YOUR APPLE DEVICE HAS A VIRUS (Apple Scam) Removal Instructions
THREAT REMOVAL

YOUR APPLE DEVICE HAS A VIRUS (Apple Scam) Removal Instructions

YOUR APPLE DEVICE HAS A VIRUS (Apple Scam) is a common fake tech support scam that is being distributed in an active distribution campaigns. Various criminal collectives throughout the years have been known to use it. Our article gives victims information on removing active infections from their Mac OS X computers.

Threat Summary

NameYOUR APPLE DEVICE HAS A VIRUS
TypePhishing scam, Fake Tech Support message
Short DescriptionAn Apple scam that combines a virus deployment with a fake tech support criminal scheme.
SymptomsThe victim users will be shown a fake tech support Apple scam message.
Distribution MethodBundled downloads, malicious scripts and other methods.
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YOUR APPLE DEVICE HAS A VIRUS (Apple Scam) – How Did I Get It

Security reports indicate that there is an ongoing campaign delivering the YOUR APPLE DEVICE HAS A VIRUS (Apple Scam) phishing threat. This is a common scheme that is being used by several hacker collectives at once with slight modifications. The main method of delivery is the creation of fake web sites. They use stolen elements from well-known sites and services that the targets may use on a regular basis. Through various scripts the users can be made into victims — pop-ups, banners, redirects and in-body links.

The messages can also be distributed in email messages that are sent in bulk in a SPAM-like manner. They are designed so that they look like notifications sent by legitimate companies. When they are opened by the victims YOUR APPLE DEVICE HAS A VIRUS (Apple Scam) may be displayed directly. In other cases it can be linked by hyperlinks or other interactive elements.

The main goal of the threat is to persistently display fake warning messages. As such other techniques can also be employed. An example is the inclusion of the Apple Scam in the two most popular infected payloads:

  • Documents — The hackers can produce macro-infected documents (text documents, spreadsheets, databases and presentations). When they are opened by the victims a warning message will ask them if they want to enable the built-in scripts. If the users agree then the infection will begin.
  • Infected Software Setup Files — Through malicious application installers the criminal operators behind the Apple scam can distribute the threat. This is a method that is popular mainly with viruses. The hackers modify the legitimate installers of popular software with the virus code by choosing popular choices: creativity suites, productivity apps and system utilities.

Scams like this one can also be spread using browser hijackers. They are malicious web browser plugins that are made for the most popular applications: Mozilla Firefox, Google Chrome, Opera, Safari, Internet Explorer and Microsoft Edge. They are most often found on the associated extension repositories with fake user reviews and developer credentials. When they are installed by the victims the built-in commands will reconfigure the browsers to redirect the users to a hacker-controlled page. The next step is to deliver the virus infection to the hosts.

YOUR APPLE DEVICE HAS A VIRUS (Apple Scam) – More Information

Upon installation of the malware code the victims will receive a malicious pop-up in an application frame or browser window with the title “PEGASUS SPYWARE ACTIVATED”. Its contents reads the following:

** YOUR APPLE DEVICE HAS A VIRUS **

Apple iOS Alert!!

Error # 268d3

PEGASUS (SPYWARE) ACTIVATED

System might be Infected due to unexpected error!
Please call Apple Care immediately at:
Do not ignore this critical alert.
If you close this page, your Apple Device access will be disabled to prevent further damage to our network.

Your Apple Device has alerted us that it has been infected with a virus and spyware. The following information is being stolen…

> Facebook Login
> Credit Card Details
> Email Account Login
> Photos stored on this Device
You must contact us immediately so that our engineers can walk you through the removal process over the phone. Please call us within the next 5 minutes to prevent your Apple Device from being disabled.

Depending on the version of the threat the text may be accompanied by a wallpaper change, music and other rich text media which can further coerce the victim to the scam.

The tech support support scam element blackmails the users into thinking that they need professional help to remove the threat. This is not the case as the virus code is created to extort money via this social engineering trick. Victims should only trust а legitimate cleaner utility.

In some cases the infections may cause other damage to the victim hosts which is why the victims will need to use it. This is not a spyware virus, but a fake message that can be used by the operators to carry out multiple malicious actions:

  • Files Access — The criminals can retrieve files found on the infected machines.
  • Trojan Module — The remote instance can set up an encrypted connection to a hacker-controlled server. It can be used to spy on the users in real-time and deploy viruses.
  • Applications Monitoring — The scripts can monitor the currently running applications for the startup of security software and close them. Only a proper cleaner tool will be able to bypass this protection.
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Martin Beltov

Martin graduated with a degree in Publishing from Sofia University. As a cyber security enthusiast he enjoys writing about the latest threats and mechanisms of intrusion.

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Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer

Get rid of YOUR APPLE DEVICE HAS A VIRUS from Mac OS X.


Step 1: Uninstall YOUR APPLE DEVICE HAS A VIRUS and remove related files and objects

OFFER
Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!
We Recommend To Scan Your Mac with SpyHunter for Mac
Keep in mind, that SpyHunter for Mac needs to purchased to remove the malware threats. Click on the corresponding links to check SpyHunter’s EULA and Privacy Policy


1. Hit the ⇧+⌘+U keys to open Utilities. Another way is to click on “Go” and then click “Utilities”, like the image below shows:


2. Find Activity Monitor and double-click it:


3. In the Activity Monitor look for any suspicious processes, belonging or related to YOUR APPLE DEVICE HAS A VIRUS:

Tip: To quit a process completely, choose the “Force Quit” option.


4. Click on the "Go" button again, but this time select Applications. Another way is with the ⇧+⌘+A buttons.


5. In the Applications menu, look for any suspicious app or an app with a name, similar or identical to YOUR APPLE DEVICE HAS A VIRUS. If you find it, right-click on the app and select “Move to Trash”.


6: Select Accounts, after which click on the Login Items preference. Your Mac will then show you a list of items that start automatically when you log in. Look for any suspicious apps identical or similar to YOUR APPLE DEVICE HAS A VIRUS. Check the app you want to stop from running automatically and then select on the Minus (“-“) icon to hide it.


7: Remove any left-over files that might be related to this threat manually by following the sub-steps below:

  • Go to Finder.
  • In the search bar type the name of the app that you want to remove.
  • Above the search bar change the two drop down menus to “System Files” and “Are Included” so that you can see all of the files associated with the application you want to remove. Bear in mind that some of the files may not be related to the app so be very careful which files you delete.
  • If all of the files are related, hold the ⌘+A buttons to select them and then drive them to “Trash”.

In case you cannot remove YOUR APPLE DEVICE HAS A VIRUS via Step 1 above:

In case you cannot find the virus files and objects in your Applications or other places we have shown above, you can manually look for them in the Libraries of your Mac. But before doing this, please read the disclaimer below:

Disclaimer! If you are about to tamper with Library files on Mac, be sure to know the name of the virus file, because if you delete the wrong file, it may cause irreversible damage to your MacOS. Continue on your own responsibility!

1: Click on "Go" and Then "Go to Folder" as shown underneath:

2: Type in "/Library/LauchAgents/" and click Ok:

3: Delete all of the virus files that have similar or the same name as YOUR APPLE DEVICE HAS A VIRUS. If you believe there is no such file, do not delete anything.

You can repeat the same procedure with the following other Library directories:

→ ~/Library/LaunchAgents
/Library/LaunchDaemons

Tip: ~ is there on purpose, because it leads to more LaunchAgents.


Step 2: Scan for and remove YOUR APPLE DEVICE HAS A VIRUS files from your Mac

When you are facing problems on your Mac as a result of unwanted scripts and programs such as YOUR APPLE DEVICE HAS A VIRUS, the recommended way of eliminating the threat is by using an anti-malware program. Combo Cleaner offers advanced security features along with other modules that will improve your Mac’s security and protect it in the future.



Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer


Remove YOUR APPLE DEVICE HAS A VIRUS from Google Chrome.


Step 1: Start Google Chrome and open the drop menu


Step 2: Move the cursor over "Tools" and then from the extended menu choose "Extensions"


Step 3: From the opened "Extensions" menu locate the unwanted extension and click on its "Remove" button.


Step 4: After the extension is removed, restart Google Chrome by closing it from the red "X" button at the top right corner and start it again.


Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer


Erase YOUR APPLE DEVICE HAS A VIRUS from Mozilla Firefox.

Step 1: Start Mozilla Firefox. Open the menu window


Step 2: Select the "Add-ons" icon from the menu.


Step 3: Select the unwanted extension and click "Remove"


Step 4: After the extension is removed, restart Mozilla Firefox by closing it from the red "X" button at the top right corner and start it again.



Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer


Uninstall YOUR APPLE DEVICE HAS A VIRUS from Microsoft Edge.


Step 1: Start Edge browser.


Step 2: Open the drop menu by clicking on the icon at the top right corner.


Step 3: From the drop menu select "Extensions".


Step 4: Choose the suspected malicious extension you want to remove and then click on the gear icon.


Step 5: Remove the malicious extension by scrolling down and then clicking on Uninstall.



Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer


Delete YOUR APPLE DEVICE HAS A VIRUS from Safari.


Step 1: Start the Safari app.


Step 2: After hovering your mouse cursor to the top of the screen, click on the Safari text to open its drop down menu.


Step 3: From the menu, click on "Preferences".

stf-safari preferences


Step 4: After that, select the 'Extensions' Tab.

stf-safari-extensions


Step 5: Click once on the extension you want to remove.


Step 6: Click 'Uninstall'.

stf-safari uninstall

A pop-up window will appear asking for confirmation to uninstall the extension. Select 'Uninstall' again, and the YOUR APPLE DEVICE HAS A VIRUS will be removed.


How to Reset Safari
IMPORTANT: Before resetting Safari make sure you back up all your saved passwords within the browser in case you forget them.

Start Safari and then click on the gear leaver icon.

Click the Reset Safari button and you will reset the browser.


Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer


Eliminate YOUR APPLE DEVICE HAS A VIRUS from Internet Explorer.


Step 1: Start Internet Explorer.


Step 2: Click on the gear icon labeled 'Tools' to open the drop menu and select 'Manage Add-ons'


Step 3: In the 'Manage Add-ons' window.


Step 4: Select the extension you want to remove and then click 'Disable'. A pop-up window will appear to inform you that you are about to disable the selected extension, and some more add-ons might be disabled as well. Leave all the boxes checked, and click 'Disable'.


Step 5: After the unwanted extension has been removed, restart Internet Explorer by closing it from the red 'X' button located at the top right corner and start it again.


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