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!XTPLOCK5.0 Cryptinfo.txt Ransomware Remove and Restore Files

ransomware-on-focus-sensorstechforumCyber-criminals behind the e-mail crypt302@gmx.com have begun to demand 2 BTC from users via a ransomware virus that is dubbed “!XTPLOCK5.0” based on it’s ransom note string. Malware researchers, like Michael Gillepsie believe that this ransomware virus is an instance of the notorious DMALocker ransomware virus. After encryption !XTPLOCK5.0 leaves behind a ransom note in the form of a .txt file named “cryptinfo.txt”. This ransom note aims to “motivate” affected users to pay the ransom amount of 2 BTC (at present times around 1300 USD) in order to get the files back. Anyone who is infected by this ransomware virus should not pay the ransom under any circumstances, because it not only supports the cyber-criminals but is also not a guarantee that you will get your files back. Instead, we recommend following the information in this article to remove the !XTPLOCK5.0 threat completely and try alternative solutions to restore your files until malware researchers come up with a solution, which we will post on this page.

Threat Summary

Name !XTPLOCK5.0
Type Ransomware, Cryptovirus
Short Description A cryptovirus encrypting files on the compromised computer and then demanding a ransom payment of 2 BTC to decrypt them.
Symptoms The !XTPLOCK5.0 ransomware will encrypt all files with strong encryption after which leave a “cryptinfo.txt” file.
Distribution Method Spam Emails, Email Attachments
Detection Tool See If Your System Has Been Affected by malware


Malware Removal Tool

User Experience Join Our Forum to Discuss !XTPLOCK5.0.
Data Recovery Tool Windows Data Recovery by Stellar Phoenix Notice! This product scans your drive sectors to recover lost files and it may not recover 100% of the encrypted files, but only few of them, depending on the situation and whether or not you have reformatted your drive.

!XTPLOCK5.0 – How Is It Distributed

Similar to DMALocker the !XTPLOCK5.0 malware may also spread via malicious third-party web links that may be advertised by third-party applications of an adware character on an affected computer. The virus might also be distributed via malicious e-mail attachments as well as malicious web links posted online. Messages of a spamming character may look like reputable messages from well-known services, like LinkedIn, Facebook, banking or government institutions. The e-mail attachments may contain several different details in them like convincing messages, fake buttons that lead to suspicious web links and may cause browser redirects and others. This is why it is strongly advisable to use external mail services with spam blockers, like Microsoft Outlook, Thunderbird or others.

!XTPLOCK5.0 – More Information

The ransomware one name for which is !XTPLOCK5.0 is believed to create the following files upon infection:

%UsersProfile%\{malicious executable}.exe

After having created those files, the virus may create a custom registry entry for the malicious executable file to run on Windows boot and begin encrypting files straight away. The targeted key for this is:

→HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run\”cssys” = “%User’sProfile%\ntserver.exe”

This may cause the encryptor of the virus to run and target the following types of files for encryption:


After having encrypted the files with strong encryption believed to be AES, RSA or both algorithms used for different segments for the encryption, the encoded data can no longer be accessed.

The final stage for !XTPLOCK5.0 is to focus on notifying the user that his or her files are encrypted, and 2 BTC must be paid to retrieve the files. This is done by providing the following message in the cryptinfo.txt file:

→”Attention! ! !
All of your copies of your system have been permanently deleted and the data on all partitions and workstations have been encrypted!
Stay calm.
You can recover all your data by making a payment of 2 BTC (1200 USD) in Bitcoin currency to receive a decryption key.
To purchase Bitcions you can use www.coinbase.com
After buying BTC send the equivalent of 2 BTC (1200 USD) to our BTC adress:
After payment contact us to receive your decryption key. In mail title write your unique ID: {custom id visually resembling a MAC address}
Our e-mail: crypt302@gmx.com”

Remove !XTPLOCK5.0 Ransomware and Restore Locked Files

To remove this ransomware completely from your computer, we advise you to guide yourself by the removal instructions posted below. They are carefully designed to help your remove all of the files related to !XTPLOCK5.0 ransomware. In case you feel unsure in what you are doing, experts often advise using an advanced anti-malware software which will automatically take care of everything related to !XTPLOCK5.0 ransomware virus on your computer. Whatever the case may be, paying the ransom is not recommended because of several logical reasons:

  • There may be a free decryption available.
  • You support the cyber-criminals’ operation.
  • There is no guarantee that paying will get you access back to the files.

