This article has been created to help you understand what is the “Dear Chrome User, Congratulations!” scam page and what is the “virus” app causing such pages to appear and how to remove it entirely.
“Dear Chrome User, Congratulations!” is a part of a prize scam that is usually caused by a browser redirect on victim computers. The bad news is that if you see such a screen on your browser, then it is very probable that your computer has a browser hijacker or an adware installed in it, that is causing such redirects and ads to appear.
Such programs often lead to sites, like “Dear Chrome User, Congratulations!”, that are shady and dangerous sometimes. But the real danger is that they may also infect your machine with malware. This is why, we strongly suggest that you read this article if you have issues, concerning the “Dear Chrome User, Congratulations!” scam software.
|Name||“Dear Chrome User, Congratulations!”|
|Type||Browser Hijacker/PUP/Prize Scam|
|Short Description||Aims to get you to type in and giveaway your financial or personal details in a fake prize scam.|
|Symptoms||Your web browser begins to display various types of online advertisements, which results in slowing down of your PC.|
|Distribution Method||Bundled downloads. Web pages which may advertise it.|
|Detection Tool|| See If Your System Has Been Affected by malware |
Malware Removal Tool
|User Experience||Join Our Forum to Discuss “Dear Chrome User, Congratulations!”.|
“Dear Chrome User, Congratulations!” – Distribution Methods
The main way via which you may have started seeing such pages to randomly appear on your web browser is if you have installed a PUP (potentially unwanted program) on your Mac. Usually, these programs tend to replicate as a result of software bundling. These types of bundling tactics often tend to spread programs that pose as legitimate helper software that aims to improve your browsing or computing experience in one or more ways, but is in fact more harm than good.
You may encounter the unwanted app in the installer of another free program you have downloaded from a regular third-party site. It may be in the “Custom” or “Advanced” installation option, where the app may pretend to be a completely legitimate program that is promoted “as a free extra” or “an optional offer”.
Another way via which PUPs may spread is if the victim has downloaded the as a result of the apps being downloaded from a website, advertising them as useful free add-ons, toolbars or extensions of some sort.
“Dear Chrome User, Congratulations!” – More Information
The Chrome “Congradulations!” scam is part of theGift Scam wave, hitting computers recently.The primary screen of “Dear Chrome User, Congratulations!” appears randomly and shows the following image:
The text that is on the screen is particularly convincing and aims to transfer users onto an unsecured page, where users are asked to enter their personal details, like Credit Card information, names, addresses, phone numbers and other sensitive data:
Dear Chrome user, congratulations!
We want to thank you for being a loyal Chrome user! Your IP address has been randomly selected to receive 4
FREE Galaxy S9.
From time to time we select a handful of Chrome users to give them the opportunity to receive valuable gifts from
our partners and sponsors. This is our way of thanking you for choosing Chrome as your preferred service.
Today is your lucky day! You are one of the 10 randomly selected users who will receive a new Galaxy S9.
To receive your gift, you simply have to complete our short and anonymous survey. But hurry! There are only a
few gifts available today!
Congratulations! Select your gift:
Due to limited availability your gift will be reserved for the next 2:44 minutes.
If you do not ciaim the gift during this bme @t will be grven to the next happy Chrome user.
Galaxy S9 Claim Now
Your price: $1.00 (shipping costs)
The “Available:2” text is a very cunning tactic to get inexperienced users to panic and fast-click their way to fill up their information, thinking there are other people who will claim the prize as well. It may sound silly, but in reality many people fall victims of such scams on a daily basis.
The bad thing here is that even if you see such redirects on your PC or Mac, it is almost certain that they may be caused by an unwanted program. Such programs tend to track what you do online and they may monitor the following activities:
- Your browsing history.
- Searches you make.
- Banners you click on.
- Sites you visit often.
This monitoring is usually done as a result of multiple different tracking technologies being active on your web browser. These technologies could be the following:
The main result of these programs being active is that they may lead you to websites, like the “Dear Chrome User, Congratulations!” scam. The bad news is that scamming sites may be the least of your concern, since such software may also show you ads that may lead you to:
- Malicious sites that may cause an infection.
- Sites that may display phishing login pages of Facebook, PayPal, Amazon, Gmail and other big companies in order to steal your logins and passwords.
“Dear Chrome User, Congratulations!” – New Information from December, 2019
There are new complaints from Mac users regarding this well-known scam. There are several variants of the scam, which could be using the names of companies such as Amazon, Walmart, or Google to trick users:
“Congratulations! Google User! You’ve been selected as a winner for the free iPhone [model]”;
“Congratulations! Amazon.com User! You’ve been selected for a chance to get the $1000 Walmart gift card”;
“Congratulations, you could be today’s lucky winner”;
Remove “Dear Chrome User, Congratulations!”
If you want to remove the “Dear Chrome User, Congratulations!” redirect, you are welcome to follow the removal instructions down below. They are made to help you delete the files of this unwanted software either manually or automatically from your machine. If the first two removal steps do not seem to work and you keep seeing redirects to pages like “Dear Chrome User, Congratulations!”, then we would strongly suggest that you use a professional anti-malware software, since such program aims to scan for and delete all malicious files and redirect-causing objects from your machine and also ensure that your system remains protected against intrusive apps in the future as well.
