“9939110.info” is the domain of a Fake Tech Support website and it can also have a browser extension or some other Potentially Unwanted Program (PUP) installed on a compromised computer. The user may be constantly redirected to the domain and unable to get out of the domain and browser. There are also pop-ups that support the scam, claiming that the user’s PC is infected with viruses and has serious errors, so the user should call a “toll-free” phone number .
|Type||Tech Support Scam|
|Short Description||Tries to trick users into believing that their computer is infected with malware and their Windows is in critical condition. Features a fraudulent phone number.|
|Symptoms||Background imitating a legitimate Microsoft Windows BSOD screen with pop-ups claiming that users must call a Toll-free phone number to resolve issues on a computer.|
|Distribution Method||Freeware Installers, Suspicious Sites, Browser Redirects|
|Detection Tool||Download Malware Removal Tool, to See If Your System Has Been Affected by 9939110.info|
|User Experience||Join our forum to discuss about 9939110.info.|
9939110.info – How Did I Get It?
The PUP that supports the “9939110.info” domain usually gets into your computer through third-party installers, which may also include a browser extension. They can sneak into your computer without your recognition, by concealing themselves in freeware installations and bundled packages.
In these packages, additional applications for installation are not always disclosed properly, and people get tricked into installing potentially unwanted programs such as those related to “9939110.info”. Sometimes that can be avoided by clicking on the “Advanced” or “Custom” option in an installation setup to see what will be put into your computer.
Other ways of getting infected are by opening spam e-mails and downloading malicious attachments, or by clicking on different advertisements and banners containing malicious content.
9939110.info – More About It
“9939110.info” is a malicious domain which has a fake tech support number in it. It claims that your computer has multiple issues that need to be resolved, like:
→”A Suspicious Connection Was Trying to Access Your Logins, Banking Details & Tracking Your Internet Activity.”
→“Windows Security Center & Firewall Services are Disabled, Error code 0x8007042c”
→“Your TCP Connection Was Blocked by Your Firewall. Your Accounts May be Suspended Until You Take an Action.”
→“Your Personal Information May Have Leaked. IMMEDIATE RESPONSE REQUIRED”
→“Your Hard Disk May Have Trojan Virus! Please Do Not Try to Fix Manually, It May Crash Your Data.”
→“Your System32 .net frame work file missing due to some harmful virus, Debug malware error 895-system 32.exe failure.”
In order to be able to resolve them you have to contact the “Network Administration Department at the nearest Windows Service Center” by calling a “Toll-Free” phone number. In actuality, this may be the most expensive call you ever made. It is definitely not free as advertised, and it will cost a lot of money per impulse. Also all the error messages are false, although you have these pop-ups and redirects to the site, which is a malware by itself.
That is not the only reason you should NOT in any circumstances call the fake support number – the scammers that run the website, may also try to get you to tell them personal details and financial information using different tricky techniques. Then they can sell that data to the highest bidder or take advantage of it in another way. During research at SensorsTechForum, it was found that these are the most common phone numbers which are used by the website:
• (844) 612-5837 (TOLL-FREE)
• (855) 631-2693 (TOLL-FREE)
• (844) 746-1341 (TOLL-FREE)
• (844) 612-6116 (TOLL-FREE)
• (844) 669-5339 (TOLL-FREE)
• (844) 394-9108 (TOLL-FREE)
• (844) 329-5772 (TOLL-FREE)
• (844) 332-3135 (TOLL-FREE)
• (844) 746-9051 (TOLL-FREE)
• (844) 707-7998 (TOLL-FREE)
• (844) 394-8563 (TOLL-FREE)
• (844) 329-6583 (TOLL-FREE)
• (844) 611-2196 (TOLL-FREE)
• (855) 534-5521 (TOLL-FREE)
What you are advised to do by the popups is not to try and fix things manually, because that can do damage to your computer and data. There is a fake Blue Screen of Death (BSOD) to support that as well. A true BSOD shows before the start of Windows and it is because, something prevents the OS to launch normally. Such a blue screen cannot appear in a browser, and the fraudulent one here is just a blue background with some custom text written in white color. But you may not be able to figure that out, due to the constant messages that keep showing. All is done in so it could scare you to rush and call the fraudulent phone number.
“9939110.info” may also collect information about you through the browser cookies and custom Java Script files injected through the browser extension or a program installed on your computer, assisting the fake support site. Via the Flash plugin an mp3 file is played with a woman’s voice trying to scare you further, as it is done in many similar tech support scams such as this one.
Remove 9939110.info Completely
To remove “9939110.info” manually from your computer, be sure to follow the step-by-step removal instructions provided below. In case the manual removal does not get rid of the browser redirects and PUPs completely, you should search for and remove the leftovers with an advanced anti-malware program. Installing such a program will also make certain that your system is safe and secure from other threats you may run into.
First, close your browser from the Windows Task Manager by pressing WIN button and X together and choosing Task manager. After that locate your browser right click it from the list and click on End Task. After that follow this manual to remove it from your browser: