THREAT REMOVAL

Verify Your MailBox Scam — How to Restore Your Browser

This article has been created in order to help you by explaining to you how to remove the Verify Your MailBox Scam which can be encountered via email messages.

The Verify Your MailBox Scam is a new phishing scheme that is being orchestrated by an unknown hacker collective. It seeks to manipulate computer users into believing that their inbox is reaching its quota and redirects them to a hacker-comtrolled site.

Threat Summary

Name Verify Your MailBox
Type Scam / Malware
Short Description Aims to trick victims to be redirected to a third-party site that hijacks sensitive personal data.
Symptoms Email messages that claim that their inbox quota has been reached.
Distribution Method Via e-mail messages that imitate legitimate email notification messages .
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User Experience Join Our Forum to Discuss Verify Your MailBox.

Verify Your MailBox Scam – Overview

Malware researchers have discovered a new phishing scam that is being distributed at users worldwide. There are several possible routes of delivery that can all be executed at the same time. There are several methods that remain the most popular:

  • Email Messages — The hacker operators can orchestrate large email campaigns that carry the phishing message. It is disguised as being sent by a legitimate company by hijacking their original text, images, design elements and templates.
  • Phishing Web Sites — The hacker operators create specific sites for the Verify Your MailBox scam. They may impersonate the domain names or use other tactics to confuse the users into falling victim to the scam.
  • Scripts & Ad Redirects — Another probable scenario is the use of malicious scripts (pop-ups, redirects, banners, in-line hyperlinks and others) and ad networks that can possibly be made visible to legitimate sites as well.

An interesting feature is that once the users are redirected to the hacker-controlled page that ultimately presents the Verify Your MailBox Scam message the site will automatically pull a favicon of the relevant target site. In this partitcular this is the EmsiSoft company, a vendor of security software.

The message is constructed to read the following text:

Verify Your Mailbox

Dear

Your email has exceeded the storage limit. You cannot do it
Make the most of your mail account until you re-verify your
mail.
This is a service annoucements about your account.
Failure to comply with this notice will result in errors and
suspension of your membership.

Re-validate the mailbox now updated

The scam uses the familiar tactics of sending a message that warns users that their mailbox is to exceed its limit. There are several ways that the scam can be discovered. The service announcements will likely not include any links leading outside of the hosting provider’s domain. The other other serious issue with this phishing scam is the fact that users can check for themselves their inbox size by going to the relevant account information menu. In almost all cases the computer users that receive the fake message will be able to verify by themselves when the limit has been reached.

These email messages can be heavily customized to redirect the users to dangerous sites or phishing forms. They are programmed to harvest sensitive data about the victims by presenting text fields that pose as legitimate looking ones. Consequently the following data can be hijacked:

  • Personally-Identifiable Data — This type of data includes information that can personally reveal the victim’s identity. Example content includes the victim’s name, address, location, interests, passwords and other account credentials.
  • Campaign Metrics — The criminals can also hijack data that can be used to optimize the ongoing attacks. They can include a complete profile of the installed hardware components, certain operating system values and etc.
  • Preset Web Tracking Data — The hacker operators can embed several types of web tracking elements that give the operators real-time information on how the victims interact with the presented content.

One of the interesting characteristics of this particular campaign is that the hacker operators redirect the victims to a site showcasing an Emsisoft maintenance portal. Computer users should know that the company is not connected to any email hosting solutions. The analysis reveals that the final page that the victims are redirected to a legitimate site that belongs to the company. This is done via a link redirect that displays the home page of EmsiSoft.

Verify Your MailBox Scam — Possible Development

Threats like this Verify Your MailBox Scam can be created in the future as well by possibly customizing this particular type. The operators can add new steps or replace the EmsiSoft final landing page with another legitimate service.

A dangerous characteristic of scams like this one is their ability to be used as payload delivery devices for viruses. This is caused by the fact that they lead to user interaction with hacker-crafted scripts. When navigating to the phishing pages the code may automatically trigger a download action that retrieves a virus instance from the hacker-controlled servers.

The security researchers note that downloading a legitimate favicon along with the redirect to an official page of a well-known vendor may evade certain security filters.

In the last few years threats like the Verify Your MailBox Scam include social media login buttons. They are placed in order to coerce the victims into interacting with a well-known service (usually Facebook or Twitter). When they enter in their credentials into the forms the criminals will automatically be able to retrieve any content that is being sent.

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Martin Beltov

Martin graduated with a degree in Publishing from Sofia University. As a cyber security enthusiast he enjoys writing about the latest threats and mechanisms of intrusion.