- Guide 1: How to Remove “Dear Chrome User, Congratulations!” from Windows.
- Guide 2: Get rid of “Dear Chrome User, Congratulations!” from Mac OS X.
- Guide 3: Remove “Dear Chrome User, Congratulations!” from Google Chrome.
- Guide 4: Erase “Dear Chrome User, Congratulations!” from Mozilla Firefox.
- Guide 5: Uninstall “Dear Chrome User, Congratulations!” from Microsoft Edge.
- Guide 6: Remove “Dear Chrome User, Congratulations!” from Safari.
- Guide 7: Eliminate “Dear Chrome User, Congratulations!” from Internet Explorer.
How to Remove “Dear Chrome User, Congratulations!” from Windows.
Step 1: Boot Your PC In Safe Mode to isolate and remove “Dear Chrome User, Congratulations!”
Step 2: Uninstall “Dear Chrome User, Congratulations!” and related software from Windows
Here is a method in few easy steps that should be able to uninstall most programs. No matter if you are using Windows 10, 8, 7, Vista or XP, those steps will get the job done. Dragging the program or its folder to the recycle bin can be a very bad decision. If you do that, bits and pieces of the program are left behind, and that can lead to unstable work of your PC, errors with the file type associations and other unpleasant activities. The proper way to get a program off your computer is to Uninstall it.
Step 3: Clean any registries, created by “Dear Chrome User, Congratulations!” on your computer.
The usually targeted registries of Windows machines are the following:
You can access them by opening the Windows registry editor and deleting any values, created by “Dear Chrome User, Congratulations!” there. This can happen by following the steps underneath:
Get rid of “Dear Chrome User, Congratulations!” from Mac OS X.
Step 1: Uninstall “Dear Chrome User, Congratulations!” and remove related files and objects
1. Hit the ⇧+⌘+U keys to open Utilities. Another way is to click on “Go” and then click “Utilities”, like the image below shows:
- Go to Finder.
- In the search bar type the name of the app that you want to remove.
- Above the search bar change the two drop down menus to “System Files” and “Are Included” so that you can see all of the files associated with the application you want to remove. Bear in mind that some of the files may not be related to the app so be very careful which files you delete.
- If all of the files are related, hold the ⌘+A buttons to select them and then drive them to “Trash”.
In case you cannot remove “Dear Chrome User, Congratulations!” via Step 1 above:
In case you cannot find the virus files and objects in your Applications or other places we have shown above, you can manually look for them in the Libraries of your Mac. But before doing this, please read the disclaimer below:
You can repeat the same procedure with the following other Library directories:
Tip: ~ is there on purpose, because it leads to more LaunchAgents.
Step 2: Scan for and remove malware from your Mac
When you are facing problems on your Mac as a result of unwanted scripts, programs and malware, the recommended way of eliminating the threat is by using an anti-malware program. Combo Cleaner offers advanced security features along with other modules that will improve your Mac’s security and protect it in the future.
Remove “Dear Chrome User, Congratulations!” from Google Chrome.
Step 1: Start Google Chrome and open the drop menu
Step 2: Move the cursor over "Tools" and then from the extended menu choose "Extensions"
Step 3: From the opened "Extensions" menu locate the unwanted extension and click on its "Remove" button.
Step 4: After the extension is removed, restart Google Chrome by closing it from the red "X" button at the top right corner and start it again.
Erase “Dear Chrome User, Congratulations!” from Mozilla Firefox.
Step 1: Start Mozilla Firefox. Open the menu window
Step 2: Select the "Add-ons" icon from the menu.
Step 3: Select the unwanted extension and click "Remove"
Step 4: After the extension is removed, restart Mozilla Firefox by closing it from the red "X" button at the top right corner and start it again.
Uninstall “Dear Chrome User, Congratulations!” from Microsoft Edge.
Step 1: Start Edge browser.
Step 2: Open the drop menu by clicking on the icon at the top right corner.
Step 3: From the drop menu select "Extensions".
Step 4: Choose the suspected malicious extension you want to remove and then click on the gear icon.
Step 5: Remove the malicious extension by scrolling down and then clicking on Uninstall.
Remove “Dear Chrome User, Congratulations!” from Safari.
Step 1: Start the Safari app.
Step 2: After hovering your mouse cursor to the top of the screen, click on the Safari text to open its drop down menu.
Step 3: From the menu, click on "Preferences".
Step 4: After that, select the 'Extensions' Tab.
Step 5: Click once on the extension you want to remove.
Step 6: Click 'Uninstall'.
A pop-up window will appear asking for confirmation to uninstall the extension. Select 'Uninstall' again, and the “Dear Chrome User, Congratulations!” will be removed.
Eliminate “Dear Chrome User, Congratulations!” from Internet Explorer.
Step 1: Start Internet Explorer.
Step 2: Click on the gear icon labeled 'Tools' to open the drop menu and select 'Manage Add-ons'
Step 3: In the 'Manage Add-ons' window.
Step 4: Select the extension you want to remove and then click 'Disable'. A pop-up window will appear to inform you that you are about to disable the selected extension, and some more add-ons might be disabled as well. Leave all the boxes checked, and click 'Disable'.
Step 5: After the unwanted extension has been removed, restart Internet Explorer by closing it from the red 'X' button located at the top right corner and start it again.