THREAT REMOVAL

MacKeeper Pop-ups Adware – How to Remove It (Instructions for Mac)

This article has been made in order to help explain what exactly is MacKeeper and how you can remove it from your Mac and stop pop-ups and other advertisements on it.

A new ad-supported program, called MacKeeper has been detected by security researchers to display various types of pop-ups, which are not malicious, but could lead to suspicious sites and may definitely be irritating. The program itself claims to optimize and improve the performance of your Mac, but the bad news is that it may also come standard with ads, because of users reporting a lot of advertisements to domains that contain MacKeeper in their name. If you see various types of MacKeeper advertisements on your Mac, read this article to learn how you can prevent them from appearing again.

Threat Summary

NameMacKeeper
TypeAd-supported program for Mac OS
Short DescriptionClaims to optimize and speed up your Mac’s performance, but is often reported to be Mac-related.
SymptomsIt’s presence may be accompanied by aggressive advertising on your Mac.
Distribution MethodVia bundling, downloading the program from it’s website or via a redirec.
Detection Tool See If Your System Has Been Affected by malware

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User ExperienceJoin Our Forum to Discuss MacKeeper.

MacKeeper Adware – Update July 2019

Mac users have been complaining about a couple of persistent browser redirects that take them to MacKeeper’s official page (https://mackeeper.com/). These redirects are app7.kromtech.net and app6.kromtech.net. Upon opening the Safari browser and then attempting to open another webpage, automatically a browser tab would open showing https://app4.kromtech.net/landings. The redirect would automatically open MacKeeper.

MacKeeper Adware – How Did I Get It

The program MacKeeper is officially launched in 2010 by ZeoBIT, LLC. Two years later, the program was sold to Kromtech Alliance Crop. The ZeoBIT company has previously used a lot of aggressive marketing activities to promote it’s program, like redirects which prompt users to download the product, claiming that the victims’ Macs are full of junk, like the pop-up underneath:

The new owner of the program may have stpped some of those campaigns, but this does not mean that while browsing the web, you won’t encounter some of the old pop-ups, advertising the product.

MacKeeper – More Information

The latest version of MacKeeper has received less negative feedback, which means that the program has less annoying ads, unlike the previous version, which was related to multiple types of advertisements, like:

  • Pop-ups.
  • Browser redirects.
  • Online search results, that are ad-supported.

Furthermore, the MacKeeper program was also encountered in relation to other forms of advertisements, that in the past claimed that “Your Mac Is Infected”. These types of messages often appear in approximate looks, like the image below shows:

And while MacKeeper may or may not be a safe program, you should be advised that those web pages showing these redirects are definitely not. They may employ different types of cookies, pixels, tags, geo-locations and other trackign technologies to collect data from your Mac. This is why we strongly suggest to immediately change all your passwords and consider removing MacKeeper from your Mac if you continue to see ads popping up on it.

Remove MacKeeper Ads from Your Mac

If you do not want to see anymore MacKeeper ads on your Mac, we suggest that you try and use the removal instructions underneath. They have been created in order to show you ways via which you can try and locate the program causing those ads and then delete it. If the ads continue to appear however, we would suggest trying out an advanced cleaner for Mac, which will scan thoroughly for programs that cause such redirects and other forms of ads on your Mac and eliminate them for good.

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Ventsislav Krastev

Ventsislav is a cybersecurity expert at SensorsTechForum since 2015. He has been researching, covering, helping victims with the latest malware infections plus testing and reviewing software and the newest tech developments. Having graduated Marketing as well, Ventsislav also has passion for learning new shifts and innovations in cybersecurity that become game changers. After studying Value Chain Management, Network Administration and Computer Administration of System Applications, he found his true calling within the cybersecrurity industry and is a strong believer in the education of every user towards online safety and security.

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OFFER
REMOVE IT NOW (MAC)
with SpyHunter for Mac
MacKeeper may remain persistent on your system and may re-infect it. We recommend you to download SpyHunter for Mac and run free scan to remove all virus files on your Mac. This saves you hours of time and effort compared to doing the removal yourself.
Free Remover allows you, subject to a 48-hour waiting period, one remediation and removal for results found. Read EULA and Privacy Policy

Preparation Phase:

Before starting to follow the steps below, be advised that you should first do the following preparations:

  • Backup your files in case the worst happens.
  • Make sure to have a device with these instructions on standy.
  • Arm yourself with patience.