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Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer

How to Remove Verify Your MailBox from Windows.


Step 1: Boot Your PC In Safe Mode to isolate and remove Verify Your MailBox

OFFER

Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!
We Recommend To Scan Your PC with SpyHunter

Keep in mind, that SpyHunter’s scanner is only for malware detection. If SpyHunter detects malware on your PC, you will need to purchase SpyHunter's malware removal tool to remove the malware threats. Read our SpyHunter 5 review. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria

1. Hold Windows key() + R


2. The "Run" Window will appear. In it, type "msconfig" and click OK.


3. Go to the "Boot" tab. There select "Safe Boot" and then click "Apply" and "OK".
Tip: Make sure to reverse those changes by unticking Safe Boot after that, because your system will always boot in Safe Boot from now on.


4. When prompted, click on "Restart" to go into Safe Mode.


5. You can recognise Safe Mode by the words written on the corners of your screen.


Step 2: Uninstall Verify Your MailBox and related software from Windows

Here is a method in few easy steps that should be able to uninstall most programs. No matter if you are using Windows 10, 8, 7, Vista or XP, those steps will get the job done. Dragging the program or its folder to the recycle bin can be a very bad decision. If you do that, bits and pieces of the program are left behind, and that can lead to unstable work of your PC, errors with the file type associations and other unpleasant activities. The proper way to get a program off your computer is to Uninstall it. To do that:


1. Hold the Windows Logo Button and "R" on your keyboard. A Pop-up window will appear.


2. In the field type in "appwiz.cpl" and press ENTER.


3. This will open a window with all the programs installed on the PC. Select the program that you want to remove, and press "Uninstall"
Follow the instructions above and you will successfully uninstall most programs.


Step 3: Clean any registries, created by Verify Your MailBox on your computer.

The usually targeted registries of Windows machines are the following:

  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnce
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunOnce

You can access them by opening the Windows registry editor and deleting any values, created by Verify Your MailBox there. This can happen by following the steps underneath:

1. Open the Run Window again, type "regedit" and click OK.


2. When you open it, you can freely navigate to the Run and RunOnce keys, whose locations are shown above.


3. You can remove the value of the virus by right-clicking on it and removing it.
Tip: To find a virus-created value, you can right-click on it and click "Modify" to see which file it is set to run. If this is the virus file location, remove the value.

IMPORTANT!
Before starting "Step 4", please boot back into Normal mode, in case you are currently in Safe Mode.
This will enable you to install and use SpyHunter 5 successfully.

Step 4: Scan for Verify Your MailBox with SpyHunter Anti-Malware Tool

1. Click on the "Download" button to proceed to SpyHunter's download page.


It is recommended to run a scan before purchasing the full version of the software to make sure that the current version of the malware can be detected by SpyHunter. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria.


2. After you have installed SpyHunter, wait for it to update automatically.

SpyHunter5-update-2018


3. After the update process has finished, click on the 'Malware/PC Scan' tab. A new window will appear. Click on 'Start Scan'.

SpyHunter5-Free-Scan-2018


4. After SpyHunter has finished scanning your PC for any files of the associated threat and found them, you can try to get them removed automatically and permanently by clicking on the 'Next' button.

SpyHunter-5-Free-Scan-Next-2018

If any threats have been removed, it is highly recommended to restart your PC.


Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer

Get rid of Verify Your MailBox from Mac OS X.


Step 1: Uninstall Verify Your MailBox and remove related files and objects

OFFER
Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!
We Recommend To Scan Your Mac with SpyHunter for Mac
Keep in mind, that SpyHunter for Mac needs to purchased to remove the malware threats. Click on the corresponding links to check SpyHunter’s EULA and Privacy Policy


1. Hit the ⇧+⌘+U keys to open Utilities. Another way is to click on “Go” and then click “Utilities”, like the image below shows:


2. Find Activity Monitor and double-click it:


3. In the Activity Monitor look for any suspicious processes, belonging or related to Verify Your MailBox:

Tip: To quit a process completely, choose the “Force Quit” option.


4. Click on the "Go" button again, but this time select Applications. Another way is with the ⇧+⌘+A buttons.


5. In the Applications menu, look for any suspicious app or an app with a name, similar or identical to Verify Your MailBox. If you find it, right-click on the app and select “Move to Trash”.


6: Select Accounts, after which click on the Login Items preference. Your Mac will then show you a list of items that start automatically when you log in. Look for any suspicious apps identical or similar to Verify Your MailBox. Check the app you want to stop from running automatically and then select on the Minus (“-“) icon to hide it.


