How to Remove “Dear user, congratulations!” Scam

Gergana Ivanova

Gergana has completed a bachelor degree in Marketing from the University of National and World Economy. She has been with the STF team for three years, researching malware and reporting on the latest infections. She believes that in times of constantly evolving dependency of network connected technologies, people should spread the word not the war.

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This article presents information about an online scam dubbed “Dear user, congratulations!” scam as well as help for its complete removal from the affected system.

“Dear user, congratulations!” is an online scam that interrupts browsing sessions in the form of a sudden redirect. Once it loads in the browser it could attempt to trick you into providing sensitive details such as banking credentials, personal data and account logins. In order to obtain data, this scam presents a misleading message about a gift you could receive.

Threat Summary

Name	"Dear user, congratulations!"
Type	Scam, Redirect
Short Description	A deceptive web page that congratilates you for the chance to participate in a game with rewards.
Symptoms	Regular rowsing is interrupted by annoying redirects. You see misleading messages that attempt to convince you into participating in fake reward games.
Distribution Method	Corrupted Websites, Freeware Installations, Bundled Packages
Detection Tool	See If Your System Has Been Affected by "Dear user, congratulations!" Download Malware Removal Tool
User Experience	Join Our Forum to Discuss "Dear user, congratulations!".

“Dear user, congratulations!” Scam – Spread Techniques

Browser redirects appear to be the main technique used for the spread of “Dear user, congratulations!” scam message. So this scam is likely to be able to affect all commonly used web browsers (Chrome, Mozilla, Explorer, Safari, Opera, Edge, etc.).

Another reason for its unexpected appearance may be an unattended installation of any potentially unwanted program. How such a program could have landed on your device is as a part of software bundles.

The installation of PUPs usually occurs during the installation of desired free third-party applications. Unfortunately, this process often happens without your knowledge. This is due to the fact that freeware installers do not disclose properly the presence of any extras. Since there is also an option that enables the default installation of these extras you could easily end up with a running undesired app on your device once you click the Finish button presented by the installer.

A way to prevent installing undesired apps while installing desired apps is the choice of the Advanced/Custom configuration option as sometimes it reveals the presence of PUPs and enables you to opt out their installation.

“Dear user, congratulations!” Scam – More About Its Impact

“Dear user, congratulations!” is an online scam that affects commonly used web browsers in the form of a browser redirect. It could be generated by a large number of bogus domain addresses. One of these addresses was detected to be canadasweeps.club.

Here is the text you are likely to see when the scam loads in your browser:

Dear Chrome user, congratulations!
We want to thank you for being loyal Chrome Australia user! Your IP address – has been randomly selected to receive a Apple iPhone X.
From time to time we select a handful of Chrome users to give them the opportunity to receive valuable gifts from our partners and sponsors. This is our way of thanking you for choosing Chrome as your preferred service.
Today is your lucky day! You are one of the 10 randomly selected users who will receive a new Apple iPhone X.
To receive your gift, you simply have to complete our short and anonymous survey. But hurry! There are only a few gifts available today!
How satisfied are you with Chrome?
[Very Satisfied] [Satisfied] [Unsatisfied]

It is likely to be spread across all commonly used web browsers including Google Chrome, Mozilla Firefox, Internet Explorer, Microsoft Edge, Safari, Opera, etc. As of the presented message, it could provide different information based on your location, current browser type, characteristics and visited websites.

One of the purposes of this misleading message is to convince you into participating in some kind of a game or a survey as this will give you the chance to win in this case an iPhone X. However, if you grab the chance you could become a target of fraudsters and malware actors.

The primary purpose of “Dear user, congratulations!” scam is definitely data theft. By offering you tempting gifts it aims to make you more prone to share sensitive details. For example, it could redirect you to a page that asks for banking credentials, device login, social media logins and other personal details.

Furthermore, this scam is also likely to utilize different tracking technologies to obtain some additional details automatically. Gathered could be:

• Browsing history
• Browser’s home page
• Search queries
• Search queries on the visited web pages
• Type of used browser
• Operating system type
• Internet protocol (IP) address
• Geographic location
• The domain name of current Internet service provider (ISP)

In order to prevent this scam from accessing your browser, you should consider its immediate removal.

How to Remove “Dear user, congratulations!” Scam

In order to remove “Dear user, congratulations!” scam and all associated files that enable its appearance in the browser, you need to pass through several removal steps. They are all presented in the removal guide below. The guide enables you to choose between manual and automatic removal approach. Our advice is to combine the steps as this way you will be able not only to get rid of this particular undesired program but also strengthen the security of your device. Have in mind that files associated with this redirect may have different names than “Dear user, congratulations!”.

In case that you have further questions or need additional help with the removal process, don’t hesitate to leave a comment or contact us at our email.

Note! Your computer system may be affected by "Dear user, congratulations!" or other threats.
Scan Your PC with SpyHunter
SpyHunter is a powerful malware removal tool designed to help users with in-depth system security analysis, detection and removal of threats such as "Dear user, congratulations!".
Keep in mind, that SpyHunter’s scanner is only for malware detection. If SpyHunter detects malware on your PC, you will need to purchase SpyHunter’s malware removal tool to remove the malware threats. Read our SpyHunter 5 review. Click on the corresponding links to check SpyHunter’s EULA, Privacy Policy and Threat Assessment Criteria.

To remove "Dear user, congratulations!" follow these steps:

1. Uninstall malicious programs from Windows

OFFER

Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!

