by Berta Bilbao | September 27, 2016 | 0 Comments fake tech support, virus

Raw6help.xyz is a website that is directly involved with a tech support scam. The site uses 1-888-345-8305 for the contact phone number. People that run this scam might call you from that number. You can experience endless redirects while browsing and be unable to interact with your browser or with your computer for some time. The background of the main page tries to convince you that you are in a Russian spammer’s network. You should read the full article to see how to counter the fake messages.

Threat Summary

Name	Raw6help.xyz
Type	Tech Support Scam
Short Description	The tech support scam is made in a way that tries to push you into calling the phone number provided on the site, trying to make you believe that your PC has problems.
Symptoms	A message shows as a background on the site, as if your internet connection is a part of a remote server located in Russia. Pop-up boxes will appear saying that you need to contact the given phone number to fix the issue.
Distribution Method	Freeware Installers, Suspicious Sites, Browser Redirects
Detection Tool	See If Your System Has Been Affected by malware Download Malware Removal Tool
User Experience	Join Our Forum to Discuss Raw6help.xyz.

Raw6help.xyz – Methods of Delivery

This tech support scam utilizes multiple delivery methods. More often than not, when you are browsing through suspicious websites with no reputation, or click on advertisements, you can get the scam to appear. Also, redirects connected to various suspicious links or a PUP (potentially unwanted program) can load the tech support scam on your PC. You will see the 1-888-345-8305 number in message boxes loaded from the Raw6help.xyz website.

Unwanted software that causes the 1-888-345-8305 phone number to display on your browsers or make the Raw6help.xyz website to appear and redirect you can come packed in third-party installations. Freeware and bundle applications typically come with such packages. They might have additional features set for installation by default. In case you wish to avoid such installations you could do it by finding an Advanced or Custom settings menu inside the setup.

Raw6help.xyz – More Information

Raw6help.xyz is a website involved with a technical support scam which tries to trick people into calling the 1-888-345-8305 phone number. The website shows pop-ups that display long messages which want to convince you that you have issues with your PC and internet connection.

People still fall victim to such scams and report seeing many other websites displaying the same error messages. One of them is rockno5.xyz. All these websites are made of a single webpage that claims that you are in a Russian remote server network.

You can see the background here:

When the website related to the tech support scam is loaded inside a browser, a message in a pop-up box will show. The message blocks you from using the Web page, and if you click on it, a new tab and new window of the browser will show with the same message, blocking both your browser and screen for five or more seconds. That can eventually slow down your computer machine.

Here is how the pop-up message looks like:

The pop-up message reads:

Raw6help.xyz says…
System Official Support
An automatic file transfer to a remote computer is detected by System Firewall.Please Click OK to Authorize the Transfer of data file.
If This transfer is not authorized or initiated by you, Then This can be an attempt of data theft. Please Call System Network Engineer immediately to Diagnose your PC Security status.
Tollfree Number : 1-888-345-8305
Do not turn off your computer or close browser, to avoid any hardware failure. Suspicious activity of intrusions detected which is trying to redirect you to an attack site.
This may happen due to obsolete virus protections.
To fix, please call system support at 1-888-345-8305 immediately. Please ensure you do not restart your computer to prevent data loss.
(1) Potential Threat Detected! warning:
Call 1-888-345-8305 immediately for assistance on how to remove the virus. The call is toll-free.

The cyber crooks want you to believe that the only viable solution for fixing your supposedly problematic internet connection and PC is if you call the 1-888-345-8305 number. They will even try to release any doubts you have for making the call by playing an audio file from the Raw6help.xyz website. The file contains a pre-recorded message of a woman who shortly and simply says that you need to call technical support on the toll-free number.

If you have found yourself on the Raw6help.xyz page with the scam, you will read later in the pop-up message that you should not interact with your computer, to prevent data loss as there is a virus found. The trick here is to keep making you think that there is a virus that you cannot remove, and you have to make the call.

Do NOT call these con artists because they will just swindle you for money. The call is not toll-free as the Raw6help.xyz website claims and even the shortest call can cost you a fortune. Also, the criminals will make an attempt to extract personal data, banking and other financial details from you. Any information they get can be later sold on the black market and might even lead to identity theft.

Remove Raw6help.xyz Completely

To remove Raw6help.xyz manually from your PC, follow the step-by-step removal instructions given below. If the manual removal does not get rid of the scam and redirects effectively, you should search for and remove any leftover items with an advanced anti-malware tool. Such software will keep your system safe in the future.

Berta Bilbao

Berta is a dedicated malware researcher, dreaming for a more secure cyber space. Her fascination with IT security began a few years ago when a malware locked her out of her own computer.

