“Call Apple Support" Mac Scam - How to Remove It

“Call Apple Support” Mac Scam – How to Remove It

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This article has been written to explain what is the “Call Apple Support” tech support scam and show you how you can remove it and protect your computer from it.

A new form of threat is shaping up to attack Mac users, pretending to be the official apple support. The threat shows a white screen at first and then displays a pop-up which aims to scare users that their data is compromised and they should immediately call Apple Support. The scam has started to spread at an alarming rate as the U.S. BBB scam tracker has reported. The hackers want the victims to pay heavy sums of money in order to gain access to their system. Since the scam Is likely caused by an unwanted app on your Mac, we recommend that you read this article thorougly to lear how you can remove the “Call Apple Support” scam from your Mac and protect yourself against such scams in the future too.

Threat Summary

Name"Call Apple Support" scam
TypeTech Support Scam
Short DescriptionAims to change the browser settings of the compromised computer and show a scamming message asking the victim to call Apple Support.
SymptomsA message appears, locking you out of your web browser that claims your personal data is at risk.
Distribution MethodBundled downloads. Web pages which may advertise it.
Detection Tool See If Your System Has Been Affected by "Call Apple Support" scam


Malware Removal Tool

User ExperienceJoin Our Forum to Discuss "Call Apple Support" scam.

”Call Apple Support” Scam – Distribution Methods

The main method which is used in order to spread these types of

“Apple Support” scams is via other programs. These apps may pretend to be legitimate and helpful, however they often display various types of web browser redirects, the outcome of which can eventually lead to pages, like the “Call Apple Support” one.

These programs usually tend to replicate as a result of software bundling and other forms of suspicious methods. Usually they are masked as seemingly helpful programs with the main idea to get the user to give them permissions. As soon as this is done, these apps may silently start to modify the browser and the Mac OS to start displaying various forms of pop-ups, redirections, banners and other unwanted advertisements.

”Call Apple Support” Scam – Activity & Purpose

The main idea behind the Call Apple Support scam is to get users to call te scammers by dialing their number. To reach this goal, the scammers display flashing screens and even voice messages. One report in relation to that indicated the following:

Date Reported:Oct 16, 2018
Victim Postal Code:70117
Total Dollars Lost:$200.00

Scam Description:”Thought I was calling Apple support but these people pose as Apple and can somehow access Apple data. Was told they would send me an upgraded phone since they couldn’t solve the problem but I would have to pay with iTunes instead of credit card. When I gave them the card numbers they said there was a glitch and I needed to get more and they would credit my account after. Escalating didn’t help so I contacted my cc company to report the scam.”

The main scam page of the “Call Apple Support” scam reported was seen to display the following image:

In addition to this, the scam was also reported to be spread via mobile devices as well:

Remove “Call Apple Support” from Your Mac

In order to remove this tech support scam, we recommend that you follow the removal instructions underneath this article. They have been created to help you find any suspicious apps causing the pop-ups. If manual removal does not seem to work out for you, then most security experts would recommend using an advanced malware cleaner that will scan your Mac and rid it of any PUPs (Potentially Unwanted Programs) which may be causing pop-ups, like the “Call Apple Support” ones.


Ventsislav Krastev

Ventsislav has been covering the latest malware, software and newest tech developments at SensorsTechForum for 3 years now. He started out as a network administrator. Having graduated Marketing as well, Ventsislav also has passion for discovery of new shifts and innovations in cybersecurity that become game changers. After studying Value Chain Management and then Network Administration, he found his passion within cybersecrurity and is a strong believer in basic education of every user towards online safety.

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