Remove Kaspersky-support.net Scam

This article will help you remove Kaspersky-support.net fully. Follow the tech support scam removal instructions provided at the end of this article.

Kaspersky-support.net is a website which is connected with a tech support scam and hosts it on that Web address. The phone number 1-888-274-2621 is given for contacting the supposed Kaspersky support technicians. The scam tries to imply that your computer has malware and only the technicians, reachable on the phone line, can help you. Your screen may get locked.

Threat Summary

Name	Kaspersky-support.net
Type	Tech Support Scam
Short Description	A tech support scam saying that your computer has malware and trying to fool you into calling a phone number.
Symptoms	Messages, pop-up boxes, and redirects could appear in your browser. Cybercriminals will try to trick you into calling a phone number, while trying to block access to your browser or locking your screen.
Distribution Method	Freeware Installers, Suspicious Sites, Redirects, Hyperlinks in forum spam posts
Detection Tool	See If Your System Has Been Affected by Kaspersky-support.net Download Malware Removal Tool
User Experience	Join Our Forum to Discuss Kaspersky-support.net.

Kaspersky-support.net – Spread

Different software could cause the 1-888-274-2621 number to appear in your browsers on a page claiming to be a Kaspersky Support one. Those websites usually come with third-party installations and freeware packages. These packages tend to have additive features selected for the installation process. To avoid installing any such features can be done if you find an Advanced or a Custom options menu.

Unfortunately, other ways can help the distribution of this tech support scam. From surfing the Internet and reaching new and unverified websites, to clicking on advertisements or redirects related to suspicious links are one of these ways. Another way is through the crooks spamming hyperlinks in forum posts of different sites. Freeware applications, regarded as PUPs (potentially unwanted programs) could also be helping in the spread of the scam in question.

Kaspersky-support.net – Description

Kaspersky-support.net is a website hosting a tech support scam. The scam uses the phone line 1-888-274-2621. There could be other phone numbers and websites involved with the scam. Cybercriminals who are behind the telephone can try to trick you into thinking that they are part of some tech support team, working for Kaspersky. The website home page looks like this:

As you can see above, the site states that the telephone is the support line for Kaspersky. The real Kaspersky company does have a phone, but it’s used for contact and not as a support line (it starts with “+7-495”). Down below you can read what the message on the scam site reads:

Amid the establishment, uninstallation, enactment and setup of Kaspersky antivirus, a blunder may happen and stop the whole operation. For this situation, get your telephone and dial our Kaspersky specialized help number, 888-274-2621. We Help Number, guarantee to give you the most ideal arrangement in seconds.

In case you see that message, know that your PC has been affected or you are about to fall victim to a scam. You could get bombarded with pop-ups, redirects and new windows opening on your browser to try and convince you that your PC has issues. Clicking somewhere on the page could trigger a similar effect.

The con artists want to make you believe that the only way for fixing your computer machine is by calling the 1-888-274-2621 phone number, provided on the website. They also will lie to you that they are part of the Kaspersky technicians team. That statement is not true and you should know that Kaspersky has a site with a support page but is really different and will never ask you for personal information not related to your PC.

The whole charade is made in a way to convince you into calling the provided number. On top of it all, there are instructions on the site on how to deactivate and uninstall Kaspersky – an action you wouldn’t want to perform if you have that anti-virus. Also, whatever your security system is, do not uninstall, remove or tamper it in any way, as that may further help the cybercriminals behind the scam.

A screenshot showing the Fake Kaspersky tech support being advertised on SensorsTechForum:

Do NOT try calling the phone number under any circumstances. It is not free as promoted on the website, and even the shortest call may be very costly. Not to mention that, while the con artists can present themselves as Kaspersky employees, or any other reputable partners, they will try to get personal information and financial data about you. That information can be sold, and you could get into bigger problems, such as identity theft, your bank accounts getting emptied etc.

Kaspersky-support.net Removal

To remove the Kaspersky-support.net tech support scam and its related files manually from your PC, follow the step-by-step removal instructions provided below. If the manual removal guide does not get rid of the scam and its redirects completely, you should search for and remove any leftover items with an advanced anti-malware tool. Software like that will keep your system secure in the future.

Manually delete Kaspersky-support.net from Windows and your browser

Note! Substantial notification about the Kaspersky-support.net threat: Manual removal of Kaspersky-support.net requires interference with system files and registries. Thus, it can cause damage to your PC. Even if your computer skills are not at a professional level, don’t worry. You can do the removal yourself just in 5 minutes, using a malware removal tool.

1. Remove or Uninstall Kaspersky-support.net in Windows

Remove or Uninstall Kaspersky-support.net in Windows.

Step 1: Remove/Uninstall Kaspersky-support.net in Windows

Here is a method in few easy steps to remove that program. No matter if you are using Windows 8, 7, Vista or XP, those steps will get the job done. Dragging the program or its folder to the recycle bin can be a very bad decision. If you do that, bits and pieces of the program get left behind, and that can lead to unstable work of your PC, mistakes with the file type associations and other unpleasant activities. The proper way to get a program off your computer is to Uninstall it. To do that:

Hold the Windows Logo Button and “R” on your keyboard. A Pop-up window will appear (fig.1).

