THREAT REMOVAL

Remove 9939110.info Fully from Your PC

“9939110.info” is the domain of a Fake Tech Support website and it can also have a browser extension or some other Potentially Unwanted Program (PUP) installed on a compromised computer. The user may be constantly redirected to the domain and unable to get out of the domain and browser. There are also pop-ups that support the scam, claiming that the user’s PC is infected with viruses and has serious errors, so the user should call a “toll-free” phone number .

Name9939110.info
TypeTech Support Scam
Short DescriptionTries to trick users into believing that their computer is infected with malware and their Windows is in critical condition. Features a fraudulent phone number.
SymptomsBackground imitating a legitimate Microsoft Windows BSOD screen with pop-ups claiming that users must call a Toll-free phone number to resolve issues on a computer.
Distribution MethodFreeware Installers, Suspicious Sites, Browser Redirects
Detection ToolDownload Malware Removal Tool, to See If Your System Has Been Affected by malware
User ExperienceJoin our forum to discuss about 9939110.info.

9939110.info-bsod-site-official-mai-redirect-popup-error-333-toll-free

9939110.info – How Did I Get It?

The PUP that supports the “9939110.info” domain usually gets into your computer through third-party installers, which may also include a browser extension. They can sneak into your computer without your recognition, by concealing themselves in freeware installations and bundled packages.

In these packages, additional applications for installation are not always disclosed properly, and people get tricked into installing potentially unwanted programs such as those related to “9939110.info”. Sometimes that can be avoided by clicking on the “Advanced” or “Custom” option in an installation setup to see what will be put into your computer.

Other ways of getting infected are by opening spam e-mails and downloading malicious attachments, or by clicking on different advertisements and banners containing malicious content.

9939110.info – More About It

9939110.info” is a malicious domain which has a fake tech support number in it. It claims that your computer has multiple issues that need to be resolved, like:

→”A Suspicious Connection Was Trying to Access Your Logins, Banking Details & Tracking Your Internet Activity.”

→“Windows Security Center & Firewall Services are Disabled, Error code 0x8007042c”

→“Your TCP Connection Was Blocked by Your Firewall. Your Accounts May be Suspended Until You Take an Action.”

→“Your Personal Information May Have Leaked. IMMEDIATE RESPONSE REQUIRED”

→“Your Hard Disk May Have Trojan Virus! Please Do Not Try to Fix Manually, It May Crash Your Data.”

→“Your System32 .net frame work file missing due to some harmful virus, Debug malware error 895-system 32.exe failure.”

In order to be able to resolve them you have to contact the “Network Administration Department at the nearest Windows Service Center” by calling a “Toll-Free” phone number. In actuality, this may be the most expensive call you ever made. It is definitely not free as advertised, and it will cost a lot of money per impulse. Also all the error messages are false, although you have these pop-ups and redirects to the site, which is a malware by itself.

That is not the only reason you should NOT in any circumstances call the fake support number – the scammers that run the website, may also try to get you to tell them personal details and financial information using different tricky techniques. Then they can sell that data to the highest bidder or take advantage of it in another way. During research at SensorsTechForum, it was found that these are the most common phone numbers which are used by the website:

(844) 612-5837 (TOLL-FREE)
• (855) 631-2693 (TOLL-FREE)
• (844) 746-1341 (TOLL-FREE)
• (844) 612-6116 (TOLL-FREE)
• (844) 669-5339 (TOLL-FREE)
• (844) 394-9108 (TOLL-FREE)
• (844) 329-5772 (TOLL-FREE)
• (844) 332-3135 (TOLL-FREE)
• (844) 746-9051 (TOLL-FREE)
• (844) 707-7998 (TOLL-FREE)
• (844) 394-8563 (TOLL-FREE)
• (844) 329-6583 (TOLL-FREE)
• (844) 611-2196 (TOLL-FREE)
• (855) 534-5521 (TOLL-FREE)

What you are advised to do by the popups is not to try and fix things manually, because that can do damage to your computer and data. There is a fake Blue Screen of Death (BSOD) to support that as well. A true BSOD shows before the start of Windows and it is because, something prevents the OS to launch normally. Such a blue screen cannot appear in a browser, and the fraudulent one here is just a blue background with some custom text written in white color. But you may not be able to figure that out, due to the constant messages that keep showing. All is done in so it could scare you to rush and call the fraudulent phone number.

