Get Rid of Scam on Mac

This article will help you to remove efficiently. Follow the redirect removal instructions given at the end of the article.

remove apple support scam on mac Pop-up Scam is a scam webpage that attempts to trick Mac users into calling a fake tech support number. Once this site loads in the browser it generates a pop-up window to scare users that their system is infected with some kind of potentially unwanted / malicious program. To make its targets more prone to follow the deceptive instructions, the scam opens a live chat where crooks present themselves as Apple Support’s representatives. Beware as such type of pop-up scams are used for the spread of a variety of rogue and malicious applications. Furthermore, they can let fraudsters access your operating system and steal sensitive credentials. Security experts advise users affected by scam to scan their systems for any present harmful files.

Threat Summary pop-up scam
TypeScam, PUP
Short DescriptionA questionable website that pop-ups in Safari/Chrome and other browsers without users’ permission. It attempts to make users believe that they need to contact a fake Apple Support number. Fraudsters try to obtain sensitive credentials and install rogue applications on Mac systems.
SymptomsBrowser is redirected to scam website. Browser slowdowns may occur due to increased number of online ads. An undesired program may start every time you start the affected Mac.
Distribution MethodFreeware Installations, Bundled Packages, Corrupted Websites
Detection Tool See If Your System Has Been Affected by malware


Malware Removal Tool

User ExperienceJoin Our Forum to Discuss pop-up scam. Scam – More Details is a website that appears in web browsers installed on MacOS. Its appearance is often a result of a visit to another bogus website or a click on a dubious advertisement.

Freeware applications, regarded as PUPs (potentially unwanted programs) could also be used for the spread of this scam. Different software could cause the scareware to appear in your browsers or another related Apple Tech Support scam. Such websites are usually pushed by unwanted programs that land on computer systems via third-party installations and freeware packages. To avoid installing any additional features you should always look for the Advanced or a Custom setting and select them when available.

Apparently, domain is misused by crooks who aim to trick users into calling a fake tech support number. Yet another example of such a scam is the so-called “Your Mac is Infected with 3 Viruses”. Just like most scams of this type, Apple Support scam aims to make you believe that your Mac is infected with malware:

Dear : Apple Customer,
You have been redirected to Apple Support page because your Mac is infected with Popup Adware Virus due to download’s from untrusted source.We have noticed excessive POPUP ADS or SECURITY ISSUES on your Mac computer!
It could be because of a possible MALWARE or SPYWARE download.
Please note your CASE ID is: AP11S50-qch8nt

remove pop-up scam

Once a user proceeds further, he/she is presented with a landing page with a given number (1-877-701-0509) that is stated to be related to Apple’s support team and a live chat box that displays the following message:

Apple Support
You have been redirected to Apple Support page because your Mac is infected with Popup Adware Virus due to download’s from untrusted source. Please connect with a chat support agent for help and support.

In case you see such a message or something similar, know that you are definitely not dealing with the official Apple or AppleCare service. Also, no matter how many pop-ups, alerts and message boxes are displayed, remember that this is just scareware that is trying to trick you into calling the phone number that will contact you with fraudsters.

The scammers want to make you believe that the only way to secure your Mac system is to call the phone number provided on your screen. A call to this number will endanger your online security and privacy. Furthermore, it may cost you almost a fortune. So in terms of computer security, it is recommendable to avoid any interactions with scam and proceed with a thorough removal process that will help you to clan your affected Mac and keep it protected against nasty malware attacks.

How to Remove Pop-up Scam

In order to remove pop-up scam along with all associated files that are possibly installed on the Mac, you should complete several removal steps in a precise order. The guide below presents a manual and an automatic removal approach. In order to fully get rid of files installed by undesired programs and strengthen macOS security, we recommend that you combine the steps. The manual scam removal might be quite a complicated process that requires advanced computer skills. If you don’t feel comfortable with the manual steps, navigate to the automatic part of the guide.

In case you have further questions or need additional help with the removal process, don’t hesitate to leave us a comment.

Gergana Ivanova

Gergana Ivanova

Gergana has a bachelor's degree in Marketing. She has been with the STF team for five years, researching malware, reporting on the latest computer infections, and following digital marketing trends.

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with SpyHunter for Mac pop-up scam may remain persistent on your system and may re-infect it. We recommend you to download SpyHunter for Mac and run free scan to remove all virus files on your Mac. This saves you hours of time and effort compared to doing the removal yourself.
Free Remover allows you, subject to a 48-hour waiting period, one remediation and removal for results found. Read EULA and Privacy Policy

Preparation Phase:

Before starting to follow the steps below, be advised that you should first do the following preparations:

  • Backup your files in case the worst happens.
  • Make sure to have a device with these instructions on standy.
  • Arm yourself with patience.

