Home > Mac Viruses > Contact Support Apple Virus Redirect Removal (Mac)

Contact Support Apple Virus Redirect Removal (Mac)

Contact Support removal guide. This article has been contacted discuss what is the Contact Support tech assistance rip-off and also show you just how you can remove it as well as protect your computer from it.

A brand-new form of Mac virus is toning up to strike Mac customers, acting to be the main apple support. The risk reveals a white display at first and then displays a pop-up which intends to scare individuals that their information is jeopardized as well as they must immediately call Apple Assistance. The fraud has actually started to spread at a startling rate as the UNITED STATES BBB fraud tracker has reported. The hackers want victims to pay hefty sums of money in order to get to their system. Given that the fraud Is likely brought on by an undesirable app on your Mac, we suggest that you read this write-up thorougly to lear just how you can eliminate the Contact Support rip-off from your Mac and also secure on your own against such rip-offs in the future also.

Threat Summary

Name Contact Support Mac virus
Type PUA for Mac OS
Short Description Aims to create various different types of redirects, one of them being the Contact Support scam message that aims to get you to call different tech support scam numbers.
Symptoms Fake apple site appears stating “Contact Support”.
Distribution Method Contact Support can e spread by an unwanted app that causes ads on your Mac.
Detection Tool See If Your System Has Been Affected by malware


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User Experience Join Our Forum to Discuss Contact Support Mac virus.

Contact Support Apple Virus

Similar to Call Apple Support scam, Contact Support scam message can not just begin appearing on your Mac with no factor whatsoever. They are the outcome of either needing to visit a site with a really low online reputation or the more likely technique is by having an unwnated application included to your Mac. Such apps typically intend to convince users that they are practical programs, however in reality they include ads.

Those applications are generally not installed on their own as well as the main factor for that is the fact that nobody would usually think about using them. So what do the programmers of those questionable applications do? They utilize an aggressive advertising and marketing strategly extensively referred to as packing. This approach commonly aims to obtain individuals to include the application as “an optional added” to the current application they have actually started to set up. This makes it feasible for the adware creating the Contact Support message to appear to be included by pirating the installers of various other apps. And also it is challenging to detect this program as well as it may be concealed well within the “Advanced” or “Custom” mount options of the Configuration Wizard for your Macintosh.

Contact Support Apple Scam

As quickly as the PUP (possibly unwnated program) triggering the Contact Support Rip-off pop-ups is included as an application, you immediately become aware of it. The program might pirate your internet browser and also alter it’s setups so that it can present the web page, which resembles the following:

The phone numbers that have been reported in association with this scam are the following:

  • +18006749534
  • +1-888-367-2998
  • +1-844-416-4666

The primary technique which is utilized in order to spread these types of Contact Support rip-offs is using other programs. These applications may make believe to be legitimate and also valuable, nonetheless they commonly present various types of internet browser reroutes, the end result of which can at some point lead to pages, like the “Contact Support” one.

These programs usually have a tendency to replicate as a result of software program packing and also other types of dubious techniques. Normally they are masked as relatively useful programs with the essence to get the user to give them approvals. As soon as this is done, these apps may silently start to change the internet browser and the Mac OS to start showing different forms of pop-ups, redirections, banners as well as various other undesirable ads.

Naturally, comparable to the “Contact Support” fraud message, this fraud likewise intends to do more than just exist and irritate you.

The “Contact Support” Mac scam may start to show up on your computer system as a result of an internet browser redirect. This redirect could be brought on by a possibly undesirable program on your computer system, that is likely triggered by either you checking out a site that caused it or by having a possibly undesirable program set up on your Mac. Such unwanted applications commonly obtain slither on your Mac as web browser extensions or applications and their main goal is to show a lot of different promotions on your Mac.

If you experience this trouble on your computer, it is very vital to not push OK, since this could at some point lead you to numerous hazardous sites or the download page for a possibly undesirable program. The outcome of this could be that you might download and install a dubious software program, whose primary objective is to begin an automated scan of your Mac as well as detect hundreds otherwise thousands of viruses in it. The outcome of this could be that you might wind up paying a lot of cash for the certified variation of this phony program to eliminate spotted threats that may not also exist.

Not only this, however if you have an adware that is creating those redirects on your Mac, chances are that you may also see various other advertisements, such as:

  • Highlighted message ads.
  • Pop-ups.
  • Online search results page that are ad-supported.

Since such as might lead you to unsafe sites or rip-off websites, much like the “Essential Alert” page, it is stronlgy recommended to get rid of such undesirable programs.