9939110.info-bsod-site-clear-333-toll-free-phone-number

9939110.info” may also collect information about you through the browser cookies and custom Java Script files injected through the browser extension or a program installed on your computer, assisting the fake support site. Via the Flash plugin an mp3 file is played with a woman’s voice trying to scare you further, as it is done in many similar tech support scams such as this one.

Remove 9939110.info Completely

To remove “9939110.info” manually from your computer, be sure to follow the step-by-step removal instructions provided below. In case the manual removal does not get rid of the browser redirects and PUPs completely, you should search for and remove the leftovers with an advanced anti-malware program. Installing such a program will also make certain that your system is safe and secure from other threats you may run into.

First, close your browser from the Windows Task Manager by pressing WIN button and X together and choosing Task manager. After that locate your browser right click it from the list and click on End Task. After that follow this manual to remove it from your browser:

1. Restore the settings in your browser

1. Remove 9939110.info from your browser and restart it.

Remove a toolbar from Mozilla Firefox and reset itRemove a toolbar from Google Chrome and reset it. Remove an add-on from Internet Explorer and reset it. Remove an extension from Safari and reset it.

Step 1:Remove Firefox Add-ons

Start Mozilla Firefox Open the menu window

uninstall-fig4

Select the “Add-ons” icon from the menu

uninstall-fig5

Select 9939110.info and click “Remove

uninstall-fig6

After 9939110.info is removed, restart Mozilla Firefox by closing it from the red “X” in the top right corner and start it again.

Step 2: Reset Firefox

IMPORTANT: Before resetting Firefox make sure you back up all your saved passwords within the browser in case you forget them.

Right-click on Firefox on its icon in the taskbar and click New Private Window to enter private browsing.

Type about:support in your address bar.

Click on the ‘Refresh Firefox’ and accept any prompts from Firefox to save your old data before resetting.

Start Google Chrome and Open the drop menu

Step 1: Remoove Google Chrome Extensions

uninstall-fig7

  • Move the cursor over “Tools” and then from the extended menu choose “Extensions
  • uninstall-fig8

  • From the opened “Extensions” menu locate 9939110.info and click on the garbage bin icon on the right of it.
  • uninstall-fig9

  • After 9939110.info is removed, restart Google Chrome by closing it from the red “X” in the top right corner and start it again.
  • Step 2: Reset Google Chrome

    IMPORTANT: Before resetting Google Chrome make sure you back up all your saved passwords within the browser in case you forget them.

    Right-click on the Chrome taskbar icon and then choose ‘New Incognito Window’. This will start Chrome without any home pages.

    Type chrome://settings/resetProfileSettings and then click on the ‘Reset’ button.

    Step 1: Remove add-ons from Internet Explorer

    Start Internet Explorer:

  • Click “‘Tools’ to open the drop menu and select ‘Manage Add-ons’
  • uninstall-fig10

  • In the ‘Manage Add-ons’ window, make sure that in the first window ‘Add-on Types’, the drop menu ‘Show’ is on ‘All add-ons’
  • uninstall-fig11

    Select 9939110.info to remove, and then click ‘Disable’. A pop-up window will appear to inform you that you are about to disable the selected toolbar, and some additional toolbars might be disabled as well. Leave all the boxes checked, and click ‘Disable’.

    uninstall-fig12

    After 9939110.info has been removed, restart Internet Explorer by closing it from the red ‘X’ in the top right corner and start it again.

    Step 2: Reset Internet Explorer

    IMPORTANT: Before resetting Internet Explorer make sure you back up all your saved passwords within the browser in case you forget them.

    Right-click on Internet Explorer’s icon and choose Start In-Private Browsing.

    Click the gear leaver icon in the top right side of IE and choose Internet Options from the drop-down menu.

    Click on the Advanced Tab after which click the ‘Reset’ button. Wait a little for the ticks to complete and you should be fine.

    Step 1: Remove Safari extensions

    Start Safari

    Open the drop menu by clicking on the sprocket icon in the top right corner.
    uninstall-fig13

    From the drop menu select ‘Preferences’
    In the new window select ‘Extensions’
    Click once on 9939110.info
    Click ‘Uninstall’

    uninstall-fig14

    A pop-up window will appear asking for confirmation to uninstall 9939110.info. Select ‘Uninstall’ again, and the 9939110.info will be removed.

    Step 2: Reset Safari

    IMPORTANT: Before resetting Safari make sure you back up all your saved passwords within the browser in case you forget them.

    Start Safari and then click on the gear leaver icon.

    Click the Reset Safari button and you will reset the browser.

