FedEx Parcel Scam: How to Remove Active Infections

by Martin Beltov | January 31, 2018 | 0 Comments malware, phishing, removal guide, scam

Threat Summary FedEx Parcel Scam November 2018 Update — Hacked Emails FedEx Parcel Scam – Spread FedEx Parcel Scam – Overview Remove FedEx Parcel Scam Scam

FedEx Parcel Scam is a recent malware infection that is being spread on the Internet by unknown computer hackers. Our in-depth removal article shows you how to protect your computer against it, as well as remove existing infections.

Threat Summary

Name	FedEx Parcel Scam
Type	Social Engineering Scam
Short Description	The FedEx parcel scam is a malware attack that uses phishing emails to manipulate the users into interacting with the dangerous content. As a result they can be redirected to hacker-controlled sites or infected with various types of viruses.
Symptoms	The users may find that their browser settings are changed. Application failure, abnormal system resources usage and other typical virus infiltration symptoms are expected.
Distribution Method	Email messages, malware sites, redirects, web scripts and browser hijackers.
Detection Tool	See If Your System Has Been Affected by malware Download Malware Removal Tool
User Experience	Join Our Forum to Discuss FedEx Parcel Scam.

FedEx Parcel Scam November 2018 Update — Hacked Emails

The November 2018 FedEx phishing scam attack uses a slightly different mechanism. The hackers send out fake delivery notifications that are modeled to appear as originating from the courier service. This is made possible by taking legitimate logo, branding, design elements and text style from real emails.

A distinct characteristic of this particular campaign is that the sender emails are actually compromised university accounts. This is in contrast to hacker-made accounts that are made specifically for the case or bought from the hacker underground markets.

The actual body contents of the notifications will coerce the users into clicking on a link to sign their delivery address. If this is done they will be redirected to a fake FedEx login page. It will request their email address, if entered the field will return an error and ask for the user’s password. If it is entered then the account credentials will automatically be transferred to the malicious operators.

FedEx Parcel Scam – Spread

The FedEx Parcel Scam is an active infection that is currently being distributed in a mass email campaign. The criminal operators behind it have hijacked the template used by the company, including the relevant graphics and text in order to spoof them as much as possible. The senders emails may also resemble company ones by using familiar-sounding domain names.

Another tactic would be the use of browser hijackers that represent malware plugins made for the most popular applications. They are usually compatible with Mozilla Firefox, Safari, Internet Explorer, Google Chrome, Opera and Microsoft Edge. They can be uploaded to the software repositories of the relevant browsers by posing as feature additions or enhancements. Once they are installed dangerous changes are made to the browsers, including redirects to hacker-controlled pages. The criminals can also spread the malware via infected software installers. They are frequently made by taking the legitimate setup files from the official vendors. They are modified to include the malware code as soon as the installers are launched. In certain cases the infections can be disallowed by unchecking certain options.

Hacker-controlled sites are one of the usual places where such malware can be contacted. They are usually made using template engines. The researchers have outlined several types:

Imposter Copies — They are modeled after legitimate services and attempt to fool the users into thinking that they are using the real site.
Hacker Sites — Specialist sites are being made by the criminals that use original design.
Web Scripts — Malware copies can also be included in pop-ups, banners and ads.

FedEx Parcel Scam – Overview

The main infection campaign at the moment is being initiated through an email spam campaign. The criminals use standard phishing strategies by taking the original graphics and text from real messages. The criminals have designed the malware campaign by spoofing a delivery notification. The standard message reads the following:

Your package was delivered!

Delivery Information

Your package has been delivered to your home address.

Delivered

Shipping Information

Please find here the shipping invoice and package tracking information

The messages bear the title “Delivery complete” and the sender’s identification is FedEx Parcel. The messages attempt to make the victims click on the malware link. Depending on the individual configuration the interaction can lead to any of the following:

Malware Downloads — The hyperlink can directly download various files including advanced ransomware and Trojans.
Spoof Login Pages — The victims can be redirected to counterfeit login pages. If they input their account credentials they automatically are sent to the hackers. Using the provided information the criminals can perform various crimes such as financial abuse and identity theft.
Redirect to Malware Portals — The victims can be redirected to malware-controlled sites. They are often used to institute dangerous tracking cookies and other surveillance technology to the victims. The harvested data is used to generate a complete profile of the victims which is then sold to marketing agencies for profit.

Remember that if such messages reach the internal network of a business or government organizations the security or system administrator should be immediately notified! We recommend that every user scans their systems for malware to make sure that their devices are clean of viruses.

Remove FedEx Parcel Scam Scam

To remove the FedEx Parcel Scam tech support scam and its related files manually from your PC, follow the step-by-step removal instructions provided below. If the manual removal guide does not get rid of the scam and its redirects completely, you should search for and remove any leftover items with an advanced anti-malware tool. Software like that will keep your system secure in the future.