Get rid of Contact Support Apple Virus

In order to eliminate this technology support rip-off, we advise that you adhere to the elimination directions below this write-up. They have actually been developed to assist you find any questionable applications causing the pop-ups. If manual elimination does not seem to work out for you, then most protection professionals would suggest using an advanced malware cleaner that will certainly check your Mac and also clear it of any kind of PUPs (Potentially Unwanted Programs) which might be causing pop-ups, like the “Contact Support” ones.

Ventsislav Krastev

Ventsislav is a cybersecurity expert at SensorsTechForum since 2015. He has been researching, covering, helping victims with the latest malware infections plus testing and reviewing software and the newest tech developments. Having graduated Marketing as well, Ventsislav also has passion for learning new shifts and innovations in cybersecurity that become game changers. After studying Value Chain Management, Network Administration and Computer Administration of System Applications, he found his true calling within the cybersecrurity industry and is a strong believer in the education of every user towards online safety and security.

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with SpyHunter for Mac
Contact Support Mac virus may remain persistent on your system and may re-infect it. We recommend you to download SpyHunter for Mac and run free scan to remove all virus files on your Mac. This saves you hours of time and effort compared to doing the removal yourself.
Free Remover allows you, subject to a 48-hour waiting period, one remediation and removal for results found. Read EULA and Privacy Policy

Preparation Phase:

Before starting to follow the steps below, be advised that you should first do the following preparations:

  • Backup your files in case the worst happens.
  • Make sure to have a device with these instructions on standy.
  • Arm yourself with patience.

Step 1: Uninstall Contact Support Mac virus and remove related files and objects

Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!
We Recommend To Scan Your Mac with SpyHunter for Mac
Keep in mind, that SpyHunter for Mac needs to purchased to remove the malware threats. Click on the corresponding links to check SpyHunter’s EULA and Privacy Policy

1. Hit the ⇧+⌘+U keys to open Utilities. Another way is to click on “Go” and then click “Utilities”, like the image below shows:

2. Find Activity Monitor and double-click it:

3. In the Activity Monitor look for any suspicious processes, belonging or related to Contact Support Mac virus:

Tip: To quit a process completely, choose the “Force Quit” option.

4. Click on the "Go" button again, but this time select Applications. Another way is with the ⇧+⌘+A buttons.

5. In the Applications menu, look for any suspicious app or an app with a name, similar or identical to Contact Support Mac virus. If you find it, right-click on the app and select “Move to Trash”.

6. Select Accounts, after which click on the Login Items preference. Your Mac will then show you a list of items that start automatically when you log in. Look for any suspicious apps identical or similar to Contact Support Mac virus. Check the app you want to stop from running automatically and then select on the Minus (“-“) icon to hide it.

7. Remove any left-over files that might be related to this threat manually by following the sub-steps below:

  • Go to Finder.
  • In the search bar type the name of the app that you want to remove.
  • Above the search bar change the two drop down menus to “System Files” and “Are Included” so that you can see all of the files associated with the application you want to remove. Bear in mind that some of the files may not be related to the app so be very careful which files you delete.
  • If all of the files are related, hold the ⌘+A buttons to select them and then drive them to “Trash”.

In case you cannot remove Contact Support Mac virus via Step 1 above:

In case you cannot find the virus files and objects in your Applications or other places we have shown above, you can manually look for them in the Libraries of your Mac. But before doing this, please read the disclaimer below:

Disclaimer! If you are about to tamper with Library files on Mac, be sure to know the name of the virus file, because if you delete the wrong file, it may cause irreversible damage to your MacOS. Continue on your own responsibility!

1. Click on "Go" and Then "Go to Folder" as shown underneath:

2. Type in "/Library/LauchAgents/" and click Ok:

3. Delete all of the virus files that have similar or the same name as Contact Support Mac virus. If you believe there is no such file, do not delete anything.

You can repeat the same procedure with the following other Library directories:

→ ~/Library/LaunchAgents

Tip: ~ is there on purpose, because it leads to more LaunchAgents.

Step 2: Remove Contact Support Mac virus – related extensions from Safari / Chrome / Firefox

Remove an extension from Safari and reset it.Remove a toolbar from Google Chrome Remove a toolbar from Mozilla Firefox

1. Start Safari

2. After hovering your mouse cursor to the top of the screen, click on the Safari text to open its drop down menu.

3. From the menu, click on "Preferences"

stf-safari preferences

4. After that, select the 'Extensions' Tab


5. Click once on the extension you want to remove.

6. Click 'Uninstall'

stf-safari uninstall

A pop-up window will appear asking for confirmation to uninstall the extension. Select 'Uninstall' again, and the Contact Support Mac virus will be removed.

How to Reset Safari
IMPORTANT: Before resetting Safari make sure you back up all your saved passwords within the browser in case you forget them.

