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Mac Repair Support Scam Removal

Mac Repair Support Scam

Today is probably the day when you have encountered yet another nasty scam for Mac. It is called Mac Repair Support or You have been redirected to Apple Support page. This online scam may be hosted by various suspicious websites like contact-apple.net and apple-supports.net. Once the scam loads on a browser, it generates a pop-up message that warns of detected unwanted/malicious programs on the machine. As a recommendation, these scam sites offer online chat support with an Apple technician who can provide a fix. Beware that none of the information presented by such scam pages is trustworthy. Mac Repair Support is just a scam that misuses the reputation of a big brand like Apple to trick people into taking actions that can endanger their online security.

contact-apple-net-mac-scam-site-Mac Repair Support

Keep reading our article to learn more about the deceptive Mac Repair Support scam. Find out how to get rid of it and stay protected in the future.

Mac Repair Support Summary

Name Mac Repair Support / You have been redirected to Apple Support page
Type Scam, Pop-up, Browser redirect (may be caused by a PUP)
Short Description A questionable website that interrupts browsing sessions to generate a pop-up with deceptive message.
Symptoms Regular browsing is frequently interrupted by unexpected redirects to shady sites. The affected browser may start to perform slower due to an increased number of online ads that appear on almost all websites you visit.
Distribution Method Freeware installations, Bundled packages, Qestionable websites
Detection Tool See If Your System Has Been Affected by malware

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User Experience Join Our Forum to Discuss Mac Repair Support.

“You have been redirected to Apple Support page” Mac Scam

Mac Repair Support (You have been redirected to Apple Support page) tech support scam invades browsers installed on Mac Apple devices to scare people and steal their sensitive data. The scam is spread via different poorly secured websites. These websites are part of shady networks supported by other similar sites that push one another. The moment you visit such a site, it will redirect your browser to another deceptive website where the Mac Repair Support/You have been redirected to the Apple Support scam page may appear. Since Mac Apple devices are gaining bigger market share, hackers and online fraudsters have shifted their focus on developing infection strategies for macOS.

Yet another variant for this scam to pop-up in your browser is the real presence of a PUP (potentially unwanted program) on the macOS. If this is the case such a program might have got installed on the Mac without your knowledge. It may have landed on the device as a part of a software package, or a fake software update. Either way, it was not clearly visible for sure. Techniques that spread unwanted programs including adware, browser hijackers, browser extensions, and rogue apps hand on people’s lack of attention. They are designed to conceal the installation process of unwanted apps and trick people into allowing it at the same time. Among the commonly used are software packages, corrupted websites, fake program updates, torrents, supposedly useful freeware, and misleading ads.

The sites that are spreading this nasty Mac Repair Support scam can also be used for the propagation of different Mac viruses including PUPs, rogue anti-malware programs, Trojans, and even ransomware. The moment this scam appears in a browser, it displays a pop-up window with a message that states the following:

Dear : Apple Customer,

You have been redirected to Apple Support page because your Mac is infected with Popup Adware Virus due to download’s from untrusted source.

We have noticed excessive POPUP ADS or SECURITY ISSUES on your Mac !

It could be because of a possible MALWARE or Adware download.

CHAT NOW WITH APPLE SUPPORT

Please note your CASE ID is: AS11S50-hhch8nt

HIGHLY RECOMMENDED : CONTACT NOW

Here is a screenshot of the misleading pop-up:

You have been redirected to Apple Support scam pop-up

Apparently, fraudsters who stand behind this Mac scam have copied the original look of the Apple Support official website in order that their questionable site seems legit to users. To force people to act like requested, their message informs about infections detected on the current Mac device. The first step of the fraud scheme is to make victims contact them via online chat.

When we contacted scammers via the chat available on the suspicious contact-apple.net site by saying that we have a virus on a Mac device, they asked for the following:

I understand ,let me connect with your Mac so that I can diagnose the issues then we can help you with the best way to fix the problems,
Is that fine with you?

We believe that you understand how dangerous this action could be. In the event that you enable fraudsters to establish a remote connection to your device, they can steal your sensitive credentials (passwords, emails, logins, banking credentials, etc.) as well as data stored on Mac. They can even attempt to install some kind of malicious software in order to spy on your online activities or blackmail you into transferring them money to regain privacy.

Note! We at SensorsTechForum.com are experienced malware researchers. We know how to stay safe online and that’s why we did the experiment and chatted with fraudsters. By providing this information here we want to help our visitors stay informed, hence, secured online. Any negotiations with cybercriminals are highly inadvisable.

Scamming sites like the ones promoting fake Apple support services are not something new in the wild. They have been lurking across the web for quite a long time. However, the actual Apple company has nothing to do with such scam pages. Even the disclaimer published on this Mac Repair Support site states that “… it is an independent software technical support service provider for a large variety of third party products.”

And their third-party products can surely do more harm than good. In the event that such a program loads on your device, it may start generating intrusive advertisements that prevent the system from operating smoothly. What’s more, these ads endanger the overall system security as they are often related to poorly secured or even hacked websites. Furthermore, potentially unwanted apps tend to collect various data and transfer it to remote servers.

