Facebook Apple Pop-Up Scam – How to Remove It from Your Mac

Facebook Apple Pop-Up Scam – How to Remove It from Your Mac

This article has been created in order to explain what are the pop-ups appearing alongside Facebook and how to remove the software that may be causing the Facebook Apple pop-up scam on your Mac.

SIDENOTE: This post was originally published in August 2018. But we gave it an update in August 2019.

A new scamming pop-ups have been detected by Apple users to appear while they are browsing on Facebook. The pop-ups appear in different types, often many of which are leading users to call fake tech support numbers. Some of the pop-ups have been reported by users that they have received a reward and they should immediately enter their credentials in a fill-out form. The pop-up may also appear on mobile Apple devices. After carefully analyzing it, we have detected it to display primarily scamming messages from the type of the $1000 Amazon Gift Card scam, which are likely caused by an ad-supported program on the user’s Mac. If you see Facebook pop-ups on your Apple device, we strongly suggest that you read this article as it aims to help you remove the Facebook Apple Pop-up Scam from your Mac.

Threat Summary

NameFacebook Apple Pop-up Scam
TypePUP/Adware/Scamming pop-up
Short DescriptionScamming pop-ups that claim you have become a winner of a prize or ask you to call a number. End goal is to either call or enter your sensitive data.
SymptomsYou may start to see pop-ups that claim to be from Visa, Wallmart, Apple or Amazon.
Distribution MethodVia an ad-supported software, via rogue adware program.
Detection Tool See If Your System Has Been Affected by Facebook Apple Pop-up Scam


Combo Cleaner

User ExperienceJoin Our Forum to Discuss Facebook Apple Pop-up Scam.

Facebook Apple Pop-up Scam – Distribution

The main way via which this scamming redirect message is spread onto the computers of victims is by being introduced as a result of an unwnated program that is directly installed on the user’s computer. Such suspicious software often finds its way on users computer by:

  • Being added to the installers of other free apps.
  • By being advertised as a legitimate browser extension or an app for your Mac.

Once users accept the Facebook Apple Pop-up – causing software on their computer, it is immediately added. Once there, the software may start to heavily modify the settings on your Mac, primarily focusing on your web browser, since it already has permissions over it.

Facebook Apple Pop-up Scam – Activity & Purpose

Once on your computer, the pop-ups may display different messages. We have detected the main family of pop-ups to show the following message:

Once there, the Facebook Apple Pop-up scam may also display messages that your Apple device is infected with malware and you need to act immediaely to fix the issue:

Furthermore, scammers have also started to show similar messages on other Apple devices via Facebook as well, like the scam claiming that your iPhone is infected:

Furthermore, the scamming software has also grown to show Facebook promotional offers, like the following “Dear Facebook user” message:

Dear Facebook user, congratulations!
We would like to thank you for your loyalty to Facebook and thus we offer you an exclusive chance to get an iPhone 8 today – {DATE}. All you have to do is choose the correct git box. Good luck!

The software which may be causing these pop-ups to appear on Macs may also display other forms of advertisemetns such as:

  • Browser redirects.
  • Ad-supported search results.
  • Online banners.
  • Highlighted text ads on the sites you visit.

This may ultimately lead you not only to pop-ups, like the scamming Facebook Apple Pop-ups above, but may also lead you to fake phishing pages that may ask you to enter your login credentials. Another danger which is likely associated with this unwanted program is believed to be the possible redirection to sites that may use different tracking technologies on your Mac that can be from the following types:

  • Tracking cookies.
  • Flash cookies.
  • Web cookies.
  • Session cookies.
  • Tags.
  • Geo-locators.
  • Pixels.

These may be used to obtain different information from your Mac, such as:

  • Extract information you search for online to attack you with targeted ads.
  • Obtain data about your Apple ID.
  • Obtain geographical and language data.
  • Extract information regarding any protection software on your Mac.

Usually programs, like the Facebook Apple Pop-up scam often aim to show such pop-ups and redirects in order to generate profits to their vendors. The bad news here is that they may also lead you to potentially unsafe sites and even malicious sites, that may result in malware infection on your Mac. This is why, the removal of these programs is highly advisable.

How to Remove Facebook Apple Pop-up Scamming Software from Your Mac

If you want to remove this software from your Mac it is strongly reccomended that you focus on downloading and installing an advanced anti-malware software. Such program aims to scan your Mac for all types of malicious objects and apps that may be related to the Facebook Apple Pop-ups and make sure that they are gone from your Mac permanently. In the same time, such specific anti-malware tool is always automatically updated to ensure that your Mac remains protected in the future too.


Ventsislav Krastev

Ventsislav has been covering the latest malware, software and newest tech developments at SensorsTechForum for 3 years now. He started out as a network administrator. Having graduated Marketing as well, Ventsislav also has passion for discovery of new shifts and innovations in cybersecurity that become game changers. After studying Value Chain Management and then Network Administration, he found his passion within cybersecrurity and is a strong believer in basic education of every user towards online safety.

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Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer

Get rid of Facebook Apple Pop-up Scam from Mac OS X.