Guide 1: How to Remove Raw6help.xyz from Windows.
Guide 2: Get rid of Raw6help.xyz on Mac OS X.
Guide 3: Remove Raw6help.xyz in Google Chrome.

Guide 4: Erase Raw6help.xyz from Mozilla Firefox.
Guide 5: Uninstall Raw6help.xyz from Microsoft Edge.
Guide 6: Remove Raw6help.xyz from Safari.
Guide 7: Eliminate Raw6help.xyz from Internet Explorer.
Guide 8: Disable Raw6help.xyz Push Notifications in Your Browsers.

Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer Stop Push Pop-ups

How to Remove Raw6help.xyz from Windows.

Step 1: Boot Your PC In Safe Mode to isolate and remove Raw6help.xyz

OFFER

Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!

We Recommend To Scan Your PC with SpyHunter

Keep in mind, that SpyHunter’s scanner is only for malware detection. If SpyHunter detects malware on your PC, you will need to purchase SpyHunter's malware removal tool to remove the malware threats. Read our SpyHunter 5 review. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria

1. Hold Windows key() + R

2. The "Run" Window will appear. In it, type "msconfig" and click OK.

3. Go to the "Boot" tab. There select "Safe Boot" and then click "Apply" and "OK".

Tip: Make sure to reverse those changes by unticking Safe Boot after that, because your system will always boot in Safe Boot from now on.

4. When prompted, click on "Restart" to go into Safe Mode.

5. You can recognise Safe Mode by the words written on the corners of your screen.

Step 2: Uninstall Raw6help.xyz and related software from Windows

Here is a method in few easy steps that should be able to uninstall most programs. No matter if you are using Windows 10, 8, 7, Vista or XP, those steps will get the job done. Dragging the program or its folder to the recycle bin can be a very bad decision. If you do that, bits and pieces of the program are left behind, and that can lead to unstable work of your PC, errors with the file type associations and other unpleasant activities. The proper way to get a program off your computer is to Uninstall it. To do that:

1. Hold the Windows Logo Button and "R" on your keyboard. A Pop-up window will appear.

2. In the field type in "appwiz.cpl" and press ENTER.

3. This will open a window with all the programs installed on the PC. Select the program that you want to remove, and press "Uninstall"

Follow the instructions above and you will successfully uninstall most programs.

Step 3: Clean any registries, created by Raw6help.xyz on your computer.

The usually targeted registries of Windows machines are the following:

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnce
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunOnce

You can access them by opening the Windows registry editor and deleting any values, created by Raw6help.xyz there. This can happen by following the steps underneath:

1. Open the Run Window again, type "regedit" and click OK.

2. When you open it, you can freely navigate to the Run and RunOnce keys, whose locations are shown above.

3. You can remove the value of the virus by right-clicking on it and removing it.

Tip: To find a virus-created value, you can right-click on it and click "Modify" to see which file it is set to run. If this is the virus file location, remove the value.

IMPORTANT!
Before starting "Step 4", please boot back into Normal mode, in case you are currently in Safe Mode.
This will enable you to install and use SpyHunter 5 successfully.

Step 4: Scan for Raw6help.xyz with SpyHunter Anti-Malware Tool

1. Click on the "Download" button to proceed to SpyHunter's download page.

Download

Malware Removal Tool

It is recommended to run a scan before purchasing the full version of the software to make sure that the current version of the malware can be detected by SpyHunter. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria.

2. After you have installed SpyHunter, wait for it to update automatically.

3. After the update process has finished, click on the 'Malware/PC Scan' tab. A new window will appear. Click on 'Start Scan'.

4. After SpyHunter has finished scanning your PC for any files of the associated threat and found them, you can try to get them removed automatically and permanently by clicking on the 'Next' button.

If any threats have been removed, it is highly recommended to restart your PC.

Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer Stop Push Pop-ups

Get rid of Raw6help.xyz from Mac OS X.

Step 1: Uninstall Raw6help.xyz and remove related files and objects

OFFER

Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!

We Recommend To Scan Your Mac with SpyHunter for Mac

Keep in mind, that SpyHunter for Mac needs to purchased to remove the malware threats. Click on the corresponding links to check SpyHunter’s EULA and Privacy Policy

1. Hit the ⇧+⌘+U keys to open Utilities. Another way is to click on “Go” and then click “Utilities”, like the image below shows:

2. Find Activity Monitor and double-click it:

3. In the Activity Monitor look for any suspicious processes, belonging or related to Raw6help.xyz:

Tip: To quit a process completely, choose the “Force Quit” option.

4. Click on the "Go" button again, but this time select Applications. Another way is with the ⇧+⌘+A buttons.

5. In the Applications menu, look for any suspicious app or an app with a name, similar or identical to Raw6help.xyz. If you find it, right-click on the app and select “Move to Trash”.

