"Your connection is not private" Scam (System Error) - How to Fix It
THREAT REMOVAL

“Your connection is not private” Scam (System Error) – How to Fix It

This post has been created to help you fix the “Your connection is not private” error which may appear in your Google Chrome web browser.

Many users have begun complaining and seeking solution to a pop-up error caused in Google Chrome and other web browsers. The error is usually caused by the configuration of the date settings in Windows, however it may also be caused by what many refer to as a tech support scam – a pop-up which blocks you out of your web browser and demands you to call a tech support number to fix the issue. This is why, in this article we have addressed both of the scenarios and have come up with the solutions for them. Keep reading to learn how to fix the “Your connection is not private” error in your Windows for free.

Threat Summary

Name"Your connection is not private" Redirect
TypeOnline Scam or Browser Error
Short DescriptionIf legitimate, caused by a web page that is with low reputation or if your web browser’s time is not the same as your PC. If a scam, it is likely shown as a result of having an adware or other unwanted program that shows ads and causes redirects on your PC.
SymptomsYour web browser starts to show different browser redirects, the main of which leads to the “Your connection is not private” red screen message.
Distribution MethodWebsite, with low reputation.Bundled downloads. Web pages which may advertise it.
Detection Tool See If Your System Has Been Affected by "Your connection is not private" Redirect

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Malware Removal Tool

User ExperienceJoin Our Forum to Discuss "Your connection is not private" Redirect.

How to Fix “Your connection is not private” Error If It is Not a Virus

The reason why many see the “Your connection is not private” message in the Google Chrome or other browsers is in fact not an error, but rather a inability of Google Chrome and other browsers to function properly, because of how the system time is configured. Here is how to fix this if it is caused by a Date and Time issue:

Step 1: Hit the Windows Button + R combination on your keyboard. In the Run window which will appear type “timedate.cpl” and hit OK.

Step 2: In the Date and Time menu which will appear, click on the “Change Date and Time” and confirm any administrative requests to open it:

Step 3: If your date has been changed, change it back to the original today’s date and then click on Apply and Ok. This should fix the issue.

How to Fix “Your connection is not private” Error If Caused by Virus or Scam

Another way, by which you may experience this pop-up on your web browser, is if your computer has an ad-supported software installed which causes suspicious screens to appear, asking to call tech support numbers, including a fake “Your connection is not private” screen. Besides it, you may also see other similar to the original error screens, like the examples below:

These screens are usually caused by potentially harmful software that aims to display fake tech support numbers. If you see a number accompanying the message, do not call it, since you will be calling scammers, whose main goal is to scam you out of your money or your information via the phone.

Such unwanted programs, related to the “Your Connection is not Private” scam usually slip into your computer as a result of bundling. Bundling is the process of installing an application which is free, such as your favorite media player, torrent or other programs. Usually some suspicious websites bundle PUPs (potentially unwanted programs) in their software setups. These unwanted software are not malware, but they may cause various advertisements to appear and your system to run extremely slow. Among those advertisements, those apps may also change your browser settings.

Furthermore, other risks may also be associated with the “Your Connection is not private” message, since the web pages to which you are redirected may contain various different types of tracking technologies, such as:

  • Cookies.
  • Tags.
  • Pixels.
  • Locally Shared Objects.
  • Search ads.

These tracking technologies may be used by this virus to obtain different information from your computer, such as:

  • Your browsing history.
  • Your online search results.
  • Your online clicks.
  • Bookmarked sites.

This information may then be used by the same software that displays the “Your Connection is not private” messages in order to show advertisements based on what you have been looking for, which is also known as behavioral advertising. The ads that may be spread as a result of this may be of several different types:

  • Pop-ups.
  • Ad-supported search results.
  • Banners on the sites you visit.
  • Redirects.

So, if you experience those symptoms, we advise you to clean your web browser and your Windows by following the removal instructions below for any viruses, displaying fake “Your connection is not private” error messages.

Ventsislav Krastev

Ventsislav has been covering the latest malware, software and newest tech developments at SensorsTechForum for 3 years now. He started out as a network administrator. Having graduated Marketing as well, Ventsislav also has passion for discovery of new shifts and innovations in cybersecurity that become game changers. After studying Value Chain Management and then Network Administration, he found his passion within cybersecrurity and is a strong believer in basic education of every user towards online safety.

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