“9939114(.)info” is another domain of a fake tech support website. It can appear if you have a browser extension or some other potentially unwanted program (PUP) installed on your PC. You may be constantly redirected to the domain and unable to get out of it or the browser as a whole. There are also pop-ups supporting the scam, claiming that your PC’s network is inaccessible because of serious errors and that you should call a “toll-free” phone number.
|Type||Tech Support Scam|
|Short Description||Tries to trick you into believing that your computer is infected with malware and your computer network connectivity is being blocked. Features a fraudulent phone number.|
|Symptoms||Background imitating a legitimate Microsoft Windows BSOD screen with pop-ups claiming that you must call a Toll-free phone number to resolve the issue.|
|Distribution Method||Freeware Installers, Suspicious Sites, Browser Redirects|
|Detection Tool||Download Malware Removal Tool, to See If Your System Has Been Affected by 9939114(.)info|
|User Experience||Join our forum to discuss about 9939114(.)info.|
9939114(.)info – How Did I Get It?
The PUP that supports the “9939114(.)info” domain usually gets into your PC via third-party installers, that may also add a browser extension. They can try to hide in freeware installations and bundled packages.
In such packages, additional applications for installation are not always disclosed in a proper manner, and people get tricked into installing potentially unwanted programs such as those related to “9939114(.)info”. Sometimes this may be avoided by finding the “Advanced” or “Custom” option in an installation setup to check what exactly you’re installing.
You might also get infected by clicking on different advertisements and banners containing malicious content.
9939114(.)info – More About It
“9939114(.)info” is a tech support scam. It features a fake phone number in it. It claims that your computer has multiple issues that need to be resolved, like:
→Suspicious Connection was trying to access your Logins, Banking Details.
→Windows Security Services and Firewall are disabled.
→Your TCP connection was blocked.
In order to be able to resolve them you have to contact the “nearest Windows Service Center or call help desk” by calling a “Toll-Free” phone number. Actually, this may be the most expensive call you ever make. It is definitely not free as advertised, and it will cost a lot of money per impulse. Also, keep in mind that all the error messages are false, as is the website itself.
That is not the only reason you should not in any circumstances call the fake support number – the scammers that run the website, may also try to get you to tell them personal details and financial information using different techniques. Then they can sell that data to the highest bidder or take advantage of it in another way. During our research, we discovered the most common phone numbers used by the website:
- 844. 372 7690 (TOLL-FREE)
- 855. 252 7744 (TOLL-FREE)
- 844. 669 4256 (TOLL-FREE)
- 844. 818 0440 (TOLL-FREE)
- 844. 452 4684 (TOLL-FREE)
What you are instructed by the popups is to not touch anything, because that can do damage to your computer and data. There is a fake Blue Screen of Death (BSOD) to aid to the lie as well. A true BSOD shows before the start of Windows and serves to inform that something prevents the OS from launching normally. Such a blue screen cannot appear in a browser, and the fraudulent one here is just a blue background with some custom text written in white color. But you may not be able to figure that out, because of constant messages that keep showing. This is done to try to scare you into rushing and calling the fake phone number.
Remove 9939114(.)info Completely
To remove “9939114(.)info” manually from your computer, be certain to follow the removal instructions provided below. In case the manual removal does not get rid of the browser redirects and PUPs completely, you should find and remove the leftovers with an advanced anti-malware program. Such a program will also take care of your system’s security and keep it safe from other threats.
First, close your browser from the Windows Task Manager by pressing WIN button and X together and choosing Task manager. After that, locate your browser right click it from the list and click on End Task. Then, follow this manual to remove it from your browser: