This article has been written to explain what is the “Call Apple Support” tech support scam and show you how you can remove it and protect your computer from it.
A new form of threat is shaping up to attack Mac users, pretending to be the official apple support. The threat shows a white screen at first and then displays a pop-up which aims to scare users that their data is compromised and they should immediately call Apple Support. The scam has started to spread at an alarming rate as the U.S. BBB scam tracker has reported. The hackers want the victims to pay heavy sums of money in order to gain access to their system. Since the scam Is likely caused by an unwanted app on your Mac, we recommend that you read this article thorougly to lear how you can remove the “Call Apple Support” scam from your Mac and protect yourself against such scams in the future too.
|Name||"Call Apple Support" scam|
|Type||Tech Support Scam|
|Short Description||Aims to change the browser settings of the compromised computer and show a scamming message asking the victim to call Apple Support.|
|Symptoms||A message appears, locking you out of your web browser that claims your personal data is at risk.|
|Distribution Method||Bundled downloads. Web pages which may advertise it.|
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|User Experience||Join Our Forum to Discuss "Call Apple Support" scam.|
”Call Apple Support” Scam – Distribution Methods
The main method which is used in order to spread these types of [wplinkpreview url=”https://sensorstechforum.com/system-infected-3-viruses-e-tre456_worm_osx-mac-scam-remove/”] “Apple Support” scams is via other programs. These apps may pretend to be legitimate and helpful, however they often display various types of web browser redirects, the outcome of which can eventually lead to pages, like the “Call Apple Support” one.
These programs usually tend to replicate as a result of software bundling and other forms of suspicious methods. Usually they are masked as seemingly helpful programs with the main idea to get the user to give them permissions. As soon as this is done, these apps may silently start to modify the browser and the Mac OS to start displaying various forms of pop-ups, redirections, banners and other unwanted advertisements.
”Call Apple Support” Scam – Activity & Purpose
The main idea behind the Call Apple Support scam is to get users to call te scammers by dialing their number. To reach this goal, the scammers display flashing screens and even voice messages. One report in relation to that indicated the following:
Date Reported:Oct 16, 2018
Victim Postal Code:70117
Total Dollars Lost:$200.00
Scam Description:”Thought I was calling Apple support but these people pose as Apple and can somehow access Apple data. Was told they would send me an upgraded phone since they couldn’t solve the problem but I would have to pay with iTunes instead of credit card. When I gave them the card numbers they said there was a glitch and I needed to get more and they would credit my account after. Escalating didn’t help so I contacted my cc company to report the scam.”
The main scam page of the “Call Apple Support” scam reported was seen to display the following image:
In addition to this, the scam was also reported to be spread via mobile devices as well:
Remove “Call Apple Support” from Your Mac
In order to remove this tech support scam, we recommend that you follow the removal instructions underneath this article. They have been created to help you find any suspicious apps causing the pop-ups. If manual removal does not seem to work out for you, then most security experts would recommend using an advanced malware cleaner that will scan your Mac and rid it of any PUPs (Potentially Unwanted Programs) which may be causing pop-ups, like the “Call Apple Support” ones.
Steps to Prepare Before Removal:
Before starting to follow the steps below, be advised that you should first do the following preparations:
- Backup your files in case the worst happens.
- Make sure to have a device with these instructions on standy.
- Arm yourself with patience.
"Call Apple Support" scam-FAQ
What is "Call Apple Support" scam on your Mac?
The "Call Apple Support" scam threat is probably a potentially unwanted app. There is also a chance it could be related to Mac malware.
The creators of such unwanted apps work with pay-per-click schemes to get your Mac to visit risky or different types of websites that may generate them funds. This is why they do not even care what types of websites show up on the ads. This makes their unwanted software indirectly risky for your MacOS.
Can Macs Get Viruses?
Yes. As much as any other device, Apple computers do get malware. Apple devices may not be a frequent target by malware authors, but rest assured that the following Apple devices can become infected with a threat:
- Mac Mini
- Macbook Air
- Macbook Pro
What Are The Symptoms of "Call Apple Support" scam On Mac?
There are several symptoms to look for when this particular threat and also most Mac threats in general are active:
Symptom #1: Your Mac may become slow and has poor performance in general.
Symtpom #2: You have toolbars, add-ons or extensions on your web browsers that you don't remember adding.
Symptom #3: You see all types of ads, like ad-supported search results, pop-ups and redirects to randomly appear.
Symptom #4: You see installed apps on your Mac running automatically and you do not remember installing them.
Symptom #5: You see suspicious processes running in your Mac's Activity Monitor.
If you see one or more of those symptoms, then security experts reccomend that you check your Mac for viruses.
What Types of Mac Threats Are There?
According to most malware researchers and cyber-security experts, the threats that can currently infect your Mac can be the following types:
- Rogue Antivirus programs.
- Adware and hijackers.
- Trojan horses and other spyware.
- Ransomware and screen-lockers.
- Cryptocurrency miner malware.
What To Do If I Have a Mac Virus, Like "Call Apple Support" scam?
Do not panic! You can easily get rid of most Mac threats by firstly isolating them and then removing them. One recommended way to do that is by using a reputable malware removal software that can take care of the removal automatically for you.
There are many Mac anti-malware apps out there that you can choose from. SpyHunter for Mac is one of the reccomended Mac anti-malware apps, that can scan for free and detect any viruses. This saves time for manual removal that you would otherwise have to do.
How to Secure My Data from "Call Apple Support" scam?
With few simple actions. First and foremost, it is imperative that you follow these steps:
Step 1: Find a safe computer and connect it to another network, not the one that your Mac was infected in.
Step 2: Change all of your passwords, starting from your e-mail passwords.
Step 3: Enable two-factor authentication for protection of your important accounts.
Step 4: Call your bank to change your credit card details (secret code, etc.) if you have saved your credit card for online shopping or have done online activiites with your card.
Step 5: Make sure to call your ISP (Internet provider or carrier) and ask them to change your IP address.
Step 6: Change your Wi-Fi password.
Step 7: (Optional): Make sure to scan all of the devices connected to your network for viruses and repeat these steps for them if they are affected.
Step 8: Install anti-malware software with real-time protection on every device you have.
Step 9: Try not to download software from sites you know nothing about and stay away from low-reputation websites in general.
If you follow these reccomendations, your network and Apple devices will become significantly more safe against any threats or information invasive software and be virus free and protected in the future too.
More tips you can find on our MacOS Virus section, where you can also ask any questions and comment about your Mac problems.
About the "Call Apple Support" scam Research
The content we publish on SensorsTechForum.com, this "Call Apple Support" scam how-to removal guide included, is the outcome of extensive research, hard work and our team’s devotion to help you remove the specific macOS issue.
How did we conduct the research on "Call Apple Support" scam?
Please note that our research is based on an independent investigation. We are in contact with independent security researchers, thanks to which we receive daily updates on the latest malware definitions, including the various types of Mac threats, especially adware and potentially unwanted apps (PUAs).
Furthermore, the research behind the "Call Apple Support" scam threat is backed with VirusTotal.
To better understand the threat posed by Mac malware, please refer to the following articles which provide knowledgeable details.