6: Select Accounts, after which click on the Login Items preference. Your Mac will then show you a list of items that start automatically when you log in. Look for any suspicious apps identical or similar to Raw6help.xyz. Check the app you want to stop from running automatically and then select on the Minus (“-“) icon to hide it.

7: Remove any left-over files that might be related to this threat manually by following the sub-steps below:

Go to Finder.
In the search bar type the name of the app that you want to remove.
Above the search bar change the two drop down menus to “System Files” and “Are Included” so that you can see all of the files associated with the application you want to remove. Bear in mind that some of the files may not be related to the app so be very careful which files you delete.
If all of the files are related, hold the ⌘+A buttons to select them and then drive them to “Trash”.

In case you cannot remove Raw6help.xyz via Step 1 above:

In case you cannot find the virus files and objects in your Applications or other places we have shown above, you can manually look for them in the Libraries of your Mac. But before doing this, please read the disclaimer below:

Disclaimer! If you are about to tamper with Library files on Mac, be sure to know the name of the virus file, because if you delete the wrong file, it may cause irreversible damage to your MacOS. Continue on your own responsibility!

1: Click on "Go" and Then "Go to Folder" as shown underneath:

2: Type in "/Library/LauchAgents/" and click Ok:

3: Delete all of the virus files that have similar or the same name as Raw6help.xyz. If you believe there is no such file, do not delete anything.

You can repeat the same procedure with the following other Library directories:

→ ~/Library/LaunchAgents
/Library/LaunchDaemons

Tip: ~ is there on purpose, because it leads to more LaunchAgents.

Step 2: Scan for and remove Raw6help.xyz files from your Mac

When you are facing problems on your Mac as a result of unwanted scripts and programs such as Raw6help.xyz, the recommended way of eliminating the threat is by using an anti-malware program. SpyHunter for Mac offers advanced security features along with other modules that will improve your Mac’s security and protect it in the future.

Click the button below below to download SpyHunter for Mac and scan for Raw6help.xyz:

Download

SpyHunter for Mac

Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer Stop Push Pop-ups

Remove Raw6help.xyz from Google Chrome.

Step 1: Start Google Chrome and open the drop menu

Step 2: Move the cursor over "Tools" and then from the extended menu choose "Extensions"

Step 3: From the opened "Extensions" menu locate the unwanted extension and click on its "Remove" button.

Step 4: After the extension is removed, restart Google Chrome by closing it from the red "X" button at the top right corner and start it again.

Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer Stop Push Pop-ups

Erase Raw6help.xyz from Mozilla Firefox.

Step 1: Start Mozilla Firefox. Open the menu window

Step 2: Select the "Add-ons" icon from the menu.

Step 3: Select the unwanted extension and click "Remove"

Step 4: After the extension is removed, restart Mozilla Firefox by closing it from the red "X" button at the top right corner and start it again.

Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer Stop Push Pop-ups

Uninstall Raw6help.xyz from Microsoft Edge.

Step 1: Start Edge browser.

Step 2: Open the drop menu by clicking on the icon at the top right corner.

Step 3: From the drop menu select "Extensions".

Step 4: Choose the suspected malicious extension you want to remove and then click on the gear icon.

Step 5: Remove the malicious extension by scrolling down and then clicking on Uninstall.

Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer Stop Push Pop-ups

Remove Raw6help.xyz from Safari.

Step 1: Start the Safari app.

Step 2: After hovering your mouse cursor to the top of the screen, click on the Safari text to open its drop down menu.

Step 3: From the menu, click on "Preferences".

Step 4: After that, select the 'Extensions' Tab.

Step 5: Click once on the extension you want to remove.

Step 6: Click 'Uninstall'.

A pop-up window will appear asking for confirmation to uninstall the extension. Select 'Uninstall' again, and the Raw6help.xyz will be removed.

How to Reset Safari
IMPORTANT: Before resetting Safari make sure you back up all your saved passwords within the browser in case you forget them.

Start Safari and then click on the gear leaver icon.

Click the Reset Safari button and you will reset the browser.

Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer Stop Push Pop-ups

Eliminate Raw6help.xyz from Internet Explorer.

Step 1: Start Internet Explorer.

Step 2: Click on the gear icon labeled 'Tools' to open the drop menu and select 'Manage Add-ons'

Step 3: In the 'Manage Add-ons' window.

Step 4: Select the extension you want to remove and then click 'Disable'. A pop-up window will appear to inform you that you are about to disable the selected extension, and some more add-ons might be disabled as well. Leave all the boxes checked, and click 'Disable'.

Step 5: After the unwanted extension has been removed, restart Internet Explorer by closing it from the red 'X' button located at the top right corner and start it again.