“9939110.info” is the domain of a Fake Tech Support website and it can also have a browser extension or some other Potentially Unwanted Program (PUP) installed on a compromised computer. The user may be constantly redirected to the domain and unable to get out of the domain and browser. There are also pop-ups that support the scam, claiming that the user’s PC is infected with viruses and has serious errors, so the user should call a “toll-free” phone number .
|Type||Tech Support Scam|
|Short Description||Tries to trick users into believing that their computer is infected with malware and their Windows is in critical condition. Features a fraudulent phone number.|
|Symptoms||Background imitating a legitimate Microsoft Windows BSOD screen with pop-ups claiming that users must call a Toll-free phone number to resolve issues on a computer.|
|Distribution Method||Freeware Installers, Suspicious Sites, Browser Redirects|
|Detection Tool||Download Malware Removal Tool, to See If Your System Has Been Affected by malware|
|User Experience||Join our forum to discuss about 9939110.info.|
9939110.info – How Did I Get It?
The PUP that supports the “9939110.info” domain usually gets into your computer through third-party installers, which may also include a browser extension. They can sneak into your computer without your recognition, by concealing themselves in freeware installations and bundled packages.
In these packages, additional applications for installation are not always disclosed properly, and people get tricked into installing potentially unwanted programs such as those related to “9939110.info”. Sometimes that can be avoided by clicking on the “Advanced” or “Custom” option in an installation setup to see what will be put into your computer.
Other ways of getting infected are by opening spam e-mails and downloading malicious attachments, or by clicking on different advertisements and banners containing malicious content.
9939110.info – More About It
“9939110.info” is a malicious domain which has a fake tech support number in it. It claims that your computer has multiple issues that need to be resolved, like:
→”A Suspicious Connection Was Trying to Access Your Logins, Banking Details & Tracking Your Internet Activity.”
→“Windows Security Center & Firewall Services are Disabled, Error code 0x8007042c”
→“Your TCP Connection Was Blocked by Your Firewall. Your Accounts May be Suspended Until You Take an Action.”
→“Your Personal Information May Have Leaked. IMMEDIATE RESPONSE REQUIRED”
→“Your Hard Disk May Have Trojan Virus! Please Do Not Try to Fix Manually, It May Crash Your Data.”
→“Your System32 .net frame work file missing due to some harmful virus, Debug malware error 895-system 32.exe failure.”
In order to be able to resolve them you have to contact the “Network Administration Department at the nearest Windows Service Center” by calling a “Toll-Free” phone number. In actuality, this may be the most expensive call you ever made. It is definitely not free as advertised, and it will cost a lot of money per impulse. Also all the error messages are false, although you have these pop-ups and redirects to the site, which is a malware by itself.
That is not the only reason you should NOT in any circumstances call the fake support number – the scammers that run the website, may also try to get you to tell them personal details and financial information using different tricky techniques. Then they can sell that data to the highest bidder or take advantage of it in another way. During research at SensorsTechForum, it was found that these are the most common phone numbers which are used by the website:
• (844) 612-5837 (TOLL-FREE)
• (855) 631-2693 (TOLL-FREE)
• (844) 746-1341 (TOLL-FREE)
• (844) 612-6116 (TOLL-FREE)
• (844) 669-5339 (TOLL-FREE)
• (844) 394-9108 (TOLL-FREE)
• (844) 329-5772 (TOLL-FREE)
• (844) 332-3135 (TOLL-FREE)
• (844) 746-9051 (TOLL-FREE)
• (844) 707-7998 (TOLL-FREE)
• (844) 394-8563 (TOLL-FREE)
• (844) 329-6583 (TOLL-FREE)
• (844) 611-2196 (TOLL-FREE)
• (855) 534-5521 (TOLL-FREE)
What you are advised to do by the popups is not to try and fix things manually, because that can do damage to your computer and data. There is a fake Blue Screen of Death (BSOD) to support that as well. A true BSOD shows before the start of Windows and it is because, something prevents the OS to launch normally. Such a blue screen cannot appear in a browser, and the fraudulent one here is just a blue background with some custom text written in white color. But you may not be able to figure that out, due to the constant messages that keep showing. All is done in so it could scare you to rush and call the fraudulent phone number.
“9939110.info” may also collect information about you through the browser cookies and custom Java Script files injected through the browser extension or a program installed on your computer, assisting the fake support site. Via the Flash plugin an mp3 file is played with a woman’s voice trying to scare you further, as it is done in many similar tech support scams such as this one.
Remove 9939110.info Completely
To remove “9939110.info” manually from your computer, be sure to follow the step-by-step removal instructions provided below. In case the manual removal does not get rid of the browser redirects and PUPs completely, you should search for and remove the leftovers with an advanced anti-malware program. Installing such a program will also make certain that your system is safe and secure from other threats you may run into.