If you want to restore your files, we advise you to wait for a free decryptor to be released, since malware researchers are constantly working towards decrypting different ransomware variants, as was the case with the DMA Locker 3.0 ransomware which resembles this virus a lot.

While you wait for a free decrypter to be released, you may try the decryption instructions for the older variant of DMA Locker or the alternative file restoration methods provided in step “2. Restore files encrypted by !XTPLOCK5.0” below. But before attempting any decryption, use the tools at your own risk and make a backup, just in case the files become corrupt during decryption.

Ventsislav Krastev

Ventsislav is a cybersecurity expert at SensorsTechForum since 2015. He has been researching, covering, helping victims with the latest malware infections plus testing and reviewing software and the newest tech developments. Having graduated Marketing as well, Ventsislav also has passion for learning new shifts and innovations in cybersecurity that become game changers. After studying Value Chain Management, Network Administration and Computer Administration of System Applications, he found his true calling within the cybersecrurity industry and is a strong believer in the education of every user towards online safety and security.

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Attention! SensorsTechForum strongly recommends that all malware victims should look for assistance only by reputable sources. Many guides out there claim to offer free recovery and decryption for files encrypted by ransomware viruses. Be advised that some of them may only be after your money.

As a site that has been dedicated to providing free removal instructions for ransomware and malware since 2014, SensorsTechForum’s recommendation is to only pay attention to trustworthy sources.

How to recognize trustworthy sources:

  • Always check "About Us" web page.
  • Profile of the content creator.
  • Make sure that real people are behind the site and not fake names and profiles.
  • Verify Facebook, LinkedIn and Twitter personal profiles.


with Anti-Malware
We recommend you to download SpyHunter and run free scan to remove all virus files on your PC. This saves you hours of time and effort compared to doing the removal yourself.
SpyHunter 5 free remover allows you, subject to a 48-hour waiting period, one remediation and removal for results found. Read EULA and Privacy Policy

About the !XTPLOCK5.0 Research

The content we publish on SensorsTechForum.com, this !XTPLOCK5.0 how-to removal guide included, is the outcome of extensive research, hard work and our team’s devotion to help you remove the specific malware and restore your encrypted files.

How did we conduct the research on this ransomware?

Our research is based on an independent investigation. We are in contact with independent security researchers, and as such, we receive daily updates on the latest malware and ransomware definitions.

Furthermore, the research behind the !XTPLOCK5.0 ransomware threat is backed with VirusTotal and the NoMoreRansom project.

To better understand the ransomware threat, please refer to the following articles which provide knowledgeable details.


1. How to Recognize Spam Emails with Ransomware
2. How Does Ransomware Encryption Work?
3. How to Decrypt Ransomware Files
4. Ransomware Getting Greedier and Bigger, Attacks Increase by 40%
5. 1 in 5 Americans Victim of Ransomware

Windows Mac OS X

How to Remove !XTPLOCK5.0 from Windows.

Step 1: Boot Your PC In Safe Mode to isolate and remove !XTPLOCK5.0


Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!
We Recommend To Scan Your PC with SpyHunter

Keep in mind, that SpyHunter’s scanner is only for malware detection. If SpyHunter detects malware on your PC, you will need to purchase SpyHunter's malware removal tool to remove the malware threats. Read our SpyHunter 5 review. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria

1. Hold Windows Key + R.

2. The "Run" Window will appear. In it, type "msconfig" and click OK.

3. Go to the "Boot" tab. There select "Safe Boot" and then click "Apply" and "OK".

Tip: Make sure to reverse those changes by unticking Safe Boot after that, because your system will always boot in Safe Boot from now on.

4. When prompted, click on "Restart" to go into Safe Mode.

5. You can recognise Safe Mode by the words written on the corners of your screen.

Step 2: Uninstall !XTPLOCK5.0 and related software from Windows

Here is a method in few easy steps that should be able to uninstall most programs. No matter if you are using Windows 10, 8, 7, Vista or XP, those steps will get the job done. Dragging the program or its folder to the recycle bin can be a very bad decision. If you do that, bits and pieces of the program are left behind, and that can lead to unstable work of your PC, errors with the file type associations and other unpleasant activities. The proper way to get a program off your computer is to Uninstall it. To do that:

1. Hold the Windows Logo Button and "R" on your keyboard. A Pop-up window will appear.

2. In the field type in "appwiz.cpl" and press ENTER.

3. This will open a window with all the programs installed on the PC. Select the program that you want to remove, and press "Uninstall"

Follow the instructions above and you will successfully uninstall most programs.

Step 3: Clean any registries, created by !XTPLOCK5.0 on your computer.

The usually targeted registries of Windows machines are the following:

  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnce
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunOnce

You can access them by opening the Windows registry editor and deleting any values, created by !XTPLOCK5.0 there. This can happen by following the steps underneath:

1. Open the Run Window again, type "regedit" and click OK.

2. When you open it, you can freely navigate to the Run and RunOnce keys, whose locations are shown above.

3. You can remove the value of the virus by right-clicking on it and removing it.

Tip: To find a virus-created value, you can right-click on it and click "Modify" to see which file it is set to run. If this is the virus file location, remove the value.

Before starting "Step 4", please boot back into Normal mode, in case you are currently in Safe Mode.
This will enable you to install and use SpyHunter 5 successfully.

Step 4: Scan for !XTPLOCK5.0 with SpyHunter Anti-Malware Tool

1. Click on the "Download" button to proceed to SpyHunter's download page.

It is recommended to run a scan before purchasing the full version of the software to make sure that the current version of the malware can be detected by SpyHunter. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria.

2. After you have installed SpyHunter, wait for it to update automatically.


3. After the update process has finished, click on the 'Malware/PC Scan' tab. A new window will appear. Click on 'Start Scan'.


4. After SpyHunter has finished scanning your PC for any files of the associated threat and found them, you can try to get them removed automatically and permanently by clicking on the 'Next' button.


If any threats have been removed, it is highly recommended to restart your PC.

Video Guide for Automatic and Fast Removal

Step 5 (Optional): Try to Restore Files Encrypted by !XTPLOCK5.0.

Ransomware infections and !XTPLOCK5.0 aim to encrypt your files using an encryption algorithm which may be very difficult to decrypt. This is why we have suggested a data recovery method that may help you go around direct decryption and try to restore your files. Bear in mind that this method may not be 100% effective but may also help you a little or a lot in different situations.

1. Download the recommended Data Recovery software by clicking on the link underneath:

Simply click on the link and on the website menus on the top, choose Data Recovery - Data Recovery Wizard for Windows or Mac (depending on your OS), and then download and run the tool.

Step 6: How to Restore Files Encrypted by Ransomware (Video Guide)

Windows Mac OS X

Get rid of !XTPLOCK5.0 from Mac OS X.

Step 1: Uninstall !XTPLOCK5.0 and remove related files and objects

Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!
We Recommend To Scan Your Mac with SpyHunter for Mac
Keep in mind, that SpyHunter for Mac needs to purchased to remove the malware threats. Click on the corresponding links to check SpyHunter’s EULA and Privacy Policy

1. Hit the ⇧+⌘+U keys to open Utilities. Another way is to click on “Go” and then click “Utilities”, like the image below shows:

2. Find Activity Monitor and double-click it:

3. In the Activity Monitor look for any suspicious processes, belonging or related to !XTPLOCK5.0:

Tip: To quit a process completely, choose the “Force Quit” option.

4. Click on the "Go" button again, but this time select Applications. Another way is with the ⇧+⌘+A buttons.

5. In the Applications menu, look for any suspicious app or an app with a name, similar or identical to !XTPLOCK5.0. If you find it, right-click on the app and select “Move to Trash


6. Select Accounts, after which click on the Login Items preference.

Your Mac will then show you a list of items that start automatically when you log in. Look for any suspicious apps identical or similar to !XTPLOCK5.0. Check the app you want to stop from running automatically and then select on the Minus (“-“) icon to hide it.

7. Remove any left-over files that might be related to this threat manually by following the sub-steps below:

  • Go to Finder.
  • In the search bar type the name of the app that you want to remove.
  • Above the search bar change the two drop down menus to “System Files” and “Are Included” so that you can see all of the files associated with the application you want to remove. Bear in mind that some of the files may not be related to the app so be very careful which files you delete.
  • If all of the files are related, hold the ⌘+A buttons to select them and then drive them to “Trash”.

In case you cannot remove !XTPLOCK5.0 via Step 1 above:

In case you cannot find the virus files and objects in your Applications or other places we have shown above, you can manually look for them in the Libraries of your Mac. But before doing this, please read the disclaimer below:

Disclaimer! If you are about to tamper with Library files on Mac, be sure to know the name of the virus file, because if you delete the wrong file, it may cause irreversible damage to your MacOS. Continue on your own responsibility!

1: Click on "Go" and Then "Go to Folder" as shown underneath:

2: Type in "/Library/LauchAgents/" and click Ok:

3: Delete all of the virus files that have similar or the same name as !XTPLOCK5.0. If you believe there is no such file, do not delete anything.

You can repeat the same procedure with the following other Library directories:

→ ~/Library/LaunchAgents

Tip: ~ is there on purpose, because it leads to more LaunchAgents.

Click the button below below to download SpyHunter for Mac and scan for !XTPLOCK5.0:


SpyHunter for Mac

Step 3 (Optional): Try to Restore Files Encrypted by !XTPLOCK5.0.

Ransomware infections and !XTPLOCK5.0 aim to encrypt your files using an encryption algorithm which may be very difficult to decrypt. This is why we have suggested a data recovery method that may help you go around direct decryption and try to restore your files. Bear in mind that this method may not be 100% effective but may also help you a little or a lot in different situations.

1. Download the recommended Data Recovery software by clicking on the link underneath:

Simply click on the link and on the website menus on top, choose Data Recovery - Data Recovery Wizard for Windows or Mac (depending on your OS), and then download and run the tool.


What is !XTPLOCK5.0 ransomware and how does it work?

!XTPLOCK5.0 is a ransomware infection - the malicious software that enters your computer silently and blocks either access to the computer itself or encrypt your files.

Many ransomware viruses use sophisticated encryption algorithm how to make your files inaccessible. The goal of ransomware infections is to demand that you pay a ransom payment to get access to your files back.

How does !XTPLOCK5.0 ransomware infect my computer?

Via several ways.!XTPLOCK5.0 Ransomware infects computers by being sent via phishing e-mails, containing virus attachment.

This attachment is usually masked as an important document, like an invoice, bank document or even a plane ticket and it looks very convincing to users.

After you download and execute this attachment, a drive-by download occurs and your computer is infected with the ransomware virus.

Another way, you may become a victim of !XTPLOCK5.0 is if you download a fake installer, crack or patch from a low reputation website or if you click on a virus link. Many users report getting a ransomware infection by downloading torrents.

How to open .!XTPLOCK5.0 files?

You can't. At this point the .!XTPLOCK5.0 files are encrypted. You can only open them once they are decrypted.

Decryptor did not decrypt my data. What now?

Do not panic and backup the files. If a decryptor did not decrypt your .!XTPLOCK5.0 files successfully, then do not despair, because this virus is still new.

One way to restore files, encrypted by !XTPLOCK5.0 ransomware is to use a decryptor for it. But since it's a new virus, advised that the decryption keys for it may not be out yet and available to the public. We will update this article and keep you posted as soon as this decryptor is released.

How Do I restore ".!XTPLOCK5.0" files (Other Methods)?

Yes, sometimes files can be restored. We have suggested several file recovery methods that could work if you want to restore .!XTPLOCK5.0 files.

These methods are in no way 100% guarantee that you will be able to get your files back. But if you have a backup, your chances of success are much greater.

How do I get rid of !XTPLOCK5.0 ransomware virus?

The safest way and the most efficient one for the removal of this ransomware infection is the use a professional anti malware software. It will scan for and locate !XTPLOCK5.0 ransomware and then remove it without causing any additional harm to your important .!XTPLOCK5.0 files.

Also, keep in mind that viruses like !XTPLOCK5.0 ransomware also install Trojans and keyloggers that can steal your passwords and accounts. Scanning your computer with an anti-malware software will make sure that all of these virus components are removed and your computer is protected in the future.

What to Do If nothing works?

There is still a lot you can do. If none of the above methods seem to work for you, then try these methods:

  • Try to find a safe computer from where you can can login on your own line accounts like One Drive, iDrive, Google Drive and so on.
  • Try to contact your friends, relatives and other people so that they can check if they have some of your important photos or documents just in case you sent them.
  • Also, check if some of the files that were encrypted it can be re-downloaded from the web.
  • Another clever way to get back some of your files is to find another old computer, a flash drive or even a CD or a DVD where you may have saved your older documents. You might be surprised what will turn up.
  • You can also go to your email account to check if you can send any attachments to other people. Usually what is sent the email is saved on your account and you can re-download it. But most importantly, make sure that this is done from a safe computer and make sure to remove the virus first.

More tips you can find on our forums, where you can also asks any questions about your ransomware problem.

How to Report Ransomware to Authorities?

In case your computer got infected with a ransomware infection, you can report it to the local Police departments. It can help authorities worldwide track and determine the perpetrators behind the virus that has infected your computer. Below, we have prepared a list with government websites, where you can file a report in case you are a victim of a cybercrime:

Cyber-security authorities, responsible for handling ransomware attack reports in different regions all over the world:

Reports may be responded to in different timeframes, depending on your local authorities.

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