    2. Remove 9939110.info with SpyHunter Anti-Malware Tool

    2. Remove 9939110.info with SpyHunter Anti-Malware Tool

    1. Install SpyHunter to scan for and remove 9939110.info.3. Scan with SpyHunter to Detect and Remove 9939110.info.
    Step 1: Click here to go to SpyHunter’s download instruction page.
    Step 2: Guide yourself by the download instructions provided for each browser.
    Step 3: After you have installed SpyHunter, wait for it to automatically update.

    pets-by-myway-ads-virus

    Step1: After the update process has finished, click on the ‘Scan Computer Now’ button.
    pets-by-myway-ads-virus
    Step2: After SpyHunter has finished scanning your PC for any 9939110.info files, click on the ‘Fix Threats’ button to remove them automatically and permanently.
    pets-by-myway-ads-virus
    Step3: Once the intrusions on your PC have been removed, it is highly recommended to restart it.

    3. Remove 9939110.info with Malwarebytes Anti-Malware.

    3. Remove 9939110.info with Malwarebytes Anti-Malware

    1. Install Malwarebytes Anti-Malware to scan for and remove 9939110.info. 2. Scan your PC with MalwareBytes to remove all 9939110.info associated files automatically.
    Step 1: Download Malwarebytes by clicking here.
    Step 2: A pop-up window will appear. Click on the ‘Save File’ button. If it does not, click on the Download button and save it afterwards.
    pets-by-myway-ads-virus
    pets-by-myway-ads-virus
    Step 3: After you have downloaded the setup, simply open it.
    Step 4: The installer should appear. Click on the ‘Next’ button.
    pets-by-myway-ads-virus
    Step 5: Check the ‘I accept the agreement’ check circle if not checked if you accept it and click the ‘Next’ button once again.
    pets-by-myway-ads-virus
    Step 6: Review and click on ‘Next’ on the following 4 steps that will appear afterwards and after that click on the ‘Install’ button.
    pets-by-myway-ads-virus
    Step 7: After the installation process has completed click on the ‘Finish’ button and check the ‘Launch MalwareBytes AntiMalware’ check box.
    Step 1: Launch MalwareBytes if you havent launched it after install.
    Step 2: Wait for the software to update and then click on the blue ‘Scan Now’ button. If it doesnt start updating automatically, click on the blue ‘Update Now’ highlighted text.
    pets-by-myway-ads-virus

    Step 3: At this point, after clicking the ‘Scan Now’ button, the system should start scanning your PC. It may take a while but be patient – it is worth it.
    pets-by-myway-ads-virus
    Step 4: After the scan has been complete and all of the threats have been identified, click on the ‘Remove Selected’ button to detelete them permanently.
    pets-by-myway-ads-virus
    Step 5: Once the scan has completed, MalwareBytes will prompt you to restart your computer. It is recommended to save all your data you are working on before restarting.

    4. Remove 9939110.info with STOPZilla AntiMalware

    4. Remove 9939110.info with STOPZilla AntiMalware

    1. Install STOPZilla Anti Malware to scan for and remove 9939110.info. 2. Scan your PC with STOPZilla Anti Malware to remove all 9939110.info associated files completely.
    Step 1: Download STOPZilla by clicking here.
    Step 2: A pop-up window will appear. Click on the ‘Save File’ button. If it does not, click on the Download button and save it afterwards.
    pets-by-myway-ads-virus
    Step 3: After you have downloaded the setup, simply open it.
    Step 4: The installer should appear. Click on the ‘Next’ button.
    pets-by-myway-ads-virus
    Step 5: Check the ‘I accept the agreement’ check circle if not checked if you accept it and click the ‘Next’ button once again.
    pets-by-myway-ads-virus
    Step 6: Review and click on the ‘Install’ button.
    pets-by-myway-ads-virus
    Step 7: After the installation process has completed click on the ‘Finish’ button.
    Step 1: Launch STOPZilla if you havent launched it after install.
    Step 2: Wait for the software to automatically scan and then click on the ‘Repair Now’ button. If it does not scan automatically, click on the ‘Scan Now’ button.
    pets-by-myway-ads-virus
    Step 3: After the removal of all threats and associated objects, you should Restart your PC.

    NOTE! Substantial notification about the 9939110.info threat: Manual removal of 9939110.info requires interference with system files and registries. Thus, it can cause damage to your PC. Even if your computer skills are not at a professional level, don’t worry. You can do the removal yourself just in 5 minutes, using a malware removal tool.
    Avatar

    Berta Bilbao

    Berta is a dedicated malware researcher, dreaming for a more secure cyber space. Her fascination with IT security began a few years ago when a malware locked her out of her own computer.

