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THREAT REMOVAL

Remove MyPcSupportUSA.com Ultimately

“MyPcSupportUSA.com” is the domain of a fake tech support website that looks like a chatroom with a Microsoft Support employee. It can also have a browser extension or a PUP installed on a computer. The user may be constantly redirected to the domain and unable to get out of it or the browser, overall. There might also be pop-ups appearing, that support the scam, and lying to the user to try and make him call a phone number for Support. The phone number appears when the user tries to type into the chat.

Threat Summary

NameMyPcSupportUSA.com
TypeTech Support Scam, PUP
Short DescriptionTries to trick users into thinking that their system is infected with malware and has other issues. Features a fake phone number.
SymptomsThe site is imitating a PC Support website with a chat window. The site is prompting the user into clicking an Auto-call button or dial in the fake support phone number featured in the site.
Distribution MethodFreeware Installers, Suspicious Sites, Browser Redirects
Detection Tool See If Your System Has Been Affected by MyPcSupportUSA.com

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User ExperienceJoin Our Forum to Discuss MyPcSupportUSA.com.
Data Recovery ToolWindows Data Recovery by Stellar Phoenix Notice! This product scans your drive sectors to recover lost files and it may not recover 100% of the encrypted files, but only few of them, depending on the situation and whether or not you have reformatted your drive.

mypcsupportusa-my-pc-support-usa-site

MyPcSupportUSA.com – Distribution

The PUP and the browser extension that support the “MyPcSupportUSA.com” domain usually get into your computer through third-party installers. They can sneak into your computer without your approval, by hiding themselves in freeware installations and bundled packages.

In these packages, additional components for installation are not always disclosed properly or not at all and people get tricked into installing potentially unwanted programs such as those related to “MyPcSupportUSA.com”. Sometimes that can be avoided by clicking on the “Advanced” or “Custom” feature in an installation setup to see what will get into the computer.

Other ways of getting infected are by opening malicious sites and spam emails or downloading malicious e-mail attachments, clicking on various pop-ups and banners containing malicious code.

MyPcSupportUSA.com – More About It

MyPcSupportUSA.com”is a domain of a fake tech support website. It looks like a site with a chat room designed to help users by cleaning their computers from malware. It features one big chat in which you are immediately engaged by a Microsoft Specialist, who is asking you various questions about the integrity of your computer and its security.

A funny thing you might not notice is that the guy called “Matt Folson” who you tried to chat with, mysteriously evaporated, seconds after he wrote to you, initially. The chat becomes closed at that exact moment and this number pops-up inside the chat window: (855) 385-5593.

mypcsupportusa-my-pc-support-usa-matt-folson-offline-chat-phone-number

If you call the above-mentioned number, you are supposed to reach a “Microsoft Specialist”. It is claimed by the site that if you call the number, it is only because a specialist can perform a free diagnostic scan your computer for malware-related problems and supposedly fix them. I assure you, there is no such employee going by the name of “Matt Folson” working for Microsoft, as that is just a fictional personality created to support the scam, so whoever is on the other end of the telephone line is not to be trusted as well, and be sure that there is nothing “FREE” waiting for you.

The same name (Matt Folson) and picture were used in a similar scam, hosted on the

Loading-system32.net domain, which had lots of intrusive fake error pop-ups.

The truth is that this may be one of the most expensive phone calls you ever made. It is definitely not free of charge, and it can cost a lot of money even if you have only a few seconds of connection. That is not the only reason you should NOT in any circumstances call the fake support number – the scammers that run the website, may also try to get you to tell them personal details and financial information using various tricky techniques. Then they can sell any data you have shared to the highest bidder or use it for other ill-intended reasons.

This scam is to known to be run from several IP addresses and many different domains. The domain names usually contain “Urgent Support” in their names and the most commonly known IP addresses are the following:
• 54.69.204.226
• 52.10.3.88
• 54.64.0.108
• 52.28.223.70
• 52.69.151.85

MyPcSupportUSA.com” may also collect information about you through cookies and custom Java Script files injected through the browser extension or a malware program installed on your computer that is assisting the fake support site.

Remove MyPcSupportUSA.com Completely

To remove “MyPcSupportUSA.com” manually from your computer, be sure to follow the step-by-step removal guide provided down below. In case the manual removal does not get rid of the browser redirects and malware completely, you should search for and remove any leftover files with an advanced anti-malware program. Installing such a program will also make certain that your system is safe and secure from other threats you may run into.

First, close your browser from the Windows Task Manager by pressing WIN button and X together and choosing Task manager. After that locate your browser right click it from the list and click on End Task. After that follow this manual to remove it from your browser:

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Berta Bilbao

Berta is a dedicated malware researcher, dreaming for a more secure cyber space. Her fascination with IT security began a few years ago when a malware locked her out of her own computer.

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Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer

How to Remove MyPcSupportUSA.com from Windows.


Step 1: Boot Your PC In Safe Mode to isolate and remove MyPcSupportUSA.com

OFFER

Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!
We Recommend To Scan Your PC with SpyHunter

Keep in mind, that SpyHunter’s scanner is only for malware detection. If SpyHunter detects malware on your PC, you will need to purchase SpyHunter's malware removal tool to remove the malware threats. Read our SpyHunter 5 review. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria

1. Hold Windows key() + R


2. The "Run" Window will appear. In it, type "msconfig" and click OK.


3. Go to the "Boot" tab. There select "Safe Boot" and then click "Apply" and "OK".
Tip: Make sure to reverse those changes by unticking Safe Boot after that, because your system will always boot in Safe Boot from now on.


4. When prompted, click on "Restart" to go into Safe Mode.


5. You can recognise Safe Mode by the words written on the corners of your screen.


Step 2: Uninstall MyPcSupportUSA.com and related software from Windows

Here is a method in few easy steps that should be able to uninstall most programs. No matter if you are using Windows 10, 8, 7, Vista or XP, those steps will get the job done. Dragging the program or its folder to the recycle bin can be a very bad decision. If you do that, bits and pieces of the program are left behind, and that can lead to unstable work of your PC, errors with the file type associations and other unpleasant activities. The proper way to get a program off your computer is to Uninstall it. To do that:


1. Hold the Windows Logo Button and "R" on your keyboard. A Pop-up window will appear.


2. In the field type in "appwiz.cpl" and press ENTER.


3. This will open a window with all the programs installed on the PC. Select the program that you want to remove, and press "Uninstall"
Follow the instructions above and you will successfully uninstall most programs.


Step 3: Clean any registries, created by MyPcSupportUSA.com on your computer.

The usually targeted registries of Windows machines are the following:

  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnce
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunOnce

You can access them by opening the Windows registry editor and deleting any values, created by MyPcSupportUSA.com there. This can happen by following the steps underneath:

1. Open the Run Window again, type "regedit" and click OK.


2. When you open it, you can freely navigate to the Run and RunOnce keys, whose locations are shown above.


3. You can remove the value of the virus by right-clicking on it and removing it.
Tip: To find a virus-created value, you can right-click on it and click "Modify" to see which file it is set to run. If this is the virus file location, remove the value.

IMPORTANT!
Before starting "Step 4", please boot back into Normal mode, in case you are currently in Safe Mode.
This will enable you to install and use SpyHunter 5 successfully.

Step 4: Scan for MyPcSupportUSA.com with SpyHunter Anti-Malware Tool

1. Click on the "Download" button to proceed to SpyHunter's download page.


It is recommended to run a scan before purchasing the full version of the software to make sure that the current version of the malware can be detected by SpyHunter. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria.


2. After you have installed SpyHunter, wait for it to update automatically.

SpyHunter5-update-2018


3. After the update process has finished, click on the 'Malware/PC Scan' tab. A new window will appear. Click on 'Start Scan'.

SpyHunter5-Free-Scan-2018


4. After SpyHunter has finished scanning your PC for any files of the associated threat and found them, you can try to get them removed automatically and permanently by clicking on the 'Next' button.

SpyHunter-5-Free-Scan-Next-2018

If any threats have been removed, it is highly recommended to restart your PC.


Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer

Get rid of MyPcSupportUSA.com from Mac OS X.


Step 1: Uninstall MyPcSupportUSA.com and remove related files and objects

OFFER
Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!
We Recommend To Scan Your Mac with SpyHunter for Mac
Keep in mind, that SpyHunter for Mac needs to purchased to remove the malware threats. Click on the corresponding links to check SpyHunter’s EULA and Privacy Policy


1. Hit the ⇧+⌘+U keys to open Utilities. Another way is to click on “Go” and then click “Utilities”, like the image below shows:


2. Find Activity Monitor and double-click it:


3. In the Activity Monitor look for any suspicious processes, belonging or related to MyPcSupportUSA.com:

Tip: To quit a process completely, choose the “Force Quit” option.


4. Click on the "Go" button again, but this time select Applications. Another way is with the ⇧+⌘+A buttons.


5. In the Applications menu, look for any suspicious app or an app with a name, similar or identical to MyPcSupportUSA.com. If you find it, right-click on the app and select “Move to Trash”.


