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Remove Absolutely

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“” is the domain of a fake tech support website that looks really close to the official site of Microsoft; but it can also have a browser extension or a Potentially Unwanted Program (PUP) installed on a computer. The user may be constantly redirected to the domain and unable to get out of it or the browser, overall. There are also pop-ups that support the scam, claiming that the user is infected with viruses, popups are enabled, and advises the user to call a toll free phone number for Support.

Threat Summary
TypeTech Support Scam, PUP
Short DescriptionAttempts to deceive users into believing that their system is infected with malware. Features a scam phone number.
SymptomsBackground imitating Microsoft official website with pop-ups claiming that users must call a number to remove viruses and fix issues found on their computer.
Distribution MethodFreeware Installers, Suspicious Sites, Browser Redirects
Detection Tool See If Your System Has Been Affected by


Malware Removal Tool

User ExperienceJoin Our Forum to Discuss
Data Recovery ToolWindows Data Recovery by Stellar Phoenix Notice! This product scans your drive sectors to recover lost files and it may not recover 100% of the encrypted files, but only few of them, depending on the situation and whether or not you have reformatted your drive. – Distribution

The PUP and the browser extension that support the “” domain usually get into your computer through third-party installers. They can sneak into your computer without your approval, by hiding themselves in freeware installations and bundled packages.

In these packages, additional components for installation are not always disclosed properly or not at all and people get tricked into installing potentially unwanted programs such as those related to “”. Sometimes that can be avoided by clicking on the “Advanced” or “Custom” feature in an installation setup to see what will be installed.

Other ways of getting infected are by opening malicious sites and spam emails or downloading e-mail attachments, clicking on various ads and banners containing malicious code. – In Detail” is a domain of a fake tech support website. It looks really close to Microsoft’s official website. It claims that your computer is infected with different malware and viruses. It also claims to be able to remove them if you call the “toll free” phone number “866-888-5190”.

If you call the above-mentioned number, you are supposed to reach a “Microsoft Specialist”, who usually goes by the name of Matt Folson so he can scan your computer for malware-related problems and supposedly fix them. If you are from Japan and visit the site, the specialist goes by the same name, but a different picture of a Japanese man is used. There is no such person working for Microsoft, as that is a fictional personality created to support the scam.

This is how both pictures look:


In reality, this may be one of the most expensive phone calls you ever made. It is definitely not free of charge, and it can cost a lot of money even if you have only a few seconds of connection. That is not the only reason you should NOT in any circumstances call the fake support number – the scammers that run the website, may also try to get you to tell them personal details and financial information using various tricky techniques. Then they can sell any data you have shared to the highest bidder or use it for other sinister reasons.

Another thing that is worthy to take note of is that the site is really simple, and it consists only of a few pictures, text, reappearing popups and a “toll free” phone number displayed in several places.

You may not be able to figure out that the background is only a few pictures and text, due to the constant popups, windows and message boxes that keep popping up and drawing your attention. From the redirects and the pop-ups that you may get, you may be unable to browse the Internet or even close your browser. Everything is done in a way to scare you, so you to focus on that and call the fake number without thinking about it much.” may also collect information about you through cookies and custom Java Script files injected through the browser extension or a malware program installed on your computer that is assisting the fake support site.

Remove Completely

To remove “” manually from your computer, make sure to follow the step-by-step removal guide provided down below. In case the manual removal does not get rid of the browser redirects and malware completely, you should search for and remove any leftover files with an advanced anti-malware program. Installing such a program will also make sure that your system is secure from other threats you may come across.

First, close your browser from the Windows Task Manager by pressing WIN button and X together and choosing Task manager. After that locate your browser right click it from the list and click on End Task. After that follow this manual to remove it from your browser:


Berta Bilbao

Berta is a dedicated malware researcher, dreaming for a more secure cyber space. Her fascination with IT security began a few years ago when a malware locked her out of her own computer.

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