7: Remove any left-over files that might be related to this threat manually by following the sub-steps below:

  • Go to Finder.
  • In the search bar type the name of the app that you want to remove.
  • Above the search bar change the two drop down menus to “System Files” and “Are Included” so that you can see all of the files associated with the application you want to remove. Bear in mind that some of the files may not be related to the app so be very careful which files you delete.
  • If all of the files are related, hold the ⌘+A buttons to select them and then drive them to “Trash”.

In case you cannot remove Verify Your MailBox via Step 1 above:

In case you cannot find the virus files and objects in your Applications or other places we have shown above, you can manually look for them in the Libraries of your Mac. But before doing this, please read the disclaimer below:

Disclaimer! If you are about to tamper with Library files on Mac, be sure to know the name of the virus file, because if you delete the wrong file, it may cause irreversible damage to your MacOS. Continue on your own responsibility!

1: Click on "Go" and Then "Go to Folder" as shown underneath:

2: Type in "/Library/LauchAgents/" and click Ok:

3: Delete all of the virus files that have similar or the same name as Verify Your MailBox. If you believe there is no such file, do not delete anything.

You can repeat the same procedure with the following other Library directories:

→ ~/Library/LaunchAgents
/Library/LaunchDaemons

Tip: ~ is there on purpose, because it leads to more LaunchAgents.


Step 2: Scan for and remove Verify Your MailBox files from your Mac

When you are facing problems on your Mac as a result of unwanted scripts and programs such as Verify Your MailBox, the recommended way of eliminating the threat is by using an anti-malware program. SpyHunter for Mac offers advanced security features along with other modules that will improve your Mac’s security and protect it in the future.


Click the button below below to download SpyHunter for Mac and scan for Verify Your MailBox:


Download

SpyHunter for Mac



Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer


Remove Verify Your MailBox from Google Chrome.


Step 1: Start Google Chrome and open the drop menu


Step 2: Move the cursor over "Tools" and then from the extended menu choose "Extensions"


Step 3: From the opened "Extensions" menu locate the unwanted extension and click on its "Remove" button.


Step 4: After the extension is removed, restart Google Chrome by closing it from the red "X" button at the top right corner and start it again.


Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer


Erase Verify Your MailBox from Mozilla Firefox.

Step 1: Start Mozilla Firefox. Open the menu window


Step 2: Select the "Add-ons" icon from the menu.


Step 3: Select the unwanted extension and click "Remove"


Step 4: After the extension is removed, restart Mozilla Firefox by closing it from the red "X" button at the top right corner and start it again.



Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer


Uninstall Verify Your MailBox from Microsoft Edge.


Step 1: Start Edge browser.


Step 2: Open the drop menu by clicking on the icon at the top right corner.


Step 3: From the drop menu select "Extensions".


Step 4: Choose the suspected malicious extension you want to remove and then click on the gear icon.


Step 5: Remove the malicious extension by scrolling down and then clicking on Uninstall.



Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer


Remove Verify Your MailBox from Safari.


Step 1: Start the Safari app.


Step 2: After hovering your mouse cursor to the top of the screen, click on the Safari text to open its drop down menu.


Step 3: From the menu, click on "Preferences".

stf-safari preferences


Step 4: After that, select the 'Extensions' Tab.

stf-safari-extensions


Step 5: Click once on the extension you want to remove.


Step 6: Click 'Uninstall'.

stf-safari uninstall

A pop-up window will appear asking for confirmation to uninstall the extension. Select 'Uninstall' again, and the Verify Your MailBox will be removed.


How to Reset Safari
IMPORTANT: Before resetting Safari make sure you back up all your saved passwords within the browser in case you forget them.

Start Safari and then click on the gear leaver icon.

Click the Reset Safari button and you will reset the browser.


Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer


Eliminate Verify Your MailBox from Internet Explorer.


Step 1: Start Internet Explorer.


Step 2: Click on the gear icon labeled 'Tools' to open the drop menu and select 'Manage Add-ons'


Step 3: In the 'Manage Add-ons' window.


Step 4: Select the extension you want to remove and then click 'Disable'. A pop-up window will appear to inform you that you are about to disable the selected extension, and some more add-ons might be disabled as well. Leave all the boxes checked, and click 'Disable'.


Step 5: After the unwanted extension has been removed, restart Internet Explorer by closing it from the red 'X' button located at the top right corner and start it again.


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