To sum up, the sudden appearance of the Mac Repair Support pop-up scam should be a warning sign for you. The best you can do is ensure that your device is clean and secured. To clean your affected browser and secure your system against future malware intrusions, follow the steps presented in our Mac Repair Support scam removal guide.

Mac Repair Support Scam Removal for Mac

In order to remove Mac Repair Support scam along with all associated files that enable their appearance in the browser, you should complete several removal steps. The removal guide below you will show you all the necessary steps in their precise order. You could choose between manual and automatic removal approaches. In order to fully get rid of existing undesired programs and strengthen the security of installed browsers and the operating system, it is recommendable to combine the steps.

In case you have further questions or need additional help with the removal process, don’t hesitate to leave us a comment. We will be glad to help.

Gergana Ivanova

Gergana Ivanova

Highly motivated writer with 5+ years of experience writing for ransomware, malware, adware, PUPs, and other cybersecurity-related issues. As a writer, I strive to create content that is based on thorough technical research. I find joy in the process of creating articles that are easy to understand, informative, and useful. Follow me on Twitter (@IRGergana) for the latest in the field of computer, mobile, and online security.

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Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer

How to Remove Mac Repair Support from Windows.


Step 1: Boot Your PC In Safe Mode to isolate and remove Mac Repair Support

OFFER

Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!
We Recommend To Scan Your PC with SpyHunter

Keep in mind, that SpyHunter’s scanner is only for malware detection. If SpyHunter detects malware on your PC, you will need to purchase SpyHunter's malware removal tool to remove the malware threats. Read our SpyHunter 5 review. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria

1. Hold Windows key() + R


2. The "Run" Window will appear. In it, type "msconfig" and click OK.


3. Go to the "Boot" tab. There select "Safe Boot" and then click "Apply" and "OK".
Tip: Make sure to reverse those changes by unticking Safe Boot after that, because your system will always boot in Safe Boot from now on.


4. When prompted, click on "Restart" to go into Safe Mode.


5. You can recognise Safe Mode by the words written on the corners of your screen.


Step 2: Uninstall Mac Repair Support and related software from Windows

Here is a method in few easy steps that should be able to uninstall most programs. No matter if you are using Windows 10, 8, 7, Vista or XP, those steps will get the job done. Dragging the program or its folder to the recycle bin can be a very bad decision. If you do that, bits and pieces of the program are left behind, and that can lead to unstable work of your PC, errors with the file type associations and other unpleasant activities. The proper way to get a program off your computer is to Uninstall it. To do that:


1. Hold the Windows Logo Button and "R" on your keyboard. A Pop-up window will appear.


2. In the field type in "appwiz.cpl" and press ENTER.


3. This will open a window with all the programs installed on the PC. Select the program that you want to remove, and press "Uninstall"
Follow the instructions above and you will successfully uninstall most programs.


Step 3: Clean any registries, created by Mac Repair Support on your computer.

The usually targeted registries of Windows machines are the following:

  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnce
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunOnce

You can access them by opening the Windows registry editor and deleting any values, created by Mac Repair Support there. This can happen by following the steps underneath:

1. Open the Run Window again, type "regedit" and click OK.


2. When you open it, you can freely navigate to the Run and RunOnce keys, whose locations are shown above.


3. You can remove the value of the virus by right-clicking on it and removing it.
Tip: To find a virus-created value, you can right-click on it and click "Modify" to see which file it is set to run. If this is the virus file location, remove the value.

IMPORTANT!
Before starting "Step 4", please boot back into Normal mode, in case you are currently in Safe Mode.
This will enable you to install and use SpyHunter 5 successfully.

Step 4: Scan for Mac Repair Support with SpyHunter Anti-Malware Tool

1. Click on the "Download" button to proceed to SpyHunter's download page.


It is recommended to run a scan before purchasing the full version of the software to make sure that the current version of the malware can be detected by SpyHunter. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria.


2. After you have installed SpyHunter, wait for it to update automatically.

SpyHunter5-update-2018


3. After the update process has finished, click on the 'Malware/PC Scan' tab. A new window will appear. Click on 'Start Scan'.

SpyHunter5-Free-Scan-2018


4. After SpyHunter has finished scanning your PC for any files of the associated threat and found them, you can try to get them removed automatically and permanently by clicking on the 'Next' button.

SpyHunter-5-Free-Scan-Next-2018

If any threats have been removed, it is highly recommended to restart your PC.


Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer

Get rid of Mac Repair Support from Mac OS X.


Step 1: Uninstall Mac Repair Support and remove related files and objects

OFFER
Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!
We Recommend To Scan Your Mac with SpyHunter for Mac
Keep in mind, that SpyHunter for Mac needs to purchased to remove the malware threats. Click on the corresponding links to check SpyHunter’s EULA and Privacy Policy


1. Hit the ⇧+⌘+U keys to open Utilities. Another way is to click on “Go” and then click “Utilities”, like the image below shows:


2. Find Activity Monitor and double-click it:


3. In the Activity Monitor look for any suspicious processes, belonging or related to Mac Repair Support:

Tip: To quit a process completely, choose the “Force Quit” option.