Step 1: Uninstall MacKeeper and remove related files and objects

OFFER
Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!
We Recommend To Scan Your Mac with SpyHunter for Mac
Keep in mind, that SpyHunter for Mac needs to purchased to remove the malware threats. Click on the corresponding links to check SpyHunter’s EULA and Privacy Policy


1. Hit the ⇧+⌘+U keys to open Utilities. Another way is to click on “Go” and then click “Utilities”, like the image below shows:


2. Find Activity Monitor and double-click it:


3. In the Activity Monitor look for any suspicious processes, belonging or related to MacKeeper:

Tip: To quit a process completely, choose the “Force Quit” option.


4. Click on the "Go" button again, but this time select Applications. Another way is with the ⇧+⌘+A buttons.


5. In the Applications menu, look for any suspicious app or an app with a name, similar or identical to MacKeeper. If you find it, right-click on the app and select “Move to Trash”.


6. Select Accounts, after which click on the Login Items preference. Your Mac will then show you a list of items that start automatically when you log in. Look for any suspicious apps identical or similar to MacKeeper. Check the app you want to stop from running automatically and then select on the Minus (“-“) icon to hide it.


7. Remove any left-over files that might be related to this threat manually by following the sub-steps below:

  • Go to Finder.
  • In the search bar type the name of the app that you want to remove.
  • Above the search bar change the two drop down menus to “System Files” and “Are Included” so that you can see all of the files associated with the application you want to remove. Bear in mind that some of the files may not be related to the app so be very careful which files you delete.
  • If all of the files are related, hold the ⌘+A buttons to select them and then drive them to “Trash”.

In case you cannot remove MacKeeper via Step 1 above:

In case you cannot find the virus files and objects in your Applications or other places we have shown above, you can manually look for them in the Libraries of your Mac. But before doing this, please read the disclaimer below:

Disclaimer! If you are about to tamper with Library files on Mac, be sure to know the name of the virus file, because if you delete the wrong file, it may cause irreversible damage to your MacOS. Continue on your own responsibility!

1. Click on "Go" and Then "Go to Folder" as shown underneath:

2. Type in "/Library/LauchAgents/" and click Ok:

3. Delete all of the virus files that have similar or the same name as MacKeeper. If you believe there is no such file, do not delete anything.

You can repeat the same procedure with the following other Library directories:

→ ~/Library/LaunchAgents
/Library/LaunchDaemons

Tip: ~ is there on purpose, because it leads to more LaunchAgents.


Step 2: Remove MacKeeper – related extensions from Safari / Chrome / Firefox

Remove an extension from Safari and reset it.Remove a toolbar from Google Chrome Remove a toolbar from Mozilla Firefox

1. Start Safari

2. After hovering your mouse cursor to the top of the screen, click on the Safari text to open its drop down menu.

3. From the menu, click on "Preferences"

stf-safari preferences

4. After that, select the 'Extensions' Tab

stf-safari-extensions

5. Click once on the extension you want to remove.

6. Click 'Uninstall'

stf-safari uninstall

A pop-up window will appear asking for confirmation to uninstall the extension. Select 'Uninstall' again, and the MacKeeper will be removed.

How to Reset Safari
IMPORTANT: Before resetting Safari make sure you back up all your saved passwords within the browser in case you forget them.

Start Safari and then click on the gear leaver icon.

Click the Reset Safari button and you will reset the browser.

1. Start Google Chrome and open the drop menu

2. Move the cursor over "Tools" and then from the extended menu choose "Extensions"

3. From the opened "Extensions" menu locate the add-on and click on the garbage bin icon on the right of it.

4. After the extension is removed, restart Google Chrome by closing it from the red "X" in the top right corner and start it again.


1. Start Mozilla Firefox. Open the menu window

2. Select the "Add-ons" icon from the menu.

3. Select the Extension and click "Remove"

4. After the extension is removed, restart Mozilla Firefox by closing it from the red "X" in the top right corner and start it again.


Step 3: Scan for and remove MacKeeper files from your Mac

When you are facing problems on your Mac as a result of unwanted scripts and programs such as MacKeeper, the recommended way of eliminating the threat is by using an anti-malware program. SpyHunter for Mac offers advanced security features along with other modules that will improve your Mac’s security and protect it in the future.


Click the button below below to download SpyHunter for Mac and scan for MacKeeper:


Download

SpyHunter for Mac



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