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    Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer

    How to Remove 9939110.info from Windows.


    Step 1: Boot Your PC In Safe Mode to isolate and remove 9939110.info

    OFFER

    Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!
    We Recommend To Scan Your PC with SpyHunter

    Keep in mind, that SpyHunter’s scanner is only for malware detection. If SpyHunter detects malware on your PC, you will need to purchase SpyHunter's malware removal tool to remove the malware threats. Read our SpyHunter 5 review. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria

    1. Hold Windows key() + R


    2. The "Run" Window will appear. In it, type "msconfig" and click OK.


    3. Go to the "Boot" tab. There select "Safe Boot" and then click "Apply" and "OK".
    Tip: Make sure to reverse those changes by unticking Safe Boot after that, because your system will always boot in Safe Boot from now on.


    4. When prompted, click on "Restart" to go into Safe Mode.


    5. You can recognise Safe Mode by the words written on the corners of your screen.


    Step 2: Uninstall 9939110.info and related software from Windows

    Here is a method in few easy steps that should be able to uninstall most programs. No matter if you are using Windows 10, 8, 7, Vista or XP, those steps will get the job done. Dragging the program or its folder to the recycle bin can be a very bad decision. If you do that, bits and pieces of the program are left behind, and that can lead to unstable work of your PC, errors with the file type associations and other unpleasant activities. The proper way to get a program off your computer is to Uninstall it. To do that:


    1. Hold the Windows Logo Button and "R" on your keyboard. A Pop-up window will appear.


    2. In the field type in "appwiz.cpl" and press ENTER.


    3. This will open a window with all the programs installed on the PC. Select the program that you want to remove, and press "Uninstall"
    Follow the instructions above and you will successfully uninstall most programs.


    Step 3: Clean any registries, created by 9939110.info on your computer.

    The usually targeted registries of Windows machines are the following:

    • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
    • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
    • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnce
    • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunOnce

    You can access them by opening the Windows registry editor and deleting any values, created by 9939110.info there. This can happen by following the steps underneath:

    1. Open the Run Window again, type "regedit" and click OK.


    2. When you open it, you can freely navigate to the Run and RunOnce keys, whose locations are shown above.


    3. You can remove the value of the virus by right-clicking on it and removing it.
    Tip: To find a virus-created value, you can right-click on it and click "Modify" to see which file it is set to run. If this is the virus file location, remove the value.

    IMPORTANT!
    Before starting "Step 4", please boot back into Normal mode, in case you are currently in Safe Mode.
    This will enable you to install and use SpyHunter 5 successfully.

    Step 4: Scan for 9939110.info with SpyHunter Anti-Malware Tool

    1. Click on the "Download" button to proceed to SpyHunter's download page.


    It is recommended to run a scan before purchasing the full version of the software to make sure that the current version of the malware can be detected by SpyHunter. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria.


    2. After you have installed SpyHunter, wait for it to update automatically.

    SpyHunter5-update-2018


    3. After the update process has finished, click on the 'Malware/PC Scan' tab. A new window will appear. Click on 'Start Scan'.

    SpyHunter5-Free-Scan-2018


    4. After SpyHunter has finished scanning your PC for any files of the associated threat and found them, you can try to get them removed automatically and permanently by clicking on the 'Next' button.

    SpyHunter-5-Free-Scan-Next-2018

    If any threats have been removed, it is highly recommended to restart your PC.


    Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer

    Get rid of 9939110.info from Mac OS X.


    Step 1: Uninstall 9939110.info and remove related files and objects

    OFFER
    Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!
    We Recommend To Scan Your Mac with SpyHunter for Mac
    Keep in mind, that SpyHunter for Mac needs to purchased to remove the malware threats. Click on the corresponding links to check SpyHunter’s EULA and Privacy Policy


    1. Hit the ⇧+⌘+U keys to open Utilities. Another way is to click on “Go” and then click “Utilities”, like the image below shows:


    2. Find Activity Monitor and double-click it:


    3. In the Activity Monitor look for any suspicious processes, belonging or related to 9939110.info:

    Tip: To quit a process completely, choose the “Force Quit” option.


    4. Click on the "Go" button again, but this time select Applications. Another way is with the ⇧+⌘+A buttons.


    5. In the Applications menu, look for any suspicious app or an app with a name, similar or identical to 9939110.info. If you find it, right-click on the app and select “Move to Trash”.