6: Select Accounts, after which click on the Login Items preference. Your Mac will then show you a list of items that start automatically when you log in. Look for any suspicious apps identical or similar to MyPcSupportUSA.com. Check the app you want to stop from running automatically and then select on the Minus (“-“) icon to hide it.


7: Remove any left-over files that might be related to this threat manually by following the sub-steps below:

  • Go to Finder.
  • In the search bar type the name of the app that you want to remove.
  • Above the search bar change the two drop down menus to “System Files” and “Are Included” so that you can see all of the files associated with the application you want to remove. Bear in mind that some of the files may not be related to the app so be very careful which files you delete.
  • If all of the files are related, hold the ⌘+A buttons to select them and then drive them to “Trash”.

In case you cannot remove MyPcSupportUSA.com via Step 1 above:

In case you cannot find the virus files and objects in your Applications or other places we have shown above, you can manually look for them in the Libraries of your Mac. But before doing this, please read the disclaimer below:

Disclaimer! If you are about to tamper with Library files on Mac, be sure to know the name of the virus file, because if you delete the wrong file, it may cause irreversible damage to your MacOS. Continue on your own responsibility!

1: Click on "Go" and Then "Go to Folder" as shown underneath:

2: Type in "/Library/LauchAgents/" and click Ok:

3: Delete all of the virus files that have similar or the same name as MyPcSupportUSA.com. If you believe there is no such file, do not delete anything.

You can repeat the same procedure with the following other Library directories:

→ ~/Library/LaunchAgents
/Library/LaunchDaemons

Tip: ~ is there on purpose, because it leads to more LaunchAgents.


Step 2: Scan for and remove MyPcSupportUSA.com files from your Mac

When you are facing problems on your Mac as a result of unwanted scripts and programs such as MyPcSupportUSA.com, the recommended way of eliminating the threat is by using an anti-malware program. Combo Cleaner offers advanced security features along with other modules that will improve your Mac’s security and protect it in the future.



Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer


Remove MyPcSupportUSA.com from Google Chrome.


Step 1: Start Google Chrome and open the drop menu


Step 2: Move the cursor over "Tools" and then from the extended menu choose "Extensions"


Step 3: From the opened "Extensions" menu locate the unwanted extension and click on its "Remove" button.


Step 4: After the extension is removed, restart Google Chrome by closing it from the red "X" button at the top right corner and start it again.


Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer


Erase MyPcSupportUSA.com from Mozilla Firefox.

Step 1: Start Mozilla Firefox. Open the menu window


Step 2: Select the "Add-ons" icon from the menu.


Step 3: Select the unwanted extension and click "Remove"


Step 4: After the extension is removed, restart Mozilla Firefox by closing it from the red "X" button at the top right corner and start it again.



Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer


Uninstall MyPcSupportUSA.com from Microsoft Edge.


Step 1: Start Edge browser.


Step 2: Open the drop menu by clicking on the icon at the top right corner.


Step 3: From the drop menu select "Extensions".


Step 4: Choose the suspected malicious extension you want to remove and then click on the gear icon.


Step 5: Remove the malicious extension by scrolling down and then clicking on Uninstall.



Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer


Remove MyPcSupportUSA.com from Safari.


Step 1: Start the Safari app.


Step 2: After hovering your mouse cursor to the top of the screen, click on the Safari text to open its drop down menu.


Step 3: From the menu, click on "Preferences".

stf-safari preferences


Step 4: After that, select the 'Extensions' Tab.

stf-safari-extensions


Step 5: Click once on the extension you want to remove.


Step 6: Click 'Uninstall'.

stf-safari uninstall

A pop-up window will appear asking for confirmation to uninstall the extension. Select 'Uninstall' again, and the MyPcSupportUSA.com will be removed.


How to Reset Safari
IMPORTANT: Before resetting Safari make sure you back up all your saved passwords within the browser in case you forget them.

Start Safari and then click on the gear leaver icon.

Click the Reset Safari button and you will reset the browser.


Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer


Eliminate MyPcSupportUSA.com from Internet Explorer.


Step 1: Start Internet Explorer.


Step 2: Click on the gear icon labeled 'Tools' to open the drop menu and select 'Manage Add-ons'


Step 3: In the 'Manage Add-ons' window.


Step 4: Select the extension you want to remove and then click 'Disable'. A pop-up window will appear to inform you that you are about to disable the selected extension, and some more add-ons might be disabled as well. Leave all the boxes checked, and click 'Disable'.


Step 5: After the unwanted extension has been removed, restart Internet Explorer by closing it from the red 'X' button located at the top right corner and start it again.


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