THREAT REMOVAL

“Call Apple Support” Mac Scam – How to Remove It

This article has been written to explain what is the “Call Apple Support” tech support scam and show you how you can remove it and protect your computer from it.

A new form of threat is shaping up to attack Mac users, pretending to be the official apple support. The threat shows a white screen at first and then displays a pop-up which aims to scare users that their data is compromised and they should immediately call Apple Support. The scam has started to spread at an alarming rate as the U.S. BBB scam tracker has reported. The hackers want the victims to pay heavy sums of money in order to gain access to their system. Since the scam Is likely caused by an unwanted app on your Mac, we recommend that you read this article thorougly to lear how you can remove the “Call Apple Support” scam from your Mac and protect yourself against such scams in the future too.

Threat Summary

Name "Call Apple Support" scam
Type Tech Support Scam
Short Description Aims to change the browser settings of the compromised computer and show a scamming message asking the victim to call Apple Support.
Symptoms A message appears, locking you out of your web browser that claims your personal data is at risk.
Distribution Method Bundled downloads. Web pages which may advertise it.
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User Experience Join Our Forum to Discuss "Call Apple Support" scam.

”Call Apple Support” Scam – Distribution Methods

The main method which is used in order to spread these types of [wplinkpreview url=”https://sensorstechforum.com/system-infected-3-viruses-e-tre456_worm_osx-mac-scam-remove/”] “Apple Support” scams is via other programs. These apps may pretend to be legitimate and helpful, however they often display various types of web browser redirects, the outcome of which can eventually lead to pages, like the “Call Apple Support” one.

These programs usually tend to replicate as a result of software bundling and other forms of suspicious methods. Usually they are masked as seemingly helpful programs with the main idea to get the user to give them permissions. As soon as this is done, these apps may silently start to modify the browser and the Mac OS to start displaying various forms of pop-ups, redirections, banners and other unwanted advertisements.

”Call Apple Support” Scam – Activity & Purpose

The main idea behind the Call Apple Support scam is to get users to call te scammers by dialing their number. To reach this goal, the scammers display flashing screens and even voice messages. One report in relation to that indicated the following:

Date Reported:Oct 16, 2018
Victim Postal Code:70117
Total Dollars Lost:$200.00

Scam Description:”Thought I was calling Apple support but these people pose as Apple and can somehow access Apple data. Was told they would send me an upgraded phone since they couldn’t solve the problem but I would have to pay with iTunes instead of credit card. When I gave them the card numbers they said there was a glitch and I needed to get more and they would credit my account after. Escalating didn’t help so I contacted my cc company to report the scam.”

The main scam page of the “Call Apple Support” scam reported was seen to display the following image:

In addition to this, the scam was also reported to be spread via mobile devices as well:

Remove “Call Apple Support” from Your Mac

In order to remove this tech support scam, we recommend that you follow the removal instructions underneath this article. They have been created to help you find any suspicious apps causing the pop-ups. If manual removal does not seem to work out for you, then most security experts would recommend using an advanced malware cleaner that will scan your Mac and rid it of any PUPs (Potentially Unwanted Programs) which may be causing pop-ups, like the “Call Apple Support” ones.

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Ventsislav Krastev

Ventsislav is a cybersecurity expert at SensorsTechForum since 2015. He has been researching, covering, helping victims with the latest malware infections plus testing and reviewing software and the newest tech developments. Having graduated Marketing as well, Ventsislav also has passion for learning new shifts and innovations in cybersecurity that become game changers. After studying Value Chain Management, Network Administration and Computer Administration of System Applications, he found his true calling within the cybersecrurity industry and is a strong believer in the education of every user towards online safety and security.

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OFFER
REMOVE IT NOW (MAC)
with SpyHunter for Mac
"Call Apple Support" scam may remain persistent on your system and may re-infect it. We recommend you to download SpyHunter for Mac and run free scan to remove all virus files on your Mac. This saves you hours of time and effort compared to doing the removal yourself.
Free Remover allows you, subject to a 48-hour waiting period, one remediation and removal for results found. Read EULA and Privacy Policy

Preparation Phase:

Before starting to follow the steps below, be advised that you should first do the following preparations:

  • Backup your files in case the worst happens.
  • Make sure to have a device with these instructions on standy.
  • Arm yourself with patience.