Martin Beltov

Martin graduated with a degree in Publishing from Sofia University. As a cyber security enthusiast he enjoys writing about the latest threats and mechanisms of intrusion.

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Guide 1: How to Remove FedEx Parcel Scam from Windows.
Guide 2: Get rid of FedEx Parcel Scam on Mac OS X.
Guide 3: Remove FedEx Parcel Scam in Google Chrome.

Guide 4: Erase FedEx Parcel Scam from Mozilla Firefox.
Guide 5: Uninstall FedEx Parcel Scam from Microsoft Edge.
Guide 6: Remove FedEx Parcel Scam from Safari.
Guide 7: Eliminate FedEx Parcel Scam from Internet Explorer.
Guide 8: Disable FedEx Parcel Scam Push Notifications in Your Browsers.

Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer Stop Push Pop-ups

How to Remove FedEx Parcel Scam from Windows.

Step 1: Boot Your PC In Safe Mode to isolate and remove FedEx Parcel Scam

OFFER

Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!

We Recommend To Scan Your PC with SpyHunter

Keep in mind, that SpyHunter’s scanner is only for malware detection. If SpyHunter detects malware on your PC, you will need to purchase SpyHunter's malware removal tool to remove the malware threats. Read our SpyHunter 5 review. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria

1. Hold Windows key() + R

2. The "Run" Window will appear. In it, type "msconfig" and click OK.

3. Go to the "Boot" tab. There select "Safe Boot" and then click "Apply" and "OK".

Tip: Make sure to reverse those changes by unticking Safe Boot after that, because your system will always boot in Safe Boot from now on.

4. When prompted, click on "Restart" to go into Safe Mode.

5. You can recognise Safe Mode by the words written on the corners of your screen.

Step 2: Uninstall FedEx Parcel Scam and related software from Windows

Here is a method in few easy steps that should be able to uninstall most programs. No matter if you are using Windows 10, 8, 7, Vista or XP, those steps will get the job done. Dragging the program or its folder to the recycle bin can be a very bad decision. If you do that, bits and pieces of the program are left behind, and that can lead to unstable work of your PC, errors with the file type associations and other unpleasant activities. The proper way to get a program off your computer is to Uninstall it. To do that:

1. Hold the Windows Logo Button and "R" on your keyboard. A Pop-up window will appear.

2. In the field type in "appwiz.cpl" and press ENTER.

3. This will open a window with all the programs installed on the PC. Select the program that you want to remove, and press "Uninstall"

Follow the instructions above and you will successfully uninstall most programs.

Step 3: Clean any registries, created by FedEx Parcel Scam on your computer.

The usually targeted registries of Windows machines are the following:

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnce
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunOnce

You can access them by opening the Windows registry editor and deleting any values, created by FedEx Parcel Scam there. This can happen by following the steps underneath:

1. Open the Run Window again, type "regedit" and click OK.

2. When you open it, you can freely navigate to the Run and RunOnce keys, whose locations are shown above.

3. You can remove the value of the virus by right-clicking on it and removing it.

Tip: To find a virus-created value, you can right-click on it and click "Modify" to see which file it is set to run. If this is the virus file location, remove the value.

IMPORTANT!
Before starting "Step 4", please boot back into Normal mode, in case you are currently in Safe Mode.
This will enable you to install and use SpyHunter 5 successfully.

Step 4: Scan for FedEx Parcel Scam with SpyHunter Anti-Malware Tool

1. Click on the "Download" button to proceed to SpyHunter's download page.

Download

Malware Removal Tool

It is recommended to run a scan before purchasing the full version of the software to make sure that the current version of the malware can be detected by SpyHunter. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria.

2. After you have installed SpyHunter, wait for it to update automatically.

3. After the update process has finished, click on the 'Malware/PC Scan' tab. A new window will appear. Click on 'Start Scan'.

4. After SpyHunter has finished scanning your PC for any files of the associated threat and found them, you can try to get them removed automatically and permanently by clicking on the 'Next' button.

If any threats have been removed, it is highly recommended to restart your PC.

Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer Stop Push Pop-ups

Get rid of FedEx Parcel Scam from Mac OS X.

Step 1: Uninstall FedEx Parcel Scam and remove related files and objects

OFFER

Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!

We Recommend To Scan Your Mac with SpyHunter for Mac

Keep in mind, that SpyHunter for Mac needs to purchased to remove the malware threats. Click on the corresponding links to check SpyHunter’s EULA and Privacy Policy

1. Hit the ⇧+⌘+U keys to open Utilities. Another way is to click on “Go” and then click “Utilities”, like the image below shows:

2. Find Activity Monitor and double-click it:

3. In the Activity Monitor look for any suspicious processes, belonging or related to FedEx Parcel Scam:

Tip: To quit a process completely, choose the “Force Quit” option.

