A new tech support scam associated with the website Axalisaiti(.)com has been reported to display a fake BSOD (Black Screen Of Death) screen with a fraudulent message stating there is an error on the user’s computer. The phone number 1-855-486-0354 that is associated with the scam has also been reported to randomly dial users as a part of a social engineering scam. All users who have seen this pop-up are strongly advised to scan their computer and detect where the pop-up is coming from.
|Type||Fake Tech Support|
|Short Description||The page may block users out of their web browsers displaying a fake error message.|
|Symptoms||The user may witness a fake BSOD screen with this or other phone numbers present in its message. Also has the following sound message:|
|Distribution Method||Via PUPs, Malware or by visiting a suspicious third-party site.|
|Detection Tool||Download Malware Removal Tool, to See If Your System Has Been Affected by malware|
|User Experience||Join our forum to discuss Axalisaiti(.)com.|
Axalisaiti(.)com Fake BSOD Alert – How Did I Get It
The distribution of this website is fairly simple and is done in the following methods:
- Via a Trojan that induces advertisements and causes redirects.
- By a rootkit which connects to remote hosts to cause browser redirects.
- Via a PUP (Potentially Unwanted Program) that displays advertisements and causes redirects on your Google Chrome, Mozilla Firefox, Internet Explorer Opera, Safary or any other extension supported browsers.
Axalisaiti(.)com Fake BSOD Alert In Detail
Once this threat is on your computer, you may witness a pop-up with the following scareware message:
→ Pop-up message:
SUSPICIOUS ACTIVITY OF INTRUSIONS DETECTED, WHICH IS TRYING TO REDIRECT YOU TO A VIRUS ATTACK SITE.
THIS MAY HAPPEN DUE TO NOT HAVING OBSOLETE VIRUS PROTECTED SHIELD.
TO COMPLETE DIAGNOSE AND FIX, PLEASE CALL WINDOWS SUPPORT HELPLINE AT 1-855-486-0354 IMMEDIATELY.
KINDLY ENSURE YOU DO NOT RESTART YOUR COMPUTER TO PREVENT DATA LOSS.
HAVING SUCH KIND OF WARNINGS REPEATEDLY MAY COMPROMISE YOUR CREDIT-DEBIT CARD OR ONLIINE BANKING INFORMATIONS.
GET ALL FIXED RIGHT NOW BY CALLING CERTIFIED…”
This message aims to drive inexperienced users to call the “customer support” number which may actually be the scammers’ number. From there users may be prompted to:
- Provide personal information.
- Provide access of your PC to the scammers.
- Provide financial information.
When the host Axalisaiti(.)com was thoroughly checked, the following information surfaced:
→ IP Address-126.96.36.199
Users on security forums report that the previous location associated with the website was Panama, which points out to the usage of either a VPN or a Proxy service that conceals the actual location and address of the server.
Experts strongly believe that this website is most likely a part of a network which aims to spread massively and scam users out of their money and information. One of the scamming methods which may be used is an unusually high phone call rates to drain users by the minute.
Not only this but this number is also reported to be associated with other scams as well. Attacked users have reported that they have received calls from this number directly without even knowing it is associated with this Fake BSOD Alert.
Remove Axalisaiti(.)com Fake BSOD Alert Completely
In order to remove this fake alert, you should make sure to close your web browser first as a process from Windows Task Manager. Since different software may induce this hijacker onto your computer, we strongly advise you to follow the step-by-step manual below and download an advanced malware scanner. It will detect if there is any type of software or malware on your computer which may be causing the pop-ups to appear.
- Guide 1: How to Remove Axalisaiti(.)com from Windows.
- Guide 2: Get rid of Axalisaiti(.)com from Mac OS X.
- Guide 3: Remove Axalisaiti(.)com from Google Chrome.
- Guide 4: Erase Axalisaiti(.)com from Mozilla Firefox.
- Guide 5: Uninstall Axalisaiti(.)com from Microsoft Edge.
- Guide 6: Remove Axalisaiti(.)com from Safari.
- Guide 7: Eliminate Axalisaiti(.)com from Internet Explorer.
How to Remove Axalisaiti(.)com from Windows.
