Offizielles Portal der deutschen Polizei

United States - IC3 Internet Crime Complaint Centre

United Kingdom - Action Fraud Police

France - Ministère de l'Intérieur

Italy - Polizia Di Stato

Spain - Policía Nacional

Netherlands - Politie

Poland - Policja

Portugal - Polícia Judiciária

Greece - Cyber Crime Unit (Hellenic Police)

India - Mumbai Police - CyberCrime Investigation Cell

Australia - Australian High Tech Crime Center

Reports may be responded to in different timeframes, depending on your local authorities.

Can You Stop Ransomware from Encrypting Your Files?

Yes, you can prevent ransomware. The best way to do this is to ensure your computer system is updated with the latest security patches, use a reputable anti-malware program and firewall, backup your important files frequently, and avoid clicking on malicious links or downloading unknown files.

Can heineken@tuta.io Files Virus Ransomware Steal Your Data?

Yes, in most cases ransomware will steal your information. It is a form of malware that steals data from a user's computer, encrypts it, and then demands a ransom in order to decrypt it.

In many cases, the malware authors or attackers will threaten to delete the data or publish it online unless the ransom is paid.

Can Ransomware Infect WiFi?

Yes, ransomware can infect WiFi networks, as malicious actors can use it to gain control of the network, steal confidential data, and lock out users. If a ransomware attack is successful, it could lead to a loss of service and/or data, and in some cases, financial losses.

Should I Pay Ransomware?

No, you should not pay ransomware extortionists. Paying them only encourages criminals and does not guarantee that the files or data will be restored. The better approach is to have a secure backup of important data and be vigilant about security in the first place.

What Happens If I Don't Pay Ransom?

If you don't pay the ransom, the hackers may still have access to your computer, data, or files and may continue to threaten to expose or delete them, or even use them to commit cybercrimes. In some cases, they may even continue to demand additional ransom payments.

Can a Ransomware Attack Be Detected?

Yes, ransomware can be detected. Anti-malware software and other advanced security tools can detect ransomware and alert the user when it is present on a machine.

It is important to stay up-to-date on the latest security measures and to keep security software updated to ensure ransomware can be detected and prevented.

Do Ransomware Criminals Get Caught?

Yes, ransomware criminals do get caught. Law enforcement agencies, such as the FBI, Interpol and others have been successful in tracking down and prosecuting ransomware criminals in the US and other countries. As ransomware threats continue to increase, so does the enforcement activity.

About the heineken@tuta.io Files Virus Research

The content we publish on SensorsTechForum.com, this heineken@tuta.io Files Virus how-to removal guide included, is the outcome of extensive research, hard work and our team’s devotion to help you remove the specific malware and restore your encrypted files.

How did we conduct the research on this ransomware?

Our research is based on an independent investigation. We are in contact with independent security researchers, and as such, we receive daily updates on the latest malware and ransomware definitions.

Furthermore, the research behind the heineken@tuta.io Files Virus ransomware threat is backed with VirusTotal and the NoMoreRansom project.

To better understand the ransomware threat, please refer to the following articles which provide knowledgeable details.

As a site that has been dedicated to providing free removal instructions for ransomware and malware since 2014, SensorsTechForum’s recommendation is to only pay attention to trustworthy sources.

How to recognize trustworthy sources:

  • Always check "About Us" web page.
  • Profile of the content creator.
  • Make sure that real people are behind the site and not fake names and profiles.
  • Verify Facebook, LinkedIn and Twitter personal profiles.

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