Step 1: Uninstall pop-up scam and remove related files and objects

Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!
We Recommend To Scan Your Mac with SpyHunter for Mac
Keep in mind, that SpyHunter for Mac needs to purchased to remove the malware threats. Click on the corresponding links to check SpyHunter’s EULA and Privacy Policy

1. Hit the ⇧+⌘+U keys to open Utilities. Another way is to click on “Go” and then click “Utilities”, like the image below shows:

2. Find Activity Monitor and double-click it:

3. In the Activity Monitor look for any suspicious processes, belonging or related to pop-up scam:

Tip: To quit a process completely, choose the “Force Quit” option.

4. Click on the "Go" button again, but this time select Applications. Another way is with the ⇧+⌘+A buttons.

5. In the Applications menu, look for any suspicious app or an app with a name, similar or identical to pop-up scam. If you find it, right-click on the app and select “Move to Trash”.

6. Select Accounts, after which click on the Login Items preference. Your Mac will then show you a list of items that start automatically when you log in. Look for any suspicious apps identical or similar to pop-up scam. Check the app you want to stop from running automatically and then select on the Minus (“-“) icon to hide it.

7. Remove any left-over files that might be related to this threat manually by following the sub-steps below:

  • Go to Finder.
  • In the search bar type the name of the app that you want to remove.
  • Above the search bar change the two drop down menus to “System Files” and “Are Included” so that you can see all of the files associated with the application you want to remove. Bear in mind that some of the files may not be related to the app so be very careful which files you delete.
  • If all of the files are related, hold the ⌘+A buttons to select them and then drive them to “Trash”.

In case you cannot remove pop-up scam via Step 1 above:

In case you cannot find the virus files and objects in your Applications or other places we have shown above, you can manually look for them in the Libraries of your Mac. But before doing this, please read the disclaimer below:

Disclaimer! If you are about to tamper with Library files on Mac, be sure to know the name of the virus file, because if you delete the wrong file, it may cause irreversible damage to your MacOS. Continue on your own responsibility!

1. Click on "Go" and Then "Go to Folder" as shown underneath:

2. Type in "/Library/LauchAgents/" and click Ok:

3. Delete all of the virus files that have similar or the same name as pop-up scam. If you believe there is no such file, do not delete anything.

You can repeat the same procedure with the following other Library directories:

→ ~/Library/LaunchAgents

Tip: ~ is there on purpose, because it leads to more LaunchAgents.

Step 2: Remove pop-up scam – related extensions from Safari / Chrome / Firefox

Remove an extension from Safari and reset it.Remove a toolbar from Google Chrome Remove a toolbar from Mozilla Firefox

1. Start Safari

2. After hovering your mouse cursor to the top of the screen, click on the Safari text to open its drop down menu.

3. From the menu, click on "Preferences"

stf-safari preferences

4. After that, select the 'Extensions' Tab


5. Click once on the extension you want to remove.

6. Click 'Uninstall'

stf-safari uninstall

A pop-up window will appear asking for confirmation to uninstall the extension. Select 'Uninstall' again, and the pop-up scam will be removed.

How to Reset Safari
IMPORTANT: Before resetting Safari make sure you back up all your saved passwords within the browser in case you forget them.

Start Safari and then click on the gear leaver icon.

Click the Reset Safari button and you will reset the browser.

1. Start Google Chrome and open the drop menu

2. Move the cursor over "Tools" and then from the extended menu choose "Extensions"

3. From the opened "Extensions" menu locate the add-on and click on the garbage bin icon on the right of it.

4. After the extension is removed, restart Google Chrome by closing it from the red "X" in the top right corner and start it again.

1. Start Mozilla Firefox. Open the menu window

2. Select the "Add-ons" icon from the menu.

3. Select the Extension and click "Remove"

4. After the extension is removed, restart Mozilla Firefox by closing it from the red "X" in the top right corner and start it again.

Step 3: Scan for and remove pop-up scam files from your Mac

When you are facing problems on your Mac as a result of unwanted scripts and programs such as pop-up scam, the recommended way of eliminating the threat is by using an anti-malware program. SpyHunter for Mac offers advanced security features along with other modules that will improve your Mac’s security and protect it in the future.

Click the button below below to download SpyHunter for Mac and scan for pop-up scam:


SpyHunter for Mac

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