First, close your browser from the Windows Task Manager by pressing WIN button and X together and choosing Task manager. After that locate your browser right click it from the list and click on End Task. After that follow this manual to remove it from your browser:
- Guide 1: How to Remove 9939110.info from Windows.
- Guide 2: Get rid of 9939110.info from Mac OS X.
- Guide 3: Remove 9939110.info from Google Chrome.
- Guide 4: Erase 9939110.info from Mozilla Firefox.
- Guide 5: Uninstall 9939110.info from Microsoft Edge.
- Guide 6: Remove 9939110.info from Safari.
- Guide 7: Eliminate 9939110.info from Internet Explorer.
How to Remove 9939110.info from Windows.
Step 1: Boot Your PC In Safe Mode to isolate and remove 9939110.info
Step 2: Uninstall 9939110.info and related software from Windows
Here is a method in few easy steps that should be able to uninstall most programs. No matter if you are using Windows 10, 8, 7, Vista or XP, those steps will get the job done. Dragging the program or its folder to the recycle bin can be a very bad decision. If you do that, bits and pieces of the program are left behind, and that can lead to unstable work of your PC, errors with the file type associations and other unpleasant activities. The proper way to get a program off your computer is to Uninstall it.
Step 3: Clean any registries, created by 9939110.info on your computer.
The usually targeted registries of Windows machines are the following:
You can access them by opening the Windows registry editor and deleting any values, created by 9939110.info there. This can happen by following the steps underneath:
Get rid of 9939110.info from Mac OS X.
Step 1: Uninstall 9939110.info and remove related files and objects
1. Hit the ⇧+⌘+U keys to open Utilities. Another way is to click on “Go” and then click “Utilities”, like the image below shows:
- Go to Finder.
- In the search bar type the name of the app that you want to remove.
- Above the search bar change the two drop down menus to “System Files” and “Are Included” so that you can see all of the files associated with the application you want to remove. Bear in mind that some of the files may not be related to the app so be very careful which files you delete.
- If all of the files are related, hold the ⌘+A buttons to select them and then drive them to “Trash”.
In case you cannot remove 9939110.info via Step 1 above:
In case you cannot find the virus files and objects in your Applications or other places we have shown above, you can manually look for them in the Libraries of your Mac. But before doing this, please read the disclaimer below:
You can repeat the same procedure with the following other Library directories:
Tip: ~ is there on purpose, because it leads to more LaunchAgents.
Step 2: Scan for and remove malware from your Mac
When you are facing problems on your Mac as a result of unwanted scripts, programs and malware, the recommended way of eliminating the threat is by using an anti-malware program. Combo Cleaner offers advanced security features along with other modules that will improve your Mac’s security and protect it in the future.
Remove 9939110.info from Google Chrome.
Step 1: Start Google Chrome and open the drop menu
Step 2: Move the cursor over "Tools" and then from the extended menu choose "Extensions"
Step 3: From the opened "Extensions" menu locate the unwanted extension and click on its "Remove" button.
Step 4: After the extension is removed, restart Google Chrome by closing it from the red "X" button at the top right corner and start it again.
Erase 9939110.info from Mozilla Firefox.
Step 1: Start Mozilla Firefox. Open the menu window
Step 2: Select the "Add-ons" icon from the menu.
Step 3: Select the unwanted extension and click "Remove"
Step 4: After the extension is removed, restart Mozilla Firefox by closing it from the red "X" button at the top right corner and start it again.
Uninstall 9939110.info from Microsoft Edge.
Step 1: Start Edge browser.
Step 2: Open the drop menu by clicking on the icon at the top right corner.
Step 3: From the drop menu select "Extensions".
Step 4: Choose the suspected malicious extension you want to remove and then click on the gear icon.
Step 5: Remove the malicious extension by scrolling down and then clicking on Uninstall.
Remove 9939110.info from Safari.
Step 1: Start the Safari app.
Step 2: After hovering your mouse cursor to the top of the screen, click on the Safari text to open its drop down menu.
Step 3: From the menu, click on "Preferences".
Step 4: After that, select the 'Extensions' Tab.
Step 5: Click once on the extension you want to remove.
Step 6: Click 'Uninstall'.
A pop-up window will appear asking for confirmation to uninstall the extension. Select 'Uninstall' again, and the 9939110.info will be removed.
Eliminate 9939110.info from Internet Explorer.
Step 1: Start Internet Explorer.
Step 2: Click on the gear icon labeled 'Tools' to open the drop menu and select 'Manage Add-ons'
Step 3: In the 'Manage Add-ons' window.
Step 4: Select the extension you want to remove and then click 'Disable'. A pop-up window will appear to inform you that you are about to disable the selected extension, and some more add-ons might be disabled as well. Leave all the boxes checked, and click 'Disable'.
Step 5: After the unwanted extension has been removed, restart Internet Explorer by closing it from the red 'X' button located at the top right corner and start it again.