Step 1: Uninstall "Call Apple Support" scam and remove related files and objects

OFFER
Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!
We Recommend To Scan Your Mac with SpyHunter for Mac
Keep in mind, that SpyHunter for Mac needs to purchased to remove the malware threats. Click on the corresponding links to check SpyHunter’s EULA and Privacy Policy


1. Hit the ⇧+⌘+U keys to open Utilities. Another way is to click on “Go” and then click “Utilities”, like the image below shows:


2. Find Activity Monitor and double-click it:


3. In the Activity Monitor look for any suspicious processes, belonging or related to "Call Apple Support" scam:

Tip: To quit a process completely, choose the “Force Quit” option.


4. Click on the "Go" button again, but this time select Applications. Another way is with the ⇧+⌘+A buttons.


5. In the Applications menu, look for any suspicious app or an app with a name, similar or identical to "Call Apple Support" scam. If you find it, right-click on the app and select “Move to Trash”.


6. Select Accounts, after which click on the Login Items preference. Your Mac will then show you a list of items that start automatically when you log in. Look for any suspicious apps identical or similar to "Call Apple Support" scam. Check the app you want to stop from running automatically and then select on the Minus (“-“) icon to hide it.


7. Remove any left-over files that might be related to this threat manually by following the sub-steps below:

  • Go to Finder.
  • In the search bar type the name of the app that you want to remove.
  • Above the search bar change the two drop down menus to “System Files” and “Are Included” so that you can see all of the files associated with the application you want to remove. Bear in mind that some of the files may not be related to the app so be very careful which files you delete.
  • If all of the files are related, hold the ⌘+A buttons to select them and then drive them to “Trash”.

In case you cannot remove "Call Apple Support" scam via Step 1 above:

In case you cannot find the virus files and objects in your Applications or other places we have shown above, you can manually look for them in the Libraries of your Mac. But before doing this, please read the disclaimer below:

Disclaimer! If you are about to tamper with Library files on Mac, be sure to know the name of the virus file, because if you delete the wrong file, it may cause irreversible damage to your MacOS. Continue on your own responsibility!

1. Click on "Go" and Then "Go to Folder" as shown underneath:

2. Type in "/Library/LauchAgents/" and click Ok:

3. Delete all of the virus files that have similar or the same name as "Call Apple Support" scam. If you believe there is no such file, do not delete anything.

You can repeat the same procedure with the following other Library directories:

→ ~/Library/LaunchAgents
/Library/LaunchDaemons

Tip: ~ is there on purpose, because it leads to more LaunchAgents.


Step 2: Remove "Call Apple Support" scam – related extensions from Safari / Chrome / Firefox

Remove an extension from Safari and reset it.Remove a toolbar from Google Chrome Remove a toolbar from Mozilla Firefox

1. Start Safari

2. After hovering your mouse cursor to the top of the screen, click on the Safari text to open its drop down menu.

3. From the menu, click on "Preferences"

stf-safari preferences

4. After that, select the 'Extensions' Tab

stf-safari-extensions

5. Click once on the extension you want to remove.

6. Click 'Uninstall'

stf-safari uninstall

A pop-up window will appear asking for confirmation to uninstall the extension. Select 'Uninstall' again, and the "Call Apple Support" scam will be removed.

How to Reset Safari
IMPORTANT: Before resetting Safari make sure you back up all your saved passwords within the browser in case you forget them.

Start Safari and then click on the gear leaver icon.

Click the Reset Safari button and you will reset the browser.

1. Start Google Chrome and open the drop menu

2. Move the cursor over "Tools" and then from the extended menu choose "Extensions"

3. From the opened "Extensions" menu locate the add-on and click on the garbage bin icon on the right of it.

4. After the extension is removed, restart Google Chrome by closing it from the red "X" in the top right corner and start it again.