We Recommend To Scan Your PC with SpyHunter

Keep in mind, that SpyHunter’s scanner is only for malware detection. If SpyHunter detects malware on your PC, you will need to purchase SpyHunter’s malware removal tool to remove the malware threats. Read our SpyHunter 5 review. Click on the corresponding links to check SpyHunter’s EULA, Privacy Policy and Threat Assessment Criteria

How to Uninstall malicious programs from Windows:

Here is a method in few easy steps that should be able to uninstall most programs. No matter if you are using Windows 10, 8, 7, Vista or XP, those steps will get the job done. Dragging the program or its folder to the recycle bin can be a very bad decision. If you do that, bits and pieces of the program are left behind, and that can lead to unstable work of your PC, errors with the file type associations and other unpleasant activities. The proper way to get a program off your computer is to Uninstall it. To do that:

Hold the Windows Logo Button and “R” on your keyboard. A Pop-up window will appear (fig.1).

In the field type in “appwiz.cpl” and press ENTER (fig.2).

This will open a window with all the programs installed on the PC.
Select the program that you want to remove, and press “Uninstall” (fig.3).

Follow the instructions above and you will successfully uninstall most programs.

2. Clean your Browser and Registry from "Dear user, congratulations!"

Remove "Dear user, congratulations!" by cleaning your Browser and Registry.

Remove an extension from Mozilla FirefoxRemove an extension from Google Chrome Remove an extension from Internet Explorer Remove an extension from Microsoft Edge Fix registry entries created by "Dear user, congratulations!" on your PC.

Start Mozilla Firefox. Open the menu window

Select the “Add-ons” icon from the menu.

Select the unwanted extension and click “Remove“

After the extension is removed, restart Mozilla Firefox by closing it from the red “X” button at the top right corner and start it again.

Start Google Chrome and open the drop menu

Move the cursor over “Tools” and then from the extended menu choose “Extensions“

From the opened “Extensions” menu locate the unwanted extension and click on its “Remove” button.

After the extension is removed, restart Google Chrome by closing it from the red “X” button at the top right corner and start it again.

Start Internet Explorer:

Click on the gear icon labeled ‘Tools’ to open the drop menu and select ‘Manage Add-ons’

In the ‘Manage Add-ons’ window.

Select the extension you want to remove and then click ‘Disable’. A pop-up window will appear to inform you that you are about to disable the selected extension, and some more add-ons might be disabled as well. Leave all the boxes checked, and click ‘Disable’.

After the unwanted extension has been removed, restart Internet Explorer by closing it from the red ‘X’ button located at the top right corner and start it again.

Start Edge

Open the drop menu by clicking on the icon at the top right corner.

From the drop menu select “Extensions”.

Choose the suspected malicious extension you want to remove and then click on the gear icon.

Remove the malicious extension by scrolling down and then clicking on Uninstall.

Some malicious scripts may modify the registry entries on your computer to change different settings. This is why cleaning your Windows Registry Database is recommended. Since the tutorial on how to do this is a bit long and tampering with registries could damage your computer if not done properly you should refer and follow our instructive article about fixing registry entries, especially if you are unexperienced in that area.

IMPORTANT!
Before starting the Automatic Removal below, please boot back into Normal mode, in case you are currently in Safe Mode.
This will enable you to install and use SpyHunter 5 successfully.

Use SpyHunter to scan for malware and unwanted programs

3. Scan for malware and unwanted programs with SpyHunter Anti-Malware Tool

Scan your PC and Remove "Dear user, congratulations!" with SpyHunter Anti-Malware Tool and back up your data

1. Install SpyHunter to scan for "Dear user, congratulations!" and remove them.2. Scan with SpyHunter, Detect and Remove "Dear user, congratulations!". Back up your data to secure it from malware in the future.

Step 1: Click on the “Download” button to proceed to SpyHunter’s download page.

Download

Malware Removal Tool

It is recommended to run a scan before purchasing the full version of the software to make sure that the current version of the malware can be detected by SpyHunter. Click on the corresponding links to check SpyHunter’s EULA, Privacy Policy and Threat Assessment Criteria.

Step 2: Guide yourself by the download instructions provided for each browser.

Step 3: After you have installed SpyHunter, wait for it to update automatically.

Step 1: After the update process has finished, click on the ‘Malware/PC Scan’ tab. A new window will appear. Click on ‘Start Scan’.

Step 2: After SpyHunter has finished scanning your PC for any files of the associated threat and found them, you can try to get them removed automatically and permanently by clicking on the ‘Next’ button.

Step 3: If any threats have been removed, it is highly recommended to restart your PC.

Back up your data to secure it against attacks in the future

IMPORTANT! Before reading the Windows backup instructions, we highly recommend to back up your data with a cloud backup solution and insure your files against any type of loss, even from the most severe threats. We recommend you to read more about it and to download SOS Online Backup .

SOS Online Backup

Gergana Ivanova

Gergana has completed a bachelor degree in Marketing from the University of National and World Economy. She has been with the STF team for three years, researching malware and reporting on the latest infections. She believes that in times of constantly evolving dependency of network connected technologies, people should spread the word not the war.

More Posts

Follow Me:

Gergana Ivanova

Gergana has completed a bachelor degree in Marketing from the University of National and World Economy. She has been with the STF team for three years, researching malware and reporting on the latest infections. She believes that in times of constantly evolving dependency of network connected technologies, people should spread the word not the war.

More Posts

Follow Me:

Gergana Ivanova

Gergana has completed a bachelor degree in Marketing from the University of National and World Economy. She has been with the STF team for three years, researching malware and reporting on the latest infections. She believes that in times of constantly evolving dependency of network connected technologies, people should spread the word not the war.

More Posts

Follow Me:

Gergana Ivanova

Gergana has completed a bachelor degree in Marketing from the University of National and World Economy. She has been with the STF team for three years, researching malware and reporting on the latest infections. She believes that in times of constantly evolving dependency of network connected technologies, people should spread the word not the war.

More Posts

Follow Me: