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Remove 9939110.info Fully from Your PC

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“9939110.info” is the domain of a Fake Tech Support website and it can also have a browser extension or some other Potentially Unwanted Program (PUP) installed on a compromised computer. The user may be constantly redirected to the domain and unable to get out of the domain and browser. There are also pop-ups that support the scam, claiming that the user’s PC is infected with viruses and has serious errors, so the user should call a “toll-free” phone number .

Name9939110.info
TypeTech Support Scam
Short DescriptionTries to trick users into believing that their computer is infected with malware and their Windows is in critical condition. Features a fraudulent phone number.
SymptomsBackground imitating a legitimate Microsoft Windows BSOD screen with pop-ups claiming that users must call a Toll-free phone number to resolve issues on a computer.
Distribution MethodFreeware Installers, Suspicious Sites, Browser Redirects
Detection ToolDownload Malware Removal Tool, to See If Your System Has Been Affected by 9939110.info
User ExperienceJoin our forum to discuss about 9939110.info.

9939110.info-bsod-site-official-mai-redirect-popup-error-333-toll-free

9939110.info – How Did I Get It?

The PUP that supports the “9939110.info” domain usually gets into your computer through third-party installers, which may also include a browser extension. They can sneak into your computer without your recognition, by concealing themselves in freeware installations and bundled packages.

In these packages, additional applications for installation are not always disclosed properly, and people get tricked into installing potentially unwanted programs such as those related to “9939110.info”. Sometimes that can be avoided by clicking on the “Advanced” or “Custom” option in an installation setup to see what will be put into your computer.

Other ways of getting infected are by opening spam e-mails and downloading malicious attachments, or by clicking on different advertisements and banners containing malicious content.

9939110.info – More About It

9939110.info” is a malicious domain which has a fake tech support number in it. It claims that your computer has multiple issues that need to be resolved, like:

→”A Suspicious Connection Was Trying to Access Your Logins, Banking Details & Tracking Your Internet Activity.”

→“Windows Security Center & Firewall Services are Disabled, Error code 0x8007042c”

→“Your TCP Connection Was Blocked by Your Firewall. Your Accounts May be Suspended Until You Take an Action.”

→“Your Personal Information May Have Leaked. IMMEDIATE RESPONSE REQUIRED”

→“Your Hard Disk May Have Trojan Virus! Please Do Not Try to Fix Manually, It May Crash Your Data.”

→“Your System32 .net frame work file missing due to some harmful virus, Debug malware error 895-system 32.exe failure.”

In order to be able to resolve them you have to contact the “Network Administration Department at the nearest Windows Service Center” by calling a “Toll-Free” phone number. In actuality, this may be the most expensive call you ever made. It is definitely not free as advertised, and it will cost a lot of money per impulse. Also all the error messages are false, although you have these pop-ups and redirects to the site, which is a malware by itself.

That is not the only reason you should NOT in any circumstances call the fake support number – the scammers that run the website, may also try to get you to tell them personal details and financial information using different tricky techniques. Then they can sell that data to the highest bidder or take advantage of it in another way. During research at SensorsTechForum, it was found that these are the most common phone numbers which are used by the website:

(844) 612-5837 (TOLL-FREE)
• (855) 631-2693 (TOLL-FREE)
• (844) 746-1341 (TOLL-FREE)
• (844) 612-6116 (TOLL-FREE)
• (844) 669-5339 (TOLL-FREE)
• (844) 394-9108 (TOLL-FREE)
• (844) 329-5772 (TOLL-FREE)
• (844) 332-3135 (TOLL-FREE)
• (844) 746-9051 (TOLL-FREE)
• (844) 707-7998 (TOLL-FREE)
• (844) 394-8563 (TOLL-FREE)
• (844) 329-6583 (TOLL-FREE)
• (844) 611-2196 (TOLL-FREE)
• (855) 534-5521 (TOLL-FREE)

What you are advised to do by the popups is not to try and fix things manually, because that can do damage to your computer and data. There is a fake Blue Screen of Death (BSOD) to support that as well. A true BSOD shows before the start of Windows and it is because, something prevents the OS to launch normally. Such a blue screen cannot appear in a browser, and the fraudulent one here is just a blue background with some custom text written in white color. But you may not be able to figure that out, due to the constant messages that keep showing. All is done in so it could scare you to rush and call the fraudulent phone number.

9939110.info-bsod-site-clear-333-toll-free-phone-number

9939110.info” may also collect information about you through the browser cookies and custom Java Script files injected through the browser extension or a program installed on your computer, assisting the fake support site. Via the Flash plugin an mp3 file is played with a woman’s voice trying to scare you further, as it is done in many similar tech support scams such as this one.

Remove 9939110.info Completely

To remove “9939110.info” manually from your computer, be sure to follow the step-by-step removal instructions provided below. In case the manual removal does not get rid of the browser redirects and PUPs completely, you should search for and remove the leftovers with an advanced anti-malware program. Installing such a program will also make certain that your system is safe and secure from other threats you may run into.

First, close your browser from the Windows Task Manager by pressing WIN button and X together and choosing Task manager. After that locate your browser right click it from the list and click on End Task. After that follow this manual to remove it from your browser:

1. Restore the settings in your browser

1. Remove 9939110.info from your browser and restart it.

Remove a toolbar from Mozilla Firefox and reset itRemove a toolbar from Google Chrome and reset it. Remove an add-on from Internet Explorer and reset it. Remove an extension from Safari and reset it.

Step 1:Remove Firefox Add-ons

Start Mozilla Firefox Open the menu window

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Select the “Add-ons” icon from the menu

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Select 9939110.info and click “Remove

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After 9939110.info is removed, restart Mozilla Firefox by closing it from the red “X” in the top right corner and start it again.

Step 2: Reset Firefox

IMPORTANT: Before resetting Firefox make sure you back up all your saved passwords within the browser in case you forget them.

Right-click on Firefox on its icon in the taskbar and click New Private Window to enter private browsing.

Type about:support in your address bar.

Click on the ‘Refresh Firefox’ and accept any prompts from Firefox to save your old data before resetting.

Start Google Chrome and Open the drop menu

Step 1: Remoove Google Chrome Extensions

uninstall-fig7

  • Move the cursor over “Tools” and then from the extended menu choose “Extensions
  • uninstall-fig8

  • From the opened “Extensions” menu locate 9939110.info and click on the garbage bin icon on the right of it.
  • uninstall-fig9

  • After 9939110.info is removed, restart Google Chrome by closing it from the red “X” in the top right corner and start it again.
  • Step 2: Reset Google Chrome

    IMPORTANT: Before resetting Google Chrome make sure you back up all your saved passwords within the browser in case you forget them.

    Right-click on the Chrome taskbar icon and then choose ‘New Incognito Window’. This will start Chrome without any home pages.

    Type chrome://settings/resetProfileSettings and then click on the ‘Reset’ button.

    Step 1: Remove add-ons from Internet Explorer

    Start Internet Explorer:

  • Click “‘Tools’ to open the drop menu and select ‘Manage Add-ons’
  • uninstall-fig10

  • In the ‘Manage Add-ons’ window, make sure that in the first window ‘Add-on Types’, the drop menu ‘Show’ is on ‘All add-ons’
  • uninstall-fig11

    Select 9939110.info to remove, and then click ‘Disable’. A pop-up window will appear to inform you that you are about to disable the selected toolbar, and some additional toolbars might be disabled as well. Leave all the boxes checked, and click ‘Disable’.

    uninstall-fig12

    After 9939110.info has been removed, restart Internet Explorer by closing it from the red ‘X’ in the top right corner and start it again.

    Step 2: Reset Internet Explorer

    IMPORTANT: Before resetting Internet Explorer make sure you back up all your saved passwords within the browser in case you forget them.

    Right-click on Internet Explorer’s icon and choose Start In-Private Browsing.

    Click the gear leaver icon in the top right side of IE and choose Internet Options from the drop-down menu.

    Click on the Advanced Tab after which click the ‘Reset’ button. Wait a little for the ticks to complete and you should be fine.

    Step 1: Remove Safari extensions

    Start Safari

    Open the drop menu by clicking on the sprocket icon in the top right corner.
    uninstall-fig13

    From the drop menu select ‘Preferences’
    In the new window select ‘Extensions’
    Click once on 9939110.info
    Click ‘Uninstall’

    uninstall-fig14

    A pop-up window will appear asking for confirmation to uninstall 9939110.info. Select ‘Uninstall’ again, and the 9939110.info will be removed.

    Step 2: Reset Safari

    IMPORTANT: Before resetting Safari make sure you back up all your saved passwords within the browser in case you forget them.

    Start Safari and then click on the gear leaver icon.

    Click the Reset Safari button and you will reset the browser.

    2. Remove 9939110.info with SpyHunter Anti-Malware Tool

    2. Remove 9939110.info with SpyHunter Anti-Malware Tool

    1. Install SpyHunter to scan for and remove 9939110.info.3. Scan with SpyHunter to Detect and Remove 9939110.info.
    Step 1: Click here to go to SpyHunter’s download instruction page.
    Step 2: Guide yourself by the download instructions provided for each browser.
    Step 3: After you have installed SpyHunter, wait for it to automatically update.

    pets-by-myway-ads-virus

    Step1: After the update process has finished, click on the ‘Scan Computer Now’ button.
    pets-by-myway-ads-virus
    Step2: After SpyHunter has finished scanning your PC for any 9939110.info files, click on the ‘Fix Threats’ button to remove them automatically and permanently.
    pets-by-myway-ads-virus
    Step3: Once the intrusions on your PC have been removed, it is highly recommended to restart it.

    3. Remove 9939110.info with Malwarebytes Anti-Malware.

    3. Remove 9939110.info with Malwarebytes Anti-Malware

    1. Install Malwarebytes Anti-Malware to scan for and remove 9939110.info. 2. Scan your PC with MalwareBytes to remove all 9939110.info associated files automatically.
    Step 1: Download Malwarebytes by clicking here.
    Step 2: A pop-up window will appear. Click on the ‘Save File’ button. If it does not, click on the Download button and save it afterwards.
    pets-by-myway-ads-virus
    pets-by-myway-ads-virus
    Step 3: After you have downloaded the setup, simply open it.
    Step 4: The installer should appear. Click on the ‘Next’ button.
    pets-by-myway-ads-virus
    Step 5: Check the ‘I accept the agreement’ check circle if not checked if you accept it and click the ‘Next’ button once again.
    pets-by-myway-ads-virus
    Step 6: Review and click on ‘Next’ on the following 4 steps that will appear afterwards and after that click on the ‘Install’ button.
    pets-by-myway-ads-virus
    Step 7: After the installation process has completed click on the ‘Finish’ button and check the ‘Launch MalwareBytes AntiMalware’ check box.
    Step 1: Launch MalwareBytes if you havent launched it after install.
    Step 2: Wait for the software to update and then click on the blue ‘Scan Now’ button. If it doesnt start updating automatically, click on the blue ‘Update Now’ highlighted text.
    pets-by-myway-ads-virus

    Step 3: At this point, after clicking the ‘Scan Now’ button, the system should start scanning your PC. It may take a while but be patient – it is worth it.
    pets-by-myway-ads-virus
    Step 4: After the scan has been complete and all of the threats have been identified, click on the ‘Remove Selected’ button to detelete them permanently.
    pets-by-myway-ads-virus
    Step 5: Once the scan has completed, MalwareBytes will prompt you to restart your computer. It is recommended to save all your data you are working on before restarting.

    4. Remove 9939110.info with STOPZilla AntiMalware

    4. Remove 9939110.info with STOPZilla AntiMalware

    1. Install STOPZilla Anti Malware to scan for and remove 9939110.info. 2. Scan your PC with STOPZilla Anti Malware to remove all 9939110.info associated files completely.
    Step 1: Download STOPZilla by clicking here.
    Step 2: A pop-up window will appear. Click on the ‘Save File’ button. If it does not, click on the Download button and save it afterwards.
    pets-by-myway-ads-virus
    Step 3: After you have downloaded the setup, simply open it.
    Step 4: The installer should appear. Click on the ‘Next’ button.
    pets-by-myway-ads-virus
    Step 5: Check the ‘I accept the agreement’ check circle if not checked if you accept it and click the ‘Next’ button once again.
    pets-by-myway-ads-virus
    Step 6: Review and click on the ‘Install’ button.
    pets-by-myway-ads-virus
    Step 7: After the installation process has completed click on the ‘Finish’ button.
    Step 1: Launch STOPZilla if you havent launched it after install.
    Step 2: Wait for the software to automatically scan and then click on the ‘Repair Now’ button. If it does not scan automatically, click on the ‘Scan Now’ button.
    pets-by-myway-ads-virus
    Step 3: After the removal of all threats and associated objects, you should Restart your PC.

    NOTE! Substantial notification about the 9939110.info threat: Manual removal of 9939110.info requires interference with system files and registries. Thus, it can cause damage to your PC. Even if your computer skills are not at a professional level, don’t worry. You can do the removal yourself just in 5 minutes, using a malware removal tool.
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    Berta Bilbao

    Berta is a dedicated malware researcher, dreaming for a more secure cyber space. Her fascination with IT security began a few years ago when a malware locked her out of her own computer.

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