In the field type in “appwiz.cpl” and press ENTER (fig.2).

This will open a window with all the programs installed on the PC.
Select the program that you want to remove, and press “Uninstall” (fig.3).

Follow the instructions above and you will successfully uninstall Kaspersky-support.net.

2. Remove Kaspersky-support.net from Your Browser and Your Registry Editor

Remove Kaspersky-support.net from Your Browser.

Remove a toolbar from Mozilla FirefoxRemove a toolbar from Google Chrome Remove a toolbar from Internet Explorer Remove a toolbar from Safari Fix registry entries created by Kaspersky-support.net on your PC.

Start Mozilla Firefox Open the menu window

Select the “Add-ons” icon from the menu

Select Kaspersky-support.net and click “Remove”

After Kaspersky-support.net is removed, restart Mozilla Firefox by closing it from the red “X” in the top right corner and start it again.

Start Google Chrome and Open the drop menu

Move the cursor over “Tools” and then from the extended menu choose “Extensions“

From the opened “Extensions” menu locate Kaspersky-support.net and click on the garbage bin icon on the right of it.

After Kaspersky-support.net is removed, restart Google Chrome by closing it from the red “X” in the top right corner and start it again.

Start Internet Explorer:

Click “‘Tools’ to open the drop menu and select ‘Manage Add-ons’

In the ‘Manage Add-ons’ window, make sure that in the first window ‘Add-on Types’, the drop menu ‘Show’ is on ‘All add-ons’

Select Kaspersky-support.net to remove, and then click ‘Disable’. A pop-up window will appear to inform you that you are about to disable the selected toolbar, and some additional toolbars might be disabled as well. Leave all the boxes checked, and click ‘Disable’.

After Kaspersky-support.net has been removed, restart Internet Explorer by closing it from the red ‘X’ in the top right corner and start it again.

Start Safari

Open the drop menu by clicking on the sprocket icon in the top right corner.

From the drop menu select ‘Preferences’
In the new window select ‘Extensions’
Click once on Kaspersky-support.net
Click ‘Uninstall’

A pop-up window will appear asking for confirmation to uninstall Kaspersky-support.net. Select ‘Uninstall’ again, and the Kaspersky-support.net will be removed.

Some malicious scripts may modify the registry entries of your computer to change different settings. This is why manual clean up of your Windows Registry Database is strongly recommended. Since the tutorial on how to do this is a bit lenghty, we recommend following our instructive article about fixing registry entries.

Automatically remove Kaspersky-support.net by downloading an advanced anti-malware program

1. Remove Kaspersky-support.net with SpyHunter Anti-Malware Tool and back up your data

Remove Kaspersky-support.net with SpyHunter Anti-Malware Tool

1. Install SpyHunter to scan for and remove Kaspersky-support.net.2. Scan with SpyHunter to Detect and Remove Kaspersky-support.net. Back up your data to secure it against infections and file encryption by Kaspersky-support.net in the future.

Step 1:Click on the “Download” button to proceed to SpyHunter’s download page.

Download

Malware Removal Tool

It is highly recommended to run a scan before purchasing the full version of the software to make sure that the current version of the malware can be detected by SpyHunter.

Step 2: Guide yourself by the download instructions provided for each browser.
Step 3: After you have installed SpyHunter, wait for it to automatically update.

Step1: After the update process has finished, click on the ‘Scan Computer Now’ button.

Step2: After SpyHunter has finished scanning your PC for any Kaspersky-support.net files, click on the ‘Fix Threats’ button to remove them automatically and permanently.

Step3: Once the intrusions on your PC have been removed, it is highly recommended to restart it.

Back up your data to secure it against attacks in the future

IMPORTANT! Before reading the Windows backup instructions, we highly recommend to back up your data automatically with cloud backup and insure it against any type of data loss on your device, even the most severe. We recommend reading more about and downloading SOS Online Backup .

SOS Online Backup

Optional: Using Alternative Anti-Malware Tools

Remove Kaspersky-support.net Using Other Alternative Tools

STOPZilla Anti Malware

1. Download and Install STOPZilla Anti-malware to Scan for And Remove Kaspersky-support.net.
Step 1: Download STOPZilla by clicking here.
Step 2: A pop-up window will appear. Click on the ‘Save File’ button. If it does not, click on the Download button and save it afterwards.

Step 3: After you have downloaded the setup, simply open it.
Step 4: The installer should appear. Click on the ‘Next’ button.

Step 5: Check the ‘I accept the agreement’ check circle if not checked if you accept it and click the ‘Next’ button once again.

Step 6: Review and click on the ‘Install’ button.

Step 7: After the installation process has completed click on the ‘Finish’ button.

2. Scan your PC with STOPZilla Anti Malware to remove all Kaspersky-support.net associated files completely.
Step 1: Launch STOPZilla if you haven’t launched it after install.
Step 2: Wait for the software to automatically scan and then click on the ‘Repair Now’ button. If it does not scan automatically, click on the ‘Scan Now’ button.

Step 3: After the removal of all threats and associated objects, you should Restart your PC.

Berta Bilbao

Berta is a dedicated malware researcher, dreaming for a more secure cyber space. Her fascination with IT security began a few years ago when a malware locked her out of her own computer.

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