Step 1: Uninstall Facebook Apple Pop-up Scam and remove related files and objects

Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!
We Recommend To Scan Your Mac with SpyHunter for Mac
Keep in mind, that SpyHunter for Mac needs to purchased to remove the malware threats. Click on the corresponding links to check SpyHunter’s EULA and Privacy Policy

1. Hit the ⇧+⌘+U keys to open Utilities. Another way is to click on “Go” and then click “Utilities”, like the image below shows:

2. Find Activity Monitor and double-click it:

3. In the Activity Monitor look for any suspicious processes, belonging or related to Facebook Apple Pop-up Scam:

Tip: To quit a process completely, choose the “Force Quit” option.

4. Click on the "Go" button again, but this time select Applications. Another way is with the ⇧+⌘+A buttons.

5. In the Applications menu, look for any suspicious app or an app with a name, similar or identical to Facebook Apple Pop-up Scam. If you find it, right-click on the app and select “Move to Trash”.

6: Select Accounts, after which click on the Login Items preference. Your Mac will then show you a list of items that start automatically when you log in. Look for any suspicious apps identical or similar to Facebook Apple Pop-up Scam. Check the app you want to stop from running automatically and then select on the Minus (“-“) icon to hide it.

7: Remove any left-over files that might be related to this threat manually by following the sub-steps below:

  • Go to Finder.
  • In the search bar type the name of the app that you want to remove.
  • Above the search bar change the two drop down menus to “System Files” and “Are Included” so that you can see all of the files associated with the application you want to remove. Bear in mind that some of the files may not be related to the app so be very careful which files you delete.
  • If all of the files are related, hold the ⌘+A buttons to select them and then drive them to “Trash”.

In case you cannot remove Facebook Apple Pop-up Scam via Step 1 above:

In case you cannot find the virus files and objects in your Applications or other places we have shown above, you can manually look for them in the Libraries of your Mac. But before doing this, please read the disclaimer below:

Disclaimer! If you are about to tamper with Library files on Mac, be sure to know the name of the virus file, because if you delete the wrong file, it may cause irreversible damage to your MacOS. Continue on your own responsibility!

1: Click on "Go" and Then "Go to Folder" as shown underneath:

2: Type in "/Library/LauchAgents/" and click Ok:

3: Delete all of the virus files that have similar or the same name as Facebook Apple Pop-up Scam. If you believe there is no such file, do not delete anything.

You can repeat the same procedure with the following other Library directories:

→ ~/Library/LaunchAgents

Tip: ~ is there on purpose, because it leads to more LaunchAgents.

Step 2: Scan for and remove Facebook Apple Pop-up Scam files from your Mac

When you are facing problems on your Mac as a result of unwanted scripts and programs such as Facebook Apple Pop-up Scam, the recommended way of eliminating the threat is by using an anti-malware program. Combo Cleaner offers advanced security features along with other modules that will improve your Mac’s security and protect it in the future.

Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer

Remove Facebook Apple Pop-up Scam from Google Chrome.

Step 1: Start Google Chrome and open the drop menu

Step 2: Move the cursor over "Tools" and then from the extended menu choose "Extensions"

Step 3: From the opened "Extensions" menu locate the unwanted extension and click on its "Remove" button.

Step 4: After the extension is removed, restart Google Chrome by closing it from the red "X" button at the top right corner and start it again.

Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer

Erase Facebook Apple Pop-up Scam from Mozilla Firefox.

Step 1: Start Mozilla Firefox. Open the menu window

Step 2: Select the "Add-ons" icon from the menu.

Step 3: Select the unwanted extension and click "Remove"

Step 4: After the extension is removed, restart Mozilla Firefox by closing it from the red "X" button at the top right corner and start it again.

Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer

Uninstall Facebook Apple Pop-up Scam from Microsoft Edge.

Step 1: Start Edge browser.

Step 2: Open the drop menu by clicking on the icon at the top right corner.

Step 3: From the drop menu select "Extensions".

Step 4: Choose the suspected malicious extension you want to remove and then click on the gear icon.

Step 5: Remove the malicious extension by scrolling down and then clicking on Uninstall.

Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer

Delete Facebook Apple Pop-up Scam from Safari.

Step 1: Start the Safari app.

Step 2: After hovering your mouse cursor to the top of the screen, click on the Safari text to open its drop down menu.

Step 3: From the menu, click on "Preferences".

stf-safari preferences

Step 4: After that, select the 'Extensions' Tab.


Step 5: Click once on the extension you want to remove.

Step 6: Click 'Uninstall'.

stf-safari uninstall

A pop-up window will appear asking for confirmation to uninstall the extension. Select 'Uninstall' again, and the Facebook Apple Pop-up Scam will be removed.

How to Reset Safari
IMPORTANT: Before resetting Safari make sure you back up all your saved passwords within the browser in case you forget them.

Start Safari and then click on the gear leaver icon.

Click the Reset Safari button and you will reset the browser.

Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer

Eliminate Facebook Apple Pop-up Scam from Internet Explorer.

Step 1: Start Internet Explorer.

Step 2: Click on the gear icon labeled 'Tools' to open the drop menu and select 'Manage Add-ons'

Step 3: In the 'Manage Add-ons' window.

Step 4: Select the extension you want to remove and then click 'Disable'. A pop-up window will appear to inform you that you are about to disable the selected extension, and some more add-ons might be disabled as well. Leave all the boxes checked, and click 'Disable'.

Step 5: After the unwanted extension has been removed, restart Internet Explorer by closing it from the red 'X' button located at the top right corner and start it again.

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