1. Start Mozilla Firefox. Open the menu window

2. Select the "Add-ons" icon from the menu.

3. Select the Extension and click "Remove"

4. After the extension is removed, restart Mozilla Firefox by closing it from the red "X" in the top right corner and start it again.


Step 3: Scan for and remove "Call Apple Support" scam files from your Mac

When you are facing problems on your Mac as a result of unwanted scripts and programs such as "Call Apple Support" scam, the recommended way of eliminating the threat is by using an anti-malware program. SpyHunter for Mac offers advanced security features along with other modules that will improve your Mac’s security and protect it in the future.


Click the button below below to download SpyHunter for Mac and scan for "Call Apple Support" scam:


Download

SpyHunter for Mac




"Call Apple Support" scam FAQ

What is "Call Apple Support" scam on your Mac?

The "Call Apple Support" scam threat is a potentially unwanted app or likely a Mac virus. It may slow your Mac down siginficantly and display advertisements. The main idea is for your information to likely get stolen or more ads to appear on your Mac.

The creators of such unwanted apps work with pay-per-click schemes to get your Mac to visit risky or different types of websites that may generate them funds. This is why they do not even care what types of websites show up on the ads. This makes their unwanted software indirectly risky for your MacOS.

Can my Mac get a virus?

Yes. As much as any other device, Apple computers do get viruses. Apple devices may not be a frequent target by malware authors, but rest assured that the following Apple devices can become infected with a virus:

  • iMac
  • Mac Mini
  • Macbook Air
  • Macbook Pro
  • iPhone
  • iPad

What are the symptoms of "Call Apple Support" scam on your Mac?

There are several symptoms to look for when this particular threat and also most Mac threats in general are active:

Symptom #1: Your Mac may become slow and has poor performance in general.

Symtpom #2: You have toolbars, add-ons or extensions on your web browsers that you don't remember adding.

Symptom #3: You see all types of ads, like ad-supported search results, pop-ups and redirects to randomly appear.

Symptom #4: You see installed apps on your Mac running automatically and you do not remember installing them.

Symptom #5: You see suspicious processes running in your Mac's Activity Monitor.

If you see one or more of those symptoms, then security experts reccomend that you check your Mac for viruses.

What types of Mac threats are there?

According to most malware researchers and cyber-security experts, the threats that can currently infect your Mac can be the following types:

  • Rogue Antivirus programs.
  • Adware and hijackers.
  • Trojan horses and other spyware.
  • Ransomware and screen-lockers.
  • Cryptocurrency miner malware.

What to do if I have a Mac virus, like "Call Apple Support" scam?

Do not panic! You can easily get rid of most Mac threats by firstly isolating them and then removing them. One reccomended way to do that is by using a reputable malware removal software that can take care of the removal automatically for you. There are many Mac anti-malware apps out there that you can choose from. SpyHunter for Mac is one of the reccomended Mac anti-malware apps, that can scan for free and detect any viruses, tracking cookies and unwanted adware apps plus take care of them quickly. This saves time for manual removal that you would otherwise have to do.

How to secure my passwords and other data from "Call Apple Support" scam?

With few simple actions. First and foremost, it is imperative that you follow these steps:

Step 1: Find a safe computer and connect it to another network, not the one that your Mac was infected in.

Step 2: Change all of your passwords, starting from your e-mail passwords.

Step 3: Enable two-factor authentication for protection of your important accounts.

Step 4: Call your bank to change your credit card details (secret code, etc.) if you have saved your credit card for online shopping or have done online activiites with your card.

Step 5: Make sure to call your ISP (Internet provider or carrier) and ask them to change your IP address.

Step 6: Change your Wi-Fi password.

Step 7: (Optional): Make sure to scan all of the devices connected to your network for viruses and repeat these steps for them if they are affected.

Step 8: Install anti-malware software with real-time protection on every device you have.

Step 9: Try not to download software from sites you know nothing about and stay away from low-reputation websites in general.

If you follow these reccomendations, your network and Apple devices will become significantly more safe against any threats or information invasive software and be virus free and protected in the future too.

More tips you can find on our website, where you can also ask any questions and comment about your Mac problems.

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