Step 1: Boot Your PC In Safe Mode to isolate and remove Axalisaiti(.)com
Step 2: Uninstall Axalisaiti(.)com and related software from Windows
Here is a method in few easy steps that should be able to uninstall most programs. No matter if you are using Windows 10, 8, 7, Vista or XP, those steps will get the job done. Dragging the program or its folder to the recycle bin can be a very bad decision. If you do that, bits and pieces of the program are left behind, and that can lead to unstable work of your PC, errors with the file type associations and other unpleasant activities. The proper way to get a program off your computer is to Uninstall it.
Step 3: Clean any registries, created by Axalisaiti(.)com on your computer.
The usually targeted registries of Windows machines are the following:
You can access them by opening the Windows registry editor and deleting any values, created by Axalisaiti(.)com there. This can happen by following the steps underneath:
Get rid of Axalisaiti(.)com from Mac OS X.
Step 1: Uninstall Axalisaiti(.)com and remove related files and objects
1. Hit the ⇧+⌘+U keys to open Utilities. Another way is to click on “Go” and then click “Utilities”, like the image below shows:
- Go to Finder.
- In the search bar type the name of the app that you want to remove.
- Above the search bar change the two drop down menus to “System Files” and “Are Included” so that you can see all of the files associated with the application you want to remove. Bear in mind that some of the files may not be related to the app so be very careful which files you delete.
- If all of the files are related, hold the ⌘+A buttons to select them and then drive them to “Trash”.
In case you cannot remove Axalisaiti(.)com via Step 1 above:
In case you cannot find the virus files and objects in your Applications or other places we have shown above, you can manually look for them in the Libraries of your Mac. But before doing this, please read the disclaimer below:
You can repeat the same procedure with the following other Library directories:
Tip: ~ is there on purpose, because it leads to more LaunchAgents.
Step 2: Scan for and remove malware from your Mac
When you are facing problems on your Mac as a result of unwanted scripts, programs and malware, the recommended way of eliminating the threat is by using an anti-malware program. Combo Cleaner offers advanced security features along with other modules that will improve your Mac’s security and protect it in the future.
Remove Axalisaiti(.)com from Google Chrome.
Step 1: Start Google Chrome and open the drop menu
Step 2: Move the cursor over "Tools" and then from the extended menu choose "Extensions"
Step 3: From the opened "Extensions" menu locate the unwanted extension and click on its "Remove" button.
Step 4: After the extension is removed, restart Google Chrome by closing it from the red "X" button at the top right corner and start it again.
Erase Axalisaiti(.)com from Mozilla Firefox.
Step 1: Start Mozilla Firefox. Open the menu window
Step 2: Select the "Add-ons" icon from the menu.
Step 3: Select the unwanted extension and click "Remove"
Step 4: After the extension is removed, restart Mozilla Firefox by closing it from the red "X" button at the top right corner and start it again.
Uninstall Axalisaiti(.)com from Microsoft Edge.
Step 1: Start Edge browser.
Step 2: Open the drop menu by clicking on the icon at the top right corner.
Step 3: From the drop menu select "Extensions".
Step 4: Choose the suspected malicious extension you want to remove and then click on the gear icon.
Step 5: Remove the malicious extension by scrolling down and then clicking on Uninstall.
Remove Axalisaiti(.)com from Safari.
Step 1: Start the Safari app.
Step 2: After hovering your mouse cursor to the top of the screen, click on the Safari text to open its drop down menu.
Step 3: From the menu, click on "Preferences".
Step 4: After that, select the 'Extensions' Tab.
Step 5: Click once on the extension you want to remove.
Step 6: Click 'Uninstall'.
A pop-up window will appear asking for confirmation to uninstall the extension. Select 'Uninstall' again, and the Axalisaiti(.)com will be removed.
Eliminate Axalisaiti(.)com from Internet Explorer.
Step 1: Start Internet Explorer.
Step 2: Click on the gear icon labeled 'Tools' to open the drop menu and select 'Manage Add-ons'
Step 3: In the 'Manage Add-ons' window.
Step 4: Select the extension you want to remove and then click 'Disable'. A pop-up window will appear to inform you that you are about to disable the selected extension, and some more add-ons might be disabled as well. Leave all the boxes checked, and click 'Disable'.
Step 5: After the unwanted extension has been removed, restart Internet Explorer by closing it from the red 'X' button located at the top right corner and start it again.