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Remove Completely

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“” is a domain of a Fake Tech Support site and it can also have a browser extension or some other Potentially Unwanted Program (PUP) installed on the compromised computer. The user may be constantly redirected to the domain and unable to get out of the domain or browser. There are also pop-ups that support the scam, claiming that the user is infected with viruses and to prevent data loss, the user must call a “toll-free” phone number.
TypeTech Support Scam
Short DescriptionTries to trick users into believing that their computer is infected with malware and their Windows is in critical condition. Features a fraudulent phone number.
SymptomsBackground imitating a legitimate Microsoft Windows BSOD screen with pop-ups claiming that users must call a Toll-free phone number to resolve issues on a computer.
Distribution MethodFreeware Installers, Suspicious Sites, Browser Redirects
Detection ToolDownload Malware Removal Tool, to See If Your System Has Been Affected by
User ExperienceJoin our forum to discuss about – Distribution

The PUP that supports the “” domain usually gets into your computer through third-party installers, which may also include a browser extension. They can sneak into your computer without your recognition, by concealing themselves in freeware installations and bundled packages.

In these packages, additional applications for installation are not always disclosed properly, and people get tricked into installing potentially unwanted programs such as those related to “”. Sometimes that can be avoided by clicking on the “Advanced” or “Custom” option in an installation setup to see what will be put into your computer.

Other ways of getting infected are by opening spam e-mails and downloading malicious attachments, or by clicking on different advertisements and banners containing malicious content. – More About It” is a malicious domain which has a fake tech support number in it. It claims that your computer is infected with a very “harmful” virus:

“Debug malware error 895-system 32.exe failure”

In order to be able to remove it you have to contact “Microsoft Technicians” by calling the “Toll-Free Helpline” at “1-844-452-3769”. The truth is that this may be the most expensive call you ever made. It is definitely not free as advertised, and it will cost a lot of money per impulse. That is not the only reason you should NOT in any circumstances call the fake support number – the scammers that run the website, may also try to get you to tell them personal details and financial information using different tricky techniques. Then they can sell that data to the highest bidder or take advantage of it in another way.

What you are advised to do by the popups is to not to restart your computer, because it is in a “critical condition” and there is a fake Blue Screen of Death (BSOD) to support it. A true BSOD shows before the start of Windows and it is because, something prevents the OS to launch normally. Such a blue screen cannot appear in a browser, and the fraudulent one here is just a blue background with some custom text written in white color. But you may not be able to figure that out, due to the constant messages that keep showing. All is done in so it could scare you to rush and call the false Microsoft support line.” may also collect information about you through the browser cookies and custom Java Script files injected through the browser extension or a program installed on your computer, assisting the fake support site. Through the Flash plugin an mp3 file may be played, if added to the site, with a woman’s voice trying to scare you further.

Remove Completely

To remove “” manually from your computer, be sure to follow the step-by-step removal instructions provided below. In case the manual removal does not get rid of the browser redirects and PUPs completely, you should search for and remove the leftovers with an advanced anti-malware program. Installing such a program will also make certain that your system is safe and secure from other threats you may encounter.

First, close your browser from the Windows Task Manager by pressing WIN button and X together and choosing Task manager. After that locate your browser right click it from the list and click on End Task. After that follow this manual to remove it from your browser:

1. Restore the settings in your browser
2. Remove with SpyHunter Anti-Malware Tool
3. Remove with Malwarebytes Anti-Malware.
4. Remove with STOPZilla AntiMalware
NOTE! Substantial notification about the threat: Manual removal of requires interference with system files and registries. Thus, it can cause damage to your PC. Even if your computer skills are not at a professional level, don’t worry. You can do the removal yourself just in 5 minutes, using a malware removal tool.

Berta Bilbao

Berta is a dedicated malware researcher, dreaming for a more secure cyber space. Her fascination with IT security began a few years ago when a malware locked her out of her own computer.

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