4. Click on the "Go" button again, but this time select Applications. Another way is with the ⇧+⌘+A buttons.


5. In the Applications menu, look for any suspicious app or an app with a name, similar or identical to Mac Repair Support. If you find it, right-click on the app and select “Move to Trash”.


6: Select Accounts, after which click on the Login Items preference. Your Mac will then show you a list of items that start automatically when you log in. Look for any suspicious apps identical or similar to Mac Repair Support. Check the app you want to stop from running automatically and then select on the Minus (“-“) icon to hide it.


7: Remove any left-over files that might be related to this threat manually by following the sub-steps below:

  • Go to Finder.
  • In the search bar type the name of the app that you want to remove.
  • Above the search bar change the two drop down menus to “System Files” and “Are Included” so that you can see all of the files associated with the application you want to remove. Bear in mind that some of the files may not be related to the app so be very careful which files you delete.
  • If all of the files are related, hold the ⌘+A buttons to select them and then drive them to “Trash”.

In case you cannot remove Mac Repair Support via Step 1 above:

In case you cannot find the virus files and objects in your Applications or other places we have shown above, you can manually look for them in the Libraries of your Mac. But before doing this, please read the disclaimer below:

Disclaimer! If you are about to tamper with Library files on Mac, be sure to know the name of the virus file, because if you delete the wrong file, it may cause irreversible damage to your MacOS. Continue on your own responsibility!

1: Click on "Go" and Then "Go to Folder" as shown underneath:

2: Type in "/Library/LauchAgents/" and click Ok:

3: Delete all of the virus files that have similar or the same name as Mac Repair Support. If you believe there is no such file, do not delete anything.

You can repeat the same procedure with the following other Library directories:

→ ~/Library/LaunchAgents
/Library/LaunchDaemons

Tip: ~ is there on purpose, because it leads to more LaunchAgents.


Step 2: Scan for and remove Mac Repair Support files from your Mac

When you are facing problems on your Mac as a result of unwanted scripts and programs such as Mac Repair Support, the recommended way of eliminating the threat is by using an anti-malware program. SpyHunter for Mac offers advanced security features along with other modules that will improve your Mac’s security and protect it in the future.


Click the button below below to download SpyHunter for Mac and scan for Mac Repair Support:


Download

SpyHunter for Mac



Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer


Remove Mac Repair Support from Google Chrome.


Step 1: Start Google Chrome and open the drop menu


Step 2: Move the cursor over "Tools" and then from the extended menu choose "Extensions"


Step 3: From the opened "Extensions" menu locate the unwanted extension and click on its "Remove" button.


Step 4: After the extension is removed, restart Google Chrome by closing it from the red "X" button at the top right corner and start it again.


Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer


Erase Mac Repair Support from Mozilla Firefox.

Step 1: Start Mozilla Firefox. Open the menu window


Step 2: Select the "Add-ons" icon from the menu.


Step 3: Select the unwanted extension and click "Remove"


Step 4: After the extension is removed, restart Mozilla Firefox by closing it from the red "X" button at the top right corner and start it again.



Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer


Uninstall Mac Repair Support from Microsoft Edge.


Step 1: Start Edge browser.


Step 2: Open the drop menu by clicking on the icon at the top right corner.


Step 3: From the drop menu select "Extensions".


Step 4: Choose the suspected malicious extension you want to remove and then click on the gear icon.


Step 5: Remove the malicious extension by scrolling down and then clicking on Uninstall.



Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer


Remove Mac Repair Support from Safari.


Step 1: Start the Safari app.


Step 2: After hovering your mouse cursor to the top of the screen, click on the Safari text to open its drop down menu.


Step 3: From the menu, click on "Preferences".

stf-safari preferences


Step 4: After that, select the 'Extensions' Tab.

stf-safari-extensions


Step 5: Click once on the extension you want to remove.


Step 6: Click 'Uninstall'.

stf-safari uninstall

A pop-up window will appear asking for confirmation to uninstall the extension. Select 'Uninstall' again, and the Mac Repair Support will be removed.


How to Reset Safari
IMPORTANT: Before resetting Safari make sure you back up all your saved passwords within the browser in case you forget them.

Start Safari and then click on the gear leaver icon.

Click the Reset Safari button and you will reset the browser.


Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer


Eliminate Mac Repair Support from Internet Explorer.


Step 1: Start Internet Explorer.


Step 2: Click on the gear icon labeled 'Tools' to open the drop menu and select 'Manage Add-ons'


Step 3: In the 'Manage Add-ons' window.


Step 4: Select the extension you want to remove and then click 'Disable'. A pop-up window will appear to inform you that you are about to disable the selected extension, and some more add-ons might be disabled as well. Leave all the boxes checked, and click 'Disable'.


Step 5: After the unwanted extension has been removed, restart Internet Explorer by closing it from the red 'X' button located at the top right corner and start it again.


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