How to Remove "Dear user, congratulations!" Scam

How to Remove “Dear user, congratulations!” Scam


This article presents information about an online scam dubbed “Dear user, congratulations!” scam as well as help for its complete removal from the affected system.

“Dear user, congratulations!” is an online scam that interrupts browsing sessions in the form of a sudden redirect. Once it loads in the browser it could attempt to trick you into providing sensitive details such as banking credentials, personal data and account logins. In order to obtain data, this scam presents a misleading message about a gift you could receive.

Threat Summary

Name"Dear user, congratulations!"
TypeScam, Redirect
Short DescriptionA deceptive web page that congratilates you for the chance to participate in a game with rewards.
Symptoms Regular browsing is interrupted by annoying redirects. You see misleading messages that attempt to convince you into participating in fake reward games.
Distribution MethodCorrupted Websites, Freeware Installations, Bundled Packages
Detection Tool See If Your System Has Been Affected by "Dear user, congratulations!"


Malware Removal Tool

User ExperienceJoin Our Forum to Discuss "Dear user, congratulations!".

“Dear user, congratulations!” Scam – Spread Techniques

Browser redirects appear to be the main technique used for the spread of “Dear user, congratulations!” scam message. So this scam is likely to be able to affect all commonly used web browsers (Chrome, Mozilla, Explorer, Safari, Opera, Edge, etc.).

Another reason for its unexpected appearance may be an unattended installation of any potentially unwanted program. How such a program could have landed on your device is as a part of software bundles.

The installation of PUPs usually occurs during the installation of desired free third-party applications. Unfortunately, this process often happens without your knowledge. This is due to the fact that freeware installers do not disclose properly the presence of any extras. Since there is also an option that enables the default installation of these extras you could easily end up with a running undesired app on your device once you click the Finish button presented by the installer.

A way to prevent installing undesired apps while installing desired apps is the choice of the Advanced/Custom configuration option as sometimes it reveals the presence of PUPs and enables you to opt out their installation.

“Dear user, congratulations!” Scam – More About Its Impact

“Dear user, congratulations!” is an online scam that affects commonly used web browsers in the form of a browser redirect. It could be generated by a large number of bogus domain addresses. One of these addresses was detected to be

Here is the text you are likely to see when the scam loads in your browser:

Dear Chrome user, congratulations!
We want to thank you for being loyal Chrome Australia user! Your IP address – has been randomly selected to receive a Apple iPhone X.
From time to time we select a handful of Chrome users to give them the opportunity to receive valuable gifts from our partners and sponsors. This is our way of thanking you for choosing Chrome as your preferred service.
Today is your lucky day! You are one of the 10 randomly selected users who will receive a new Apple iPhone X.
To receive your gift, you simply have to complete our short and anonymous survey. But hurry! There are only a few gifts available today!
How satisfied are you with Chrome?
[Very Satisfied] [Satisfied] [Unsatisfied]

It is likely to be spread across all commonly used web browsers including Google Chrome, Mozilla Firefox, Internet Explorer, Microsoft Edge, Safari, Opera, etc. As of the presented message, it could provide different information based on your location, current browser type, characteristics and visited websites.

One of the purposes of this misleading message is to convince you into participating in some kind of a game or a survey as this will give you the chance to win in this case an iPhone X. However, if you grab the chance you could become a target of fraudsters and malware actors.

The primary purpose of “Dear user, congratulations!” scam is definitely data theft. By offering you tempting gifts it aims to make you more prone to share sensitive details. For example, it could redirect you to a page that asks for banking credentials, device login, social media logins and other personal details.

Furthermore, this scam is also likely to utilize different tracking technologies to obtain some additional details automatically. Gathered could be:

  • Browsing history
  • Browser’s home page
  • Search queries
  • Search queries on the visited web pages
  • Type of used browser
  • Operating system type
  • Internet protocol (IP) address
  • Geographic location
  • The domain name of current Internet service provider (ISP)

In order to prevent this scam from accessing your browser, you should consider its immediate removal.

How to Remove “Dear user, congratulations!” Scam

In order to remove “Dear user, congratulations!” scam and all associated files that enable its appearance in the browser, you need to pass through several removal steps. They are all presented in the removal guide below. The guide enables you to choose between manual and automatic removal approach. Our advice is to combine the steps as this way you will be able not only to get rid of this particular undesired program but also strengthen the security of your device. Have in mind that files associated with this redirect may have different names than “Dear user, congratulations!”.

In case that you have further questions or need additional help with the removal process, don’t hesitate to leave a comment or contact us at our email.

Gergana Ivanova

Gergana Ivanova

Gergana has completed a bachelor degree in Marketing from the University of National and World Economy. She has been with the STF team for four years, researching malware and reporting on the latest infections.

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