    6: Select Accounts, after which click on the Login Items preference. Your Mac will then show you a list of items that start automatically when you log in. Look for any suspicious apps identical or similar to 9939110.info. Check the app you want to stop from running automatically and then select on the Minus (“-“) icon to hide it.


    7: Remove any left-over files that might be related to this threat manually by following the sub-steps below:

    • Go to Finder.
    • In the search bar type the name of the app that you want to remove.
    • Above the search bar change the two drop down menus to “System Files” and “Are Included” so that you can see all of the files associated with the application you want to remove. Bear in mind that some of the files may not be related to the app so be very careful which files you delete.
    • If all of the files are related, hold the ⌘+A buttons to select them and then drive them to “Trash”.

    In case you cannot remove 9939110.info via Step 1 above:

    In case you cannot find the virus files and objects in your Applications or other places we have shown above, you can manually look for them in the Libraries of your Mac. But before doing this, please read the disclaimer below:

    Disclaimer! If you are about to tamper with Library files on Mac, be sure to know the name of the virus file, because if you delete the wrong file, it may cause irreversible damage to your MacOS. Continue on your own responsibility!

    1: Click on "Go" and Then "Go to Folder" as shown underneath:

    2: Type in "/Library/LauchAgents/" and click Ok:

    3: Delete all of the virus files that have similar or the same name as 9939110.info. If you believe there is no such file, do not delete anything.

    You can repeat the same procedure with the following other Library directories:

    → ~/Library/LaunchAgents
    /Library/LaunchDaemons

    Tip: ~ is there on purpose, because it leads to more LaunchAgents.


    Step 2: Scan for and remove malware from your Mac

    When you are facing problems on your Mac as a result of unwanted scripts, programs and malware, the recommended way of eliminating the threat is by using an anti-malware program. Combo Cleaner offers advanced security features along with other modules that will improve your Mac’s security and protect it in the future.



    Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer


    Remove 9939110.info from Google Chrome.


    Step 1: Start Google Chrome and open the drop menu


    Step 2: Move the cursor over "Tools" and then from the extended menu choose "Extensions"


    Step 3: From the opened "Extensions" menu locate the unwanted extension and click on its "Remove" button.


    Step 4: After the extension is removed, restart Google Chrome by closing it from the red "X" button at the top right corner and start it again.


    Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer


    Erase 9939110.info from Mozilla Firefox.

    Step 1: Start Mozilla Firefox. Open the menu window


    Step 2: Select the "Add-ons" icon from the menu.


    Step 3: Select the unwanted extension and click "Remove"


    Step 4: After the extension is removed, restart Mozilla Firefox by closing it from the red "X" button at the top right corner and start it again.



    Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer


    Uninstall 9939110.info from Microsoft Edge.


    Step 1: Start Edge browser.


    Step 2: Open the drop menu by clicking on the icon at the top right corner.


    Step 3: From the drop menu select "Extensions".


    Step 4: Choose the suspected malicious extension you want to remove and then click on the gear icon.


    Step 5: Remove the malicious extension by scrolling down and then clicking on Uninstall.



    Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer


    Remove 9939110.info from Safari.


    Step 1: Start the Safari app.


    Step 2: After hovering your mouse cursor to the top of the screen, click on the Safari text to open its drop down menu.


    Step 3: From the menu, click on "Preferences".

    stf-safari preferences


    Step 4: After that, select the 'Extensions' Tab.

    stf-safari-extensions


    Step 5: Click once on the extension you want to remove.


    Step 6: Click 'Uninstall'.

    stf-safari uninstall

    A pop-up window will appear asking for confirmation to uninstall the extension. Select 'Uninstall' again, and the 9939110.info will be removed.


    How to Reset Safari
    IMPORTANT: Before resetting Safari make sure you back up all your saved passwords within the browser in case you forget them.

    Start Safari and then click on the gear leaver icon.

    Click the Reset Safari button and you will reset the browser.


    Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer


    Eliminate 9939110.info from Internet Explorer.


    Step 1: Start Internet Explorer.


    Step 2: Click on the gear icon labeled 'Tools' to open the drop menu and select 'Manage Add-ons'


    Step 3: In the 'Manage Add-ons' window.


    Step 4: Select the extension you want to remove and then click 'Disable'. A pop-up window will appear to inform you that you are about to disable the selected extension, and some more add-ons might be disabled as well. Leave all the boxes checked, and click 'Disable'.


    Step 5: After the unwanted extension has been removed, restart Internet Explorer by closing it from the red 'X' button located at the top right corner and start it again.


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