“Dear Chrome User, Congratulations!” Scam "Virus" - How to Remove It

“Dear Chrome User, Congratulations!” Scam Virus – Remove It

This article has been created to help you understand what is the “Dear Chrome User, Congratulations!” scam page and what is the “virus” app causing such pages to appear and how to remove it entirely.

“Dear Chrome User, Congratulations!” is a part of a prize scam that is usually caused by a browser redirect on victim computers. The bad news is that if you see such a screen on your browser, then it is very probable that your computer has a browser hijacker or an adware installed in it, that is causing such redirects and ads to appear.

Such programs often lead to sites, like “Dear Chrome User, Congratulations!”, that are a sham, but the real danger is that they may also infect your machine with malware. This is why, we strongly suggest that you read this article if you have issues, concerning the “Dear Chrome User, Congratulations!” scam software.

Threat Summary

Name“Dear Chrome User, Congratulations!”
TypeBrowser Hijacker/PUP/Prize Scam
Short DescriptionAims to get you to type in and giveaway your financial or personal details in a fake prize scam.
SymptomsYour web browser begins to display various types of online advertisements, which results in slowing down of your PC.
Distribution MethodBundled downloads. Web pages which may advertise it.
Detection Tool See If Your System Has Been Affected by “Dear Chrome User, Congratulations!”


Malware Removal Tool

User ExperienceJoin Our Forum to Discuss “Dear Chrome User, Congratulations!”.

“Dear Chrome User, Congratulations!” – Distribution Methods

The main way via which you may have started seeing such pages to randomly appear on your web browser is if you have installed a PUP (potentially unwanted program) on your Mac. Usually, these programs tend to replicate as a result of software bundling. These types of bundling tactics often tend to spread programs that pose as legitimate helper software that aims to improve your browsing or computing experience in one or more ways, but is in fact more harm than good.

You may encounter the unwanted app in the installer of another free program you have downloaded from a regular third-party site. It may be in the “Custom” or “Advanced” installation option, where the app may pretend to be a completely legitimate program that is promoted “as a free extra” or “an optional offer”.

Another way via which PUPs may spread is if the victim has downloaded the as a result of the apps being downloaded from a website, advertising them as useful free add-ons, toolbars or extensions of some sort.

“Dear Chrome User, Congratulations!” – More Information

The Chrome “Congradulations!” scam is part of the

Gift Scam wave, hitting computers recently.The primary screen of “Dear Chrome User, Congratulations!” appears randomly and shows the following image:

The text that is on the screen is particularly convincing and aims to transfer users onto an unsecured page, where users are asked to enter their personal details, like Credit Card information, names, addresses, phone numbers and other sensitive data:

Dear Chrome user, congratulations!
We want to thank you for being a loyal Chrome user! Your IP address has been randomly selected to receive 4
FREE Galaxy S9.
From time to time we select a handful of Chrome users to give them the opportunity to receive valuable gifts from
our partners and sponsors. This is our way of thanking you for choosing Chrome as your preferred service.
Today is your lucky day! You are one of the 10 randomly selected users who will receive a new Galaxy S9.
To receive your gift, you simply have to complete our short and anonymous survey. But hurry! There are only a
few gifts available today!

Congratulations! Select your gift:

Due to limited availability your gift will be reserved for the next 2:44 minutes.
If you do not ciaim the gift during this bme @t will be grven to the next happy Chrome user.

Galaxy S9 Claim Now
Your price: $1.00 (shipping costs)

Available: 2

The “Available:2” text is a very cunning tactic to get inexperienced users to panic and fast-click their way to fill up their information, thinking there are other people who will claim the prize as well. It may sound silly, but in reality many people fall victims of such scams on a daily basis.

The bad thing here is that even if you see such redirects on your PC or Mac, it is almost certain that they may be caused by an unwanted program. Such programs tend to track what you do online and they may monitor the following activities:

  • Your browsing history.
  • Searches you make.
  • Banners you click on.
  • Sites you visit often.

This monitoring is usually done as a result of multiple different tracking technologies being active on your web browser. These technologies could be the following:

  • Cookies.
  • Pixels.
  • Tags.
  • Geo-locators.

The main result of these programs being active is that they may lead you to websites, like the “Dear Chrome User, Congratulations!” scam. The bad news is that scamming sites may be the least of your concern, since such software may also show you ads that may lead you to:

  • Malicious sites that may cause an infection.
  • Sites that may display phishing login pages of Facebook, PayPal, Amazon, Gmail and other big companies in order to steal your logins and passwords.
  • Sites that may cause JavaScript cryptocurrency miner infection.
  • Geo-locators.

“Dear Chrome User, Congratulations!” – New Information from December, 2019
There are new complaints from Mac users regarding this well-known scam. There are several variants of the scam, which could be using the names of companies such as Amazon, Walmart, or Google to trick users:

“Congratulations! Google User! You’ve been selected as a winner for the free iPhone [model]”;
“Congratulations! Amazon.com User! You’ve been selected for a chance to get the $1000 Walmart gift card”;
“Congratulations, you could be today’s lucky winner”;

Remove “Dear Chrome User, Congratulations!”

If you want to remove the “Dear Chrome User, Congratulations!” redirect, you are welcome to follow the removal instructions down below. They are made to help you delete the files of this unwanted software either manually or automatically from your machine. If the first two removal steps do not seem to work and you keep seeing redirects to pages like “Dear Chrome User, Congratulations!”, then we would strongly suggest that you use a professional anti-malware software, since such program aims to scan for and delete all malicious files and redirect-causing objects from your machine and also ensure that your system remains protected against intrusive apps in the future as well.


Ventsislav Krastev

Ventsislav has been covering the latest malware, software and newest tech developments at SensorsTechForum for 3 years now. He started out as a network administrator. Having graduated Marketing as well, Ventsislav also has passion for discovery of new shifts and innovations in cybersecurity that become game changers. After studying Value Chain Management and then Network Administration, he found his passion within cybersecrurity and is a strong believer in basic education of every user towards online safety.

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