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“” is the domain of a fake tech support website that looks like a chatroom with a Microsoft Support employee. It can also have a browser extension or a PUP installed on a computer. The user may be constantly redirected to the domain and unable to get out of it or the browser, overall. There might also be pop-ups appearing, that support the scam, and lying to the user to try and make him call a phone number for Support. The phone number appears when the user tries to type into the chat.

Threat Summary
TypeTech Support Scam, PUP
Short DescriptionTries to trick users into thinking that their system is infected with malware and has other issues. Features a fake phone number.
SymptomsThe site is imitating a PC Support website with a chat window. The site is prompting the user into clicking an Auto-call button or dial in the fake support phone number featured in the site.
Distribution MethodFreeware Installers, Suspicious Sites, Browser Redirects
Detection Tool See If Your System Has Been Affected by


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Data Recovery ToolWindows Data Recovery by Stellar Phoenix Notice! This product scans your drive sectors to recover lost files and it may not recover 100% of the encrypted files, but only few of them, depending on the situation and whether or not you have reformatted your drive.

mypcsupportusa-my-pc-support-usa-site – Distribution

The PUP and the browser extension that support the “” domain usually get into your computer through third-party installers. They can sneak into your computer without your approval, by hiding themselves in freeware installations and bundled packages.

In these packages, additional components for installation are not always disclosed properly or not at all and people get tricked into installing potentially unwanted programs such as those related to “”. Sometimes that can be avoided by clicking on the “Advanced” or “Custom” feature in an installation setup to see what will get into the computer.

Other ways of getting infected are by opening malicious sites and spam emails or downloading malicious e-mail attachments, clicking on various pop-ups and banners containing malicious code. – More About It”is a domain of a fake tech support website. It looks like a site with a chat room designed to help users by cleaning their computers from malware. It features one big chat in which you are immediately engaged by a Microsoft Specialist, who is asking you various questions about the integrity of your computer and its security.

A funny thing you might not notice is that the guy called “Matt Folson” who you tried to chat with, mysteriously evaporated, seconds after he wrote to you, initially. The chat becomes closed at that exact moment and this number pops-up inside the chat window: (855) 385-5593.


If you call the above-mentioned number, you are supposed to reach a “Microsoft Specialist”. It is claimed by the site that if you call the number, it is only because a specialist can perform a free diagnostic scan your computer for malware-related problems and supposedly fix them. I assure you, there is no such employee going by the name of “Matt Folson” working for Microsoft, as that is just a fictional personality created to support the scam, so whoever is on the other end of the telephone line is not to be trusted as well, and be sure that there is nothing “FREE” waiting for you.

The same name (Matt Folson) and picture were used in a similar scam, hosted on the domain, which had lots of intrusive fake error pop-ups.

The truth is that this may be one of the most expensive phone calls you ever made. It is definitely not free of charge, and it can cost a lot of money even if you have only a few seconds of connection. That is not the only reason you should NOT in any circumstances call the fake support number – the scammers that run the website, may also try to get you to tell them personal details and financial information using various tricky techniques. Then they can sell any data you have shared to the highest bidder or use it for other ill-intended reasons.

This scam is to known to be run from several IP addresses and many different domains. The domain names usually contain “Urgent Support” in their names and the most commonly known IP addresses are the following:
•” may also collect information about you through cookies and custom Java Script files injected through the browser extension or a malware program installed on your computer that is assisting the fake support site.

Remove Completely

To remove “” manually from your computer, be sure to follow the step-by-step removal guide provided down below. In case the manual removal does not get rid of the browser redirects and malware completely, you should search for and remove any leftover files with an advanced anti-malware program. Installing such a program will also make certain that your system is safe and secure from other threats you may run into.

First, close your browser from the Windows Task Manager by pressing WIN button and X together and choosing Task manager. After that locate your browser right click it from the list and click on End Task. After that follow this manual to remove it from your browser:


Berta Bilbao

Berta is a dedicated malware researcher, dreaming for a more secure cyber space. Her fascination with IT security began a few years ago when a malware locked her out of her own computer.

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