Start Safari and then click on the gear leaver icon.

Click the Reset Safari button and you will reset the browser.

1. Start Google Chrome and open the drop menu

2. Move the cursor over "Tools" and then from the extended menu choose "Extensions"

3. From the opened "Extensions" menu locate the add-on and click on the garbage bin icon on the right of it.

4. After the extension is removed, restart Google Chrome by closing it from the red "X" in the top right corner and start it again.

1. Start Mozilla Firefox. Open the menu window

2. Select the "Add-ons" icon from the menu.

3. Select the Extension and click "Remove"

4. After the extension is removed, restart Mozilla Firefox by closing it from the red "X" in the top right corner and start it again.

Step 3: Scan for and remove Contact Support Mac virus files from your Mac

When you are facing problems on your Mac as a result of unwanted scripts and programs such as Contact Support Mac virus, the recommended way of eliminating the threat is by using an anti-malware program. SpyHunter for Mac offers advanced security features along with other modules that will improve your Mac’s security and protect it in the future.

Click the button below below to download SpyHunter for Mac and scan for Contact Support Mac virus:


SpyHunter for Mac

Contact Support Mac virus FAQ

What is Contact Support Mac virus on your Mac?

The Contact Support Mac virus threat is probably a potentially unwanted app. There is also a chance it could be related to Mac malware. If so, such apps tend to slow your Mac down siginficantly and display advertisements. They could also use cookies and other trackers to obtain browsing information from the installed web browsers on your Mac.

The creators of such unwanted apps work with pay-per-click schemes to get your Mac to visit risky or different types of websites that may generate them funds. This is why they do not even care what types of websites show up on the ads. This makes their unwanted software indirectly risky for your MacOS.

Can my Mac get a virus?

Yes. As much as any other device, Apple computers do get viruses. Apple devices may not be a frequent target by malware authors, but rest assured that the following Apple devices can become infected with a virus:

  • iMac
  • Mac Mini
  • Macbook Air
  • Macbook Pro
  • iPhone
  • iPad

What are the symptoms of Contact Support Mac virus on your Mac?

There are several symptoms to look for when this particular threat and also most Mac threats in general are active:

Symptom #1: Your Mac may become slow and has poor performance in general.

Symtpom #2: You have toolbars, add-ons or extensions on your web browsers that you don't remember adding.

Symptom #3: You see all types of ads, like ad-supported search results, pop-ups and redirects to randomly appear.

Symptom #4: You see installed apps on your Mac running automatically and you do not remember installing them.

Symptom #5: You see suspicious processes running in your Mac's Activity Monitor.

If you see one or more of those symptoms, then security experts reccomend that you check your Mac for viruses.

What types of Mac threats are there?

According to most malware researchers and cyber-security experts, the threats that can currently infect your Mac can be the following types:

  • Rogue Antivirus programs.
  • Adware and hijackers.
  • Trojan horses and other spyware.
  • Ransomware and screen-lockers.
  • Cryptocurrency miner malware.

What to do if I have a Mac virus, like Contact Support Mac virus?

Do not panic! You can easily get rid of most Mac threats by firstly isolating them and then removing them. One reccomended way to do that is by using a reputable malware removal software that can take care of the removal automatically for you. There are many Mac anti-malware apps out there that you can choose from. SpyHunter for Mac is one of the reccomended Mac anti-malware apps, that can scan for free and detect any viruses, tracking cookies and unwanted adware apps plus take care of them quickly. This saves time for manual removal that you would otherwise have to do.

How to secure my passwords and other data from Contact Support Mac virus?

With few simple actions. First and foremost, it is imperative that you follow these steps:

Step 1: Find a safe computer and connect it to another network, not the one that your Mac was infected in.

Step 2: Change all of your passwords, starting from your e-mail passwords.

Step 3: Enable two-factor authentication for protection of your important accounts.

Step 4: Call your bank to change your credit card details (secret code, etc.) if you have saved your credit card for online shopping or have done online activiites with your card.

Step 5: Make sure to call your ISP (Internet provider or carrier) and ask them to change your IP address.

Step 6: Change your Wi-Fi password.

Step 7: (Optional): Make sure to scan all of the devices connected to your network for viruses and repeat these steps for them if they are affected.

Step 8: Install anti-malware software with real-time protection on every device you have.

Step 9: Try not to download software from sites you know nothing about and stay away from low-reputation websites in general.

If you follow these reccomendations, your network and Apple devices will become significantly more safe against any threats or information invasive software and be virus free and protected in the future too.

More tips you can find on our website, where you can also ask any questions and comment about your Mac problems.

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