4. Click on the "Go" button again, but this time select Applications. Another way is with the ⇧+⌘+A buttons.

5. In the Applications menu, look for any suspicious app or an app with a name, similar or identical to FedEx Parcel Scam. If you find it, right-click on the app and select “Move to Trash”.

6: Select Accounts, after which click on the Login Items preference. Your Mac will then show you a list of items that start automatically when you log in. Look for any suspicious apps identical or similar to FedEx Parcel Scam. Check the app you want to stop from running automatically and then select on the Minus (“-“) icon to hide it.

7: Remove any left-over files that might be related to this threat manually by following the sub-steps below:

Go to Finder.
In the search bar type the name of the app that you want to remove.
Above the search bar change the two drop down menus to “System Files” and “Are Included” so that you can see all of the files associated with the application you want to remove. Bear in mind that some of the files may not be related to the app so be very careful which files you delete.
If all of the files are related, hold the ⌘+A buttons to select them and then drive them to “Trash”.

In case you cannot remove FedEx Parcel Scam via Step 1 above:

In case you cannot find the virus files and objects in your Applications or other places we have shown above, you can manually look for them in the Libraries of your Mac. But before doing this, please read the disclaimer below:

Disclaimer! If you are about to tamper with Library files on Mac, be sure to know the name of the virus file, because if you delete the wrong file, it may cause irreversible damage to your MacOS. Continue on your own responsibility!

1: Click on "Go" and Then "Go to Folder" as shown underneath:

2: Type in "/Library/LauchAgents/" and click Ok:

3: Delete all of the virus files that have similar or the same name as FedEx Parcel Scam. If you believe there is no such file, do not delete anything.

You can repeat the same procedure with the following other Library directories:

→ ~/Library/LaunchAgents
/Library/LaunchDaemons

Tip: ~ is there on purpose, because it leads to more LaunchAgents.

Step 2: Scan for and remove FedEx Parcel Scam files from your Mac

When you are facing problems on your Mac as a result of unwanted scripts and programs such as FedEx Parcel Scam, the recommended way of eliminating the threat is by using an anti-malware program. SpyHunter for Mac offers advanced security features along with other modules that will improve your Mac’s security and protect it in the future.

Click the button below below to download SpyHunter for Mac and scan for FedEx Parcel Scam:

Download

SpyHunter for Mac

Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer Stop Push Pop-ups

Remove FedEx Parcel Scam from Google Chrome.

Step 1: Start Google Chrome and open the drop menu

Step 2: Move the cursor over "Tools" and then from the extended menu choose "Extensions"

Step 3: From the opened "Extensions" menu locate the unwanted extension and click on its "Remove" button.

Step 4: After the extension is removed, restart Google Chrome by closing it from the red "X" button at the top right corner and start it again.

Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer Stop Push Pop-ups

Erase FedEx Parcel Scam from Mozilla Firefox.

Step 1: Start Mozilla Firefox. Open the menu window

Step 2: Select the "Add-ons" icon from the menu.

Step 3: Select the unwanted extension and click "Remove"

Step 4: After the extension is removed, restart Mozilla Firefox by closing it from the red "X" button at the top right corner and start it again.

Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer Stop Push Pop-ups

Uninstall FedEx Parcel Scam from Microsoft Edge.

Step 1: Start Edge browser.

Step 2: Open the drop menu by clicking on the icon at the top right corner.

Step 3: From the drop menu select "Extensions".

Step 4: Choose the suspected malicious extension you want to remove and then click on the gear icon.

Step 5: Remove the malicious extension by scrolling down and then clicking on Uninstall.

Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer Stop Push Pop-ups

Remove FedEx Parcel Scam from Safari.

Step 1: Start the Safari app.

Step 2: After hovering your mouse cursor to the top of the screen, click on the Safari text to open its drop down menu.

Step 3: From the menu, click on "Preferences".

Step 4: After that, select the 'Extensions' Tab.

Step 5: Click once on the extension you want to remove.

Step 6: Click 'Uninstall'.

A pop-up window will appear asking for confirmation to uninstall the extension. Select 'Uninstall' again, and the FedEx Parcel Scam will be removed.

How to Reset Safari
IMPORTANT: Before resetting Safari make sure you back up all your saved passwords within the browser in case you forget them.

Start Safari and then click on the gear leaver icon.

Click the Reset Safari button and you will reset the browser.

Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer Stop Push Pop-ups

Eliminate FedEx Parcel Scam from Internet Explorer.

Step 1: Start Internet Explorer.

Step 2: Click on the gear icon labeled 'Tools' to open the drop menu and select 'Manage Add-ons'

Step 3: In the 'Manage Add-ons' window.

Step 4: Select the extension you want to remove and then click 'Disable'. A pop-up window will appear to inform you that you are about to disable the selected extension, and some more add-ons might be disabled as well. Leave all the boxes checked, and click 'Disable'.

Step 5: After the unwanted extension has been removed, restart Internet Explorer by closing it from the red 'X' button located at the top right corner and start it again.